Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the products this company advertising to help relive with tinnitus that my husband is suffering. their products do not works at all and far for help make the problem worst.They 100% warranty of free returns and full refund if products don't ******** I am requesting a complete refund and return label and they are refusing to issue and won't refund my ********** is copy of the e mail I received in response to my request:Hello,?They responded this to me "Thank you for contacting us about returning the item you ordered. We understand that sometimes things don't work out and are happy to provide a ********* for your return address request, we just want to set your expectations about our Return Policy.1. Our customers are responsible for returning the package to our warehouse (we will not use the item you send to us, so it goes to our Chinese warehouse with returns) as we do not issue return labels and do not issue reimbursement for returning the item. (This means that we are not refunding any fees that you paid when you return the item to us)2. We only have one warehouse and are still working on building a warehouse for our other customers.3. The package should be in its original packaging to be considered.Additional notes are available in our Return Policy: *********************************************************** Please include a copy of your order receipt or other proof of return item. We recommend using a trackable shipping service or purchasing shipping insurance in case the package is lost during transit. Once we receive the item, we will issue you a full refund for the purchase of the item, excluding the shipping fee.Since you are our valued customer, we would like to offer you a 30% discount on your order as a gesture of goodwill. This way, you can keep the items. Please let us know how you want to ************ Regards,****, ??MediLisk Support Team".

  Business Response

  Date: 11/03/2024

  Hello BBB Team,

  Thank you for reaching out regarding the customer's concern. After reviewing the messages, we noted that the customer has informed us the item does not work for her as expected. In light of this, we are offering a 50% refund, allowing her to keep the item or, if she prefers, share it with friends who may benefit from it.

  This approach aims to provide a fair resolution while accommodating the customers experience with the product. We hope this offer will satisfactorily address her concerns, and we appreciate your assistance with this case.

  Thank you,

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22432185
  
  I am rejecting this response because: I paid full price for  the items, and would not give their products  to someone else  that cause more damage to the ears instead of helping.

  I am requesting full refund and free shipping label to return the items.
  
  Sincerely,
  
  *** *********

  Business Response

  Date: 11/04/2024

  Hi BBB, 

  We have already addressed the concern of the customer by fully refunding her orders (see attachments for proof of refund). 

  We sincerely apologize for the inconvenience this has caused. 

  If you have any questions, please feel free to reach out. 

  Thanks for your understanding, 

  MediLisk team

  Business Response

  Date: 11/05/2024

  
  

  Hi BBB, 

  We have already addressed the concern of the customer by fully refunding her orders (see attachments for proof of refund). 

  We sincerely apologize for the inconvenience this has caused. 

  If you have any questions, please feel free to reach out. 

  Thanks for your understanding, 

  MediLisk team

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT USE THIS COMPANY!!! First we were dooped into Priority shipping however, their claims of Priority shipping is FALSE and misleading. There has been ZERO communication. We have emailed them 3 times and have tried calling over and over and the phone is just busy...ALL OF THE TIME. The ONLY time they have communicated was when I filed a complaint with my credit card. They still have not replied to our emails. We ordered on 08/31/24 and after trying to with no success, we finally received the order on 09/21/24. The only reply to our credit card was that the items were delivered. Therefore, my credit card has told me that I will need to take it up with the company about a return of merchandise....HOWEVER, THEY WON'T CONTACT OR REPLY TO US AT THE ***** LISTED ON THEIR OWN WEBSITE AND THEIR PHONE IS CONSTANTLY BUSY. I want to return these items back to you at your cost and receive a complete refund of $66.95 because I had already tried to reach out to cancel after you did not deliver on time.

  Business Response

  Date: 11/03/2024

  Hello,

  As a valued customer, we would like to offer you a better option: a 50% refund if you decide to keep the item.

  Please let us know if you prefer this option.
  
  

  Business Response

  Date: 11/04/2024

  Dear BBB,

  We sincerely apologize for the inconvenience the customer encountered regarding her order. We understand how frustrating this situation must be.

