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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 662 Customer Reviews

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    Review Details

    • Ilona M

      Date: 04/19/2024

      Terrible Service! I was on the line for more than an hour! They previously told me they were sending me a new phone that would arrive 3-5 days from my call. They even gave me a tracking number. No phone arrived. My phone is defective and the customer service rep said it would be replaced. I called again 5 days later and spoke to so called managers in Columbia. They said my phone needed to be returned. Nobody ever told me that or did they give me an address for returning it.I got rid of the defective phone so have no phone to send back.2 customer service reps gave me the same information. I told them to listen to the tapes.I have now been without a phone for 5 days! They wont make good on what their employees told me!

    • Mary m

      Date: 04/19/2024

      Terrible service. Transferred phone number and the *** card they sent me does not work. Agent told me I would have to purchase another sim card when they was one that sent it to me

    • Pete H

      Date: 04/17/2024

      **************** is the worst I have ever experienced. I routinely have problems with my account and cannot get anyone to address the problems. The most recent experience is one in which I bought some airtime but did not receive what I purchased. One of the five "customer service" representatives I spoke with said they had no record of the purchase even though I could look at the transaction in my account on the ********************** website as I was speaking to him.

    • Lisa W

      Date: 04/17/2024

      Purchased a phone, conformation on phone shipped April Sunday 14th.Would be delivered 1-3 days. By end of Wednesday 17th did not receive.Checked Tracking # and it said. We can not locate the shipping details for this tracking number. Details are only available for shipments made within the last 120 days!I would take that as it was not shipped, so we called them.They told us it would not get there till Monday the22nd.My daughter needed this phone by the 18th at college.They did not compensate us in any way! The would not send one out overnight to her for the 18th and pay for it . They did not stand on their agreement in the paperwork contract of delivering in 1 to 3 days.I now have to return to sender the phone they just sent out and lied that they sent it the 14th.Buy her a phone tomorrow and overnight it to her!

    • Edward O

      Date: 04/17/2024

      Crappiest phone I've ever had in my life.piece of trash throwing it in the garbage and getting a ******* tomorrow!

    • Kevin E

      Date: 04/16/2024

      Horrible service!Bought my third tracfone and it kept dying one.I called customer service and was told no problem will send a new phone in 2-3 days.Nearly two weeks later I called again and was told I have to send my old phone back first and go without a phone or buy a new one! Unbelievable.Will never use them again or recommend them

    • LOLO M

      Date: 04/15/2024

      Zero stars. Horrible website experiance. Mostly doesn't work. No access to previous plans/purchases online or over the phone due to security issues. I can't even activate my phone, again. SAME HERE I LOST MY PHONE AND THEY DON'T WANT TO GIVE ME BACK MY PHONE NUMBER.

    • Aaron L

      Date: 04/14/2024

      Terrible ! Horrible customer service, very unhelpful and nothing resolved. Two hours down the drain for NOTHING

    • TIMOTHEE O

      Date: 04/13/2024

      This is a huge ****. I don't know how this is legal in the **. Inexperienced, and rude customer service that don't know anything about what is going on. Waste my money and was asked to buy a new sim card and recharge.THIS IS A ****. DON'T BUY IT THIS IS HUGE ****. DON'T DON'T BUY IT

    • Samuel G

      Date: 04/13/2024

      I've had tracfone for 20 years or more. Some problems with website, could be me. Sure is more reasonable than all the big phone companies

    TracFone Wireless, Inc. is NOT a BBB Accredited Business.

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