Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from Medilisk. All of a sudden I am billed for $29.00 PLUS $13.95 a month for some membership I NEVER SIGNED UP FOR!!! The company has sent only membership info after I contacted them.

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for reaching out, and we sincerely apologize for the frustration you've experienced.
  
  Please be assured that the Medilisk Health Rewards Membership has now been canceled, and a full refund has been processed. You will no longer be charged moving forward.
  
  Were truly sorry for the delay in communication and any inconvenience this may have caused. If you have any further questions or need additional assistance, please dont hesitate to let us know were here to help.
  
  Medilisk Team

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as it is a full refund of $29.00 and 3 charges of 13.95.
  
  Sincerely,
  
  ** ******

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is from May 2025 through July 2025, the amount up each month. It was $29.99. That was not authorized nar, to my knowledge of any consent. To charge my credit card. I have tried to reach these people. Buy phone and it was unsuccessful. I would like this matter to be closed and my money returned to me and no longer do business with them. Nor should they charge my credit card more.

  Business Response

  Date: 07/14/2025

  Dear BBB and Customer,

  Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  As requested, weve processed the cancellation of your subscription and confirmed your refund.

  The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.
  We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.
  
  

   

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $29.95 monthly charge for a subscription I didn't sign up for. Can't get a hold of customer service.

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for reaching out, and we sincerely apologize for the frustration you've experienced.

  
  Please be assured that the Medilisk Health Rewards Membership has now been canceled, and a full refund has been processed. You will no longer be charged moving forward.

  
  Were truly sorry for the delay in communication and any inconvenience this may have caused. If you have any further questions or need additional assistance, please dont hesitate to let us know were here to help.

   

  Medilisk Team

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 22, 2025 I placed an order for ear spray from Medilisk Health. I received the order.. Since then I have been billed on my credit card for each month starting 3-11-25 until 7-10-25. I would like to be reembursed for these charged amounts as I did not authorize these charges nor have I recieved any product ir service after the first purchase on February 22.

  Business Response

  Date: 07/11/2025

  Dear BBB and Customer, 

  Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  

  As requested, weve processed the cancellation of your subscription and confirmed your refund.
  
  The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.
  

  We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.
  

  Thank you for giving us a try, and we wish you all the best on your health journey.
  
  

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, June 19th, I ordered 1 Medilisk Hearing Restoration Spray for $32.96 (Order number MD524302). On July 10th, an additional charge that I do not recognize was authorized for $29.95. The Medilisk Hearing Restoration Spray was not effective and I would like a refund as part of your money back guarantee. I would also like to be refunded for this additional $29.95 charge that I did not authorize. I would like to stop receiving additional charges.

  Business Response

  Date: 07/11/2025

  Hi Nga, 

  Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on June 25th , still have not recieved. Told them to cancel order , they say they can't. Question that --must be too much work .Still have not received and do not know when I will Just want a refund

  Business Response

  Date: 07/09/2025

  Hello,

  
  Your order is currently in transit and, at this stage, we are unable to cancel it.

  
  Here are your tracking details:
  ?? Tracking Number: 4207857289039200190390494503554938
  ?? Distributor: ****
  ?? Tracking Website: *********************
  ?? Contact Number: **************

  
  You can track your shipment using the link above for the latest updates on your delivery.

  
  Thank you for your understanding, and please let us know if you need further assistance once your package arrives.

  
  Best regards,

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23577675
  
  I am rejecting this response because:

  Have not received item yet , No one has any idea of where  item is or when it will be delivered.  

  To this point i just want a refund 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 07/11/2025

  
  
  

  Hello,

  
  

  Attached is the proof of refund below:

  

  
  

  Best Regards,

  Emma, MediLisk Support Team

  **** *. MediLiskSupport Team *************************************************************************************************************************************************************************************************************************************************************************** www.medilisk.com

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $70.91 on 5th May 2025 to MediLisk for 3 x Tinnitus Relief Sprays This was through a pop up advertisement in my *********** subscription and included a full refund if not satisfied guarantee.When the order arrived I used the product for around a month but it had no effect on my tinnitus whatsoever.I therefore requested a refund (and return of the items) four times. All that I got back each time was proof of delivery which was not an issue at all. Despite explaining this three times I got the same proof of delivery.