  We wanted to let you know that we are committed to resolving this issue promptly.

  The order was safely delivered (within the advertised time window) by **** on September 21, 2024 to the address our customer provided on their order.
  Tracking #: 4207401792612903574907000000593438. 

  Please rest assured, we are here to assist and want to make this right. If you have any further questions, feel free to reach out.

  Thank you for your understanding,

  
  Medilisk Team

  
  

  Business Response

  Date: 11/04/2024

  Dear BBB,

  We sincerely apologize for the inconvenience the customer encountered regarding her order. We understand how frustrating this situation must be.

  We wanted to let you know that we are committed to resolving this issue promptly.

  The order was safely delivered (within the advertised time window) by **** on September 21, 2024 to the address our customer provided on their order.

  Tracking #: 4207401792612903574907000000593438. 

  Please rest assured, we are here to assist and want to make this right. If you have any further questions, feel free to reach out.

   

  Thank you for your understanding,
  Medilisk Team

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22395260
  
  I am rejecting this response because:

  This was absolutely not delivered in the time frame promised. We reached out several times via email and phone and had no success in trying to cancel our order after the time frame was not met. I believe you need to send us a free mailing label back, accept this return and credit our credit card for the full amount to include shipping and handling. The total amount was $66.95. Your "reviews" speak for themselves.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 11/14/2024

  Hello BBB Team,

  
  Thank you for your message regarding this dispute. We want to confirm that we have thoroughly reviewed the case and already responded to the customer. After carefully assessing the situation, we concluded that a refund is not applicable in this case. Below, I have outlined the key points and provided supporting evidence.
  1. Customer Dispute & Resolution History:
  The customer initially disputed the transaction. Upon receiving this complaint, our team immediately reviewed the matter and responded in full, providing clarification and addressing their concerns.
  2. Communication and Evidence Provided:
  We provided the customer with this information confirms that the transaction was completed as agreed and that the product/service met our stated specifications and terms.
  3. Policy on Refunds:
  In this case, as the provided evidence supports, all conditions were met. Therefore, we cannot issue a refund.
  Please find the attached evidence documents and any previous correspondence we have had with the customer.

  Business Response

  Date: 11/15/2024

  Hello BBB,

  
  Thank you for reaching out, and we apologize for the frustration this situation has caused.

  
  We understand concerns regarding the delay and attempts to cancel the order. Currently, your concern is under investigation by the bank due to an open dispute. Unfortunately, we are unable to process the refund at this time while the investigation is ongoing.

  Medilisk Team

  Customer Answer

  Date: 11/26/2024

  There is no open investigation. Our credit card Discover closed the case because the shipment was delivered. However, the items were not delivered in the timely manner that was promised. I repeat, there is no ongoing, open investigation with our bank/credit card and Medi **** is using this as another one of their stall tactics.

• Initial Complaint

  Date:10/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday Oct 4 was going to order 1 of the hemroid medicine and hit the back button and accidently added another item and tried to update the shopping cart and the site would not allow me. I did not complete the purchase and removed all information and closed the site. Checked credit card and the had charged the card $177 dollars for a purchase that was not authorized. I checked my emails and they had sent an email with tracking information. I replied and told them the purchase was not authorized and to cancel the order.

  Business Response

  Date: 10/07/2024

  Hello,

  We have successfully issued the full refund. Please check the attachment.

  Customer Answer

  Date: 10/18/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22388148, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Anita Atkins

• Initial Complaint

  Date:10/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product under the assumption as the advertise that if it doesnt work, there is a moneyback guarantee and at first they said they would not refund my money back because I bought this on some sort of a deal. after I sent an new email demanding my money back then they said OK. You can ship it back to ***** and we suggest that you do a tracking method basically saying theres no guarantees if you dont and the shipping to ***** would be just as much as I paid for the product as they are hoping that I just say never mind! this is how these companies scam The American people.this is a fraudulent business. Their miraclecream never worked for varicose for spider veins.I thought I was buying from a business in ******* turns out their warehouse is in *****. I wouldve never bought from them if I knew that.!how do we stop these people from scamming that American communities?I hope you can help put a stop to this.

