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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 299 total complaints in the last 3 years.
  • 263 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased 2 bottles of your lung cleaning spray . No problem there however you have just charged me an extra $46.62. I have not authorised any further purchases so why are you deducting money from my account. I would like my money refunded.

    Business Response

    Date: 08/01/2025

    Hi *****, 

    Thanks for reaching out we're happy to clarify!

    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    50% off all store products
    24/7 priority customer support
    Early access to new products

    The membership is $29.95/month. Many customers find the savings easily cover the cost!
    If the membership isnt for you right now, we can help with:
    Pausing or canceling it
    Customizing your benefits

    We also send membership details via email after sign-up. If you didnt mean to enroll, it may have been selected during your purchase.
    For more info, you can also review our Terms of Service Section 9.

    Since that you do not wish to continue, we proceeded in cancelling your membership and refunding you the amount. It may take 5-7 days to reflect back in your account.

    Thank you

    Medilisk

  • Initial Complaint

    Date:07/31/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product, eye serum, from Medilisk company on March 5, 2025. I specified that it would be a one-time purchase and not a monthly subscription. The company has been charging my credit card monthly for $29.95 starting in April 2025. They charged $29.95 in ****** **** June, and July 2025. I want those 4 charges to be refunded to my credit card

    Business Response

    Date: 08/01/2025

    Hello BBB and Customer, 

    Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.

    We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.

    Customer Answer

    Date: 08/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $42.91 for some nasal spray health remedy for my lungs. I'm 70,and have mucous sometimes dont smoke. I ordered product on July 24,and had to pay $ 9 something for shipping and handling! It's after 4pm here and it still hasn't arrived so 1 week already! Nothing takes that long in this day and age. After several emails I've become suspicious this was a scam. Now they say no refund unless I send them back the product which never came! I feel like suing them. I must pay to ship fathom item back. The company Medilisk shows Miami but its a Chinese fraud I believe. I notified my bank Bmo ****** but hope you can help me get a refund as I'm on a senior fixed income. Thank you,I don't have a printer or pdf but will answer any questions all I have are email s.

    Business Response

    Date: 07/31/2025

    Hello,

    Thank you for your message, and were truly sorry to hear about your experience.

    We completely understand your frustration, especially given the delays and confusion. While our standard refund policy typically requires the return of the product, please do not worryyour concerns are heard, and we stand by our word.

    Weve gone ahead and issued a full refund for your order as a gesture of goodwill.

    You should see the amount reflected in your account within 3-5 business days, depending on your banks processing times.

    If you have any other questions or need further assistance, we're here to help.

    Medilisk

    Customer Answer

    Date: 07/31/2025

    They said they will refund my money b ey ! Thank you very much. 

    Customer Answer

    Date: 07/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:07/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Medilisk charged my *************** CC for 2 items I did not order. $29.95 on 06/08 and 07/08

    Business Response

    Date: 07/30/2025

    Hello BBB Team,

    Thank you for reaching out, and we sincerely apologize for any confusion or inconvenience caused.

    Upon reviewing your account, wed like to clarify that the most recent $29.95 charge was for the Medilisk Health Rewards Membership, which was added during the checkout process of your most recent order.
    That said, we completely understand your concerns. Please rest assured that:

    The membership has now been fully canceled, so you will not be billed again.
    As a courtesy, we have also refunded the most recent $29.95 charge to your original payment method.
    Refunds typically take 35 business days to appear, depending on your bank's processing time.

    We truly appreciate your patience and understanding. If you have any other questions or need further assistance, were always here to help.

    Medilisk Team

  • Initial Complaint

    Date:07/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/27/25 They continue to send charges to my credit card , I had cancelled there services, they refunded 2 months of charges to my card but they continue to bill me ***** I expect a refund from them as they continue to bill and for them to discontinue charges in the future.

    Business Response

    Date: 07/30/2025

    Hello BBB Team,

    Thank you for reaching out, and we sincerely apologize for any confusion or inconvenience caused.

    Upon reviewing your account, wed like to clarify that the most recent $29.95 charge was for the Medilisk Health Rewards Membership, which was added during the checkout process of your most recent order.
    That said, we completely understand your concerns. Please rest assured that:

    The membership has now been fully canceled, so you will not be billed again.
    As a courtesy, we have also refunded the most recent $29.95 charge to your original payment method.
    Refunds typically take 35 business days to appear, depending on your bank's processing time.

