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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 344 total complaints in the last 3 years.
  • 288 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a product on September 2nd and though it took awhile to arrive I was very happy with the product. But then I got charged $29.95 0n September 29th. Upon reading other complaints it was apparently for a membership plan that I did not or unknowingly sign up for. Had to change my card so I wouldn't get charged again.

    Business Response

    Date: 11/10/2025

    Hi *****, 

    Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 11/10/2025

    I had canceled the card upon which the order was charged on. Can they send a check ?

    Customer Answer

    Date: 11/10/2025

     
    Complaint: 24125336

    I am rejecting this response because:

    I had canceled the card upon which the order was charged on. Can they send a check ?

    Sincerely,

    ***** *****

    Business Response

    Date: 11/10/2025

    Dear BBB and Customer, 

    Please note that we are unable to process refunds to any payment method other than the one originally used for the transaction.

    Please check your ****** account, as the refund has been processed there.

    Customer Answer

    Date: 11/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:11/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized subscription

    Business Response

    Date: 11/08/2025

    Hello

    Thanks for reaching out we're happy to clarify!


    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    50% off all store products
    24/7 priority customer support
    Early access to new products

    The membership is $29.95/month. Many customers find the savings easily cover the cost! As requested were writing to confirm that your subscription has been successfully canceled. No further charges will be made at the same time charges were reversed. 

    If you have any questions or need assistance, dont hesitate to contact us. Were here to help!


    Thank you for choosing us. We appreciate your understanding, and wed love to welcome you back in the future.

    Medilisk Team

    Customer Answer

    Date: 11/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:11/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 6, 2025 an amount of $29.95 was charged to my checking account. I have no knowledge of this company and didn't authorize this payment.

    Business Response

    Date: 11/06/2025

    Dear BBB and Customer, 

    Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.

    We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.

    Thank you for giving us a try, and we wish you all the best on your health journey.



    Customer Answer

    Date: 11/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:11/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from the bussiness which turned out a wrong product. since then they are deducting $29.95 USD from my account. and I didnot ordered anything and not even subscription. i want my refund back. The amount was deducted on 29/10/25.

    Business Response

    Date: 11/05/2025

    Hello, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

  • Initial Complaint

    Date:11/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product from this company and unbeknownst to me they put me onto a subscription for around $50 AUD every month. I only just realised this. The subscription has been going for ten months! I have had no receipts, no goods, no correspondence.

    Business Response

    Date: 11/04/2025

    Dear BBB and Customer,

    Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.

    We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.

    Thank you for giving us a try, and we wish you all the best on your health journey.


  • Initial Complaint

    Date:11/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a rewards program that I didn't sign up for. Have tried many times to contact phone always busy. Credit card company also tried. Could not place a fraud charge on them as they had my info. and used without my consent this was Sept 9/2025.

    Business Response

    Date: 11/03/2025

    Hi ****, 

    We understand that you do not wish to keep the membership anymore and asks for refund, we tried initiating in our end however an error occurred due to an open dispute case. 

    Please note: As you've already opened a dispute via your bank or ******, the matter is now in their hands, and we must wait for their review to be completed before any further action can be taken on our end.

    However, if you're able to close the dispute, we would be happy to address the issue directly and promptly potentially saving you time and hassle.

    Hope to hear from your soon. 

  • Initial Complaint

    Date:11/01/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Both Medi Health Rewards and Medilisk are debiting re-occurring fees from my checking account through a virtual on-line credit card. One is $29.95 monthly the other fee is varying in amount. I am not ordering anything from them and I did not authorize or consent to any membership or re-occurring fees from my account.

    Business Response

    Date: 11/02/2025

    Hello,

    Thank you for bringing this to our attention. Upon review, we found that the Medilisk Health Rewards Membership was added to your order. Please rest assured that we have fully cancelled the membership and refunded all related charges to your original payment method.

    The refund should appear in your account within 35 business days, depending on your banks processing time. No further recurring charges will occur from either Medilisk or Medi Health Rewards moving forward.

    We sincerely apologize for any inconvenience caused and appreciate your patience as we resolve this matter.

    Sincerely,
    Medilisk Team

  • Initial Complaint

    Date:11/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from this company once, and they billed me ***** monthly for 10 months without my permission. I tried to get the charges refunded by my ************* credit card company but they declined my request after a 10 day investigation without an explanation.

    Business Response

    Date: 11/02/2025

    Hello,

    Thank you for reaching out and sharing your concern. Upon review, we found that the Medilisk Health Rewards Membership was automatically added to your order during checkout. This program includes benefits such as:

    50% discounts on all store products
    24/7 priority customer support
    Early access to new product launches

    That said, we completely understand that this may not have been your intention. Please rest assured that **** fully cancelled your membership and processed a refund for all charges associated with it.
    The refunded amount should be credited back to your original payment method within 35 business days, depending on your banks processing time. You will not be billed again in the future.

    We sincerely apologize for any inconvenience this caused and appreciate you giving us the opportunity to resolve this matter.

    Sincerely,
    Medilisk Team

    Customer Answer

    Date: 11/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **********

  • Initial Complaint

    Date:10/31/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bonjour j'ai achet des produits dans cette entreprise et ils m'ont fait souscrire un abonnement mon insu maintenant je suis prlev depuis quatre mois dj une somme de *****CAD tous les mois. j'ai bien essay d'crire entreprise pour rsilier l'abonnement mais ils ne m'ont jamais rpondu, j'exige un remboursement de toutes les sommes qui m'ont t prleve sans autorisation ainsi que la rsiliation de cet abonnement auquel je n'ai mme *** souscrit. Cette socit est une pure escroquerie.Merci.

    Business Response

    Date: 11/01/2025

    Bonjour,

    Comme indiqu dans notre courriel, vous avez accept le remboursement de 50 % sur tous les frais d'abonnement. Veuillez noter que nous l'avons dj trait et que le remboursement peut prendre de 5 7 jours avant d'apparatre sur votre compte.

    N'hsitez pas nous contacter si vous avez besoin d'aide.

    Medilisk

    Customer Answer

    Date: 11/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****** Ateba

  • Initial Complaint

    Date:10/30/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed $29.95 for an order i never ordered from my bank account on 10-30-2025.

    Business Response

    Date: 10/31/2025

    Hi ******, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

     

    - Medilisk

medilisk.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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