  Business Response

  Date: 10/07/2024

  Hi,

   

  We have taken care of the customer's issue to address and make it up to them. Please see below refund that has been processed.

   

  Thank you.

  Medilisk Team

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This item was purchased online on 9/20/24. I have just received the product. I have found out thru my credit card **mpany that this is a repeating charge, which I did not authorize. I cannot **ntact the seller, as I cannot find the **mpany online again. The package I received has a return address of:Return Warehouse *******************************************There is no mention of the **mpany name as to where it was sent or ordered from and nothing noted on my credit card as the **mpany name. It is solely listed as Medilisk Lung Spray. The (1) time amount charged was $101.91 and I did not sign up for a repeating charge.I would appreciate my $101.91 refunded, as I believe this to be a scam and I will be happy to return the item it I receive a postage paid shipping label.I will also be writing to my credit card ** to stop this repeating charge.

  Business Response

  Date: 10/04/2024

  Hello *******,

  We've received your complaint and we're sorry to heart that! To clarify and check your order status could you please provide us your email address under that order? 
  
  Your trust is incredibly important to us, and we assure you that we are a legitimate and reputable business. 

   

  Sincerely,
  Medilisk Team

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22381871
  
  I am rejecting this response because:   The company response was to send the email address associated with this order. it was:   *****************************.

  .
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 10/10/2024

  I have tried to call the company, the telephone # does not go thru. It rings 2x and disconnects. They also do not reply when trying to connect with them online.

  Business Response

  Date: 10/21/2024

  Hello BBB Team,

  We have successfully refunded the customer. Please allow 3-7 business days for the partial refund to be processed and appear back in your account.

  If you have any further questions or need assistance, please feel free to reach out to us. We are here to help!
  
  

  Customer Answer

  Date: 11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/24 I ordered from the Medilisk *** when I received confirmation the order was changed to a higher price with less bottles & a $9.95 expedited postage that was never mentioned. I immediately sent a reply to cancel the order in a matter of minutes later. I was told they couldnt cancel it. It was already being processed. I repeated this & the reason why several times in emails. I never got the pkg. until 8/5/24 & returned it unopened to the *********** 8/9/24 & emailed them I did with copy of receipt & tracking # which the *********** had a hard time finding because of all the different markings on the pkg., & asked for my full refund again. For something that was supposed to be from the ** it took a long time to get here. Then they only refunded the shipping chg. I email them again several times & called my Credit Card *** They notified the *** & the *** is refusing to give back the full price. I sent them a copy of the receipt with tracking # again. Still refused. I started researching their www.medilisk.com site and found they do this to all of their customers. Everybody is saying its a scam or Fraud *** I have already reported them to the ************************. I want the Better Business Bureau to be aware of what they are doing. They are not a legit company. They are playing games now & keep sending emails back with questions I already answered like do I have my own tracking number? I dont know what they want I sent them everything I could. I also sent my credit card company 13 pages of messages back-and-forth and that wasnt even all of them. Can you please help *********** else to not get caught in this scam *** Thank you, *** ******

  Business Response

  Date: 09/29/2024

  Hello,

  We have refunded the customer.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22351348
  
  I am rejecting this response because:
  I called my *************** this morning after I got your response 9/30/24 & they have NOT REFUNDED MY MONEY only the shipping chg. of 9.95 they still owe me $ ***** (original amount was $61.91)

  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/03/2024

  Hello,

  We have refunded the customer.

  Business Response

  Date: 11/04/2024

  Dear BBB,

  We sincerely apologize for the inconvenience the customer encountered regarding her order.We understand how frustrating this situation must be.

  We wanted to let you know that we are committed to resolving this issue promptly. However, we are unable to process the refund since the dispute has been decided in favor of the customer already.

  If you have any further questions, feel free to reach out.

