Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered hemorrhoid cream on September 8th. Received motivation thru email that it was being shipped. Everyday I checked it was the same being shipped. I emailed them to see what was going on and there was no response. I then called and it continued to be a busy signal. I called another number and it rang 1 time and that was it. I kept saying to myself this isnt real. U get so tired of these websites on ********. I then goggled the same address and phone number. Its a shame! All I want is my refund from them. Thanks

  Business Response

  Date: 09/12/2024

  Hello BB Team,

  
  We received a request to cancel an order; however, the request was submitted beyond our 24-hour cancellation window. At this point, the order has already been handed over to the courier and is currently in transit.

  
  You can track the shipment using the following **** tracking number:
  Tracking Number: 4202121792612903269821100116827239
  Distributor: ****
  Website: ****
  Contact Number: **************

  
  The order will be delivered shortly. Please let us know if you need further assistance.

  Customer Answer

  Date: 09/14/2024

  I cancelled the order because It never was delivered. I appreciate if I could have my refund. Everyday I check it is stuck on September 9th for shipping. I am a senior citizen with a monthly ********** every month. I can not afford to throw my money away. This was for a problem I have with hemorrhoids. I was thinking I was going to get this to help me out , but I never received it. I believe it is a scam. Phone numbers dont work. They keep being busy. I would appreciate if I could have my refund.

  Thank You,

  ******** ********

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22275466
  
  I am rejecting this response because:

  I cancelled the order because It never was delivered. I appreciate if I could have my refund. Everyday I check it is stuck on September 9th for shipping. I am a senior citizen with a monthly ********** every month. I can not afford to throw my money away. This was for a problem I have with hemorrhoids. I was thinking I was going to get this to help me out , but I never received it. I believe it is a scam. Phone numbers dont work. They keep being busy. I would appreciate if I could have my refund.

  
  
  Sincerely,
  
  Patricua ********

  Business Response

  Date: 09/16/2024

  Hello,

  We sincerely apologize for any inconvenience this issue has caused, and we greatly appreciate your feedback regarding our product. Rest assured, we are committed to making improvements to avoid such situations in the future.

  Please allow 3-7 business days for the refund to be processed and appear back in your account.

  If you have any further questions or need assistance, please feel free to contact us. We are here to help!

  
  Thank you for your understanding and patience.
  
  

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I received my order. Thank you
  
  Sincerely,
  
  Patricua ********

• Initial Complaint

  Date:09/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for hemorrhoid cream instead of receiving hemorrhoid cream. I received a T-shirt. The total cost was $61.91. I have not received the original product. I am unable to get a hold of them through phone or get correct answers or helpful answers through email. I would like the $61.91 refunded to my ***********. As you can see in the files I sent you. The tracking number on the incorrect order I received matches the tracking number on the order that I should have received. I am unable to rectify the situation through emails or phone calls. I would like a refund on my card please The item was shipped from an address in ******** and not from the business in ******* They also have a customer service number that you can get no answer from even though it says 24/7 And several other complaints on the site against this company, I feel they are dishonest and fraudulent in their dealings

  Business Response

  Date: 09/12/2024

  Dear BBB,

  
  

  We sincerely apologize for the inconvenience the customer encountered regarding her order. We understand how frustrating this situation must be.

  
  

  We wanted to let you know that we are committed to resolving this issue promptly. However, due to the dispute that has been opened, we are unable to process the refund at this time. If customer could kindly remove the dispute, we will issue a full refund for the amount of $61.91 to the same account used upon purchase.

  
  

  Please rest assured, we are here to assist and want to make this right. If you have any further questions, feel free to reach out.

  
  

  Thank you for your understanding,

  
  

  Medilisk Team

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This product did not render what it promised a complete scam with no return policy from the company

  Business Response

  Date: 09/09/2024

  Hello BBB Team,
  
  We have received the complaint from ************************************* and sincerely apologize if the product did not meet his expectations. Trust is incredibly important to us, and we want to assure you that we are a legitimate and reputable business.
  
