Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order charged 10/23/24. I have not received it. I paid $61.91 from MEDILISK for 2 bottles of Tininitis. I want my order canceled and refunded. 2438886MT1DW59LSG ***** ********

  Business Response

  Date: 11/12/2024

  Hello BBB Team,

  
  Thank you for your attention to this matter. After reviewing the customers order, we can confirm that the item is currently in transit with the courier. As the order has already been handed over to the shipping carrier, we are unable to process a refund or cancellation at this stage.

  Once the item is delivered, the customer will have the opportunity to review the product, and if necessary, return it following our return policy. Please let us know if you need any additional information or assistance with the resolution of this matter.

  We appreciate your understanding and look forward to resolving this promptly.

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using the product it irritated my ears and gave me a cold and sore throat. Which I stopped use immediately. The company offered a money back guarantee and now they will not honor that. Told me they will give back 30% which is not what the ad read. Any help you can give me on this matter is appreciated. Sincerely ****** ******

  Business Response

  Date: 11/12/2024

  Hello,

   

  Attached is the proof of refund.

• Initial Complaint

  Date:11/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase thru Medilisk for Lung Cleansing solution. In the ads they claimed a free 90 day return policy. in addition their info all claimed to be an ***************** I received the product and used as directed. After 2 weeks I found no relief and I requested a return. The 1st response I received stated because I received a discount the product was non-returnable. After i complained and threatened to call my credit card *** They changed their position and offered a refund, however:1. I am responsible for all shipping (no free return)2. The return address is in *****, not a US company, and no refund will be given until the receive confirmation of delivery. I'm sure they will never confirm delivery.I am responsible for all shipping , this is a (medical? ) solution I have no means for com[pleating customs paperwork that I'm sure will be required. In addition they refuse to provide a return address ******** is clear to me that this company is placing barriers that are impossible to meet in order to not refund my purchase. I will still be contacting my ******************* as I feel this is fraud, but hopeful you can make other buyers aware of the business practices of the company.

  Business Response

  Date: 11/12/2024

  Hello,

  We have successfully issued a full refund.

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:11/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some hearing spray, and some ear drops from Medilisk. They made all sorts of claims as to what it would help/cure. It did none of the claimed results. I asked for a refund and I got a reply offering, first 30% then 50% off. I refused, again requested a refund. Since i did not hear back from them, and my 30 day money-back guarentee was running out, I sent the product back to the senders address on the package. I got tracking, and a week later tracked my return package and it showed they had receive it back, and even showed the time of day they received it back. I heard nothing from Medilisk, so I contacted ******, my payment source. They replied to ****** saying they had not received the product back and that I needed to send it to some address in *****, which was not possible, since they already had the product returned to them. ****** said I had not responded to their request so they denied my claim. I have 15 pages of e-mails back and forth between myself and ********** Medilisk. How can they get away with this?This partial order was for $36.00US. I have a second item for $72.96 sent in the same packagem and returned in the same package with the same non refund. What can I do?? Thanks

  Business Response

  Date: 11/10/2024

  Hello,

   

  Upon checking you have been refunded for full amount. 

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22537696
  
  I am rejecting this response because:I have NOT been refunded for either the $72.96 or the $36 asked for in this complaint.  There was a previous one for $48 that WAS refunded, but not these in question.
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 11/26/2024

  I returned the items,with tracking, and it shows they received them back. The first excuse they said was it was not their address.  It was the same return address on the original package they sent me. Then when I sent them, and ****** a copy of the Canada Post receipt they said they would check. Meanwhile they had sent another product which I refused unopened, so *********** sent it back to the same address I sent to, ad it was accepted and refunded ($48). So the xcuse that it is not the right address is totally false. I think they realize that old excuse won't work anymore, so now they say they paid me. They are trying to mix up the other order ($48) with this one so later they can say "We didn't lie, we refunded him" or "We just got the orders mixed up" or some such thing. When they refund the money for both orders ($36 and$72.96) ****** will notify me by e-mail of the refund. They have made no such refund, nor has ****** confirmed that. Complete fraud.  Thanks for your help. I would have replied sooned, but the **** internet was down for a while, so I didn't receive your reply. I got your phone call, and started looking for you response, s when I finally got it, I responded.

