Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  TracFone Wireless, Inc.

  470 Lewis Ave Meriden Mall Kiosk K4 Meriden, CT 06451-2103

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  TracFone Wireless, Inc.

  Scottsdale, AZ 85258

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  Tracfone

  PO Box 220009 Portland, OR 97269-0009

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  TracFone Wireless, Inc.

  1251 Perry Road Plainfield, IN 46168

Review Details

• Review fromRose S

  Date: 11/24/2023

  1 star
  They have my brand new defective phone and cannot replace it with same model. They are offering a similar model but could be cheaper. They have proof of where I bought their phone and the cost. Now the time has expired to send phone I purchased back. They have had my newly purchased phone for over a month. I have nothing and am out $70 plus tax. QVC cannot refund my purchase price because I dont have the phone I purchased. Tracfone has it and refuses to send it back. They only agree to a similar model that *** or *** not be new and *** be an inferior Model. They have stolen my phone is what it boils down to. Can you please help me?

• Review fromJoyceann V

  Date: 11/21/2023

  1 star
  Tracfone *****. Poor customer service. Would not recommend this company to anyone. Since I left them to go to another company, they got ****** and would not let me add minutes to my husband's phone. As soon as my husband's minutes are up, he's getting a new phone with another company.

• Review fromStacie P

  Date: 11/18/2023

  1 star
  Had poor service for my son's phone and decided to switch to a different company. After terminating service, Tracfone keeps stealing money from my account every month. I spend hours on the phone with them every month to get my refund. Most times I have to call multiple times because they will hang up(disconnect) on me. The are nothing but thieves! They don't even deserve one star

• Review fromEoghan M

  Date: 11/18/2023

  1 star
  Thank heavens I didn't set up auto-refill for this ****-of-a-company when I bought their sim card and subsequently activated a plan for it. The activation process claims it was set up successfully - but I have since tried the sim card on two seperate phones, one of which is most certainly unlocked, and I have not had any service whatsoever on either phone with it. I live in an urban area, so coverage is definitely not the issue, and my phone(s) can detect that there is a sim card inserted and even display my supposed number - but still, no service. Customer support was worthless as h-e-double-hockeystick - they first transferred me to a supposed customer support agent via chat who was evidently a mute/blind because I received no response the whole five minutes I sat there waiting for the agent to type anything. Then they told me I had to call customer support ... which I can't do because I have no phone thanks to their BS. I can't receive an official refund either because, again, I supposedly have to call them - so, fee-ook these people, I will fill a dispute with my bank and get my money back that way. Stay far away from these clowns - Tracfone used to be a good, cheap alternative to major providers, but now not only are they no cheaper than said providers, but they are now impossible to use and have the worst customer service imaginable.

• Review fromBill R

  Date: 11/10/2023

  1 star
  
  
  I have been double billed. Asked for a Supervisor. None available. Cannot get to the refund department. Run from this company, The service is bad. Do not give them a chance. We are pulling multiple phones.
  

• Review fromStephanie H

  Date: 11/10/2023

  1 star
  I canceled my daughter's phone plan in June and they have continued to charge me every month. I have attempted to call and chat online with someone. Online chats tell me I will get a callback (if I can even get a real person to talk to me instead of AI) and I never get a callback. There is not phone or phone number attached to the account, and I would like to know what I'm being charged for. They're just stealing money and refuse to stop.

• Review fromMichelle L

  Date: 11/08/2023

  1 star
  Not delivered what they said to given,restrictions on my phone,when there shouldn't be

• Review fromStacey W

  Date: 11/02/2023

  1 star
  Worst service I have ever had. Customer service barely speaks English. I got hung up on multiple times a day. Had the phone for over a month and still not working. Out of at least $60 for a phone I cannot use due to the fault of this horrible company. PLEASE DO NOT GIVE THEM ANYMORE BUSINESS.

• Review fromGreg W

  Date: 10/28/2023

  1 star
  Possibly the worst customer service on the ********* phone calls, a 5-page letter and 2 months of aggravation and still no appropriate response. I don't know that I have ever been directly lied to so much.Be very careful if you decide to use Tracfone for your cell service. The phone service is okay, but if you have a problem, know that it will be a nightmare to correct. Our problem from 9/2/2023 is still not resolved as of today, 10/28/2023, with no end in sight.The ******* ******** that now owns Tracfone) Code Of Conduct preaches integrity and respect. They have proven that they have neither of these qualities and treat their customers with contempt.This is as sad as it gets.

• Review fromLynette P

  Date: 10/23/2023

  1 star
  Straight talk customer service & corporate management do not know how to do their job. I have a cell phone with them and they have charged me for phone service on the phone that will not call or text. I have call them more than 12 times to resolve this issue and they persistently hang up on me! I want my $40.00 for service and $100.00 pay for loss of time from work to get this resolved! How do I get my money back!