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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 220 total complaints in the last 3 years.
  • 196 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Medilisk charged me three times for some Reward program I never signed up for, at ***** per month. They refunded two, but not a third. They are committing fraud under the guise I signed up for something on checkout, when I never checked out for anything during the months in question, being May, June and July. I have read a summary of the complaints and my situation fits those.They are a company committing fraud and should have criminal charges filed against them.

    Business Response

    Date: 08/20/2025

    Hello BBB Team,

    Thank you for contacting us, and we sincerely apologize for the inconvenience.


    After reviewing your account, we can confirm that the Medilisk Health Rewards Membership has now been fully canceled, and both $29.95 charges have been refunded in full. You should see the refunded amount reflected on your original payment method within 35 business days, depending on your bank's processing time.


    We truly appreciate your patience and understanding. If you have any further questions or need additional support, please dont hesitate to reach out were here to help.

     

    Medilisk Team

  • Initial Complaint

    Date:08/12/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered tinnitus spray on 4/29/2025. This company has been taking ***** a month since this time from my checking account. I have emailed several times to cancel any subscription that i may have inadvertently signed up for, however, they will not respond to my emails.

    Business Response

    Date: 08/13/2025

    Hello,

    Thank you for bringing this to our attention, and were truly sorry for any confusion or frustration this situation has caused.
    We want to assure you that the Medilisk Health Rewards Membership has been fully cancelled, and all associated charges have been refunded to your account. You will not be billed again moving forward.


    We deeply regret any inconvenience, especially as we strive to ensure transparency in every transaction. Your feedback is invaluable, and were taking it seriously to prevent situations like this in the future.


    If there's anything else we can do for you, please dont hesitate to let us know.

    Medilisk Team

    Business Response

    Date: 08/13/2025

    Hello,

    Thank you for bringing this to our attention, and were truly sorry for any confusion or frustration this situation has caused.
    We want to assure you that the Medilisk Health Rewards Membership has been fully cancelled, and all associated charges have been refunded to your account. You will not be billed again moving forward.


    We deeply regret any inconvenience, especially as we strive to ensure transparency in every transaction. Your feedback is invaluable, and were taking it seriously to prevent situations like this in the future.


    If there's anything else we can do for you, please dont hesitate to let us know.

    Medilisk Team

    Customer Answer

    Date: 08/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:08/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Medilisk has repeatedly charged me for a monthly membership subscription to which I never agreed and have submitted a request via email to cancel. My initial one-time purchase occurred on 4/13/2025 for a hearing spray product and was charged approximately $42.00. At that time, I did not agree to any recurring membership subscription. I only purchased as single, one-off product. Medilisk processed the first recurring monthly subscription charge on 5/2/20205 for $13.95, then followed by charges on 6/1/2025 and 6/28/2025. I emailed Medilisk on 7/7/2025 at ******************************* instructing them that I did not agree to a membership and to immediately cancel any future subscription and charges. I received no reply; instead, Medilisk again fraudulently charged my credit card for the fourth time on 8/1/2025. All calls to the number listed as the customer service line of ************** are routed to a voicemail, messages are not returned. The alternate phone umber listed on each receipts of ************ cannot be reached at all, it is not a valid phone number.I submitted a cancelation of membership via the Medilisk Health Rewards website on 8/9/2025 but have no confidence that this request will be honored and I will continue to be charged for a membership for which I never requested nor agreed.Original 4/13/2025 order #: MD502530 Fraudulent Charge on 5/2/2025 receipt #: ********* / Order # ***B58F36F Fraudulent Charge on 6/1/2025 receipt #: ********* / Order # AE493E5473 Fraudulent Charge on 6/28/2025 receipt #: ********* / Order # ACAA44A74E Fraudulent Charge on 8/1/2025 receipt #: ********* Order # AC3CDA98EC

    Business Response

    Date: 08/10/2025

    Hello BBB and Customer, 

    Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Upon checking you've already opened a dispute via your bank or ******* the matter is now in their hands, and we must wait for their review to be completed before any further action can be taken on our end.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    Well be refunding 1 membership and the 3 disputes.

    If you need anything else or have other inquiries, please feel free to get in touch. Were happy to help.

     

     

    Customer Answer

    Date: 08/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:08/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product approximately 4/20/2025. The bill indicated the price of the product , shipping and medilisk health rewards both free. I charged the bill. Starting the next month a charge of $13.95 appeared on my charge card. I emailed the company asking them to cancel the fee since I didnt want the rewards membership. Needless to say that charge has shown up on my charge card June , July and August. I emailed them each time that I wanted to cancel the membership. I never heard back from the company. I feel like I am being taken advantage of and I am being ignored. I hope you can deal with them they ignore me.****** ********

    Business Response

    Date: 08/08/2025

    Dear BBB and Customer, 

    Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.

