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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 662 Customer Reviews

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    Review Details

    • Crystal D

      Date: 05/04/2024

      DO NOT go through this company. Save yourself the stress of dealing with them and being robbed!!

    • Melodae C

      Date: 05/01/2024

      You transferred my phone numbers but you didn't release my phones when I switched service providers. I have no phone to use to call anyone. Your online help is useless. There is NO help. Your ****** is useless. The link takes me in a circle, back to a link that doesn't get me anywhere.There are no public pay phones anymore to make a call. You get NO stars.

    • Jerry F

      Date: 04/30/2024

      TRACFONE WIRELESS I have been with Tracfone wireless for many years (at least 20 yrs). I recently paid my yearly bill on 3-24-24. Then I broke my phone. I got a new phone but it was not compatible with Tracfone. So I had to change service providers. When I called Tracfone to ask for a refund of the unused portion of my yearly payment, I was told that I could not get ANY refund of my yearly payment because they don't refund because I authorized the payment. I should at least get 10 months refund as I called on 4-30-24 to see about the refund. Just another company who doesn't do right by their clients even if they were a long time customer.

    • Susie U

      Date: 04/29/2024

      Called about my phone not working correctly. She told me to send it in and sent me a email to send it through **** I did that and called after to find out. She said in 3 to 5 business day. They were going to send me a new phone. I just bought 100 to add to my phone right before her telling me to send it in. Have been waiting since 0326 for this phone. Each time I call they give me a new ticket number but no phone. The number was help me. Get my phone.

    • Michael H

      Date: 04/27/2024

      I checked my account online and discovered that my minutes that I had with the company were gone, had a 0 for text, talk, and data. 2 days prior to that I had around 1500 minutes besides my text and data. There was no way I used that much time in 2 days. I talked to them yesterday and they would not restore my time. So basically, they stole my time that I had.

    • Lee D

      Date: 04/24/2024

      Very poor customer service. They want me to continue to pay them even though they report the payment as failed. When I check my account, it is being deducted and I have the money there. The customer service rep claims they have no supervisor so they can't transfer me and they keep passing the bucks between departments.

    • Thomas C

      Date: 04/23/2024

      Avoid this company, i tried for 2 weeks and 2 different other providers ( US Mobile and ************ to get my number transferred to them from Tracfone and they refused to release the number, my account was in good standing and my phone was unlocked but they keep saying that they "never received a request" which i know is complete BS. I had to lose my number because of this company which is also them breaking FCC rules about number transfers. Avoid what i had to go though and avoid this company!

    • Long term C

      Date: 04/22/2024

      I have been a customer for years. In the last year they have had the worst service ever. Both are phone and customer service are equally unreliable. They have charged my card several times well before my service end date. Recently they forced me to upgrade my sim to ******* and refused to help me restore my service after multiple new ******* **** did not work on my phone. I tried 3 different phones with no success. I finally got a tracfone branded phone but soon after I got the sim to work with a phone the Tracfone service stopped working. I have spent probably about at least 2+ days total trying to fix this issue. No real help. I ask for a manager. There are none. They contract their customer service overseas which is okay but I would expect at some point to get corporate. No there is no way to speak to any higher authority than a team lead in customer service. It's pretty pathetic.

    • Adrianna B

      Date: 04/21/2024

      The website is the worst. I couldnt get the payment to process just to refill my service. I tried different plans. 3 different cards. Over a time span of 2 days. Still it said it couldnt process right now try again later or call the number. So i called. First the automated phone hung up on me because i wasnt calling from the actual tracfone. So i called back and got a representative. First woman either lost service or hung up after only getting to ask me for the phone number. So i called back and got a male who was nice but was trying to send a code to the phone and i wasnt getting it. After the 3rd try i just gave up. It shouldnt be this hard to simply refill my plan. Switched to tmobile prepaid for same price and got a better plan. Did it all online without having to call. Way better service.

    • Aaron S

      Date: 04/20/2024

      I call the customer support to transfer my old number to my new phone because my old fone got destroyed. They tell me they can't because I can't put in a pin code in. I tell them again the old phone is destroyed. They tell me that's just how it is. I ask to speak to a supervisor they said it's against their policy to let me speak to a supervisor. What kind of scam is this.

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