Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my refund for a product they told me had a 90 day guarantee refund. Now they telling me they cant refund me my money and I just waiting a month for the product

  Business Response

  Date: 08/27/2024

  Hello BBB Team,
  
  We have received the customer's concern and sincerely apologize if the product they received did not work as expected or meet their needs.
  
  We strive to ensure the highest level of customer satisfaction. As a gesture of goodwill, we have initiated a full refund of his order, and there is no need to return the product. Attached is proof of the refund, which should be reflected in your account within the next few days.
  
  Thank you for bringing this matter to our attention. Please feel free to reach out if you have any further questions or concerns.
  
  Sincerely,
  Medilisk Team

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Rodzell Blue

• Initial Complaint

  Date:08/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two eye rollers on August 4, 2024. The order said it was delivered but I did not receive it. The delivery was not in my mailbox. I reached out to the company who isn't resolving my issue. I am being told that they can not give me a full refund or replace the items since a protection plan was not bought with the items. I informed them that I did not have an option for any protect plan. I asked what the partial refund is and I keep receiving the same email stating to look at the return policy and call customer service. I call the number listed for customer service and the number does not work. I would like if you can help me get my refund or my partial refund please. This business has to be a scam. Your help is appreciated. Thank you

  Business Response

  Date: 09/07/2024

  Hello,

   

  We have successfully refunded the customer.

  Customer Answer

  Date: 09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not getting any information where my order is still waiting on product

  Business Response

  Date: 08/16/2024

  Hello ******!
  
  We are so sorry for the delays, your order will be delivered very soon. Please track it on **** via this link: ************************************************************************************************************************************************ .
  
  Tracking number is 420444109200190356641438675085. 
  
  Estimated delivery date: Monday19 August 2024 by 9:00pm.

  Thank you!

  Best regards

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my money back, PERIOD, I have sent multiple emails to Medilisk with my correct address, and all I keep getting is a run around , and form letters.

  Business Response

  Date: 08/14/2024

  Hello BBB Team,

   

  We have refunded the customer. Attached is the proof of refund.

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2024 I made an online purchase for 8 units of tinnitus relief spray which was advertised as curing tinnitus in the ear. The Company claims to have a 90 day no questions asked Moneyback guarantee. Upon using the product for two weeks and feeling zero difference, I requested to return the product for a refund. Thats when the company began to give me the runaround. They stated they were not able to return the product since it was discounted. This makes no sense because the only discount was for multiple units and I was only requesting a refund of what I paid. My credit card was charged $92.95 for Order number MD235734 which included $4.95 for expedited shipping. Their website claimed the shipping was free, but I realized after completing the sale that they had charged me expedited shipping. This box was pre-checked and I didnt notice it in time. Following that mishap, I immediately tried to contact them to cancel or change the shipping to regular mail with free shipping. There was never any response to my inquiry, but I did notice on the website that expedited shipping is advertised for $3.95, not the amount they charged me. There are 2 customer service phone #s and neither work. One # has been disconnected and the other cuts off after 2 seconds. I finally got a response to my email saying that rather then returning the product, they would give me a 30% discount on another product. When I called out their BS they offered to give me a 30% refund if I paid to return and insure the package to their warehouse in *****. They claim to not have a US warehouse. I have little hope that I will receive any sort of refund even if I do spend the money to return the package to *****. I just want to prevent other people from suffering the same fate as I have while dealing with this company that makes its money through Scamming people who are trying to improve their health. Please look into these claims. I have screenshots to verify all the information I have.

  Business Response

  Date: 08/09/2024

  Hello BBB Team,

   

  We have coordinated with the customer and we will provide better solution.

   

  Thank you!

