Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TracFone Wireless, Inc. has 17 locations, listed below.

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  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

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  Straighttalk

  2873 Washington Rd Canonsburg, PA 15317-3266

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  TracFone Wireless, Inc.

  1981 Dallavo Dr Commerce Township, MI 48390-1683

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  TracFone Wireless, Inc.

  501 Airtech Pkwy Plainfield, IN 46168-7408

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  TracFone Wireless

  9030 Walnut Cove Ct Gainesville, GA 30506-4808

Review Details

• Review fromruth g

  Date: 07/14/2024

  1 star
  I have been using TracFone for years but very seldom use the phone. Almost never use data or texts. I had accumulated a huge amount of carry-over data and texts when suddenly my texts and data all disappeared. When I contacted their customer "service" they just kept repeating " it's all used up, do you want to purchase some more? I can sell you some more right now". I have read other complaints from TracFone users issue online for this same issue. Those people believe TracFone themselves are responsible and wiped out their balances. I tend to agree.

• Review fromTikia B

  Date: 07/13/2024

  1 star
  My mother had tracfone pre paid service. She has had her same number for years. Paid her phone bill on time all the time. Out of nowhere on Friday July 10th her phone service stopped working completely. Saying that her phone had no service. We spent 13 hours of time with their agents. Doing everything they told us to do. Which cost over 150 dollars and still couldn't get the phone to work. They changed the security question for her through the agent online. When my brother called for my mother and gave the answer they said it did not match. This was literally a back and forth thing that produced nothing but frustration. I asked how can a phone that consistently was refilled on time every time could be cut off they said they could not answer that question because their is a mismatch on the account. I will never ever allow my mother to buy anything from tracfone ever again. They are a shady buisness. I asked for corporates number or address to file a complaint and the one agent told me I needed to call and file a complaint through an agent. Then the agent told me I could only file a complaint through a letter. Needless to say I have had it with tracfone. They are a terrible company.

• Review fromAndrew B

  Date: 07/13/2024

  1 star
  I can't even provide one star for TracFone. My father-in-law, who is 84, had problems with his phone. TracFone told him to return the phone and they would send a replacement. 2 months later they have not sent the phone. We asked for the original phone back since they now have access to his personal data. They cannot find the original phone OR the replacement phone. We decided to go with another carrier due to the horrible customer service. When we contacted ********************** and asked them to provide a PIN so we could port my father-in-law's phone number over, they were not able to do that. They said they needed to send a text to the original phone (the one they destroyed). After more than 5 hours on the phone with 18 different representatives and different stories with each representative, we have realized we have lost his personal data and his phone number to TracFone. So extremely disappointed with their level of service and the runaround we received. They took this senior citizens money and did not provide service.

• Review fromJessica B

  Date: 07/11/2024

  1 star
  The customer service for this company is horrible. I called and asked for help with my account. The man who answered kept telling me he couldnt give me the phone number. I wasnt asking for a phone number I had provided that. I asked to be transferred to someone else. He refused saying he would help me but never did assist me or let me speak to anyone else. I will be switching to an actual phone company with actual customer service.

• Review fromChiefersuthrlnd

  Date: 07/08/2024

  1 star
  On 07/01/2024 my current plan from the Tracfone app showed ****** GB, 0 minutes, & 0 text instead of UNL ************* text. All calls outgoing were immediately transferred to Straight Talk. After multiple agents exhausting all resources and still no solution, the 1 agent actually made it so I could finally make a call. The result though still caused further issues with my phone plan. Afterwards I was missing 591.53GB of data that was not entered when the care agent entered 9999 minutes into my plan. I had prepaid a plan on 02/23/2024 that would end 09/20/2024 for Unlimited talk & text. I had purchased a $15 plan for unlimited talk/text that would end in August, but ran into an issue on 05/02/2024 where my phone suddenly showed no SIM. I spoke to an agent at Tracfone from another ************ said the only solution was to purchase an additional plan for $20, which came with 2GB of data & unlimited talk & text when I had already purchased a plan for service that was not working. They assured me it would extend my service to September 20, 2024 & that it would fix my network issue at the time. It did not fix the ********* paid even more money for service that I should have had. It ended up being an issue with the actual phone so I had it fixed at a repair ********* was working again as a result. After going back & forth since 07/01/2024 with agents & corporate call backs I am being told there is no way to replace the data even though I have screenshot proof from their Tracfone app & from the ****** text help responses proving the data was ****** ********* later after the agent "fixed" the issue, the amount of data was removed. They refuse to make this right & return the data amount taken from me & tell me that I only had 2GB of data that has already been used, when I have proof that information is wrong. They will not give me any infor or details where I can email this proof & tell me once again I must spend more money for something I am already supposed to have.

