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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 299 total complaints in the last 3 years.
  • 263 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 3 bottles of Medilist Lung Cleansing Spray on 10/13/24 for $70.91. It did not work so I emailed them starting on 11/21/24 indicating I would like to return them for a full refund. They indicated since the items were discounted, they couldn't accept returns. However, they would offer me a 30% discount on any item in their store or partial refund. This was an auto-response from them since this is exactly what they did with many others I read here regarding their own complaints. I emailed back and stated I wasn't interested at all as that is a lie since anyone could buy it actually less right now and wanted full refund. They then emailed back with a 50% off refund and to keep the order. They also stated if I would like to send the order back, it would have to be mailed to their China's warehouse, another claim they made with all of the other customers here filing complaints. This is a pattern that they use to lure monies knowing that the product doesn't work. The problem is this is a total miss representation and they are pocketing a lot of money.

    Business Response

    Date: 12/10/2024

    Hello BBB,

    We have received the customer's complaint and sincerely apologize if the product did not work as expected. To resolve the matter, we have decided to provide a full refund for the order without requiring the product to be returned.

    Please be informed that it may take 3-7 business days for the refunded amount to be reflected in the customers bank account.

    Should you have any further questions or require additional information, please feel free to reach out.

    Sincerely,
    Medilisk Team

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Tinnitus Relief Spray which resulted ineffective despite the diligent used for over 4 weeks; despite this company clearly stated in their website they have a 100% guarantee and 100% hassle free refund nothing is further than the truth, they refused to give me my money back despite multiple emails, they only are giving the way around and changing the story so they can keep my money.

    Business Response

    Date: 12/06/2024

    Hello BBB and Customer, 

    We're sorry for the inconvenienced for the dissatisfaction with our product. We understand your concern and the hustle of returning the product, to make it up we have fully refunded your order. 

    Please let us know if there's further assistance.

    Customer Answer

    Date: 12/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ********

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov.20, 2024 my bank account was charged for $61.91 for hearing loss medication. As of Dec. 2, 2024 I have not received it and I would like a total refund. Since ordering online I haven't received any invoice or acknowledgment from them. *********** in this company gone! I just want my money refunded.

    Business Response

    Date: 12/03/2024

    Hello,

    We have received your request and have decided to issue you a full refund for your order. We sincerely apologize for any inconvenience this issue has caused, and we greatly appreciate your feedback. Rest assured, we are committed to making improvements to avoid such situations in the future.

    Please allow 3-7 business days for the refund to be processed and appear back in your account.

    If you have any further questions or need assistance, please feel free to contact us. We are here to help!

    Thank you for your understanding and patience.

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 3 bottles of Medilist Lung Cleansing Spray on 10/13/24 for $70.91. It did not work so I emailed them starting on 11/21/24 indicating I would like to return them for a full refund. They indicated since the items were discounted, they couldn't accept returns. However, they would offer me a 30% discount on any item in their store or partial refund. This was an auto-response from them since this is exactly what they did with many others I read here regarding their own complaints. I emailed back and stated I wasn't interested at all as that is a lie since anyone could buy it actually less right now and wanted full refund. They then emailed back with a 50% off refund and to keep the order. They also stated if I would like to send the order back, it would have to be mailed to their China's warehouse, another claim they made with all of the other customers here filing complaints. They also indicate they will be discarding the products on their end. They know it would cost me or any other of their customers more than getting a refund so that is why they do that. I emailed back and let them know not to try this with another customer and I was going to file a complaint with the BBB. They offer a 100% money-back guarantee and I am requesting the BBB to contact them and ask for my full refund of my order from 10/13/24 for $70.91. I have included the email strings from **** at Medilisk attempting to rectify the situation with their offers. I just want my money back/refund. Thank you, ******* *******

    Business Response

    Date: 11/28/2024

    Hello,

    Please see attached for the refund made to the customer.

    Thank you for your help!

     

    Best,

    Medilisk 

    Customer Answer

    Date: 12/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and canceled the order soon after. Was charged and have not been issued a credit . This will show up in two amounts (***** and *****) please help us with our refund as we are seniors on a fixed income. Thank you Date of transaction date is November 19th 2024

    Business Response

    Date: 11/27/2024

    Hello,

    We apologize for the inconvenience. To locate your order in our system, could you please provide the following:

    Screenshot of your bank statement showing the recent charges from our store

    Name used for the purchase

    Email associated with the order
    Shipping address
    Product purchased


    Once you share this information, we'll check it immediately for you.