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22112849
  
  I am rejecting this response because:
  The parcel was sent to me from **************, ********, and not The ***************** where they tell me I must return the parcel. I am required to pay postage and insurance which was not noted in the original sale which claimed 90 day money back no questions asked. It is unacceptable for me to send this parcel outside of *****************. I believe this business is a scam, and they have no intention of refunding my money
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/22/2024

  Dear BBB Management,

  
  We sincerely apologize for any inconvenience our customer has experienced. We understand the concerns raised regarding the return process. While it is indeed our policy that products must be returned for a refund, we acknowledge the confusion caused by the international return address.

  
  To resolve this matter and demonstrate our commitment to customer satisfaction, we have processed a full refund for the customer. We regret any frustration this situation may have caused and appreciate your assistance in mediating this issue.

  
  Thank you for your understanding.

  
  Sincerely,

   

  Medilisk Team

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product was not delivered. Company accused "porch pirates" of stealing out of my mailbox. I was told to contact **** for resolution.

  Business Response

  Date: 08/05/2024

  We have received the concern about the lost parcel of the customer in his mailbox. However, we would like to clarify that, as per our policy outlined on our website ***************************************************, we can only process a refund or reshipment if Porch Pirate or ****************** was purchased by the customer.

  
  Given this, we advise the customer to file a claim with ***** who reported the order as shipped. The details are as follows:

  
  Courier: USPS
  Tracking Number: 4205493592612903269821100100878704

  
  We understand the frustration caused by this situation and are keen to resolve it for Mr. ******* We have sent an email to the customer to ask for his preference for a refund or redelivery.
  Thank you for your understanding.

  
  Sincerely
  Medilisk Customer Service

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22093404
  
  I am rejecting this response because: I paid $9.96 for insured shipping plus a handling fee of $3.95
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/07/2024

  Hello,

  We will refund the priority fee. Please allow 3-7 business days for the partial refund to be processed and appear back in your account.
  If you have any further questions or need assistance, please feel free to reach out to us. We are here to help!
  
  

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/10/2024

  They have now said that I have opened an issue with my bank which is not true! They are not going to issue a refund. 

  Customer Answer

  Date: 08/12/2024

  I am closing the complaint because they claim the product was delivered and I did not receive it.

  I give up:

   

  *************

• Initial Complaint

  Date:08/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 8/4/24 i purchased some Medilisk lung spray,Once you enter your CC info theres no way to back out of the purchase? After seeing the 3.96 processing (no mention until card has been entered) Then got charged another 9,99 for Priority& Insured shipping which i did Not request,I immedietly attempted to cancel my order by emailing in,I immediately got an email back saying that it had already shipped???they say they will email you when it ships!So now i have tried to reach someone there via email to try and show some business savy to no avail,The email medilisk sent they have a 90 day return policy but there sure not going to give that $9.99 back and may be just sly enough to charge a restocking fee,Not at all satisfied and have,nt gotten the product yet,All i can say is do your research 1st before putting your CC # in.

  Business Response

  Date: 08/05/2024

  Hello BBB Team,

   

  I understand the desire to cancel the order, but I'd like to inform that the item has already been packed and handed over to our shipping courier. Consequently, we are unable to cancel it at this stage.

  Regarding your inquiry, the Priority + Insured Shipping option is available upon checkout for your convenience. This shipping method includes insurance coverage that protects against lost shipments and damages during transit. In the unlikely event that your package is lost or damaged, rest assured that you will be fully covered. We can promptly arrange for a replacement or issue a refund as needed.
  
  Please allow 3-7 business days for the partial refund to be processed and appear back in your account.
  

  Don't worry. Your purchase is protected by our 90-day money-back guarantee. If you're not satisfied after trying the item, just let us know.
  

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22090538
  
  I am rejecting this response because:

  Ok so the day i placed the order Aug 4th within 2 min i emailed and asked to cancel the order,Within 2-3 minutes later i get pretty near the same message below stating that it had already been shipped?C,mon do you think im stupid?There is no way that it has shipped because your ad clearly states that when shipped we will get an email?? So the hidden fee,s that show up after Medilisk has processed your card that Medilisk gives No way to back out of the deal is i believe an UNFAIR TRADE PRACTICE! Your business is all over the BBB site with so many complaints,Apparently $70.91 is worth another one,Really shows how well things are run,You will not pay 1/2 of anything back you will pay it in full! Next stop will be the Florida AG,s office for another complaint,I will not let you get away with this transaction! Your priority mail& Insurance $9.99 charge is a joke as well as the $3.96 processing fee,I declined the priority& ins option and you still charged it! Many that ordered have not received even a tracking #,Your all over the internet now and people that have had trouble are speaking up! Ohh and i have Not got a shipping notice yet!

