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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 344 total complaints in the last 3 years.
  • 288 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of August I purchased Medilisk ear wax remover x 3. I received the goods in September and since then I have been billed thru my ****** account for two amounts of $29.90 for a subscription I never knowingly signed up for. I see on your website that many other people have also been caught by this scam. I have written to them with no luck in their responses just more talk about signing up for their *************** I am in the ** it is more difficult for me to deal with this. I am angry because I am over 80 years old and on a fixed pension so this amount going out each month is difficult for **** hope you can help. ***** *****

    Customer Answer

    Date: 10/29/2025

    I have just heard from ****** that my money has been refunded by Medilisk.   Thank you for helping me in this matter.

    ***** *****

    Business Response

    Date: 10/29/2025

    Hi, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

  • Initial Complaint

    Date:10/25/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Membership was added to my order without my consent. I want the membership cancelled immediately with no further charges.

    Business Response

    Date: 10/26/2025

    Hello,

    Attached is the proof of refund - please check. 

    Customer Answer

    Date: 11/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ************

  • Initial Complaint

    Date:10/25/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just noticed a charge on my credit card for *****, posted 10/22/25 from Medilisk. I emailed the company and they wrote that it was a recurring membership charge. I never signed up for a membership and I never received any kind of notice that I even had a membership with this company. I simply purchased some hemorrhoid cream from them a month ago. Since they secretly signed me up for a membership without my authorization, I would call this theft.

    Business Response

    Date: 10/25/2025

    Hello

    Thanks for reaching out we're happy to clarify!


    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    50% off all store products
    24/7 priority customer support
    Early access to new products


    The membership is $29.95/month. Many customers find the savings easily cover the cost!

    Were writing to confirm that your subscription has been successfully canceled and all funds charged with membership was refunded. No further charges will be made.


    Customer Answer

    Date: 10/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:10/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought their Lung Cleansing Spray last December. They have been fraudulenly charging me for a newsletter subscription that I never signed up for monthly ever since. They did not reply to my emails sent to cancel this and reverse the charges sent last Januray. I contested the charges with ******, but ****** has enabled this fraud and been a co-conspiritor by allowing failing to dissalow charges by this vendor in spite of several requests: ***** times 10 months now. And by the way, the original herbal product was totally ineffective.

    Business Response

    Date: 10/20/2025

    Hello, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Medilisk

  • Initial Complaint

    Date:10/19/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged for something I did not authorize

    Business Response

    Date: 10/20/2025

    Hi ****, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund ($29) as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 10/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:10/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a medilisk spray on June ******* worth ******* in Philippine PesoI wonder why there is a deduction of my gotyme account with account ************** which is a medi health rewards where in fact I am not availing itmy account has the following deductionsJuly ******* - ?********, August ******* - ?********, September 10, 2025 - ?******** and October 10, 2025 - ?********.I just want to request to stop the deductionsI am requesting also a refund of the said deductionshope for your immediate actions of this matterthanks..

    Business Response

    Date: 10/19/2025

    Hello,

    Thank you for reaching out. It looks like the Medilisk Health Rewards Membership was added during your checkout. This program includes benefits such as:


    50% off all store products
    24/7 priority customer support
    Early access to new products


    The membership is $29.95/month, and while many customers enjoy the savings, we completely understand if it isnt the right fit for you.


    Weve already cancelled your membership and issued a full refund for the charge. You will not see any future billing related to this membership.


    We appreciate your feedback and hope to serve you better in the future.

     

    Sincerely,
    Medilisk Team

  • Initial Complaint

    Date:10/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Medilisk Ear Spray only 1 time in February, 2025. I was billed on my ***** ****** card the first time on February 13, 2025 in the amount of $32.96 for the ear spray including tax. I did not order any further product or sign up for any recurring charges, however I have been billed on my ***** ****** card on the following dates 3/3/25, 3/31/25, 5/1/25, 5/31/25. 7/1/25, 8/1/25, 8/31/25 and 10/1/25 in the amount of $29.95 each month for a total of $239.60. I have copies of each of my ****** card statements showing the charges each month. I am concerned about sharing my bank statements any further but will provide if necessary to receive the refund. My bank ****** card is aware, has issued me a new card number and will follow-up further if I do not receive the requested refund.

    Business Response

    Date: 10/17/2025

    Hello, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

  • Initial Complaint

    Date:10/15/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have billed me 2 times on 9/18/25, and 10/13/25 for some health plan which I never signed up for.I did order a product and receive it, but was not aware that I signed up for a membership, especially at a $29.95 monthly fee.

    Business Response

    Date: 10/15/2025

    Hello BBB and Customer, 

    Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.

    We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.

    Thank you for giving us a try, and we wish you all the best on your health journey.



  • Initial Complaint

    Date:10/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since March, 2025 I have been charged $29.95 monthly through ******, total amount $209.65. I purchased a product but did not know that you automatically started a membership with my information, which I did not authorize.I am requesting you issue a credit to my ****** account in the amount of $209.65 as soon as possible.Thank you in advance for assistance in this matter.

    Business Response

    Date: 10/13/2025

    Hello,

    I have attached the proof of refund. Please check.

  • Initial Complaint

    Date:10/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received the product I originally ordered over 6 months ago and this company has continued to bill me monthly for a product I never received and still dont receive. They have been charging me $29.95 monthly since March of 2025. I have made multiple attempts to cancel but nothing has worked. Ive sent multiple emails and to date, have not received a response. I further closed the credit card used, told the company the charges were not authorized, received a new card and this company again managed to charge my new card. How I do not know. *** cancelled my credit card again and started a fraud investigation. This company lies about their customer service hours, makes it very difficult to communicate with customer service and I believe preys on the elderly. They say they are available 24/7, that is not true. You leave a voicemail mail message, they never return the call. I wonder how many other people they are doing this to. It is very frustrating and as an older woman, it is even harder to deal with. The credit card company says they cannot guarantee the stop payment to this company. So I will keep getting charged for something I dont receive, dont have an account with and want it to stop.

    Business Response

    Date: 10/12/2025

    Hello,

    Thank you for reaching out. It looks like the Medilisk Health Rewards Membership was added during your checkout. This program includes benefits such as:


    50% off all store products
    24/7 priority customer support
    Early access to new products


    The membership is $29.95/month, and while many customers enjoy the savings, we completely understand if it isnt the right fit for you.


    Weve already cancelled your order, including the membership and issued a full refund for the charges. You will not see any future billing related to this membership.


    We appreciate your feedback and hope to serve you better in the future.

    Sincerely,
    Medilisk Team

    Customer Answer

    Date: 10/13/2025

    The company has offered to refund a portion of the costs. They still need to refund the monthly charges. 

medilisk.com is NOT a BBB Accredited Business.

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