  • Initial Complaint

    Date:11/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The item was ordered in Nov. 2024. I ordered 1 item and they changed my order to 3i items. when I seen the bill on line i called them to cancel the order. They responded the same day I placed the order with an email saying the order was already in progress and could not be cancelled. They have a 30 day return process that states if your not satisfied for any reason you can get a refund. The problem is you can not ever call them as the line is always a busy signal.

    Business Response

    Date: 11/27/2024

    Hello,

     

    We sincerely apologize for the inconvenience you experienced while trying to cancel your order. Our commitment to same-day shipment ensures urgency in processing orders, but unfortunately, this sometimes means we are unable to cancel them once they are in progress.


    To make this right, we have processed a full refund for your order, and there is no need for you to return the items. We hope this helps resolve the issue to your satisfaction.


    Thank you for bringing this to our attention, and we appreciate your understanding. Please dont hesitate to contact us if you have any further concerns or questions.

     

    Medilisk Team

    Customer Answer

    Date: 12/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered There product Herbal Hemorrhoid cream, and there guarantee says if it doesn't work in 30 days they would refund all paid funds! "It does not work" I contacted them and just got the run around! "NO Satisfaction" This hemorrhoid cream had zero effect! "snake oil" There add was and is a total scam! Should have known better than to order something from *****! But I did because of the Guarantee! Now they say the guarantee isn't worth the rice paper it was written on!

    Business Response

    Date: 11/25/2024

    Hello,

    We have received your request and have decided to issue you a full refund for your. Rest assured, we are committed to making improvements to avoid such situations in the future.

    Please allow 3-7 business days for the refund to be processed and appear back in your account. If you have any further questions or need assistance, please feel free to contact us. We are here to help!

    Thank you for your understanding and patience.


    Customer Answer

    Date: 11/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *********

  • Initial Complaint

    Date:11/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    it took 3 letters for them to talk about refunding. When I sent it back, the post office said it was a bad address. I only had 30 days to return it. I called the library they had the same address. I wrote to the attorney general, they said for me to find a better address. I can't so I came to you.

    Business Response

    Date: 11/21/2024

    Dear BBB and Customer,


    We sincerely apologize for the inconvenience and dissatisfaction caused by the product. We understand the frustration of having to return it at your own cost, and we deeply value our customers' satisfaction.


    To make things right, we have processed a full refund, which should be reflected in your account within 3-7 business days. Please let us know if this solution works for you, or if theres anything else we can assist you with.


    Thank you for your understanding, and we appreciate your continued support.

    Medilisk Team

    Customer Answer

    Date: 12/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** **********

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them on oct 6 th and they said I would have it in one week and they chaged my card on oct 6th ,i called them on oct 14th and told them to stop the order ,on oct 25th the package was in my mail box ,so I went to the post office and had them do a return to sender I texted them and told them I had sent it back ,two days later it was in my mail box again with a note that said they would not pay for the return so I had to pay $8.03 to send it back ,I texted them again and let them know that I paid to have it sent back , I have emailed them over and over about the refund and still nothing has been done

    Business Response

    Date: 11/14/2024

    Hello BBB and Customer,


    Were very sorry for the inconvenience this situation has caused. We understand your frustration, and we truly appreciate your patience. Please know that we are committed to resolving this issue.


    After reviewing your case, we have processed a full refund to your card. You should see the refund appear in your account shortly.


    Again, we sincerely apologize for any confusion or delay, and we appreciate you bringing this to our attention. If you have any further questions or concerns, please dont hesitate to reach out, and well be happy to assist you.

     

    Medilisk Team

    Customer Answer

    Date: 11/14/2024

    Thank you for your help ,It is great that they will finally pay my money back ,after fighting with them with all the emails and phone calls  I will wait and see when it is sent to my credit card ,                                        I am happy with this ,thank you so much and may God bless you all 

    Customer Answer

    Date: 11/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order charged 10/23/24. I have not received it. I paid $61.91 from MEDILISK for 2 bottles of Tininitis. I want my order canceled and refunded. 2438886MT1DW59LSG ***** ********

    Business Response

    Date: 11/12/2024

    Hello BBB Team,


    Thank you for your attention to this matter. After reviewing the customers order, we can confirm that the item is currently in transit with the courier. As the order has already been handed over to the shipping carrier, we are unable to process a refund or cancellation at this stage.

    Once the item is delivered, the customer will have the opportunity to review the product, and if necessary, return it following our return policy. Please let us know if you need any additional information or assistance with the resolution of this matter.

    We appreciate your understanding and look forward to resolving this promptly.

    Customer Answer

    Date: 11/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

medilisk.com is NOT a BBB Accredited Business.

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