Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following is what I emailed Medilisk:ORDER MD273946 Transaction ID #***************** *************************** **************************************************************************** I placed Order # MD273946 on July 23, 2024, for $29.00.I had a 30% discount and free shipping. Your Website showed my Total as being $29.00.You charge me $42.91.You had HIDDEN CHARGES of $9.95 for Priority+Insured Shipping as well as $3.96 Processing Fee. A total of $13.91 hidden fees.I did not see ANYWHERE on your Website that you let the customer know that you require these 2 fees. As of July 1, 2024, all fees for purchases must be disclosed at the outset of a transaction and represented in the initial purchase price.Beginning July 1, 2024, the Honest Pricing Law or Hidden Fees Statute, SB 478, which was recently amended by SB 1524, makes it illegal for businesses to advertise or list a price for a good or service that does not include all required fees or charges other than certain government taxes and shipping costs. I am requesting a credit of these two hidden fees of $13.91. *************************** **************************************************

  Customer Answer

  Date: 07/26/2024

  I have receive 2 emails from MediLisk. I asked if they could tell me my options. Today, they just told me what they were going to do, credit me 1/2 of the $9.95 for Priority+Insured Shipping . Nothing for the hidden $3.96 Processing Fee. We shall see if they really follow through. Thank you, ************;

  Business Response

  Date: 07/27/2024

  Hello BBB Manager,

  
  Thank you for reaching out to us regarding recent order of *************************** (Order #MD273946). We apologize for any confusion or inconvenience she experienced with the charges on her purchase.
  
  We want to clarify that our priority and insured shipping option is offered to enhance the delivery experience and is voluntary. Additionally, the processing fee is implemented to comply with the needs of our partners.
  
  However, to address customer concerns and ensure your satisfaction, we have processed a refund of the additional charges of $13.91 to her account including the order amount. This refund should reflect in her account within 3-7 business days.
  
  We appreciate your feedback, which helps us improve our services, and we are committed to providing transparent and honest pricing.
  
  Thank you for your understanding.
  
  Best regards,
  
  Medilisk Team

  Customer Answer

  Date: 07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on May 31, 2024, for Lung Cleansing Spray (X2) Order# MD205379. I just received an update email on July 10th, 2024, that it was processed on June 1, 2024. This product was not delivered in the ***** days as promised. I sent an email on July 15, 2024, asking for a full refund. I received an email stating no refund would be granted as it was in the process of being delivered. I emailed back for a tracking number and have had no response.

  Business Response

  Date: 07/23/2024

  Hello BBB Team,

  
  I hope this message finds you well.

  We are writing to address the recent complaint regarding an order cancellation and refund request. Unfortunately, we are unable to cancel and issue a refund for this order at this time as it is currently in transit.

  We understand the customer's concerns and are actively monitoring the order to ensure it is delivered as soon as possible. We are also maintaining communication with the customer to provide updates on the status of their delivery.

  We apologize for any inconvenience this situation may cause and assure you that we are doing everything in our power to resolve it promptly.
  Thank you for your understanding and assistance in this matter.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22031309
  
  I am rejecting this response because: I have contacted them twice and they are just using a stall tactic by not issuing a refund nor can they give me a tracking number. I have expressed my desire for a full refund twice and no longer have the patience to wait. This is a waste of my time and yours. Thank you for being an avenue that consumers can use to help from being taken advantage of - 

  Please see the latest response:

  "Thank you for reaching out!
  We've checked the latest update on your order, and we're pleased to inform you that your parcel is already in transit. Due to restrictions in certain areas, please allow 7-14 business days for delivery. You will receive a local tracking number once the parcel is closer to your area.
  If you have any further questions or need assistance, please feel free to reach out. We're here to help!"
  Thank you for your patience and understanding.
  
  Best Regards,
  ****, MediLisk Support Team
  

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/24/2024

  Hello there! attached is the updated tracking information of the order.

  Customer Answer

  Date: 07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a remedy for tinnitus. I immediately tried to cancel. The shipping and handling were more cost then the product. They claim to refund your money within 30 days. I contacted them to say I wanted a refund. They said that they don't do that. The offered me 39% off of another product. They are real scammer s.

  Business Response

  Date: 07/23/2024

  Hello BBB Team,
  
  I hope this message finds you well.
  
  We wanted to inform you that we have processed a full refund for the customer in question. The refund has been issued in full, and the customer should see the refund reflected in their account within 3-7 business days.
  