  Business Response

  Date: 07/08/2025

  Hello,

  Attached is the proof of full refund.

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23570569
  
  I am rejecting this response because:
  No refund has been made and the response does not say where the refund has been sent

   

  
  Sincerely,
  
  *** *****

   

   

  Business Response

  Date: 07/22/2025

  Hello BBB and Customer, 

  Weve received confirmation that the dispute has been resolved in our favor. As the case has already been closed by the payment provider, were unable to process any refunds from our side.

  If you have further concerns regarding the outcome, we recommend reaching out directly to your payment provider for clarification on the final decision.

  Customer Answer

  Date: 07/22/2025

  78613167DD58C

  The link will not download 

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23570569
  
  I am rejecting this response because:

  No refund has been received!

  The link that that was supplied is not proof that the refund has actually been made!

  If It has then when and where was it done please

  
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 7, 2025 I tried to order I bottle of the Hearing spray, the website was really wonky and would not tell you if the product was ordered or not. Thus I would press the order button several times not thinking my order was going thru. I wrote them and told them that I only wanted 1 bottle. But ended up with 8 bottles at a costly amount since it doesnt work. Then while looking at our credit card statement in addition there is a reoccurring charge for a member ship that I didnt sign up for non had any idea about this so called membership.

  Business Response

  Date: 07/08/2025

  Hi ****, 

  Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount (3 months subscription $41.85)will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24th I ordered 3 tube's of cream from Medilisk for a total of $70.91. I received shipping and something I wasn't quite sure about for free. I thought that it was a spray that I thought that I ordered. I just didn't understand why it was free. Well it ended up to be a membership that I didn't ordered. I mean why would I buy a membership when I bought 3 tube's already? If the 3 tube's didn't take care of my problem why would I buy more?I have contacted Medilisk four different times telling them that I didn't sign up for a membership and that I want my money ($29.95) back. Their first response said that they would cancel the membership and return my money. They said that it would take 5 to 7 business days for the return to hit my account. Well on the 7th day I checked my account and there was no refund. So I contacted them again. This time they claimed that they never charged my account for the $29.95. So I took a screenshot and emailed it to them to show that they did charge me. And again they denied it. So I showed them that their first email states that they will refund my money. So if they checked my account to see what the charge was for and said that they would issue a refund how can they now claim that they never charged me???? Not only that, but their cream does not do what their advertisement claims it will.

  Business Response

  Date: 07/08/2025

  Hello BBB Team,

  Thank you for reaching out, and we sincerely apologize for the confusion and frustration this situation has caused.

  
  After thoroughly reviewing your account, we would like to clarify that no successful charges were processed for the Medilisk Health Rewards Membership. All attempts to charge the membership fee were declined, and the most recent attempt was voided before any funds were withdrawn. This means no money was collected from your account for the membership.

  
  We understand how this may have been unclear and were truly sorry for the inconvenience. Please rest assured that the membership has been fully canceled, and you will not be charged going forward.

  
  If you have any further concerns or require additional assistance, please dont hesitate to contact us. We appreciate your feedback and thank you for giving us the opportunity to address this matter.

  
  Sincerely,
  Medilisk Team

  Customer Answer

  Date: 07/08/2025

  They did take money from my account. My statement clearly shows the deduction from my account. They owe me $29.95. And while making the original complaint about medilisk there other complaints about them doing the same thing to other people. And yesterday when I went to their website to see what their "health rewards" was, which is their membership program, they tried to charge me for another order. Again I did not sign up for a membership. And I definitely didn't place another order with them. They are a VERY shady company, to say the least.I mean you can call over and over again and never even getting anyone to answer the phone.

  I would like to attach the emails that I have sent them, but I don't know how. So I'm going to send this response to you and then take some screenshots of them and send them in another response. 

  Customer Answer

  Date: 07/08/2025

  Medilisk did withdraw $29.95 from my account. The attached screenshot clearly shows the withdraw. I don't know what the attachments that they sent you shows, but I have contacted my bank and filed a complaint. I would like to forward all of the emails between myself and medilisk. I tried two different emails, but they came back to me saying that the email addresses don't exist. 