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/08/2024

  Hello,

   

  We have canceled the order and process the refund. Please allow 3-7 business days for the refund to be processed and appear back in your account.
  If you have any further questions or need assistance, please feel free to reach out to us. We are here to help!
  
  

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22090538
  
  

  Well this is a start,The $9.99 bogus shipping has been credited back to my card,We will see if you follow thru with the remaining $60.96, If not i will continue as promised to contact the IRS/FTC/Floridas **** of ********* will allow an amount of time for the funds to be returned no longer than 7 days!

  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Refund was issued.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer placed an order around 7/3/24. They charged her account right away but she never received the product. She was also double charged because she wasn't aware if you hit the back button it would reprocess your order.

  Business Response

  Date: 08/08/2024

  Hello BBB Team,

  I wanted to bring to your attention that the order associated with has been placed on hold. The customer reached out to request a cancellation of some items within their order. In response, we promptly contacted the customer to seek clarification on which specific items they wished to cancel.

  
  Unfortunately, we have not received any further communication from the customer, and the order remains in limbo. To ensure we handle this situation correctly, we need your guidance on how to proceed. Should we go ahead and process a refund for the entire order, or would you prefer we proceed with processing the order as it currently stands?
  
  Please confirm your preference at your earliest convenience so we can take the appropriate action.
  
  Thank you for your prompt attention to this matter.

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22078422
  
  

  Yes, please cancel.

  I want a refund full I'm no longer interested

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/22/2024

  Hello,

  
  Thank you for your message. Upon reviewing your account, we noticed that you have opened a dispute with your bank, and it is currently under review.

  
  In order for us to proceed with processing your refund directly, we kindly ask that you cancel the dispute with your bank. Once the dispute is closed, well be able to issue the refund promptly and ensure that this matter is resolved as quickly as possible.

  
  If you have any questions or need assistance with the process of canceling the dispute, please feel free to reach out. We appreciate your cooperation and look forward to resolving this issue for you.

  
  Thank you for your understanding.

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22078422
  
  

  *************************Thank you for your assistance and my bank has closed out the dispute so I would appreciate my refund back to my account Sincerely *********************

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/24/2024

  Hello BBB Team,

  Upon reviewing the situation, we have found that the customer has opened a dispute with their bank regarding this transaction. As a result, we are currently unable to issue a refund directly at this time.

  In cases where a dispute is filed with the bank, our ability to process a refund is temporarily restricted, as the matter is placed under the banks review. We are required to await the banks decision before taking any further action. Depending on the outcome of the banks review, we will proceed accordingly, either by issuing a refund through the banks dispute resolution process or by following any instructions provided by the bank.

  We understand the importance of resolving this matter promptly and are fully committed to cooperating with the bank throughout this process. We will take the appropriate steps based on the final decision reached.

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22078422
  
  

  Here is a letter that I found that I overlooked,hope this is sufficient to resolved this confusing problem for my refund.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/05/2024

  Upon checking, I see that the dispute has been closed and is now under bank investigation. At this stage, we no longer have access to the funds, and the outcome will be determined by the bank's decision.

  Business Response

  Date: 09/20/2024

  Hello BBB,

  
  We have received communication from you stating that you are awaiting a response from the consumer as of September 15, 2024.

  
  "Thank you for your recent response to ***** *****. We have not yet heard from the consumer and are closing this case as answered."

  
  This is the most recent email we received. May we kindly ask how can we assist further with the customer?

