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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 220 total complaints in the last 3 years.
  • 196 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a product in June, which was $42.91. I did not sign up for Health Rewards, but then they started charging me $29.95 a month, for this program which may have been associated with the product, but I was not aware of that. I was charged on July 21, ****** 6, and September 11th. My credit card company is disputing the July and ****** charges, but the Sept. 11th is still pending. I would like all the money refunded.

    Business Response

    Date: 09/14/2025

    Hello BBB,

     

    Thanks for reaching out we're happy to clarify!


    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    ?50% off all store products

    ?24/7 priority customer support

    ?Early access to new products

    The membership is $29.95/month. Many customers find the savings easily cover the cost!

    ?Pausing or canceling it

    Customizing your benefits.

     

    Rest assured, as we have already cancelled the membership and refunded all the charges. Please allow us 3-7 business days for the amount to be reflected in your account. 

    ******************** Team

    Customer Answer

    Date: 09/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* **********

  • Initial Complaint

    Date:09/11/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a recurring transaction for ***** a month for a service I didn't sign up for and receive no monetary benefit from. I have attempted to contact them without any response. I have attached a screenshot shot of the transaction. Please help me get my money back and discontinue this transaction. Thankyou.****** *******

    Business Response

    Date: 09/11/2025

    Hi ******, 

    Were sorry to hear that our Membership didnt meet your needs. Were writing to confirm that your subscription has been successfully canceled.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time. 

    If you have any questions or need assistance, dont hesitate to contact us. Were here to help!Thank you for choosing us. We appreciate your understanding, and wed love to welcome you back in the future.

    Nexa

    Customer Answer

    Date: 09/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:08/31/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: August 16, 2025 Order Number: #MD539366 Yanwen Tracking Number: UK390053016YP MediLisk **************** ****************************** Several emails were sent to compnay with no valid resolution. Payment was accepted and no product was deliverd. According to response, product was delivered to New ************* when the address ****** provided is in ************* where I happen to live. Lastly, according to response, company claims that package "bounced between" postal facilities, ultimately endedin up not being deleiverd. I would loike a full refund of my stolen paymnet of / total = $42.91 USD

    Business Response

    Date: 09/01/2025

    Hi ****, 

    Thank you for reaching out to us. We apologize that you have not received your order yet and for this inconvenience you've experienced.  Unfortunately, we received an update that your parcel was returned to sender.  


    To resolve this issue, we would like to resend a replacement for your order. Could you please double-check the address below to ensure accuracy?


    **** *****, **********************************************************************, **********


    If everything appears correct, we will proceed to send out the replacement promptly or let us know of your preference of resolution. 

     

    Customer Answer

    Date: 09/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The address however is missing my unit number, UNIT #***

    All othere address information is correct.


    Sincerely,

    **** *****

  • Initial Complaint

    Date:08/30/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product it was a one time deal. I received the product and payed for it then a month later I was charged *****.I hadnt ordered anything else. It said it was auto pay which I didnt sign up for and I dont want any auto pays or memberships. I would like it cancelled. It doesnt make me want to order again from a company that is charging me for things I didnt authorize!!

    Business Response

    Date: 08/31/2025

    Hello BBB Team,

    Thank you for reaching out. It looks like the Medilisk Health Rewards Membership was added during your checkout. This program includes benefits such as:


    50% off all store products
    24/7 priority customer support
    Early access to new products


    The membership is $29.95/month, and while many customers enjoy the savings, we completely understand if it isnt the right fit for you.


    Weve already cancelled your membership and issued a full refund for the charge. You will not see any future billing related to this membership.


    We appreciate your feedback and hope to serve you better in the future.