  Please let us know if there is anything further required from our side to ensure this issue is fully resolved.
  
  Thank you for your attention to this matter.

  Customer Answer

  Date: 08/06/2024

  They returned all my money Thank you

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They returned all my money Thank you
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2nd a charge of$34.00 and one for$42.95 was put through my account from ********************. I did not order anything from this company. I found out my account had been hacked. I have never received anything from them. I would like them to refund my money and if I do not receive the refund I will contact the fraud department at my bank.I

  Business Response

  Date: 07/16/2024

  Dear BBB,
  
  I wanted to address the issue regarding a customer, ***********************, recent order with us. Despite our diligent efforts, we have not received any complaints via email regarding the additional items found in her cart. It's important to clarify that our policy strictly prohibits us from placing or purchasing items on behalf of customers; all items added to her cart were personally selected as upsells.
  
  While the order has already been dispatched and is currently delivered in status-  tracking link: **********************************************************, we have taken proactive steps to issue a full refund for the entire order.
  
  For your reference, I have attached documentation that supports our actions in this matter.
  
  Please do not hesitate to reach out if you require any further clarification or assistance.
  
  Best regards,
  
  Medilisk Team
  

  Business Response

  Date: 07/16/2024

  Dear BBB,
  
  I wanted to address the issue regarding a customer, ***********************, recent order with us. Despite our diligent efforts, we have not received any complaints via email regarding the additional items found in her cart. It's important to clarify that our policy strictly prohibits us from placing or purchasing items on behalf of customers; all items added to her cart were personally selected as upsells.
  
  While the order has already been dispatched and is currently delivered in status-  tracking link: **********************************************************, we have taken proactive steps to issue a full refund for the entire order.
  
  For your reference, I have attached documentation that supports our actions in this matter.
  
  Please do not hesitate to reach out if you require any further clarification or assistance.
  
  Best regards,
  
  Medilisk Team

  Business Response

  Date: 07/17/2024

  Hello BBB Team,
  I hope this message finds you well.
  We are writing to address a recent complaint regarding an order placed through our company. We want to provide a comprehensive explanation to ensure a clear understanding of our process and policies.
  Firstly, we would like to clarify that we do not place orders on behalf of customers. Each order is initiated and completed by the customer themselves through our online platform. Our checkout process includes multiple steps of authentication to ensure that the order is placed intentionally by the customer. This includes confirming the items, providing accurate shipping information, and securely processing payment details.
  Regarding the specific order in question, we have verified that it was successfully placed by the customer. The order has been processed and is currently in transit. Due to the order being in transit, we are unable to issue a refund at this time. Our policy is to ensure that orders are delivered as per the customer's request, and we take every measure to fulfill our commitments promptly and accurately.
  If the customer has concerns about their order or if there was an error in the order placement, we encourage them to reach out to our customer service team directly. We are committed to resolving any issues and providing the necessary support. Our team is available to assist with tracking the order, providing updates, and addressing any other concerns the customer may have.
  We appreciate your understanding and cooperation in this matter. Our goal is to maintain the highest level of customer satisfaction and transparency in all our transactions. If there are any additional details needed or further actions required from our end, please do not hesitate to let us know.
  Thank you for your attention and assistance.
  Best regards,

  Business Response

  Date: 07/17/2024

  Hello BBB Team,
  I hope this message finds you well.
  We are writing to address a recent complaint regarding an order placed through our company. We want to provide a comprehensive explanation to ensure a clear understanding of our process and policies.
  Firstly, we would like to clarify that we do not place orders on behalf of customers. Each order is initiated and completed by the customer themselves through our online platform. Our checkout process includes multiple steps of authentication to ensure that the order is placed intentionally by the customer. This includes confirming the items, providing accurate shipping information, and securely processing payment details.
  Regarding the specific order in question, we have verified that it was successfully placed by the customer. The order has been processed and is currently in transit. Due to the order being in transit, we are unable to issue a refund at this time. Our policy is to ensure that orders are delivered as per the customer's request, and we take every measure to fulfill our commitments promptly and accurately.
  If the customer has concerns about their order or if there was an error in the order placement, we encourage them to reach out to our customer service team directly. We are committed to resolving any issues and providing the necessary support. Our team is available to assist with tracking the order, providing updates, and addressing any other concerns the customer may have.
  We appreciate your understanding and cooperation in this matter. Our goal is to maintain the highest level of customer satisfaction and transparency in all our transactions. If there are any additional details needed or further actions required from our end, please do not hesitate to let us know.
  Thank you for your attention and assistance.
  Best regards,

  Business Response

  Date: 07/17/2024

  Hello BBB Team,

  We have successfully refunded the customer. Please check this proof of refund.

