Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 344 total complaints in the last 3 years.
  • 288 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 28, 2025 I made purchases totaling $134.00. Then on September and October 10, I was billed an additional $29.95 each month for "Medilisk Health Rewards", and I expect that same charge will shown up each future month. I didn't have a problem with the initial purchase, but I never signed up for this reoccurring charge of $29.95. This seems fraudulent to me. I would like whatever this reoccurring charge is cancelled and refunded those charges which I am very confident were never mentioned .

    Business Response

    Date: 10/11/2025

    Hello, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 10/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:10/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There's unauthorized charges of $29.95 per month for 7 months that showed a being charged to "Prime Commerce" which I didn't notice right away. Originally there was a purchase of a medilisk "lung cleansing spray" (which did not work at all) on March 14, 2025, Order MD483734, but there was never any mention of a recurring fee for $29.95 per month. Plus, using the name "Prime Commerce" is deceptive, because whenever I saw that name I assumed it was for my Amazon Prime account. I was advertising my new business on Amazon Prime, so I just thought it was for my ad account. When I contacted them they refused to refund my money. Would only offer 75% because they say I agreed to it. Well there's no indication of that on my original order at all. I had no idea that I was signing up for some kind of membership.

    Business Response

    Date: 10/10/2025

    Hi *****, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 10/10/2025

    I have added a better copy of the order for the Medilisk spray. It shows no mention of a recurring charge or even a membership. It shows "Medilisk Health Rewards" as an "offer" but does not show that I've signed up for anything. 

    Customer Answer

    Date: 10/14/2025

     
    Complaint: 23997424

    I am rejecting this response because:

    I have added a better copy of the order for the Medilisk spray. It shows no mention of a recurring charge or even a membership. It shows "Medilisk Health Rewards" as an "offer" but does not show that I've signed up for anything. 

    Sincerely,

    ***** *****

    Business Response

    Date: 10/15/2025

    Hi *****, 

    Please be advised that due to the late request to cancel and refund the membership, we can no longer refund the first 2 months of subscription as it has been more than 6 months. 

    Rest assured that the rest has been refunded in our end. 

    We hope for your understanding. 

  • Initial Complaint

    Date:10/09/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08 October 2025 Unorthorized transacion You are taking money out of my account without my permission I purchased a lung cleansing spray and that's it. I found this product to be absolutely useless anyway. My fault for not reaserching, I have also noticed you have committed this fraud before with other client. I have not signed up to Medi rewards and you have now created me with a stack of problems. I have notified the appropriate authorities and have learnt a big ****** to not ever agin will I buy anything from your company. You should be ashamed of yourselves nothing more than a pack of cheeting liers.

    Business Response

    Date: 10/10/2025

    Hi *******, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 10/22/2025

    People should be very wary of This Lung cleansing spray. I Cant say if it a coincidence but I have developed Salivary Gland Stones which I never even new existed. This can be caused by a number of things including some medications. The only new thing in my life is I started using this spray it is administered by spraying in your mouth and incidentally is not a TGL approved medication. I have thrown this product in the bin and have learnt a big ****** that is not to mess with anything that is not approved medicine. Apart from this, if this company was legit why would they rob from you by taking out money out of your account by falsely signing you up to an awards program. Research shows that this scam has happened to other people You can look this up for yourself. Any way I do not want anything more to do with this company and its products.

    Customer Answer

    Date: 10/23/2025

     
    Complaint: 23997022

    I am rejecting this response because:

    People should be very wary of This Lung cleansing spray. I Cant say if it a coincidence but I have developed Salivary Gland Stones which I never even new existed. This can be caused by a number of things including some medications. The only new thing in my life is I started using this spray it is administered by spraying in your mouth and incidentally is not a TGL approved medication. I have thrown this product in the bin and have learnt a big ****** that is not to mess with anything that is not approved medicine. Apart from this, if this company was legit why would they rob from you by taking out money out of your account by falsely signing you up to an awards program. Research shows that this scam has happened to other people You can look this up for yourself. Any way I do not want anything more to do with this company and its products.

    Sincerely,

    ******* *******

    Business Response

    Date: 10/23/2025

    Dear BBB and Customer, 

    We're sorry for the inconvenienced for the dissatisfaction with our product. We understand your concern and the hustle of returning the product, to make it up we have fully refunded your order.

    Please let us know if there's further assistance.

