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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 446 Customer Reviews

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    Review Details

    • Susan S

      Date: 03/02/2024

      We discovered that neither of our Tracfones were working. We called customer service to try and get them working. We spend four to five hours trying to get them fixed. Finally after much frustration they were working. I bought 190 minutes and they gave me an additional 288 minutes for compensation. Total minutes 478. My husband made another call to Tracfone and I checked the time on my phone after that and it said 440 minutes balance left.. Today my phone again was not working so I checked my talk time and it said 0, Message on my phone said discontinued or changed number. Called again to Tracfone and they said we had used all our minuites...8 hours which we had not. So if your phone stops working and you need to buy time and then you spend all those minutes trying to get your phone fixed, INSANITY.I was told I needed to buy more time...why would I buy more minutes when the last ones I purchased disappeared. I'm going to take my number to TMobile.

    • Lois B

      Date: 02/27/2024

      This company advertised one thing then denies they ever had the plan you were thinking you were signing up for. They charge what ever they want to charge for services that are crappy. You get English in all prints to get started and then get people who cannot speak clear English. I give no stars for anything they have.

    • Dana C. A

      Date: 02/27/2024

      Tracfone is currently running a bait-and-switch special. If you go to their website (tracfone.com), then select Shop, then Phones/Smartphones, a revolving ad shows up advertising a ******* 15A 5g phone for $89.99. This is a great price for sure. When I click on "Shop Now" to get details, it takes me to a window that lists the phone for $119.99. This is their usual price. No where is there a way to order the phone at the special price. I called and spoke to two reps who basically said that $119.99 is the real price. I told them repeatedly that I wanted to buy it at THEIR advertised price. No one would budge. I discovered this on 2/15/24 and I check every day to see if anything has changed, but the ad still exists as of 2/27/24. They've known about this false advertising for 12 days, and nothing has changed. This is probably against the law and should be addressed immediately. Either remove the ad, or honor the price - you shouldn't be able to have it both ways.I'm submitting a complaint to BBB and I hope a ton of people read this. We've been Tracfone members for quite a few years, but that is about to end.

    • Kevin C

      Date: 02/26/2024

      I bought a new phone ******* A54. Transferred from a ******* S7 on 02/20/2024. The balance on the S7 was ***** gig of data, ***** minutes and **** texts. When I tried to send a picture with a text message it would not go through. Network error. Called Tracfone several times going from agent to agent. Now they tell me I have only **** mb of data and ***** minutes and ***** texts. I am told that this is what is in their system and there is nothing they can do about it. How can I get more minutes and texts with exactly the same number and lose 17gig of data. They say that this is what is in their system and there is no way to fix it. The system is broken and nobody cares.

    • Denis P

      Date: 02/25/2024

      Horrible company !! I spent $45 putting minutes on that phone ! It never worked! Called their help line !! Supervisor tech said he call me back in 15 min on another phone ! Had 425 min left for calls !! After 2:30 hrs ! No news so I call their help line again !! To be told my phone has no balance !!! I have to buy more minutes !! THEY ATE CLUELESS !! On what theyre doing and will only steel money from you !!! STAY AWAY FROM TRACKFONE !!! Crooks!!!

    • Wayne M

      Date: 02/24/2024

      I've used Tracphone for years without too much trouble but when I decided to go to *********** it was a nightmare. They cancelled my service which had months to go when I requested that they release my number to Mint they transfered my number but then locked my phone. When I called to have them unlock it they said it would cost me $225.00 and they wouldn't pass me on to a supervisor. After calling back several times and trying other agents I finally was sent to a guy that said he would help me out and somehow went around their system and managed to get it unlocked. He said it would take two days before it would actually be unlocked, we'll see.

    • Michael H

      Date: 02/23/2024

      I have been a long time customer, and have usually gotten good service. I had an event where a had a lot of minutes/texts/and data that got lost, and after a few engagements with the level 2 tech people, got a satisfactory amount restored. (I was not positive about all my numbers)Had difficulty communicating with one of the level one people, but the issue was resolved to my satisfaction with some patience.

    • Nancy M

      Date: 02/21/2024

      If I could give Tracfone a minus five star review I would. When my TF died and could not be resuscitated, I was told to buy a new phone. I needed a phone immediately, so I got one at ******** TF was called to get the *** to port my number to the new carrier. Was told TF needed to text the *** to my phone. ITS DEAD. Then they said they would email it to me. On three separate occasions, but none ever came. Was then told to find another TF and swap the *** cards to receive the text ***. I cant find anyone with a TF to lend. So I went to the closest store that sells TF and bought the only one they had, but it had an integrated *** card.Tracfone has no intention of giving up my phone number.

    • Melvin A

      Date: 02/21/2024

      Very bad customer service. I got to a person to help me with an incorrect plan. I had an old plan which I changed to an unlimited plan in January and paid. It showed for several weeks I had unlimited Text and Talk. But then I charged me again for my old plan in Feb. and now I am on old plan. I got double charged.The person on the phone I could not understand. Sounds like he is in a tunnel and rag in the mouth. I asked for another person or call back. But he said No. I told him I could not understand. I don't know what he tried to do. He finally said more garbling and goodbye.

    • Ryk L

      Date: 02/20/2024

      I purchased a phone and added minutes 12/09/23 for $384.84 The phone arrived and **************** was unable to get the phone to work.I returned the phone on 12/18/23.The phone was delivered 12/21/23.I was eventually told that I would receive reimbursement in 30 business days.It is now 42 business days from the day they received the phone.I still have not received payment from TracFone.**************** is non-existent. Customer RipOff is **********************'s business model.

    TracFone Wireless, Inc. is NOT a BBB Accredited Business.

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