    We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.



    Customer Answer

    Date: 08/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

    Customer Answer

    Date: 08/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:08/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid 34 dollars for Lung cleaning spray on 1/16/25 did receive this, but every month after that have been billed ***** dollars have called and sent emails about it but no response this needs to stop and refund sent.

    Business Response

    Date: 08/05/2025

    Dear BBB and Customer,

    Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.

    We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.

  • Initial Complaint

    Date:08/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recurring charges from Medilisk without my consent. I am being charged $29.95 monthly for a Medilisk Health Rewards subscription I never signed up for or was informed about.I tried to cancel it before, with no luck; it is charging ****** without my ************* far as I know, this is a false invoice. They have gypped me. ****************** 7:12PM (1 hour ago)to me Hello, ***** ******** ****** Thanks for using ******, ***** ******** Here are the details for your purchase. We may be in touch as the merchant completes your order.Your purchase details Payment from ***** ******** Payment to Prime Commerce Transaction ID **************************** date August 4, 2025 Total purchase amount$29.95 USD Shipping address ***** ******** ***************************************************** Medilisk Health Rewards$29.95 USD Item no: 1 | $29.95 USD Subtotal$29.95 USD Total discount$0.00 USD Sales tax$0.00 USD Shipping and Handling$0.00 USD Total amount$29.95 USD Your payment summary Total amount to seller$29.95 USD Total amount you'll pay$29.95 USD You paid with **** x-4967 This transaction will appear on your statement as ****** *PRIMECOMMER MEDI HEALTH REWARDS.Payment to seller$29.95 USD Amount you'll pay$29.95 USD ******

    Business Response

    Date: 08/04/2025

     

    Hi *****,

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

     

    Medilisk

  • Initial Complaint

    Date:08/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive had a continuous bill every month this year of which I havent ordered nor any product received. Please stop the billing and refund the amount.

    Business Response

    Date: 08/03/2025

    Dear BBB and Customer, 

    Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.

    We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.



    Customer Answer

    Date: 08/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ********

  • Initial Complaint

    Date:08/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hemorrhoid cream on 5/26. They set me up for a monthly subscription for $29.95 a month. My credit card was charged $29.95 on 6/21 and 7/22. I have not used this subscription and do not recall signing up for it. I have left them 3 voicemails and have sent 5 emails requesting that this be corrected. I have not had any response

    Business Response

    Date: 08/03/2025

    Hello BBB Team,

    Thank you for contacting us, and we sincerely apologize for the inconvenience and lack of response youve experienced.


    After reviewing your account, we can confirm that the Medilisk Health Rewards Membership has now been fully canceled, and both $29.95 charges have been refunded in full. You should see the refunded amount reflected on your original payment method within 35 business days, depending on your bank's processing time.


    We truly appreciate your patience and understanding. If you have any further questions or need additional support, please dont hesitate to reach out were here to help.


    Warm regards,
    Medilisk Team

    Customer Answer

    Date: 08/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:08/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a recurring charge for $13.95 from Medilisk in *****, ******* on my charge card. I am not aware of ever dealing with this company and certainly do not want a monthly charge from them. I don't even know what they are selling. All attempts to reach this company have been unsuccessful. I am currently having my charge card dispute the charges from July 9, 2025 and I believe the two prior months. It should not be this difficult to reach any company.

    Business Response

    Date: 08/03/2025

    Hello BBB Team,

    Thank you for reaching out, and we sincerely apologize for the confusion and inconvenience caused.

    Please be assured that we have canceled the Medilisk Health Rewards Membership associated with your account, and all charges including those from July 9, 2025, and the two prior months have been fully refunded.

    You should see the refunds reflected in your account within 35 business days, depending on your bank's processing time.

    We understand your concern and appreciate your patience. If you have any further questions, please dont hesitate to contact us.

    Best regards,
    Medilisk Teams

  • Initial Complaint

    Date:08/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a senior citizen . I did not agree nor was aware that ***** was being removed from my ****** account monthly. I requested a refund and they dance around, not admitting that they did take money that I wasn't aware of. It is a scam preying on seniors and predatory.

    Business Response

    Date: 08/03/2025

    Hello BBB Team,

    Thank you for bringing this to our attention, and were truly sorry for any confusion or frustration this situation has caused.

    We want to assure you that the Medilisk Health Rewards Membership has been fully canceled, and all associated charges have been refunded to your ****** account. You will not be billed again moving forward.

    We deeply regret any inconvenience, especially as we strive to ensure transparency in every transaction. Your feedback is invaluable, and were taking it seriously to prevent situations like this in the future.

    If there's anything else we can do for you, please dont hesitate to let us know.

    Sincerely,

    Medilisk Team

medilisk.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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