  Business Response

  Date: 11/26/2024

  Hello BBB,

  We have successfully refunded the customer.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22537696
  
  I am rejecting this response because:As I predicted in my previous e-mail, Medilisk did what I thought they would do=show a different purchase/refund rather than the one in dispute.  Look at the dates, plus there is no complaint # on the doc they sent you.  That is the one the *********** returned to the same return address I sent the in question to!  I hope it is becoming more obvious that they are still trying to dodge the refund issue.  They knew they had NOT refunded the amounts/items that we have been referring to all along, but still being dishonest, hoping you/****** will believe them! I've explained all this many times, over & over. Please see what they are doing!
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 11/27/2024

  Hello,

  Attached is the receipt of full refund, Please check.

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the hearing restoration spray upon my first use within a few minutes my throat and sinuses became irritated. Later that night I developed a severe cold. I have reached out to the company to take advantage of their unconditional money back guarantee. At first they stated that they do not accept returns but would refund me 50%. When I stated that was not sufficient they all of a sudden gave me a return address and indicated that I would need to return the product at my expense. Then they offered me a 50% refund again. They have a money back guarantee and they do not honor it. I would like a refund

  Business Response

  Date: 11/06/2024

  Hello, we already process the full refund. Please check.

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:11/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the internet when their ad popped up. I looked for hemorrhoid creme started to place order BUT did not complete order and clicked out of website. On website 10/6/2024. I went back into site 2 times to check that I did not complete transaction and clicked out of website. I had put in credit card info and since that info is already input on my computer it generated it on their website, however I did not complete the last step of process. I was charged three times for trans action and it came out of my account = $61.91, $61.91 and$34.00 on 10/9/2024. I notified company on 10/11/24-they stated too late package already sent-notify them when I receive packages. Notified them-they stated they do not accept returns "not their policy" I sent them notice their website states:30 day return policy. They offered 30 % off next order, I stated I wanted a refund. They stated best they could could do was 50 % refund-I stated full refund. They stated I had to send to package to ***** undamaged. I stated ok send me address BECAUSE I received package damaged. They stated send us pictures of damaged package-I did, now they want a video? I just want a refund. All of this trouble-I did not not complete transaction and would just like a refund that is due me. Please Help!

  Business Response

  Date: 11/03/2024

  Hello BBB Team,

  Thank you for your attention to this matter. I wanted to provide clarification regarding our standard process for verifying claims of damaged items.

  Upon reviewing our conversation with the customer, we received a photo showing only the external box. However, to accurately assess and process claims involving product damage, we require a clear photo of the item itself, highlighting the specific damage. This is part of our standard procedure to ensure thorough verification, which allows us to address the issue properly and determine the appropriate next steps for resolution.

  We have communicated this requirement to the customer and are awaiting their response with the necessary documentation. Once received, we will be able to move forward with addressing the claim promptly.

  Thank you for your assistance in ensuring a smooth process, and please let us know if we can provide any additional information.

  Best regards,

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Ear spray solution. I paid ***** for it.I decided not to use it and return it for my money back.I contacted them from their information provided and was told they will not refund all my money back but will give me 30 %off of other items. I told them this is not what their advertisement stated. Now they say I can return it but have to have proof which they never sent me nothing. I can't return it w/o their address. It was suppose to be 90 days guarantee or money back . My ear doctor advised me not to use it.

  Business Response

  Date: 11/03/2024

  Hello BBB Team,

  
  Thank you for reaching out regarding the customer's concern. After reviewing the messages, we noted that the customer has informed us the item does not work for her as expected. In light of this, we are offering a 50% refund, allowing her to keep the item or, if she prefers, share it with friends who may benefit from it.

  
  This approach aims to provide a fair resolution while accommodating the customers experience with the product. We hope this offer will satisfactorily address her concerns, and we appreciate your assistance with this case.

  
  Thank you,

• Initial Complaint

  Date:10/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  company charged me for priority mail which i never requested and did not ship product. Company stated in an email, at the time order was placed, they shipped product on 10/04 using a bogus tracking number. I am unable to contact their customer service thru their web site or no response from their email. After looking at their customer complaints similar to mine I am seeking a 100% refund. Please advise me on how this can be accomplished. thank you.

  Business Response

  Date: 11/04/2024

  Hello BBB,

  We sincerely apologize for the inconvenience the customer encountered regarding her order. We understand how frustrating this situation must be.

  We wanted to let you know that we are committed to resolving this issue promptly.

  The order was safely delivered on November 2, 2024, to the address our customer provided on their order.