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23567277
  
  I am rejecting this response because:

  They did take money from my account. My statement clearly shows the deduction from my account. They owe me $29.95. And while making the original complaint about medilisk there other complaints about them doing the same thing to other people. And yesterday when I went to their website to see what their "health rewards" was, which is their membership program, they tried to charge me for another order. Again I did not sign up for a membership. And I definitely didn't place another order with them. They are a VERY shady company, to say the least.I mean you can call over and over again and never even getting anyone to answer the phone.
  
  I would like to attach the emails that I have sent them, but I don't know how. So I'm going to send this response to you and then take some screenshots of them and send them in another response. 

  Medilisk did withdraw $29.95 from my account. The attached screenshot clearly shows the withdraw. I don't know what the attachments that they sent you shows, but I have contacted my bank and filed a complaint. I would like to forward all of the emails between myself and medilisk. I tried two different emails, but they came back to me saying that the email addresses don't exist. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 07/09/2025

  Dear BBB and Customer, 

  Your payment was voided, and all other associated transactions regarding membership were declined.

  No funds were captured from your account. If you see any temporary charges, they should automatically disappear within a few business days depending on your bank's processing time.

   

  Customer Answer

  Date: 07/09/2025

  Medilisk is lying about taking money from my account? If you look at the attachment, you can clearly see that it shows withdraw. It doesn't say temporary, it says withdraw. I can show you one after another where it shows you how much I had and then how much was left after each withdrawal. You will see on the right how muchmoneyis left aftereachwithdrawal. They took the money from my account. They never gave it back. It wasn't the temporary,  they took the money.. I was going to show you screenshots from the time that medilisk took the money ($29.95) tell today, but the form will not let me add anymore. So I will send the rest of them in another response to this. 

  Customer Answer

  Date: 07/09/2025

  So, like I was saying these are the last three screenshots. I believe that one should have been sent with my last response. I wanted to overlap them so you know where to connect them. In the last screenshot you can clearly see that the $1.67 for ******* is pending and is the last transaction I have made. 

  So if you put all of the screenshots together you can clearly see that medilisk took $29.95 from my account and never paid it back. You will need to put my last response with this one. 

  Also, when I first started this complaint I noticed that other people have filed the same complaint about medilisk. So they obviously try this scam with everyone. Maybe it's time to put them out of business!

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23567277
  
  I am rejecting this response because:

   Medilisk is lying about taking money from my account? If you look at the attachment, you can clearly see that it shows withdraw. It doesn't say temporary, it says withdraw. I can show you one after another where it shows you how much I had and then how much was left after each withdrawal. You will see on the right how muchmoneyis left aftereachwithdrawal. They took the money from my account. They never gave it back. It wasn't the temporary,  they took the money.. I was going to show you screenshots from the time that medilisk took the money ($29.95) tell today, but the form will not let me add anymore. So I will send the rest of them in another response to this.  
  So, like I was saying these are the last three screenshots. I believe that one should have been sent with my last response. I wanted to overlap them so you know where to connect them. In the last screenshot you can clearly see that the $1.67 for ******* is pending and is the last transaction I have made. 
  
  So if you put all of the screenshots together you can clearly see that medilisk took $29.95 from my account and never paid it back. You will need to put my last response with this one. 
  
  Also, when I first started this complaint I noticed that other people have filed the same complaint about medilisk. So they obviously try this scam with everyone. Maybe it's time to put them out of business!
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried since April when I realized I had a reoccurring charge on ****** to cancel the charge with prime commerce. I received a product from them in February. After that each month they have been billing me *****. I cant get them to stop billing me and cant find out what the charge is for. This has gone on March - July.. I am an ************************************************** I dont have this kind of discretionary cash.

  Business Response

  Date: 07/03/2025

  Dear BBB and Customer, 

  Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

  As requested, weve processed the cancellation of your subscription and confirmed your refund.
  

  The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.
  

  If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.
  

  Thank you for giving us a try, and we wish you all the best on your health journey.
  
  

  
  

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******