• Initial Complaint

  Date:07/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three (3) tubes of this company's Herbal Hemorrhoid cream for $*****. When I received my package it only contained one (1) tube. I emailed their customer service and explained the situation but only got a response that my order had been delivered. No mention of the products not included in the package nor a reference to any refund. One (1) tube was supposed to be $35.00, not the ***** I was charged.

  Business Response

  Date: 07/11/2024

  Hello BBB Team,
  
  We hope this message finds you well.
  
  We are writing in response to the recent complaint that ********************* sent regarding the unsatisfactory product that he received for his order. We take all customer concerns very seriously and have thoroughly investigated the matter to ensure a satisfactory resolution.
  
  We apologize for the inconvenience this has caused, as such situations are rare. To resolve this issue, we've sent a replacement for the broken item that he received. The new tracking number for the replacement is VR607210699YP.
  
  We understand the importance of customer trust and satisfaction, and we are committed to improving our processes to prevent similar occurrences in the future.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Medilisk Team

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21967950
  
  I am rejecting this response because: The tracking number provided is not valid. They emailed me saying they would ship the rest of the order and for me to check back with them for a tracking number. I sent them a request today for the tracking number. They in turn emailed me back saying that my order was delivered, referring to the original order. No new order was ever sent or delivered nor does the tracking number they provided you appear on any tracking site as valid. Now I just want a refund.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/18/2024

  Hello BBB Team,
  
  We sincerely appreciate your time and apologize for the frustration caused by this issue. We would like to inform you that the reshipment for your order is already in transit.
  
  Tracking Number: VR607210699YP
  USPS Tracking Number: 4201670192395927005303010008725015
  
  Please check the proof of tracking, which shows that the replacement for your order is currently in transit.
  
  We acknowledge the significance of earning and maintaining our customers' trust, and we are committed to enhancing our procedures to prevent similar occurrences in the future.
  Thank you for bringing this issue to our attention.
  
  Sincerely,
  Medilisk Team

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It said it was delivered on July 4 th. I looked for it July 5 th Early morning because I didn't think it come on a holiday and I was at parade. I tried to call the phone number provided but it keeps beeping when I call I think the phone number been disconnected so now I think it a scam at first I thought someone stole my package it said it shipped international.. I don't know where my package is can't reach a live person..

  Business Response

  Date: 07/09/2024

  Hello BBB Team,
  
  We are writing in response to the recent complaint filed by ********************;regarding the delivery of his order. We take all customer concerns very seriously and have thoroughly investigated the matter to ensure a satisfactory resolution.
  
  Upon checking on our system and our communication with *******************, we would like to inform you that we provided the delivery status of his order and was delivered via ************ Here's the proof of the tracking showing that it was delivered correctly.
  
  Tracking number: UUS46S0456317918575
  
  Customer satisfaction remains our highest priority, and to resolve this matter, we would like to extend ******************* the option of a replacement for his order. Should he opt for a replacement, he is welcome to choose an alternative item from our wide selection, not limited to the original product.
  
  We acknowledge the significance of earning and maintaining our customers' trust, and we are committed to enhancing our procedures to prevent similar occurrences in the future.
  
  Thank you for bringing this issue to our attention. Kindly inform us of your preferred course of action, and we will ensure a prompt resolution to this matter.
  
  Sincerely, Medilisk Team

• Initial Complaint

  Date:06/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 6/13/1924 Did not receive products Can't get intouch with Medilisk nobody answers or number is always busy Can't get a tracking number Order no. MD ******

  Business Response

  Date: 06/26/2024

  Hello BBB Team,
  
  We hope this message finds you well.
  
  We are writing in response to the recent complaint filed by ******************* regarding their order. We have thoroughly reviewed the case and would like to provide an update and clarification on the matter.
  
  Order Status:Upon checking our records, we can confirm that the order in question is currently in transit and is expected to be delivered shortly. We are closely monitoring its progress to ensure it reaches the customer without further delay.
  