    We truly appreciate your patience and understanding. If you have any other questions or need further assistance, were always here to help.

    Warm regards,

    Medilisk Team

  • Initial Complaint

    Date:07/29/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this fraudulent company on July 2, 2025. Order number MD527623. Order never shipped and Ive tried to have them refund me my money and have not received a response. They have a phone number that they never pick up.

    Business Response

    Date: 07/30/2025

    Hello,

    Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced.

    Weve reviewed your order MD527623, and we can confirm that a full refund has been processed for the entire amount. The order was not shipped, and we understand your frustration with the delay and lack of communication.
    You should see the refunded amount credited back to your original payment method within 35 business days, depending on your banks processing time.

    If theres anything else we can do to assist you further, please dont hesitate to let us know, were here to help.

     

    Medilisk Team

    Customer Answer

    Date: 08/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I can confirm I have received my refund. Thank you for your assistance with this matter.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:07/29/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January of this year I ordered a medication from Medilisk Health Rewards, *************. The cost was a little over $60. For the last six months they have charged me $29.95 and I have received nothing from them. I did not agree to any contract or additional product, other than my initial purchase in January. I have called their toll free number several times, but no one ever answers their phone.I need these charges to stop and would like the $179.70 refunded.I hope you can help.

    Business Response

    Date: 07/29/2025

    Hello,

    Please check the proof of full refund.

    Customer Answer

    Date: 07/30/2025

    Our July 30th charge of $29.95 has not been posted to our account yet.

    Customer Answer

    Date: 07/31/2025

     
    Complaint: 23671509

    I am rejecting this response because:

    Our July 30th charge of $29.95 has not been posted to our account yet.

    Sincerely,

    ***** *******

    Business Response

    Date: 07/31/2025

    Dear BBB and Customer, 

    Were sorry for any confusion regarding your membership payment. We would like to clarify that the July payment was voided, meaning the transaction was canceled and no funds were transferred or debited from your account.

    Customer Answer

    Date: 07/31/2025

     
    Complaint: 23671509

    I am rejecting this response because: Thank you for cancelling July. 
    How about my request for a refund from February through **** totaling $149.75?? There have been hundreds of people who had no idea about this. 
    Sincerely,

    ***** *******

    Business Response

    Date: 08/01/2025

    Dear BBB and Customer, 

    We hope this message finds you well. We are writing to update you on the status of your refund request. The refund has been processed successfully, and we have attached the proof of refund for your reference.

    Should you have any questions or need further assistance, please dont hesitate to reach out.

    Thank you for your patience.

    Customer Answer

    Date: 08/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:07/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase tinnitus med for $83.91 on FEB-2-25 with ************************************************************************* ******i send back this product and talk to ****** for refund then she credit to my account only ************=***** is missing now I try to call my credit card and dispute but they cant help me I attempted call them several times and leave message but no call back

    Business Response

    Date: 07/28/2025

    Dear BBB and Customer,

     

    We're sorry for the inconvenienced for the dissatisfaction with our product. We understand your concern and the hustle of returning the product, to make it up we have refunded the remaining balance to your order.

    Please let us know if there's further assistance.

    Customer Answer

    Date: 08/08/2025

    this company refuses to refund full amount and most customers rate yelp must see @ ******* so Im not the one victim but a whole bunch of peoples got ripped off cheating scam 
    so please take care this matter asap  thank you 

  • Initial Complaint

    Date:07/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The last charge of ***** posted on my credit card on 7-13-25, I did not agree to keep being charged on a recurring basis, or to keep receiving products, I have more than I ever wanted and cannot use! The company just keeps charging me, and I did not want or agree to this! Please stop!

    Business Response

    Date: 07/28/2025

    Dear BBB and Customer, 

    Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.


    We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** E ***** **

  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never ordered a product from Medilisk. The first I ever heard of this company is when I received my credit card and found two charges of $13.95 from Medilisk for some discount program. The only documentation from Medilisk is that they have my credit card information on file. They could not have obtained this legally as I have not bought any product from them. I am seeking a refund of these charges. I contacted the company to get out of the discount program and they said they would cancel my membership.

    Business Response

    Date: 07/24/2025

    Dear BBB and Customer, 

    Thank you for contacting us. We're sorry to hear that the Prime Discounts Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund.

    The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.

    We truly value your feedback and hope youll consider **** again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.



    Customer Answer

    Date: 07/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

medilisk.com is NOT a BBB Accredited Business.

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