• Review fromXai R

  Date: 07/07/2024

  1 star
  Tracfone/Verizon is a corrupt company. A back up Tracfone phone was not working properly. The phone was currently under a 30 day unlimited talk/text plan with 3GB of data. **************** emailed a *** mailing label to have the phone repaired at a *********, ** factory. The phone was mailed the same day. Contacted customer service as to the status of the phone only to receive no information and misinformation. Finally, received a refurbished phone on July 5th, a month later. Same phone number which was okay. The customer service agents stated (I recorded the conversations of the various 17 CSR agents I spoke to during that month) stated I would receive credit for the days I didnt have my phone due to it being repaired at the factory. I was without my phone for about 31 days. At the time, I sent the phone I had remaining 23 days of unlimited talk/text with 3GB on my phone. Tracfone/Verizon has agents who claimed they added the 23 days of unlimited service only for me to text ****** to get a response I have 6 minutes and 4 SMS with some data. I have never had a limited plan with them. I got transferred to various agents to techs who were rude, incompetent, robotic, nonchalant and gave false promises. I will never have a phone with any company associated with Tracfone/Verizon ever again. Tracfone/Verizon is dishonest. May they end up like Enron.

• Review fromDaniel T

  Date: 07/05/2024

  1 star
  Worst customer service ever. Bought a new Trac fone 2 weeks ago. Will not ring when call is coming in. Talked to at least 8 different people at **** fone and no one is able to help. Each time you go through the same questions on their screen and refuse to get management on the phone. I was told to take the phone back by one tech which I tried to do but Dollar General refused to take it back. At 2 weeks old there should be warranty so I called Trac fone again and ran through the same s*** list again that I had been though many rimes before. Then we got disconnected. All you get is run around and when I looked today it looks like their customer service is very bad to most people. All one gets is run around and nothing settled or working.

• Review fromMartha F

  Date: 07/04/2024

  1 star
  On July 3, 2024, I attempted to refill data in my Tracfone plan prior to plan expiration. I paid for 24 GBs of data to refill my account. Per contract agreement, I have unlimited text and phone service. Tracfone illegally deactivated my valid and paid account on July 3, 2024. I am a senior and have been ill and am unable to reactivate my service because Tracfone requires validating my account be through text or Phone. Obviously I cannot receive a phone text or make or receive phone calls because Tracfone deactivated the services. Tracfone refuses to validate my account through email. The AIs and live chat people will not restore my account. I now have been told only a phone call can remedy this issue. I have wasted over 6 hours making this simple point. Validate by email. Or use an alternative method other than phone call or text. Meanwhile I have a valid paid up account for data, unlimited text and phone service. I cant even contact my credit card company to dispute the payment to Tracfone for data because credit card companies, banks ,etc require a validation code via text.

• Review fromKara E

  Date: 07/02/2024

  1 star
  They Are not true to their word. Keep telling me my phone will be usable in 24 hours. I'm on my 5th 24 hours. Tolxme I needed to buy **** card that the one that came with the phone was no good. Bought a new **** card kit we started I didn't even need it no more after buying it. Still waiting another 24 hours for my phone to be unlocked and usable to transfer my phone minutes. Then they want me to combine all my accounts so I have to pay for all my services at one time which I can't afford

• Review fromPaul M

  Date: 07/02/2024

  1 star
  I pay for a 30 day plan and I do no* ge* 30 days before *hey are *rying *o ge* paymen* again. I am se*up on au*opay. I only ge* paid once a mon*h on *he *hird of each mon*h and I have gone wi*hou* phone service for a* leas* 5 days before *o make sure my money was in *he bank in order *o preven* cu*off or any*hing else. I only have a cell phone because of wife and family being on road and s*uff like *ha* and doc*ors and general s*uff. I have *ried o*her cell companies bu* don * have as much coverage. I pay for a plan for 30 days of unlimi*ed call and *ex* wha* *hey say bu* I do no* ge* 30 days. IT is anywhere from 27 days *o 29 days and *hey are *rying *o collec* money. I have even gone before wi*hou* a phone for 5 days in order *o ge* my pay da*e cycle *o be ok wi*h my paymen* da*e. Nobody a* *he s*raigh* *alk company can ei*her speak good enough English *o unders*and or *hey do no* have an explana*ion as *o why I am no* ge**ing my 30 days of service.Please help me.************************* Hopefully i* will be working.1779 ******************* Rd Whi*eville. NC *****