Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

• 

  TracFone doing Business as Page Plus Cellular

  1615 Timberwolf Dr. Holland, OH 43528

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  TracFone Wireless, Inc.

  Plainfield, IN 46168-7653

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  Straight Talk Telecom

  11151 W. Riverview Dr. Post Falls, ID 83854

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  Straighttalk

  2873 Washington Rd Canonsburg, PA 15317-3266

Review Details

• Review fromAlonzo L

  Date: 05/24/2024

  1 star
  On web site for cellular family plan it say you can get 4 lines for 100.00$. They only gave us 3 lines for 100.00$ and wanted an additional 70+ for 4th line. When we pulled up web site and read it to them they said they dont have that plan on web site. We have already used the plan twice already so I know that is untrue . Asked to speak to supervisor and was told no. Would appreciate it if you would look into this so no one else will fall into this scam

• Review fromC Denise B

  Date: 05/17/2024

  3 stars
  **************** Sucks!!I have been online chatting for over an hour and getting transferred like 5 times. I called their customer service and also not helpful, these are the times I wish I could go to a store and deal with someone in person. I am seeking a refund for service not given.

• Review fromDavid B

  Date: 05/16/2024

  1 star
  No stars, they lied to me, they owned up to their mistake and promised refund and a few weeks later still no refund until I call them and they now say no record of mistake or refund, wasted my time, energy, and money, this corporate/management, refund department, and general customer service team cannot be taken serious and I will be laughing for years to come at the amusement this circus provided me, they also mentioned everything is recorded so they could have checked the notes as I initially asked for from May 2nd, corporate tracfone customer service is bad for business, the app doesnt work reliably, need to be investigated for loss prevention reasons to protect the general public from these posers

• Review fromFrankie D

  Date: 05/10/2024

  1 star
  Purchased new phone and plan .. activated it .. continuously getting an error message when trying to call out and unable to receive calls. I keep getting an calling restriction message I bc called customer support and spent over 2 hours with tech support only to be told .. wait 24 hours well.. still cant use the service I paid over $200 for

• Review fromJoel C

  Date: 05/08/2024

  1 star
  Avoid this company at all costs. Their customer service is beyond bad. They will tell you they have taken care of an issue, then they will refuse to give you a ticket number for the process. You'll find they've done nothing and you will have to call back to start over and have the same result. The intial service agent will often refuse to pass you to anyone else, saying that anyone else will tell you the same thing. They cannot hang up on you, however, so they eventually do pass you to someone else if you refuse to hang up. Then you are guaranteed to get a different story, but still no action. They will flat out lie to you when they don't have an answer. I've been told both that the issue is solved and that the issue has an error and that I should call back in either 2 or 24 hours to confirm or to fix the problem. Of course, that just puts you back in line because nothing was actually wrong or processed in the previous call. It was just a case of that agent giving up and getting you off the phone.I have spent multiple calls of 5+ hours with them trying to find out if I could port a number to Tracfone, then trying to port the number to Tracfone, then being told the number is not compatible with Tracfone and I would receive a refund, then on the phone again because the account was never closed and the refund was not issued.This is a nightmare company to deal with.

• Review fromCourtney M

  Date: 05/08/2024

  1 star
  I bought a phone and used it for 2 weeks and the tracfone provider cut it off after 2 weeks I bought a card for 30 days unlimited talk and text for 30 day . They stole the rest of the days and when I called they lied about saying my phone number was valid and so did the supervisor. This company is fraud and I am still looking for a refund . I will never purchase from tracfone again nor will my family . They deserve no stars . Poor customer service

• Review fromCrystal D

  Date: 05/04/2024

  1 star
  DO NOT go through this company. Save yourself the stress of dealing with them and being robbed!!

• Review fromMelodae C

  Date: 05/01/2024

  1 star
  You transferred my phone numbers but you didn't release my phones when I switched service providers. I have no phone to use to call anyone. Your online help is useless. There is NO help. Your ****** is useless. The link takes me in a circle, back to a link that doesn't get me anywhere.There are no public pay phones anymore to make a call. You get NO stars.

• Review fromJerry F

  Date: 04/30/2024

  1 star
  TRACFONE WIRELESS I have been with Tracfone wireless for many years (at least 20 yrs). I recently paid my yearly bill on 3-24-24. Then I broke my phone. I got a new phone but it was not compatible with Tracfone. So I had to change service providers. When I called Tracfone to ask for a refund of the unused portion of my yearly payment, I was told that I could not get ANY refund of my yearly payment because they don't refund because I authorized the payment. I should at least get 10 months refund as I called on 4-30-24 to see about the refund. Just another company who doesn't do right by their clients even if they were a long time customer.

• Review fromSusie U

  Date: 04/29/2024

  1 star
  Called about my phone not working correctly. She told me to send it in and sent me a email to send it through **** I did that and called after to find out. She said in 3 to 5 business day. They were going to send me a new phone. I just bought 100 to add to my phone right before her telling me to send it in. Have been waiting since 0326 for this phone. Each time I call they give me a new ticket number but no phone. The number was help me. Get my phone.