Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from them February 4th and I paid for it that day. They started charging me $29.95 every month starting February 22nd. I never signed up for anything like that. They claim it is a Health Rewards Membership. I never signed up for it. I am attaching the order confirmation. It doesn't show anything about signing up for this.

  Business Response

  Date: 07/23/2025

  Hi Thira, 

  Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.

   

  Medilisk

  Business Response

  Date: 07/23/2025

  Hi Thira, 

  Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.

• Initial Complaint

  Date:07/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notified Medilisk in February to cancel subscriptions. Whatever they have as I never have subscribed. Just sent another email to them. Ugh

  Business Response

  Date: 07/22/2025

  Hello,

   

  Please check the proof of refund.

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order in May and they have been taking $13.95 out of my account for three months without my approval for a subscription. Please put this money back into my account 6984 or send me a check asap. This is unacceptable that customers have to deal with this issue every month.

  Business Response

  Date: 07/21/2025

  Dear BBB and Customer, 

  Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  

  As requested, weve processed the cancellation of your subscription and confirmed your refund.
  
  

  The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.
  

  We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.
  
  

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recurring charges from Medilisk without my consent.I placed a one-time order for a cream totaling $42.91 (June 28th, 2025), but I am now being charged $29.95 monthly for a Medilisk Health Rewards subscription I never signed up for or was informed about. This is unauthorized and borderline fraudulent. I called three of their listed phone numbers and none are in service. I want a full refund of the $29.95 charges, all future payments stopped immediately, and a receipt or written confirmation that I will not be charged any recurring payments going forward.

  Business Response

  Date: 07/20/2025

  Hello,

  It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:

  
  50% off all store products
  24/7 priority customer support
  Early access to new products
  
  The membership is $29.95/month (or $13.95/month). Many customers find the savings easily cover the cost!
  If the membership isnt for you right now, we can help with:
  Pausing or canceling it
  Customizing your benefits
  
  
  We also send membership details via email after sign-up. If you didnt mean to enroll, it may have been selected during your purchase.
  
  Wed be happy to process a refund for the most recent charge as a courtesy and cancel membership. 
  
  Thank you for your understanding, and feel free to reach out if you have any questions!
  
  Medilisk Team
  
  
  
  
  

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It looks like the payment of $29.95 is in the process to be refunded to my account. I see the attached image of the refund confirmation in their message. And after reading their message, I like to clarify that the membership is to be cancelled completely and no future charges should be made to my account. Thank you very much for your help, appreciate it! 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a cream with this company in December 26 ******************************************************* a monthly subscription of $29,95 every month since . I did not signed up for this . I want a refund of my money back . January to July (7x29,95=$209.65 thank you

  Business Response

  Date: 07/19/2025

  Hi ******, 

  Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded  all amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.

  Customer Answer

  Date: 08/11/2025

  Hi good afternoon thank you for the voicemail the other I just saw today. I was traveling abroad. They did not refund my money as promised. I am going forward with my complaint. Thank you very much!

  Business Response

  Date: 08/11/2025

  Hello,

  Attached is the proof of full refund.

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two products from Medilisk on June 9, 2025, for a total cost of $138.04. I have not received them, their "customer service" *** just responds to my emails about this with "we apologize for the delay", the tracking information never gets updated and even though this company is allegedly located in *******, this is an international shipment according to what little tracking info I do have. I have since read countless complaints about this company including that their products are ineffective and they often indicate that there are "recurring charges" that are not disclosed by the vendor or requested by the buyer. I would like to pursue a refund of the cost of these products that haven't been received and warn other consumers to steer clear of this fraudulent company.

  Business Response

  Date: 07/17/2025

  Hello BBB Team,

  We have received the customers complaint and would like to inform you that the Health Rewards membership was successfully refunded. We are writing to confirm that the subscription has been cancelled and refunded in full. No further charges will be applied to the customer's account.
  
  Please find the attached proof of refund for your reference.
  
  Should you require any additional information, please do not hesitate to contact us.

   

  Sincerely,

  Medilisk Team

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "company" has been charging my credit card $29.95 since March, 2025. I have contacted my credit card company each month and they were able to block the charge and now they've put a stop payment on my account for this "business". The problem is though, each time I've had to contact my credit card company, they've had to issue new cards. I've even attempted to contact this "business" personally to no avail. I either get a voice mail box ***************) where I've left a message or when I call a direct dial number ***************) it rings busy. They claim they are based out of *****, ** but the direct dial number area code is from the northern panhandle of *******. Their claim of having 24 hour customer service is laughable at this point.