  To address the issue, we would like to offer ****************************** a partial refund of 30% to 50% of his order, with no need to return the product.
  
  Sincerely,
  Medilisk Team

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 09/09/2024

  This product did not render what it promised a complete scam with no return policy from the company

• Initial Complaint

  Date:09/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered August 18th 3 bottles of lung Cleansing spray. Paid ***** for the 3 bottles which included shipping and handling. Got an email the product had been delivered to the post office September 4. When every day since the 4th to see if product was there. Ask the lady at post office to check and see if the product was there. It was not she also tried to pull up the tracking number and it did not register in their system. I called the number on their website and you get a busy signal about 3 times and then hangs up. I also sent an email from their website and got no response. I would like to have my money back since I did not get the product. and can not get any response from the company at all.

  Business Response

  Date: 09/07/2024

  Hello,

  We have successfully refunded the customer.

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received the product I order and did not get a tracking number. I attached the billing information from my card. This was on Aug 20 and have not received anything yet. I either want the product delivered or refund. Thank you

  Business Response

  Date: 09/07/2024

  Hello BBB Team,
  
  We have received the complaint from Mr. **** ******* and would like to provide accurate information regarding the order in question. The order has been delivered via ****, with the tracking number **********************************, to the following address:

  
  **** *******
  **************
  Alabaster, AL 35007
  *************

  
  Above is the proof of delivery provided by **** post.
  
  Should you require any additional information, please feel free to contact us.
  
  Sincerely,
  Medilisk Support Team

• Initial Complaint

  Date:09/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't take any contract for you to take money each mounths. I paid when I order some cream . But I order last time August 2 but you take 53.19$ again on Sept 2 since few days. And I didn't ask for that. I want to unsubscribe too. So can you unsubscribe my account and close it and confirm me on my new email **************************

  Business Response

  Date: 09/06/2024

  Dear BBB Management,
  
  Upon reviewing the customer's account, we found that they had initially signed up for a subscription service, which is set to redeliver products every 30 days. The most recent order was processed on September 3rd, and unfortunately, we are unable to cancel it at this time.
  
  However, we have taken steps to cancel the customer's subscription moving forward and have also refunded the latest payment of
  $38.40 USD. The customer has been notified, and we apologize for any inconvenience this may have caused.
  
  Kind regards,
  

  Customer Service Team
  **********************
  

  
  

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried calling and the line stays busy.i emailed them within seconds to cancel and they said they couldn't that it was already shipped.i tried a few times and they wouldn't cancel.

  Business Response

  Date: 09/16/2024

  Hello BBB Team,

  
  Thank you for bringing this case to our attention. We would like to clarify the situation regarding this order. The customers order has been successfully shipped and delivered as per our records. As per our refund policy, the customer is welcome to return the item to us for a full refund if they are not satisfied.

  Additionally, we want to emphasize that we do not have the capacity to place or modify orders on behalf of customers. Once an order is placed, it is the customer's decision to check out the items they wish to purchase. We ensure transparency throughout the process and provide all necessary information for the customer to make an informed decision at checkout.

  We are committed to resolving this matter promptly and professionally. Should there be any further questions or concerns, please feel free to contact us.

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22228554
  
  I am rejecting this response because:

  I didn't want a order this and they wouldn't stop the order.said they were out of ******** but they want me to pay to send it back to ***** and then they will decide if I get my money back
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 09/20/2024

  Hello ****** and BBB,

  
  We understand that returning the product directly to our warehouse overseas would be a hassle for you. To resolve this issue and ensure your satisfaction, we have gone ahead and processed a full refund without requiring the return of the item.

  We hope this resolves the matter, and we apologize for any inconvenience caused.

