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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 268 total complaints in the last 3 years.
  • 250 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $42.91 for some nasal spray health remedy for my lungs. I'm 70,and have mucous sometimes dont smoke. I ordered product on July 24,and had to pay $ 9 something for shipping and handling! It's after 4pm here and it still hasn't arrived so 1 week already! Nothing takes that long in this day and age. After several emails I've become suspicious this was a scam. Now they say no refund unless I send them back the product which never came! I feel like suing them. I must pay to ship fathom item back. The company Medilisk shows Miami but its a Chinese fraud I believe. I notified my bank Bmo ****** but hope you can help me get a refund as I'm on a senior fixed income. Thank you,I don't have a printer or pdf but will answer any questions all I have are email s.

    Business Response

    Date: 07/31/2025

    Hello,

    Thank you for your message, and were truly sorry to hear about your experience.

    We completely understand your frustration, especially given the delays and confusion. While our standard refund policy typically requires the return of the product, please do not worryyour concerns are heard, and we stand by our word.

    Weve gone ahead and issued a full refund for your order as a gesture of goodwill.

    You should see the amount reflected in your account within 3-5 business days, depending on your banks processing times.

    If you have any other questions or need further assistance, we're here to help.

    Medilisk

    Customer Answer

    Date: 07/31/2025

    They said they will refund my money b ey ! Thank you very much. 

    Customer Answer

    Date: 07/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:07/29/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this fraudulent company on July 2, 2025. Order number MD527623. Order never shipped and Ive tried to have them refund me my money and have not received a response. They have a phone number that they never pick up.

    Business Response

    Date: 07/30/2025

    Hello,

    Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced.

    Weve reviewed your order MD527623, and we can confirm that a full refund has been processed for the entire amount. The order was not shipped, and we understand your frustration with the delay and lack of communication.
    You should see the refunded amount credited back to your original payment method within 35 business days, depending on your banks processing time.

    If theres anything else we can do to assist you further, please dont hesitate to let us know, were here to help.

     

    Medilisk Team

    Customer Answer

    Date: 08/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I can confirm I have received my refund. Thank you for your assistance with this matter.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:07/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The last charge of ***** posted on my credit card on 7-13-25, I did not agree to keep being charged on a recurring basis, or to keep receiving products, I have more than I ever wanted and cannot use! The company just keeps charging me, and I did not want or agree to this! Please stop!

    Business Response

    Date: 07/28/2025

    Dear BBB and Customer, 

    Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.


    We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** E ***** **

  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never ordered a product from Medilisk. The first I ever heard of this company is when I received my credit card and found two charges of $13.95 from Medilisk for some discount program. The only documentation from Medilisk is that they have my credit card information on file. They could not have obtained this legally as I have not bought any product from them. I am seeking a refund of these charges. I contacted the company to get out of the discount program and they said they would cancel my membership.

    Business Response

    Date: 07/24/2025

    Dear BBB and Customer, 

    Thank you for contacting us. We're sorry to hear that the Prime Discounts Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.

    We truly value your feedback and hope youll consider **** again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.



    Customer Answer

    Date: 07/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recurring charges from Medilisk without my consent.I placed a one-time order for a cream totaling $42.91 (June 28th, 2025), but I am now being charged $29.95 monthly for a Medilisk Health Rewards subscription I never signed up for or was informed about. This is unauthorized and borderline fraudulent. I called three of their listed phone numbers and none are in service. I want a full refund of the $29.95 charges, all future payments stopped immediately, and a receipt or written confirmation that I will not be charged any recurring payments going forward.

    Business Response

    Date: 07/20/2025

    Hello,

    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:


    50% off all store products
    24/7 priority customer support
    Early access to new products

    The membership is $29.95/month (or $13.95/month). Many customers find the savings easily cover the cost!
    If the membership isnt for you right now, we can help with:
    Pausing or canceling it
    Customizing your benefits


    We also send membership details via email after sign-up. If you didnt mean to enroll, it may have been selected during your purchase.

    Wed be happy to process a refund for the most recent charge as a courtesy and cancel membership. 

    Thank you for your understanding, and feel free to reach out if you have any questions!

    Medilisk Team




    Customer Answer

    Date: 07/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It looks like the payment of $29.95 is in the process to be refunded to my account. I see the attached image of the refund confirmation in their message. And after reading their message, I like to clarify that the membership is to be cancelled completely and no future charges should be made to my account. Thank you very much for your help, appreciate it! 

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:07/16/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two products from Medilisk on June 9, 2025, for a total cost of $138.04. I have not received them, their "customer service" *** just responds to my emails about this with "we apologize for the delay", the tracking information never gets updated and even though this company is allegedly located in *******, this is an international shipment according to what little tracking info I do have. I have since read countless complaints about this company including that their products are ineffective and they often indicate that there are "recurring charges" that are not disclosed by the vendor or requested by the buyer. I would like to pursue a refund of the cost of these products that haven't been received and warn other consumers to steer clear of this fraudulent company.

    Business Response

    Date: 07/17/2025

    Hello BBB Team,

    We have received the customers complaint and would like to inform you that the Health Rewards membership was successfully refunded. We are writing to confirm that the subscription has been cancelled and refunded in full. No further charges will be applied to the customer's account.