   

  Thank you for your understanding,

  Medilisk Team

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22351348
  
  I am rejecting this response because:
  They have NOT REFUNDED THE PRODUCT AMOUNT ONLY THE SHIPPING AMOUNT. I have checked with my credit card Co. I sent Medilisk the postage receipt that the product was returned unopened from the post office. If you look on their web site at all the complaints they do this to all their customers. They lie & are a fraud Vo. 

  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/08/2024

  Hello,

   

  We have detected that the customer filed a dispute and we cannot proceed with the refund. Please advise the customer to contact their bank and close the dispute filed. 

   

  Thank you!

  Medilisk Team

  Business Response

  Date: 11/12/2024

  Hello,

   

  We have detected that the customer filed a dispute and we cannot proceed with the refund. Please advise the customer to contact their bank and close the dispute filed. 

   

  Thank you!

  Medilisk Team

  Customer Answer

  Date: 11/12/2024

  I dont know how to download the files you sent, but I did contact my ****** 11/12/2024 & they said the only refund that was received from Medilisk was 9,95 for postage so they are still lying to you. How ever I won the dispute with my ****** & they reimburse my Acct. I do appreciate this but I feel that they should not be responsible for this since there are so many complaints against this Co. Medilisk should be shut down. They have SCAMED SO MANY PEOPLE. I know you got some complaints but there are tons more that havent contacted you as I have checked with other Websites & ****** . Thank you for your help but I still want to proceed so my ***** gets its money back.

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22351348
  
  I am rejecting this response because:

   

  I dont know how to download the files you sent, but I did contact my ****** 11/12/2024 & they said the only refund that was received from Medilisk was 9,95 for postage so they are still lying to you. How ever I won the dispute with my ****** & they reimburse my Acct. I do appreciate this but I feel that they should not be responsible for this since there are so many complaints against this Co. Medilisk should be shut down. They have SCAMED SO MANY PEOPLE. I know you got some complaints but there are tons more that havent contacted you as I have checked with other Websites & ****** . Thank you for your help but I still want to proceed so my ***** gets its money back.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 11/12/2024

  Why should I call the Bank as the Co. says to stop the complaint. They lie to you & to me . They keep saying they sent a refund & thats a LIE. They only refunded the shipping $9.95. still owe the rest since they got the product back unopened in the original shipping pkg also unopened. I called my ****** & no other refund was made. 
  They just keep lying & you dont care. 

• Initial Complaint

  Date:09/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order was placed August ****** And I still haven't received it after a little over a month and a half. I have asked for a total refund, Is in emails, And all they can say is it's on its way. Is there is no other way To contact them But through email. There Phone number does not work. We are senior citizens and can't afford to lose money. We are starting to think it's a scam.

  Business Response

  Date: 09/22/2024

  Hello BBB Team,

  We've received the complaint of ****** ***** and would like to inform that the order was already delivered with the tracking number of 4204154592395927005303010011190015. Please be informed that the Courier that we used for local delivery is **** post.
    
  Tracking number:4204154592395927005303010011190015
   
  Telephone number: **************
  
  If the customer didn't receive the parcel, we would be happy to send a replacement for his order.
  
  Sincerely,
  Medilisk Team

   

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE NOT RECIEVED THE PRODUCT YETAND IT HAS BEEN 17 DAYS SINCE THEY GOT THE ORDER , BUT THEY GOT THEIR MONEY THAT DAY. I WOULD RATHER HAVE THE PRODUCT BUT IF THEY CAN NOT SEND IT THEN I WANT A REFUND.

  Business Response

  Date: 09/20/2024

  Dear BBB,

  
  We sincerely apologize for the delay in William 's receipt of their product. After reviewing the status of the order, we can confirm that it is still in transit with ***** and the tracking number is 4204690292612903269821100115761725.

  
  To address the inconvenience caused, we have processed a full refund for William 's order, which they should see reflected in their account shortly.

  
  We value ********* business and are committed to providing a resolution. Should they have any further questions or concerns, we encourage them to reach out directly.
  Thank you for your assistance in this matter.
  