  Medilisk Team

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered 3 bottles of lung cleansing spray on August 5 th it doesn't work think its a scam

  Business Response

  Date: 09/12/2024

  Hello,

  We have received your request and have decided to issue you a full refund for your order without requiring you to return the item. We sincerely apologize for any inconvenience this issue has caused, and we greatly appreciate your feedback regarding our product. Rest assured, we are committed to making improvements to avoid such situations in the future.

  
  Please allow 3-7 business days for the refund to be processed and appear back in your account.

  
  If you have any further questions or need assistance, please feel free to contact us. We are here to help!

  
  Thank you for your understanding and patience.
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No order confirmation ever sent to me. I was charged for 3 sticks when I only put in for one. Charged expedited shipping fee when I was told free shipping. I want a 109 percent refund. I do not care where my order is or what bogus excuse you will provide. The only acceptable solution is a full refund. I have no order number to provide and this company never emailed me one. Scam!!! Scam!!!!

  Business Response

  Date: 08/29/2024

  Hello BBB Management,

  
  Thank you for bringing this matter to our attention. Our website provides options for upsell and shipping that customers can select based on their preferences. During the checkout process, customers are able to review the entire order details, including any charges that may apply, before completing their purchase.

  
  In this instance, all updates regarding the order were sent to the registered email address, ******************* However, to address the customer's concerns and as a gesture of goodwill, we have issued a full refund for the order and have canceled it entirely.

  
  We apologize for any inconvenience this may have caused and appreciate the opportunity to resolve this matter.

  
  Kind regards,

   

  Medilisk Team

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22206585
  
  I am rejecting this response because: while you claim to have processed a refund in full to my card I have not received it. I called my bank and they do not see any pending transactions
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/30/2024

  Hello ****,
  
  Thank you for reaching out and bringing this to our attention.
  
  Please note that it typically takes 3-7 business days for a refund to reflect in your account after it has been processed. We have submitted proof of the refund, which you can use to coordinate with your issuing bank. Your bank will be able to provide further details based on their billing cycle and processing times.
  
  If you have any additional questions or need further assistance, please dont hesitate to contact us.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  
  MEDILISK TEAM

  Customer Answer

  Date: 08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/9/24 I was researching the web for products for an enlarged prostate gland. I found Medilisk and their products. Their advertising for the products was enticing. They advertised that they offered a 30 day money back guarantee if the product does not work. The product was also priced at $47 for two tubes with free shipping. I checked their business rules and found the following statement in writing: "We are so confident that our products will bring you amazing results that we offer a 100% unconditional 30-day from date of receipt money back guarantee. If for any reason you don't see the results you want, we will refund your money in full." I thought it made sense to give the product a try. They charged me $61.91 instead of $47 as advertised. So I had to request a reduction on 7/10/24. The only way to communicate with them is by email. The phone number posted on the web page disconnects when dialed. They offered a 9.95 credit which I accepted as close enough since they said product was already on its way which was not true because I did not get it until 7/20/24. I tried the product and ended up in the hospital with blood in my urine and a catheter irrigation and upcoming surgery. I do not know if their product caused this problem but I certainly did not want to continue using it. Well within their 30 day guarantee period, I sent an email to them of my situation and requested a full refund as promised in writing on their website. I received a return email stating that: "they could not accept returns, due to the discounted nature of my purchase. Instead they had a special offer for me to choose between a 30% discount on any item in their store or a partial refund of my order", whatever that means.I emailed back a copy of their written guarantee statement on their website and told them no more BS, I expected a full refund as they stipulated on their website. I have not received any more responses to several more emails requesting a response.

  Business Response

  Date: 08/28/2024

  Dear BBB Manager,
  
  We sincerely apologize for the experience this customer had with our product and our service. We stand by our 30-day money-back guarantee policy and are sorry to hear that the product did not work for him as it has for others. We have issued a full refund for the total amount charged to the customer.
  
  Thank you for bringing this matter to our attention. If there is anything else we can do to assist, please let us know.
  
  Medilisk Team

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************