Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

• 

  TracFone doing Business as Page Plus Cellular

  1615 Timberwolf Dr. Holland, OH 43528

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  Straight Talk Telecom

  11151 W. Riverview Dr. Post Falls, ID 83854

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  TracFone Wireless, Inc.

  Plainfield, IN 46168-7653

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  TracFone Wireless

  9030 Walnut Cove Ct Gainesville, GA 30506-4808

Review Details

• Review fromGerald O

  Date: 04/03/2024

  1 star
  They do not keep up their endorsement the deal. I pay for services and then I do not get those services. Have to call multiple times a year to resolve problems.

• Review fromWilliam S

  Date: 04/03/2024

  1 star
  They don't have a problem. Signing you up and taking your money but to cancel you need your first born kidney and their great great great grandpa signature and it has to be on a rainy day 80 degrees and below and being hit by a tornado otherwise thay can't cancel. Ask for manager, not happening no matter what. Worst company ever! If no stars or minus zero stars that's what I would give them! Stay away!!

• Review fromPatrice W

  Date: 04/03/2024

  1 star
  I ordered a wi-fi box, I received the package but it had no battery pack. After spending $85.00 to purchase the box and the service it now a major problem to get a battery pack expedited.Per three different conversations and ticket numbers they are still offering to expedite but nothing has been resolved from the first ticket. Poor customer service especially after they have been paid!

• Review fromTonya B

  Date: 04/02/2024

  1 star
  They are full of it. I sunt them my cellular phone march 13 they got it march 18 they still haven't sunt my replacement.bthey lies said they sunt it march 7 how when I just sunt old phn march 13. It's been over 10 business days.they still withdrawing my money hit mo phone. They claim they don't have a higher operation manager who can overnight it. They say they the mgr *** a mgr who can't do anything. one rep don't know what the other rep doing. They give u the run around. I did order a home phn I got that because they say the old home phone no good.theybsunt that. Then I had cell phn replace never got that. Now they saying it was out of stock but they have it now but can't overnight it. They still withdrawing my money from my acct. They knew the home phn was not any good and still charge card. They did my cell phn bill the same way also. I want my full refund. They lie. Full of lies. Not happy. 0 as a grade. Horrible customer service. I am one unsatisfied customer. U can't talk to noone higher than the so call mgr. They want give u expedite phn on there end when it's there fault

• Review fromRoberto S

  Date: 03/31/2024

  1 star
  This company is a bad bad bad bad and bad. If you have a problem good luck. It is the worst company I have ever ever ever dealt with. Save your time and money.

• Review fromCarriana G

  Date: 03/31/2024

  1 star
  I got tracfone because it was the cheapest I could get and then I realized its not that great of a service Ive had to call them 4 or more times because it keeps going IN ONE MONTH. And so I said ** not paying another month of it and my friend said she could help pay for another service. And so we bought a better service (straightalk) not realizing that tracfone locked my phone into them when my phone is originally bought from straightalk. And so at first when I tried to put the straightalk service into my phone I thought I needed to cancel my tracfone service so thats what I did and I later on found out that my phone is locked to tracfone. And so they told me I had to pay for another month of service to get it unlocked and so they charged my card on my account and now i cant even log into my account and i cant text or call. And so i dont even know if it will unlock at the end of the month because i cant see my account. But the whole point of this review is to say this service is a waste of money and not reliable it went out all the time and it would fix it self and sometimes it wouldnt and I would have to call them and mind you its longer than an hour call and 4 or more times in one month its not worth all the time and money. DONT GET THIS SERVICE.

• Review fromMary K

  Date: 03/30/2024

  1 star
  Tracfone would not unlock my phone when I switched carrier. I was forced to buy a new phone after many many calls trying to get them to unlock it.I am furious. There is nothing I can do about it!

• Review fromVanessa M

  Date: 03/30/2024

  5 stars
  My family has been using TracFone for many years. I recently had to transfer my number to another phone. I can't remember the lady's name who helped me but would like to thank her very much.

• Review fromChrisJ

  Date: 03/28/2024

  1 star
  In November 2023 I placed an order for a new phone from Straight Talk. When activating the phone Straight Talk support was not able to activate the new phone and suggested I send the phone back for a replacement and a ticket was open. I received the 2nd phone in December 2023 however the Straight Talk support was not able to activate the 2nd phone either and was returned to Straight Talk. Another ticket was opened because I have not received a new phone or a refund for the phone I returned. I have made serval calls to Straight Talk support team and provided the same information to each Straight Talk agent to find out the status of the replacement phone. The agents have been provided the same answer " please allow 3-5 business days for the replacement phone to be delivered". As of March 2024, I have not received my replacement phone.

• Review fromMary C

  Date: 03/23/2024

  1 star
  TERRIBLE!!!!!!Bought a tracfone in ** for my sibling, whom I am conservator for. **************** is SO awful. They run off canned scripts and do NOT listen. I have been trying for 3 months to get a response to no avail. I simply want to renew a phone subscription for someone whom I am the conservator for. I need a bill or statement of some kind so that I can submit to the payee. **************** has made excuses for 3 months in a row for why the statements do not reach me via email, or why we cannot reset our account online. The reasons emails do not reach me have been numerous (i.e., we sent, it needs to update, someone already is using that email account, etc.) There is NO validity to these statements. A simple online reset could suffice, so that I can access the account online, but company cannot make that happen. We tried SO many times. They always say "we have reset your email and check from time to time,.. You should receive a reset via email.". Really?? Three months later there is NO email and yes, I have checked my spam folders. I have asked them repeatedly to REPEAT BACK the email address I just gave them to make sure communication was effective. They respond that PER COMPANY POLICY, they are NOT allowed to do this! What? WHY?? They are not allowed to make sure communication is effective? They cannot repeat the info I just gave them? Really suspect. I simply do not understand this. They try to get me to download their app, which I don't want to do. I do not trust this company. I simply want to log into our account online and pay the bill so my conservatee can continue to have phone service. WHY is this so hard? This company feels so deceptive. I do NOT endorse TracFone. Really BAD customer (dis-)service!