Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  TracFone Wireless, Inc.

  470 Lewis Ave Meriden Mall Kiosk K4 Meriden, CT 06451-2103

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  TracFone Wireless, Inc.

  Scottsdale, AZ 85258

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  Tracfone

  PO Box 220009 Portland, OR 97269-0009

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  TracFone Wireless, Inc.

  1251 Perry Road Plainfield, IN 46168

Review Details

• Review fromSALLY W

  Date: 12/16/2023

  1 star
  i ordered a phone that was out of stock they knowingly knew it was but it didnt say on site. charged me ,after it never was delivered i found that out they jerked me around for 3 days hanging up on me then saying they cant find my order so i looked at my e mails and found the ** number and called back to let them know i wanted to cancel since its out of stock so i get a refund ticket number and call today since my bank never received my refund and now tracfone is saying my order was never cancelled and if i want to do something call my bank even though i have my refund ticket im being scammed out of over ******

• Review fromWayne O

  Date: 12/16/2023

  1 star
  I spent the evening yesterday with "customer service" trying to figure out why my sim card isn't working. I got hung up on several times. Got transferred and then hung upon (again). I called their "customer service" a total of 10 times. Sure they pick up, and sound nice, but the end result is the same (click). I finally gave up and called again this morning and asked to speak with a supervisor. The agent "****" told me there was no need to speak to a supervisor and that he would help me, then the line got disconnected. People, stay away from this company. There is no accountability. The "customer service" agents are free to do what they like, and there is no "monitoring" of calls in my opinion like real call centers.

• Review fromMisty S

  Date: 12/16/2023

  1 star
  I purchased a straight talk phone at Walmart on Black Friday, and this is were my nightmare begin... Its Dec the 16th and I've had no working phone since my purchase... I've done everything to get this fixed to no avail... I've had to fight with Walmart, I've been hung up on by straight talk operators, and to make things worse, since my phone has been down over 170 dollars was stolen from my bank account... Helpppppp
  

• Review fromSteven H

  Date: 12/15/2023

  1 star
  TracFone customer service staff continuously lie and do not correct problems. I had a customer service person who stated that he was from the management department and had me power off the phone that was having a problem. He informed me that I need to keep it off until he instructed me to power it back on. Still further, he stated that he was going to give me free service for the phone for the inconvenience. In the meantime, while the phone was off, he insisted that I provide a review while we wait for my phone to reset. He then proceeded to send me questions and tell me how to answer so that I would receive the free service tacked onto the end of my current agreement. I began to provide the answers as he instructed and then turned on my phone while answering the questions. I tried using my phone, which the problem was that I couldn't make or receive phone calls, and even though he insisted that he made a bunch of updates and fixed my phone, it still did not work. When I told him that the phone was not working he began to berate me for not following his instructions and hung up. He ******* out of a free rating and my phone still does not work. I had to go through 4 agents this same evening, because they kept disconnecting me or hanging up when they were unsuccessful from fixing my phone. This included the first agent AND the accelerated supposed "manager" person at corporate. My wife and I had been satisfied TracFone customers for over 12 years and with the purchase of our newest phones in October, 2023, we have received nothing but unprofessional assistance and phones that have never worked properly. No one from TracFone has been able to assist us. We will be switching to a different provider and never use them again.
  

• Review fromMichael W

  Date: 12/14/2023

  1 star
  Do Not Use them. They toke Money from me and never gave it back. The customer service is the worst. I will be ending my service with them-. They are the worst.

• Review fromWesley V

  Date: 12/14/2023

  1 star
  Why is it the government allows such a poor and dishonest company is still making money out of the consumers? This a disgusting and disgrace company. I haven't seen a good review about this ********** making machine. When you call customer service they all identify themselves as the best the expert and guarantee they gonna fix your issues. At the end no one knows what they doing. I can't believe this is happening in America. And they are government contractors to provide services to clients receiving government benefits.

• Review fromChristopher M

  Date: 12/13/2023

  1 star
  This service is a joke. It's genuinely so terrible I will never use it again nor would I recommend anyone else to.

• Review fromErnesto M

  Date: 12/12/2023

  1 star
  I ported my son's number to ******** I logged in to the Tracfone website to remove my credit card. When I tried to delete the credit card, I received a message to contact Customer Support. I spoke with a live agent two times. I explained the issue to the first agent and he disconnected. I called again, this time the agent lasted a little longer but eventually disconnected also.

• Review fromCandice M

  Date: 12/11/2023

  1 star
  Ever since they began their migration with ******* servers in ***, ** I've had absolutely no service. I've called, contacted customer support, am told it's a sim problem. Mind you this Sim was absolutely brand new, sent to me by tracfone because ******* network upgrade. Whatever that meant; it's been over 10 months, well into 200 days because ****** of all things has kept absolute track and I've been able to watch the metrics. No real cell service. Wi-Fi only. Incompatable with the needs of today and their customer service is absolutely dog crap; can't fix my phone because I don't have a secondary phone. What a scam.

• Review fromLinda D.

  Date: 12/07/2023

  1 star
  Was issued a phone number previously held by a business, and because tracfone "can't positively identify" a paying customer, they refuse to allow voice mail to be set up for the phone number. Calls goes directly to the old business recording. So essentially, the phone can only be used for outgoing calls. Have spent hours on the phone trying to clear up this problem on multiple occasions, today ******* hung up on me when I asked to speak with a supervisor.