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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 299 total complaints in the last 3 years.
  • 263 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction is, first, Dec. 30, 2024. I was attempting to make a purchase for their tinnitus spray and accidentally hit to get three bottles and five bottles. I could not find any information on how to correct this mistake and they had printed not to hit the back button as you may get charged twice. As I tried to find a way to correct the order it popped up that my order had been placed. One for $45.00 and another for $82.91. They claimed that I had a 90 day guaranteed return policy but I havent been able to contact them as the number ************) just rings and finally cuts off. Also, on January 13, 2025 I was billed $29.95 for which I had no idea what that was for but in reading other complaints I saw that amount was for a membership that I had not read anything about. I would like to return their product for a refund as I no longer trust them or want the products, also I would like a refund for the membership I didnt know about or want. The merchandise was shipped from Warehouse Manager, ********************************************************** **********, **. *****. The tracking number is **** Tracking #eVS 9261 2903 5749 0100 0014 9200 04. Then it has SK50 350 EWR and below that is VR ********* YP.

    Business Response

    Date: 01/16/2025

    Hello,

    We have refunded you everything. Attached is the proof.

    Customer Answer

    Date: 01/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 2, 2024 I ordered 2 bottles of Medilisk ***************** Blend. I paid $48.00 which was charged to my **************** Card. The company was paid for this transaction. I was offered a 30% discount as well as a 90-Day Money Back Guarantee as per their advertisement. The product did not work so I tried to call the company to request my refund. Each time I called, the phone immediately went to a busy signal. I emailed their customer Support Team and received an answer from **** *. She replied, Due to the discounted nature of your purchase, we cant accept returns. However we have a special offer for youchoose between 30% discount on any item in our store or a partial refund of your order. I told her that her offer was unacceptable to me and that I wanted a $48.00 credit placed on my **************** Card. That was on January 9th and I have not heard back from them. This company is a SCAM and should be shut down, fined, and all money should be returned to dissatisfied customers.

    Business Response

    Date: 01/14/2025

    Hello,

     

    Attached is the proof of full refund. Please check:

    Customer Answer

    Date: 01/15/2025

     
    Complaint: 22809015

    I am rejecting this response because:

    I have not received anything from Medilisk regarding the $48.00 refund that I am requesting.

    Sincerely,

    ***** ********

    Business Response

    Date: 01/15/2025

    Hello *****,

    Please find attached the proof of refund for your reference.

    If you have not received the funds yet, we kindly ask you to coordinate with your bank, as the refund has been successfully processed on our end. Banks may sometimes take a few business days to reflect the amount in your account.


    If you need any further assistance, please dont hesitate to contact us. Were here to help!

    Best regards,
    Medilisk Team

    Customer Answer

    Date: 01/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are charging me monthly. I dIdnt ask for that

    Business Response

    Date: 01/14/2025

    Hello BBB/ Customer,

     

    Were sorry to hear that youve experienced an unauthorized debit. Upon reviewing your account, we see that a subscription to the Medilisk Health Rewards Membership was activated during your purchase.


    This membership provides valuable benefits, including 50% discounts, 24/7 priority support, and early access to new products, for a cost of $29.95 per month. However, if this was not something you authorized or intended to subscribe to, we sincerely apologize for the inconvenience.


    We have already processed the cancellation of your subscription and have initiated a refund to your original payment method. The refund will be credited back to you within 35 business days, depending on your banks processing time.


    Thank you for bringing this to our attention. If you have any further questions or concerns, please dont hesitate to reach out. Were here to assist you.

    Medilisk Team

    Customer Answer

    Date: 01/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/16/2024 I placed an online order with "Medilisk" for a total of $104.91 for 5 bottles of "Hearing Restoration Spray". I thought I was reviewing the order but the order was automatically placed. I immediately sent an email to cancel the order, but was informed that it was already being processed, which seemed impossible. When I received the order I contacted hem to return it. I was told some items were not returnable. I had not opened package. I was offered a refund of $27.00 which I accepted because I wanted to be done with the whole situation. This is the first time I have never been able to review an order before it was placed. I'm a senior living on a fixed income and I would never have ordered 5 bottles of the product. I wanted to change the order to 2 bottles. Also I was charged priority shipping which I didn't agree to and a processing fee. I believe the whole website is set up to the advantage of the seller. The address of seller: Warehouse Manager *********************************************** **********, **. *****. WiFI phone # never answered. Ijust don't want this to happen to another unsuspecting senior.

    Business Response

    Date: 01/15/2025

    Hello,

     

    Attached is the proof of full  refund.

    Customer Answer

    Date: 01/16/2025

    The refund is pending in my account as of this morning.  It was not refunded on 11/26/2024 as they indicated.  I believe that if I had not filed this complaint the money would not have been refunded.

    When the money is actually in my account I will close this complaint.

    Thank You.

    Customer Answer

    Date: 01/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope they have amended their website so one can review an order before it is placed. Also adjusted their ordering process so the priority mail tab to decline is much more visible.  Their priority mail took 3 weeks. 

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 30 2024 I purchased online 2 tubes of medicated cream and was charged $19.00 and $47.86 from Medilisk 1 (as it appears on my **** bill) ... Yesterday (Jan 12, 2025) I noticed a pending charge of $29.95 charged to my card from Medilisk Health ******* ... I had NO intention of becoming a member when I ordered the cream, in fact I don't recall even being asked if I wanted a monthly subscription. The website was misleading at best. I have tried several times to contact Medilisk Heath ******* using their published phone and email info but get nothing but a busy signal. I want them to unsubscribe me and reimburse me for the $29.95. Thanks for your help !!!

