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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.1

    Average of 612 Customer Reviews

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    Review Details

    • Ingrid b

      Date: 06/19/2024

      I purchased a number of TracFones through HSN to get phones to unlock for travel. As a result of this I acquired a lot of minutes, text and data that rolled over on the phones. TracFone stole unused minutes, text and data from my account. After numerous phone calls to Customer Service over a week period of time, the missing services were slowly restored, a little each day. About a month later TracFone stole 16,000 unused SMS text message units from my account. After numerous phone calls to Customer Service I was told these units would not be restored since I had service restored previously. (Previously stolen unused service,) I requested a copy of my record of my text messages that consumed 16,000 SMS. I was refused. I was told it was against company policy to provide customer's service usage. What company does not provide a customer with a receipt of goods and services received? I wrote letters to the CEO of both Verizon, TracFone's parent and Tracfone. Crickets... no response whatsoever. Apparently the leadership of these two companies are on board with cheating customers out of services they paid for, CAUTION: TRACFONE STEALS UNUSED SERVICE !!!!!

    • Aaron L

      Date: 06/14/2024

      I cant even write my complaint because I dont know where to start and have no patience anymore!!! JUST TAKE MY ADVICE, THIS PROVIDER HAS THE WORSTE EEEVVVEEERRRYYYTTTHHHIIINNNGGG!!! U WILL NEVER STOP TRYING TO FIX PROBLEM AFTER PROBLEM AND THERES NO ONE TO HELP U!!!!!!!!

    • yasheia j

      Date: 06/13/2024

      bad customer service and no supervision help with operations no assistance with my issue wrongfully talked to hung up on

    • Laura M

      Date: 06/10/2024

      This complaint involves TracFone also SafeLink Wireless. It has been already reported to the *** and they more or less admitted. They are guilty of fraud, bad business practices and line to the government not just consumers. I am on lifeline program which I should have got free service. I started out with him I didn't service for a month. I've been waiting 3 years for disability to call me or let me know something. The judge called he almost dismissed my case after 3 years of waiting because of them just not giving me service. I called daily. I filed with the state general attorney they called me right away but I decided to be forgiving a little bit thinking they'd get better. I rarely leave the house and I rarely talk on the phone. I had no idea that TracFone was secretly doing unauthorized charges to my bank account for several months. I was supposed to be getting the stuff for free and I was completely you'll never know how much time I wasted on the phone with them. Last I needed to actually call somebody one night one time I used it and I had no service and it was a bad situation I needed it. Next day I told him about it and I canceled I plan on ***************** as for my account and pin got it. That was the day that I filed complaint with the *** they have since been holding my number with no service as punishment. If I'm not mistaken this is against federal law. I have several emails back and forth with them after this complaint they demand that I called them before they release it to me. I'm not required to do that according to attorney I spoke to. Ready to go to court. I want my number back is the only way I can get into the Social Security website and a few others. I can't switch ***** because of them my identity has been stolen! They are putting me in a terrible situation and they know it. I did call one time but ********* was not available.

    • Edie

      Date: 06/09/2024

      Tracfone support, including Chat, sucks! Not able to get help from an actual human. Unable to resolve serious phone issues during several hours of trying over a period of 2 days. I am changing carriers after years with Tracfone.

    • Carla H

      Date: 06/07/2024

      The customer service is terrible. They take no accountability to there service quiting on you when you add there service to your phone. Every year I buy the 100 dollar card for calls, text, data and every year when I add minutes the data goes out and I have to call TracFone. No one does anything diff. It's just to keep you on the phone for hours on end days on end to waste your time and nothing is being fixed. Put on minutes Sunday phone stopped working same day with no data. Called that day and everyday up till Friday where they blamed the phone which is new. This has happened to even the phone prior to this losing data when minutes are added. Everyone trouble shoots the phone the same way no actual fix and just a headache all together. I want my money back if the service is not going to work. To lose the money and also not have a working phone. Take accountability because sorry for me is just a word people say but theres not actions behind it. What are you going to do based off me losing all this time spent on the phone with you not able to do anything but turn the phone off over 50+ times. No compensation because they think I've lost nothing. Id like to be compensated so I can take my business elsewhere to be at peace. Honestly one star is being too generous. I would have loved to put none. You don't deserve a star TracFone. Your company has no clue what your doing.

    • Yvonne S

      Date: 06/02/2024



      this just happened to me two days ago while trying to get my daughter service for an old straight talk phone I had already had. They stole her number and my $48.92 because I had to buy a new sim card package at Walmart to get the phone activated again, and it is still not working as of today, 06-02-2024. This also happened to me a few years ago. This company needs to get taken out of business. They are ripping people off and stealing our monies.

    • John V

      Date: 06/01/2024

      Tracfone is worthless now. I have been a customer for over 20 years and have never been treated so bad.I bought a new tracfone and wanted my minutes and time and phone number transferred to the new phone along with a new one year service card. I couldnt get that taken care of because they wanted 3 phone numbers that I called most in the last 60 days. I gave them over 30 numbers right off my recent calls and they said that they dont have a record of any of those calls.I got ****** and told them to give the one year card to my old phone and Ill just keep it. They couldnt do that because they have no record of the last calls that I called the most. So now I have no tracphone at all and Im losing 7500 minutes plus a ****** card plus a new ******* 5 g phone. This problem has been going on since November with the new phone. You get someone from another country everytime you call and they dont know ****.Even if we get this resolved Ill never buy another tracfone for me or my wife. Im not holding my breath about getting this resolved. Call and Ill tell you how I really feel about tracfone

    • Martin T

      Date: 06/01/2024

      On May 16, 2024 I purchased a Tracfone sim card ($17.25) and what I thought was an unlimited talk text card ($16.20) from the ******* in ****** *******. When I got back home, 5 hours away the service was still not working and it turns out the ******* clerk sold me a data only card! So I purchased a Talk/Text plan for $16.20 on May 18th. Still only able to make calls and send texts intermittently, I called customer service who informed me only showed a Data plan so I bought another Talk/Text plan over the phone for an additional $10 which was mailed to me days later.Still no service or ability to send or receive talk or text messages I went to the ******* in **********, an hour from home on May 31st. We tried the sim card in a new phone and it still didnt work. June 1st I contacted customer support online who, eventually told me my sim card was not registered properly and offered no help to fix it. I have paid out $49.65 to get a cell plan that, if done right, should have cost less than half that; on top of wasting an entire day and gas driving to Kingman to try and get it working. Still no service.When I asked customer service if they could get me a new sim card Heizel Joy basically ended the chat.

    • Lindsay H

      Date: 05/29/2024

      I paid for my service on 5/13. Now 5/29 service is off and they are telling me I didn't pay even though my next date is 6/11. That my only option is pay more 2 weeks early..

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