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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 611 Customer Reviews

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    Review Details

    • Edward O

      Date: 04/17/2024

      Crappiest phone I've ever had in my life.piece of trash throwing it in the garbage and getting a ******* tomorrow!

    • Kevin E

      Date: 04/16/2024

      Horrible service!Bought my third tracfone and it kept dying one.I called customer service and was told no problem will send a new phone in 2-3 days.Nearly two weeks later I called again and was told I have to send my old phone back first and go without a phone or buy a new one! Unbelievable.Will never use them again or recommend them

    • LOLO M

      Date: 04/15/2024

      Zero stars. Horrible website experiance. Mostly doesn't work. No access to previous plans/purchases online or over the phone due to security issues. I can't even activate my phone, again. SAME HERE I LOST MY PHONE AND THEY DON'T WANT TO GIVE ME BACK MY PHONE NUMBER.

    • Aaron L

      Date: 04/14/2024

      Terrible ! Horrible customer service, very unhelpful and nothing resolved. Two hours down the drain for NOTHING

    • TIMOTHEE O

      Date: 04/13/2024

      This is a huge ****. I don't know how this is legal in the **. Inexperienced, and rude customer service that don't know anything about what is going on. Waste my money and was asked to buy a new sim card and recharge.THIS IS A ****. DON'T BUY IT THIS IS HUGE ****. DON'T DON'T BUY IT

    • Samuel G

      Date: 04/13/2024

      I've had tracfone for 20 years or more. Some problems with website, could be me. Sure is more reasonable than all the big phone companies

    • Karina L

      Date: 04/11/2024

      If I could give zero stars I would. Cannot understand them due to multiple reasons, bad connection or language barrier. I could have saved myself almost 4 hours of being on the phone with their reps that did not solve my issue by just finding a 9 minute video on ******* that actually fixed my problem. TracFone *****.

    • Kenneth G

      Date: 04/10/2024

      If I could give 0 stars I would, I had bought a tracfone and a refill card from ******** ******* couldn't activate it; they just try to sucker you into a contract. Anyway, I brought it home and called the number on the back of the card and ended up speaking to a ******* customer service rep who you couldn't understand half of what he was saying, added a plan and sent a different Sim card just to find out the Sim card will not work. ******* needs to drop tracfone all together, they're complete garbage and a waste of customer's money and time. I will be looking for other carriers, no more tracfone for me.

    • Amanda P

      Date: 04/10/2024

      Spoke with a straight talk agent regarding my phone freezing up dropping call turning off and on by itself and getting ***** spam calls daily I asked for an upgrade due to my phone malfunctioning the agent stated I go to the website and purchase one at my own expense I live on a fixed income I'm disabled I spent ************************************************************************* to pay for another when it's there fault this phone doesn't work.

    • Mark B

      Date: 04/08/2024

      These people are liars. I gave up today on getting them to fix the plan that I have had for the past 2 years. Their customer service is terrible in every possible way and you can't understand half of the people you talk to. Asked several times to speak to a Supervisor or manager *********** to be ignored and they pretty much can't fix even the most simple of issues. Still no resolution to getting my original plan back. They also added something to the account that I'm not sure what it is. All the descriptor says is other plan besides the *********. I didn't ask for anything to be added. I'm heading to the bank tomorrow to stop all transactions to them. I could go on for pages about the experience with them as they are an incompetent worthless company. Do yourself a favor and do not do business with them unless you enjoy sheer misery and a total waste of your time. It's beyond rage inducing to have to even speak to them.

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