  Tracking #: VR641303775YP
  Tracking link: ***************************************************************;

  Our return policy lasts 90 days from the date of delivery however the customer still has the ordered products and never returned them.

  If you have any further questions, feel free to reach out.

   
  Thank you for your understanding,
  Medilisk Team

  Customer Answer

  Date: 11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with MediLisk on 9/29/2024. Today is 10/21/2024 and I still haven't received the product that I ordered. At this point I just want a refund. I have emailed the company and ask for a refund and have received no response. I don't believe they have shipped anything. I just want a refund!

  Business Response

  Date: 11/04/2024

  Dear BBB,

  We sincerely apologize for the inconvenience the customer encountered regarding her order. We understand how frustrating this situation must be.

  We wanted to let you know that we are committed to resolving this issue promptly.

  The order was safely delivered (within the advertised time window) by **** on October 23, 2024 to the address our customer provided on their order.
  Tracking #: 4202904592612903574899000004963949 

  Our return policy lasts 90 days from the date of delivery however the customer still has the ordered products and never returned them.
  

  If you have any further questions, feel free to reach out.

   

  Thank you for your understanding,
  Medilisk Team

  Customer Answer

  Date: 11/04/2024

  First of all, I e-mailed them to inform them that I no longer wanted their products because their tracking showed it had not been sent 2 weeks after ordering. I have received the product, but on the 28th not 23rd of October. I have decided to keep it and try it although I am skeptical now, that it will do anything for me.

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22451532
  
  First of all, I e-mailed them to inform them that I no longer wanted their products because their tracking showed it had not been sent 2 weeks after ordering. I have received the product, but on the 28th not 23rd of October. I have decided to keep it and try it although I am skeptical now, that it will do anything for me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the products this company advertising to help relive with tinnitus that my husband is suffering. their products do not works at all and far for help make the problem worst.They 100% warranty of free returns and full refund if products don't ******** I am requesting a complete refund and return label and they are refusing to issue and won't refund my ********** is copy of the e mail I received in response to my request:Hello,?They responded this to me "Thank you for contacting us about returning the item you ordered. We understand that sometimes things don't work out and are happy to provide a ********* for your return address request, we just want to set your expectations about our Return Policy.1. Our customers are responsible for returning the package to our warehouse (we will not use the item you send to us, so it goes to our Chinese warehouse with returns) as we do not issue return labels and do not issue reimbursement for returning the item. (This means that we are not refunding any fees that you paid when you return the item to us)2. We only have one warehouse and are still working on building a warehouse for our other customers.3. The package should be in its original packaging to be considered.Additional notes are available in our Return Policy: *********************************************************** Please include a copy of your order receipt or other proof of return item. We recommend using a trackable shipping service or purchasing shipping insurance in case the package is lost during transit. Once we receive the item, we will issue you a full refund for the purchase of the item, excluding the shipping fee.Since you are our valued customer, we would like to offer you a 30% discount on your order as a gesture of goodwill. This way, you can keep the items. Please let us know how you want to ************ Regards,****, ??MediLisk Support Team".

  Business Response

  Date: 11/03/2024

  Hello BBB Team,

  Thank you for reaching out regarding the customer's concern. After reviewing the messages, we noted that the customer has informed us the item does not work for her as expected. In light of this, we are offering a 50% refund, allowing her to keep the item or, if she prefers, share it with friends who may benefit from it.

  This approach aims to provide a fair resolution while accommodating the customers experience with the product. We hope this offer will satisfactorily address her concerns, and we appreciate your assistance with this case.

  Thank you,

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22432185
  
  I am rejecting this response because: I paid full price for  the items, and would not give their products  to someone else  that cause more damage to the ears instead of helping.

  I am requesting full refund and free shipping label to return the items.
  
  Sincerely,
  
  *** *********

  Business Response

  Date: 11/04/2024

  Hi BBB, 

  We have already addressed the concern of the customer by fully refunding her orders (see attachments for proof of refund). 

  We sincerely apologize for the inconvenience this has caused. 

  If you have any questions, please feel free to reach out. 

  Thanks for your understanding, 

  MediLisk team

  Business Response

  Date: 11/05/2024

  
  

  Hi BBB, 

  We have already addressed the concern of the customer by fully refunding her orders (see attachments for proof of refund). 

  We sincerely apologize for the inconvenience this has caused. 

  If you have any questions, please feel free to reach out. 

  Thanks for your understanding, 

  MediLisk team