  Business Response

  Date: 07/16/2025

  Hello,

  Thank you for bringing this matter to our attention.

  We sincerely apologize for any confusion or inconvenience experienced by the customer.
  Please be informed that we have already canceled the Health Rewards Membership and processed a full refund for the associated membership charges.

  
  The refunded amount should be reflected in the customer's account within 35 business days, depending on their banks processing times.

  
  We value the trust and satisfaction of our customers and are committed to resolving any concerns promptly.
  If there is anything further we can assist with, please do not hesitate to let us know.

  
  Sincerely,
  Medilisk Team

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from that company and paid for it with my credit card in December of 2024. They have been charging me $29.95 each month since then; January, February, March, ****** **** June and I am afraid they will charge me in July. I do not know why they are charging me. I can not get an answer on the phone. I think they should reimburse me $179.70.

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for reaching out, and we sincerely apologize for the frustration you've experienced.
  
  Please be assured that the Medilisk Health Rewards Membership has now been canceled, and a full refund has been processed. You will no longer be charged moving forward.
  
  Were truly sorry for the delay in communication and any inconvenience this may have caused. If you have any further questions or need additional assistance, please dont hesitate to let us know were here to help.

  Medilisk Team

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Purchase $161.86. I opened 1 bottle @ $17 and wish to return for credit 5 bottles @ $17.00 totaling $85.00. Plus 1 opened bottle @ $***** and wish to return for credit 2 bottles @ ***** totaling $30.64. Total requested product credit is $115.64. In addition Medillisk Health Rewards has charged me $13.95 for 3 months listed as a reward, totaling $41.95. The total amount I want credit back to my credit card is $$157.59. The original reward was listed as Free on the initial order. The company failed to mention that they would be charging my card $13.95 monthly for receipt of nothing.. This is FRAUD and I can not reach this company by phone or email so far. The product does not have any effect on my husband's hearing as presented in their adds so I feel I should be able to return the unopened product for a full refund of the purchase price.

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or misunderstanding caused.
  After reviewing the account, we would like to confirm that we have taken the following actions:
  
  A refund has been processed for the unused product portion totaling $115.64, based on the return request for unopened items.
  The Medilisk Health Rewards Membership has been fully canceled, and all related charges (3 months at $13.95) have been refunded, totaling $41.95.
  
  This brings the total refunded amount to $157.59, which matches the amount noted in the BBB dispute.
  Please find the proof of refund attached. The refunded amount should reflect on the original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and understand the importance of transparency and trust. If theres anything else we can do to assist, please dont hesitate to contact us.
  
  Sincerely,
  Medilisk ************* Team

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau"

  I have reviewed the response made by the business in reference to complaint ID *********** find that this resolution is satisfactory to me.  

  Sincerely,

  ****** ******

  I need to confirm the address to use to return the unopened product.  Is it ******************** ********************************************?

  Business Response

  Date: 07/18/2025

  Dear BBB and Customer,

  Thank you for reaching out. Wed like to inform you that there is no need to return the items in this case.
  

  You may keep or safely dispose of the product at your convenience. 

  We appreciate your understanding and are here if you have any other questions or concerns.

  Customer Answer

  Date: 07/19/2025

  I have tried to click on the link to write a review but nothing happens. I am very happy with the response from Medillisk Health Rewards. due to BBB's help.   I have received the full refund on my credit card as of July 18, 2025 for the unused product and all of the $13.95 charges billed as Medilisk Health Rewards.  I have the unopened product packaged up and will take it to the *********** to return it on Monday, July 21st.  I appreciate BBB's assistance with this problem.  I was getting nowhere with Medilisk.  I could not find a phone number to call them and the they were not responsive to my emails.  I would gladly write a review if I could reach the address in your email.  THANK YOU BBB.

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from Medilisk. All of a sudden I am billed for $29.00 PLUS $13.95 a month for some membership I NEVER SIGNED UP FOR!!! The company has sent only membership info after I contacted them.

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for reaching out, and we sincerely apologize for the frustration you've experienced.
  
  Please be assured that the Medilisk Health Rewards Membership has now been canceled, and a full refund has been processed. You will no longer be charged moving forward.
  
  Were truly sorry for the delay in communication and any inconvenience this may have caused. If you have any further questions or need additional assistance, please dont hesitate to let us know were here to help.
  
  Medilisk Team

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as it is a full refund of $29.00 and 3 charges of 13.95.
  
  Sincerely,
  
  ** ******