    Sincerely,
    Medilisk Team

    Customer Answer

    Date: 09/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:08/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of charges are April 1st, May 2nd, June 2nd, and July 2nd. each charge is $29.95. $119.80 is the total charges so far. They kept charging me for a health rewards subscription. I purchased one item and have been charged monthly for a subscription. They said it was attached to the cart when purchasing the item. I saw nothing about a subscription to rewards or a charge when I purchase a product. I have emailed them requesting refunds but they state they can only refund one month. This is a scam on their part. They said they emailed me about the subscription but I never received anything about it. I finally got them to cancel the subscription. I contacted pay pal but not much they can do. the company sent me an email trying to lower the price of the subscription. I keep telling them to cancel it and I want a full refund for the charges. ******* has cancelled on their end to stop the reoccurring charges. I haven't purchased any items except the one. I don't have a tracking number. All they keep sending me is their policy without any resolution. please help. thank you, I have sent multiple emails to them.

    Business Response

    Date: 08/31/2025

    Hello BBB Team,

    Thank you for reaching out and sharing the details of your experience. We sincerely apologize for the inconvenience and frustration caused.


    Please be assured that we have cancelled your Health Rewards membership to ensure no further recurring charges will take place. In addition, we have issued a full refund of all charges related to the membership back to your account.
    You should see the refund reflected in your payment method within 57 business days, depending on your bank or payment provider.

    We appreciate your patience and understanding, and we apologize again for the confusion this caused.

    Sincerely,
    Medilisk Team

    Customer Answer

    Date: 09/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ***** (******) Recently Married

  • Initial Complaint

    Date:08/29/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized Health rewards membership. Unable to contact the company.

    Customer Answer

    Date: 08/29/2025

    THANKS, ISSUE RESOLVED

  • Initial Complaint

    Date:08/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a 1 time order with them and discovered they were charging me monthly for a membership that I did not sign up for. Now they will now refund the fees.

    Business Response

    Date: 08/29/2025

    Hi ******, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 09/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:08/26/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product which I am happy with but received an extra charge on bank account for *********/25/25 and just want that refunded back to my bank account. Never authorized them to charge my account again

    Business Response

    Date: 08/26/2025

    Hello,

    Thanks for reaching out we're happy to clarify!

    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:


    50% off all store products
    24/7 priority customer support
    Early access to new products


    The membership is $29.95/month. Many customers find the savings easily cover the cost!
    If the membership isnt for you right now, we can help with:


    But do not worry as we have cancelled and refunded the membership fee as requested. 

    Medilisk Team

     

    Customer Answer

    Date: 08/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:08/22/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on August 1, 2025. I was very careful with placing the order and there were no questions regarding reoccurring subscription charges. I received my item 8 days later. Today 8/22/25 they charged my credit card for an unauthorized amount of $29.95. I visited the website and found the contact phone number to try and resolve the issue. The phone number goes to a message box. I've now e-mailed them to resolve the issue. I'm very annoyed that companies can continue to pull moves like this. I'd like a refund and highly recommend they refrain from these types of fraudulent charges.

    Business Response

    Date: 08/23/2025

    Hello,

     


    Thanks for reaching out we're happy to clarify!
    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    50% off all store products
    24/7 priority customer support
    Early access to new products


    The membership is $29.95/month (or $13.95/month). Many customers find the savings easily cover the cost!
    If the membership isnt for you right now, we can help with:
    Pausing or canceling it
    Customizing your benefits


    We also send membership details via email after sign-up. If you didnt mean to enroll, it may have been selected during your purchase.
    For more info, you can also review our Terms of Service Section 9.

    But we have cancelled and refunded the fees as requested. 


    Medilisk Team

    Customer Answer

    Date: 08/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They are incorrect when saying that I selected the membership. They're adding it into the order and it's poor practice on their part. Clearly they're hoping that no one pays attention or will go out of their way to call them out on it. I no longer see the charge on my credit card. Thank you for helping with getting my refund. I did try calling them twice and their phone goes straight to voice mail. My guess is that they receive a lot of calls to complain about them adding memberships to every order. I'll be sure to check all my future purchases with merchants that are BBB accredited. 

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:08/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    a monthly charge of $29.95 suince January WITHOUT my permission.

    Business Response

    Date: 08/21/2025

    Hi *******, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey

medilisk.com is NOT a BBB Accredited Business.

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