    Business Response

    Date: 01/13/2025

    Hello,

     

    Attached is the proof of refund below.

  • Initial Complaint

    Date:01/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have already filed a complaint but I see the same phone number listed on two different addresses for this company. Same number that gives a buy signal all 10 times I called.I bought one $30 bottle from this company and charged a processing and shipping fee as well. Seemed normal, never got it. Had to email and ask. Then they started shipping something from *****. Three weeks later they charged another $30. They say "a membership was added." Interesting wording. Not that I signed up for a membership.Including screenshot of second address same busy signal phone number.

    Business Response

    Date: 01/11/2025

    Hello,

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 01/13/2025

    They are a fake business! Try calling the number. It's a busy signal. The company is a total scam from ***** pretending to be American.

    Customer Answer

    Date: 01/14/2025

     
    Complaint: 22798479

    I am rejecting this response because:

    They are a fake business! Try calling the number. It's a busy signal. The company is a total scam from ***** pretending to be American.



    Sincerely,

    ******* *******

    Business Response

    Date: 01/14/2025

    Hello,

     

    We have issued a full refund. Attached is the proof.

    Customer Answer

    Date: 01/15/2025

     
    Complaint: 22798479

    I am rejecting this response because:

    I have yet to receive the product that I had actually purchased for approximately $42. It's shipping from *****. I would never purchase it knowing this. I plan to return it if it ever arrives. This is a fake **************** based in *****. They have a fake number that gives a busy signal. I'm more concerned about them operating than I am about fraudulent charge for a monthly membership I never purchased. 

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:01/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 6, 2025 I had previously ordered an ************* from this internet company on Dec 23, 2024. On Dec 24, 2024 my debit account was charged $70.91 for the entire order. The product arrived on Jan 6, 2025 and my debit account was charged another $29.95. I cannot reach them by phone as it is always comes back as a busy signal. Based on the reviews I read (after the purchase) shame on me for doing business with the scam......they need to be shut down, fined and money returned to all customers!

    Business Response

    Date: 01/07/2025

    Hello BBB Team,

    Thank you for reaching out to us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Were writing to confirm that your subscription has been successfully canceled, and no further charges will be made. Additionally, **** verified that the payment for the membership was not captured and has been canceled.

    If you have any questions or need assistance, dont hesitate to contact us. Were here to help!

    Sincerely,

    Medilisk Team

    Customer Answer

    Date: 01/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:12/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 item from medilisk which I never received then I get charged for another item that I never ordered the first order was ***** and the second one was ***** I don't see how these businesses can get away with this!

    Business Response

    Date: 12/27/2024

    Dear BBB and Customer,

    We're sorry for the inconvenienced for the dissatisfaction with our product. We understand your concern and the hustle of returning the product, to make it up we have fully refunded your order. 

    Also, customer is subscribed to our membership which causes the $29.95 charge. Weve processed the cancellation of the subscription and confirmed refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time. We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help. Thank you for giving us a try, and we wish you the best in your health journey.

    Please let us know if there's further assistance.


  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered I package at -$50, they added 2 (and now 3) extra upsale orders to my order! I will call my bank tomorrow and contest/ cancel my card #!

    Business Response

    Date: 12/18/2024

    Dear **** and BBB,


    Thank you for bringing this to our attention. Upon reviewing your order, it appears that during the checkout process, additional promotional offers were added to your order through pop-up selections.


    To resolve this matter promptly, we have refunded the charges associated with these promotions and canceled the subscription that was inadvertently joined. We apologize for any confusion or inconvenience this may have caused.


    If you have further questions or concerns, please dont hesitate to reach out to our customer support team.

    ******************** Team 

    Customer Answer

    Date: 12/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company hoping to help with the ringing in my ears! This spray does not work and in fact made the ringing louder than before. Before I ordered i read I had 90 days to return the product, so i bought 3 bottles for $60.91.After I sprayed it into my ear it felt like ***************** bubbling. It gave me a headache and my eyes felt burning and it made me dizzy! I knew at that moment that this stuff is not any good. I know I shouldn't fall for these scams but I was hoping to get some relief from the buzzing. They have an F rating the phone number doesn't work it just rings busy they said they cannot accept any returns but that they would give me 30% off of anything else in their store. Well I don't want anything else in their store and when I said you said there was a 90-day return policy and now you're going against it. I have plenty of emails reaching out to them and they all respond with the same message. This is a scam and people are falling for it but I'm not just going to sit back and not fight for my money. I called my credit card and made a claim with the company it's not my fault that they won't stand by their word of a 90-day return. And all those people on the website saying that it worked for them and gave five stars that's all fake too. So I came to the BBB and screenshotted your rating of this company please can you help me get my money back? Thank you ******* *******. Waiting for your response to how you deal with these fake companies scam people for their money and not accept returns it's just ridiculous. I just tried to send this email to the website on your page but it's fake too. ******************************* Their #************ never answers rings a few times then stops????Thank you

    Business Response

    Date: 12/17/2024

    Hello,

    Please check the attached file for full refund.

    Customer Answer

    Date: 12/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

medilisk.com is NOT a BBB Accredited Business.

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