    Please find the attached proof of refund for your reference.

    Should you require any additional information, please do not hesitate to contact us.

     

    Sincerely,

    Medilisk Team

    Customer Answer

    Date: 07/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from that company and paid for it with my credit card in December of 2024. They have been charging me $29.95 each month since then; January, February, March, ****** **** June and I am afraid they will charge me in July. I do not know why they are charging me. I can not get an answer on the phone. I think they should reimburse me $179.70.

    Business Response

    Date: 07/15/2025

    Hello,

    Thank you for reaching out, and we sincerely apologize for the frustration you've experienced.

    Please be assured that the Medilisk Health Rewards Membership has now been canceled, and a full refund has been processed. You will no longer be charged moving forward.

    Were truly sorry for the delay in communication and any inconvenience this may have caused. If you have any further questions or need additional assistance, please dont hesitate to let us know were here to help.

    Medilisk Team

    Customer Answer

    Date: 07/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original Purchase $161.86. I opened 1 bottle @ $17 and wish to return for credit 5 bottles @ $17.00 totaling $85.00. Plus 1 opened bottle @ $***** and wish to return for credit 2 bottles @ ***** totaling $30.64. Total requested product credit is $115.64. In addition Medillisk Health Rewards has charged me $13.95 for 3 months listed as a reward, totaling $41.95. The total amount I want credit back to my credit card is $$157.59. The original reward was listed as Free on the initial order. The company failed to mention that they would be charging my card $13.95 monthly for receipt of nothing.. This is FRAUD and I can not reach this company by phone or email so far. The product does not have any effect on my husband's hearing as presented in their adds so I feel I should be able to return the unopened product for a full refund of the purchase price.

    Business Response

    Date: 07/15/2025

    Hello,

    Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or misunderstanding caused.
    After reviewing the account, we would like to confirm that we have taken the following actions:

    A refund has been processed for the unused product portion totaling $115.64, based on the return request for unopened items.
    The Medilisk Health Rewards Membership has been fully canceled, and all related charges (3 months at $13.95) have been refunded, totaling $41.95.

    This brings the total refunded amount to $157.59, which matches the amount noted in the BBB dispute.
    Please find the proof of refund attached. The refunded amount should reflect on the original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and understand the importance of transparency and trust. If theres anything else we can do to assist, please dont hesitate to contact us.

    Sincerely,
    Medilisk ************* Team

    Customer Answer

    Date: 07/18/2025

    Better Business Bureau"

    I have reviewed the response made by the business in reference to complaint ID *********** find that this resolution is satisfactory to me.  

    Sincerely,

    ****** ******

    I need to confirm the address to use to return the unopened product.  Is it ******************** ********************************************?

    Business Response

    Date: 07/18/2025

    Dear BBB and Customer,

    Thank you for reaching out. Wed like to inform you that there is no need to return the items in this case.

    You may keep or safely dispose of the product at your convenience. 

    We appreciate your understanding and are here if you have any other questions or concerns.

    Customer Answer

    Date: 07/19/2025

    I have tried to click on the link to write a review but nothing happens. I am very happy with the response from Medillisk Health Rewards. due to BBB's help.   I have received the full refund on my credit card as of July 18, 2025 for the unused product and all of the $13.95 charges billed as Medilisk Health Rewards.  I have the unopened product packaged up and will take it to the *********** to return it on Monday, July 21st.  I appreciate BBB's assistance with this problem.  I was getting nowhere with Medilisk.  I could not find a phone number to call them and the they were not responsive to my emails.  I would gladly write a review if I could reach the address in your email.  THANK YOU BBB.

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from Medilisk. All of a sudden I am billed for $29.00 PLUS $13.95 a month for some membership I NEVER SIGNED UP FOR!!! The company has sent only membership info after I contacted them.

    Business Response

    Date: 07/15/2025

    Hello,

    Thank you for reaching out, and we sincerely apologize for the frustration you've experienced.

    Please be assured that the Medilisk Health Rewards Membership has now been canceled, and a full refund has been processed. You will no longer be charged moving forward.

    Were truly sorry for the delay in communication and any inconvenience this may have caused. If you have any further questions or need additional assistance, please dont hesitate to let us know were here to help.

    Medilisk Team

    Customer Answer

    Date: 07/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as it is a full refund of $29.00 and 3 charges of 13.95.

    Sincerely,

    ** ******

  • Initial Complaint

    Date:07/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $29.95 monthly charge for a subscription I didn't sign up for. Can't get a hold of customer service.

    Business Response

    Date: 07/15/2025

    Hello,

    Thank you for reaching out, and we sincerely apologize for the frustration you've experienced.


    Please be assured that the Medilisk Health Rewards Membership has now been canceled, and a full refund has been processed. You will no longer be charged moving forward.


    Were truly sorry for the delay in communication and any inconvenience this may have caused. If you have any further questions or need additional assistance, please dont hesitate to let us know were here to help.

     

    Medilisk Team

    Customer Answer

    Date: 07/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

medilisk.com is NOT a BBB Accredited Business.

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