Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 205 total complaints in the last 3 years.
  • 184 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    90-Day Results or Refund Guarantee Try it RISK-FREE for 90 days. If you don't get the desired results in as fast as 30 days or less - we don't want your money! Our 90-Day Money Back Guarantee policy will make it right for you. Just contact our customer support team via e-mail at ******************************* and ask for a full refund.Buying items online can be a daunting task, so we want you to be aware of the absolute ZERO risks in buying something from us and trying it out. If you don't like it, no hard feelings, we'll make it right.We have 24/7/365 Online Email Support. Please contact us if you need any assistance.THIS THEIR PROMIISE ONLINE. I PURCHASED 3 ROLL ONS AND THEY SENT ME FIVE. ONE WAS IN A WET BOX. THE BOTTOM WAS SMASHED. THEY CHARGED ME TWICE ON THE SAME DAY. ***** FOR TWO ***** FOR 3 5.0 FOR SHIPPING. *********************** 30, 2024, I just wanted the one roller.i will send them all back to you. Once you received the item you can email us back so we can assist you in returning the item.still have not received my order. Can you cancel the order?Thank you ********************* Hello *****, Thanks for reaching out!We've checked the latest update on your order, and your parcel is already in transit. Due to restrictions in some areas, please allow 7-14 business days for delivery. The local tracking number will be available once the parcel is closer to your area.Feel free to reach out if you have any further questions or if there's anything else I can assist you Hello *****,Thank you for reaching out! We're sorry if the product didn't meet your expectations.Due to the discounted nature of your purchase, we can't accept returns. However, we have a special offer for you - choose between a 30% discount on any item in our store or a partial refund of your order.Feel free to keep the product, or consider gifting it to family or friends.Let us know your preference. We appreciate your understanding and look forward to resolving this for you.THEY NEVER PLAN REFUND.

  • Initial Complaint

    Date:02/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on Jan. 5th and they said delivery within 4 or 5 days. On Jan. 11th I canceled the order and put it in dispute with my credit card. The package arrived Jan. 25th and I mailed it back to them Jan. 29th. I can't reach them by phone and they don't answer my emails.

    Business Response

    Date: 02/02/2025

    Dear BBB Team,

    Hello, and thank you for your time.
    Upon reviewing this case, we have confirmed that the customer previously opened a dispute with their bank. The dispute was ruled in their favor, meaning they have already received their refund through their financial institution. Since the refund has been processed via the dispute resolution, there is no need for us to issue an additional refund on our end.

    To ensure complete transparency, I have attached the proof of refund for your reference. Please review the attached document, and let us know if you require any further details or clarification.

    We appreciate your cooperation and are happy to assist if any further action is needed.

    Best regards,

    Customer Answer

    Date: 02/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

medilisk.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.