  Medilisk Team

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an ad online for a product that claimed to assist in the relief of tinnitus by healing the nerve endings sending inaccurate sound to the brain. I ordered two bottles of the product. When I received the product, it was clearly labeled earwax remover. Excessive earwax is not an issue in my tinnitus as verified by a medical doctor. If the product had originally indicated it was for removal of earwax, I would not have bought it, but it indicated it was for healing the nerve endings. The packaging on the product I received was completely different than the packaging pictured online. I immediately contacted their customer service department for a refund. Their website indicates that they will provide a 100% money back guarantee if you are unsatisfied with the product. Please note that the customer service number listed on their website does not exist. I emailed customer service and have been in a ****** long email exchange with **** who I also now believe to be a bogus entity, where they are refusing to give me my money back. They are indicating that to get a refund I need to ship the product back to a warehouse in *****. The cost of shipping the product to ***** would exceed the refund. The company indicates that it is located in ******* and the return label on my packaging indicates it was also shipped from *****************. Through many, many email exchanges they are offering me a 50% refund if I will just keep the product. But I dont want the product. I want to return it and get my money back as indicated in all of their marketing and their website. I have copied and pasted their website information to them, asking them to honor their own marketing, but they are refusing.

  Business Response

  Date: 09/15/2024

  Hello ***,

  We have received your request and have decided to issue you a full refund for your order without requiring you to return the item. We sincerely apologize for any inconvenience this issue has caused, and we greatly appreciate your feedback regarding our product. Rest assured, we are committed to making improvements to avoid such situations in the future.

  Please allow 3-7 business days for the refund to be processed and appear back in your account.

  If you have any further questions or need assistance, please feel free to contact us. We are here to help!

  Thank you for your understanding and patience.
  
  

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am curious how they will know who to credit, as my complaint did not include any order information. The amount paid was $61.91 for 2 bottles of the fraudulent "treatment." 

  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 09/16/2024

  I'm still concerned about how the company is planning to refund my money when there was no order information included in my complaint through BBB. 

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, thanks BBB for helping me. On 8/16, 2024 I ordered a Medilisk 4-pack of Lung Cleansing Sprays (.07oz shown on pkg, 1 oz shown on bottles) from the Medilisk web site. I paid $104.91. Order #MD306931, Yanwen Tracking #VR622123405YP. I used the product twice and each time I had an itchy throat & odd feeling in my lungs- I waited a few weeks between the uses to make sure my lungs were clear of the first use. Medilisk' web site advertises that its' Lung Cleaning products will make lungs healthier and the product did not do that for me. I decided I deserve a refund because the product affected me negatively and that the product is falsly-advertised. Many times I called Medilisk and only got a ringing phone or busy signal. The site's feedback form does not work. I emailed Medilisk (see pics) and their response was they would not return my $104.91...they did not resolve my ****************** I am a hard-working, low-income, older woman and this Medilisk purchase was truly not affordable... but Medilisk's web site advertising makes it seem to be a miracle health product with no possible negative ***** effects.. Additionally, the site does not list WHERE Medilisk's laboratory that creates the Liquid in the bottles konly their Miami Distribution business is listed) ... I read credible source information that the Liquid/Bottles are created in ***** -after COVID originated in *****, Medilisk needs to show the product's country-of-origin so Consumers can decide if they then want to buy it. I am asking a full refund of $104.91 and to be added to any Class Action lawsuits against Medilisk. Medilisk has my ***** bank credit/debit card information.

  Business Response

  Date: 09/12/2024

  Hello,

  We have received your request and have decided to issue you a full refund for your order without requiring you to return the item. We sincerely apologize for any inconvenience this issue has caused, and we greatly appreciate your feedback regarding our product. Rest assured, we are committed to making improvements to avoid such situations in the future.

  Please allow 3-7 business days for the refund to be processed and appear back in your account.

  If you have any further questions or need assistance, please feel free to contact us. We are here to help!
  Thank you for your understanding and patience.
  
  

  Customer Answer

  Date: 09/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
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