  Communication Attempts:We have not received any email correspondence from *********************;regarding this issue. It is possible that there might have been a miscommunication or a technical issue preventing the email from reaching us.
  
  Current Communication Policy:At this time, we are not taking calls due to a temporary policy change aimed at improving our overall service efficiency. We urge all customers, including *******************, to contact us via email for any inquiries or concerns. Email communication allows us to track and respond to issues more effectively and ensure that nothing is overlooked.
  
  Action Required:To resolve this matter promptly, we kindly request that *********************;send us an email with the details of their complaint and any additional information they deem necessary. Our customer support team is ready to assist and address their concerns as quickly as possible.
  
  Please inform ******************* to email us at ******************************** We apologize for any inconvenience this may have caused and are committed to providing the necessary support to resolve this issue satisfactorily.
  
  Thank you for bringing this to our attention and for your understanding and cooperation.
  
  Best regards,

• Initial Complaint

  Date:06/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 4bottle of syray it has been 2week haven't seen it yet call number no answer want money back or spray

  Business Response

  Date: 06/21/2024

  Hello BBB Team,

  We hope this message finds you well.
  
  We are writing in response to the recent complaint filed by *************************** regarding the delivery of his order. We take all customer concerns very seriously and have thoroughly investigated the matter to ensure a satisfactory resolution.
  
  Upon reviewing his order, we have determined that the parcel is currently in transit with **** post, with the latest tracking information indicating it was last located in *********, ******** around June 20, 2024. The tracking number for reference is 4202835292612903269821100085466958.
  
  We encourage the customer to use the provided tracking number to monitor the progress of the parcel with **** post, as it is expected to be delivered soon by the courier.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's a scam, product does not work.

  Business Response

  Date: 06/21/2024

  Hello BBB Team,

  We hope this message finds you well. 
  
  We are writing in response to the recent complaint filed by Mr. *************************** concerning the product he received with which he expressed dissatisfaction. We place utmost importance on addressing customer concerns promptly and effectively, and we have conducted a thorough investigation into this matter to ensure a satisfactory resolution.
  
  We recognize that questions may arise regarding the authenticity and reliability of our business, and we wish to address these directly. Trust and integrity are core values and we assure you that we operate as a legitimate and reputable establishment.
  
  To clarify any uncertainties, please check the return and refund policy outlined on our official website:***********************************************************. This document outlines the terms and conditions under which returns and refunds are processed.
  
  In the event that the product did not meet ********************** expectations upon receipt, we sincerely apologize for any inconvenience caused. It is important to note that the customer's order remains within our ****** policy period.
  
  His satisfaction remains our highest priority, and to resolve this matter, we would like to extend ****************** the option of either a replacement or a full refund for his order. Should he opt for a replacement, he is welcome to choose an alternative item from our wide selection, not limited to the original product.
  
  We acknowledge the significance of earning and maintaining our customers' trust, and we are committed to enhancing our procedures to prevent similar occurrences in the future.
  
  Thank you for bringing this issue to our attention. Kindly inform us of your preferred course of action, and we will ensure a prompt resolution to this matter.

• Initial Complaint

  Date:06/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product on the 8th of June 2024. I not yet received it. I attempted on several occasion contact them and the phone was always busy, nor did I get what i ordered MD ****** Lung Cleaning Spray. Now I would just like a refund. I the company appear to be real online that took my money and I had no Idea that the product was coming from *****. I received an email telling me that the product was shipped on the 9th. If I don't get my refund, I do want my money I gave them, I just want this story reported and they need to know, so others don't get ripped off like me. Thank you much.

  Business Response

  Date: 06/21/2024

  Hello BBB Team, 
  
  We hope this message finds you well.
  
  We are writing in response to the recent complaint filed by ************************* regarding the delivery of his order. We take all customer concerns very seriously and have thoroughly investigated the matter to ensure a satisfactory resolution.
  
  Upon reviewing his order, we can confirm that the parcel was delivered on June 21, 2024, by **** post with tracking number.4203170192612903269821100084588606.
  
  We have maintained transparency throughout the manufacturing process of our products, which are produced in ********* under the strict supervision of our American and European specialists. This approach allows us to uphold high-quality standards while meeting the demands of our competitive market. This information was provided to the customer when he reached out to us.
  
  The customer may verify the delivery status of his parcel using the provided **** tracking number.
  
  Thank you for your attention to this matter.