  Thank you for your assistance.

  
  Medilisk Team
  

  Business Response

  Date: 10/07/2024

  Hello BBB Team,
  
  I am writing in regard to a dispute raised by our customer with their bank. As you may be aware, the customer had initiated a dispute directly with their financial institution. The case was reviewed, and we are pleased to inform you that the dispute has now been closed, with the bank ruling in our favor.

  Since the bank has thoroughly evaluated the situation and decided to award us the resolution, we are unable to issue any refunds in this case. It is important to note that we have already incurred costs associated with this dispute process, and now that the ruling is final, no further action can be taken.

  We appreciate your understanding and cooperation in this matter. Should you require any further information or documentation regarding the dispute, please do not hesitate to reach out.

  Thank you for your attention to this case, and we trust this will clarify our position.

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a medilisk lung cleaning bottles.I keep seeing bad reviews about them.Are they a real company with good products?

  Business Response

  Date: 07/28/2024

  Hello,

  Thank you for reaching out and sharing your concerns. I understand how important it is to feel confident in the products you purchase and the companies you buy from. I'm here to provide you with detailed information about Medilisk and our Lung Cleaning Bottles to assure you of our legitimacy and commitment to quality.

  About Medilisk: Medilisk is a reputable company dedicated to producing high-quality health and wellness products. We have been in the industry for several years, and our mission is to enhance the well-being of our customers through scientifically backed and rigorously tested products.

  
  Product Quality and Safety: All our products, including the Medilisk Lung Cleaning Bottles, are manufactured in facilities that adhere to strict quality control standards. We use only premium ingredients that are safe and effective. Our formulations are developed by experts in the field, ensuring that each product meets our high standards for health benefits and safety.

  
  Customer Reviews and Feedback: We acknowledge that you may have come across some negative reviews online. It's important to note that while we strive for excellence, no company is immune to occasional criticism. However, we take all feedback seriously and use it as an opportunity to improve our products and services. Many of our customers have experienced significant benefits from using our Lung Cleaning Bottles, and we have received numerous positive testimonials. We encourage you to give our product a fair trial and share your own experience.

  
  Customer Support and Satisfaction: We are committed to providing excellent customer service. If you have any concerns or issues with your purchase, our dedicated customer support team is here to assist you. We offer a satisfaction guarantee, and if for any reason you are not completely satisfied with your product, we will work with you to resolve the issue promptly.

  
  Transparency and Accountability: Medilisk operates with full transparency. We are happy to provide detailed information about our products, including ingredients, usage instructions, and the science behind them. We are also accountable to regulatory bodies and comply with all relevant health and safety regulations.

  
  Our Commitment to You: We value your trust and are dedicated to earning it. By choosing Medilisk, you are investing in a company that prioritizes your health and well-being. We are confident in the efficacy of our Lung Cleaning Bottles and believe that with consistent use, you will notice positive results.
  If you have any further questions or need additional information, please do not hesitate to contact us. We are here to support you and ensure that you have a positive experience with Medilisk.

• Initial Complaint

  Date:07/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 7/9/24 - they say it has been sent - tracking looks strange - says it was sent to ******* but then it is returned back thru the **** network - this is not correct. I have never received this order. even though there has been more than ample time to do ************************* claims they sent my order - I do not believe it. I have notified my credit card ********** have reversed the charges until they hear back from the *** and if they don't hear back it will be a permanent credit but if they do they will recharge my credit card.

  Business Response

  Date: 07/28/2024

  Hello BBB Team,

  We are writing to provide an update regarding the recent complaint concerning an order. Upon checking, we can confirm that the order in question is currently in transit.

  
  We have been in regular communication with the customer to keep them informed about the status of their order. To facilitate further tracking, here is the tracking information from ***** ********************************************************************************************
  
  We understand the customer's concerns and are closely monitoring the shipment to ensure it reaches its destination promptly. We appreciate your understanding and assistance in resolving this matter.
  
  Please let us know if there is anything further required from our side.