  • Initial Complaint

    Date:10/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a spray from a company called Medilisk, which claims to help restore hearing, after seeing it advertised online on Instagram. I figured I'd give it a try. But when I purchased the spray, the company secretly "enrolled" me in their "rewards" program, which continued to charge my credit card for $29.95 every month - no statement was issued to me, nor a receipt. I did not notice the charge for five months, and when I emailed them about it, they said: "Thanks for reaching out we're happy to clarify!It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:50% off all store products 24/7 priority customer support Early access to new products The membership is $29.95/month. Many customers find the savings easily cover the cost!If the membership isnt for you right now, we can help with:Pausing or canceling it Customizing your benefits We also send membership details via email after sign-up. If you didnt mean to enroll, it may have been selected during your purchase.For more info, you can also review our Terms of Service Section 9.Let us know how you'd like to move forward were here to help!"I checked all my messages from Medilisk, and there was never any reference to their "Rewards Program." I am writing this complaint to call attention to their bad business practices.

    Business Response

    Date: 10/10/2025

    Hello,

    Thanks for reaching out we're happy to clarify!


    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    50% off all store products
    24/7 priority customer support
    Early access to new products


    The membership is $29.95/month  Many customers find the savings easily cover the cost!


    Were writing to confirm that your subscription has been successfully canceled. No further charges will be made.
    If you have any questions or need assistance, dont hesitate to contact us. Were here to help!


    Thank you for choosing us. We appreciate your understanding, and wed love to welcome you back in the future.


    Customer Answer

    Date: 10/24/2025

     
    Complaint: 23996033

    I am rejecting this response because: You should admit that you charged me a monthly charge that I did not sign up for. That is a bad business practice and I think you should be called out for it.

    Sincerely,

    **** *******

    Business Response

    Date: 10/27/2025

    Hi ****, 

    Please be advised that we canceled the membership already and refunded 60% for all months of membership. 

    I've attached the list of refunds we made. Hope that you can review it and follow up the bank if it is still not reflecting in your end. 

    - Medilisk

    Customer Answer

    Date: 10/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:10/09/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have billed me 4 times on 7/14/25, 8/15/25, 9/14/25, and 10/9/25 for some health plan which I never signed up for and I have never used their service or ordered from them.

    Business Response

    Date: 10/10/2025

    Hi ******, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time. Please note that we refunded the 4 months memberships that occurred. 

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 10/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ********

  • Initial Complaint

    Date:10/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an item from MediLisk on September 6, 2025 and I noticed on September 27, 2025 I noticed another charge for $43.07. I didnt sign up for any rewards points and you people like to try to get people trapped by saying the same c*** over and over again. Please credit me back my $43.07.Thank you,****** ******

    Business Response

    Date: 10/09/2025

    Hi ******, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 10/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:10/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 07, 2025 ***** subscription to service I Did NOT make this purchase; ever!No resolution from business

    Business Response

    Date: 10/08/2025

    Hello *****, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 10/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:10/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged ***** for the last two months from the company medilisk. I did not check the monthly subscription, I ordered my products and thats it. I called customer service and they state Im not on a membership.

    Business Response

    Date: 10/06/2025

    Hi Mystia, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Regards, 

  • Initial Complaint

    Date:10/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction Oct. 2nd. My problem is, I did not order this product today or any day. I sincerely hope my card number isn't being passed around from company to company and I end up charged for random products! I did NOT order this and would really like my money refunded.

    Business Response

    Date: 10/02/2025

    Hi *****, 

    Thanks for reaching out we're happy to clarify!

    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    50% off all store products
    24/7 priority customer support
    Early access to new products


    The membership is $29.95/month. Many customers find the savings easily cover the cost!
    If the membership isnt for you right now, we can help with:
    Pausing or canceling it
    Customizing your benefits

    We also send membership details via email after sign-up. If you didnt mean to enroll, it may have been selected during your purchase.

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

  • Initial Complaint

    Date:09/26/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1, 2025 I made 3 purchases totaling $156.86. Then on February 19, I was billed an additional $29.95 and that same charge has shown up every month since. The last charge was on 09/19/25. I didn't have a problem with the purchase, but I never signed up for this reoccurring charge of $29.95. This seems fraudulent to me. I would like whatever this reoccurring charge is cancelled and refunded those charges which total $239.60 which I am very confident were never mentioned .

    Business Response

    Date: 09/27/2025

    Hello,

    Thank you for reaching out. It looks like the Medilisk Health Rewards Membership was added during your checkout. This program includes benefits such as:


    50% off all store products
    24/7 priority customer support
    Early access to new products


    The membership is $29.95/month, and while many customers enjoy the savings, we completely understand if it isnt the right fit for you.
    Weve already cancelled your membership and issued a full refund for the charge. You will not see any future billing related to this membership.


    We appreciate your feedback and hope to serve you better in the future.

     

    Medilisk Team

    Customer Answer

    Date: 09/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

medilisk.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.