Online Retailer
medilisk.comComplaints
Customer Complaints Summary
- 344 total complaints in the last 3 years.
- 288 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had ordered a product in June, which was $42.91. I did not sign up for Health Rewards, but then they started charging me $29.95 a month, for this program which may have been associated with the product, but I was not aware of that. I was charged on July 21, ****** 6, and September 11th. My credit card company is disputing the July and ****** charges, but the Sept. 11th is still pending. I would like all the money refunded.Business Response
Date: 09/14/2025
Hello BBB,
Thanks for reaching out we're happy to clarify!
It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
?50% off all store products
?24/7 priority customer support
?Early access to new products
The membership is $29.95/month. Many customers find the savings easily cover the cost!?Pausing or canceling it
Customizing your benefits.Rest assured, as we have already cancelled the membership and refunded all the charges. Please allow us 3-7 business days for the amount to be reflected in your account.
******************** Team
Customer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* **********Initial Complaint
Date:09/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought goods and have been charged an additional fee that was not consented to. A charge of NZ $51.32 on the 10.09.25 has been debited that I would like refunded as did not consent to.Business Response
Date: 09/12/2025
Hi *******,
We are here to clarify, you selected Prime Discounts Membership during checkout. This membership unlocks exclusive perks:
Retail, travel, and dining discountshelping you save on everyday expenses.
Significant value for just $29.95/month, often saving you more than the cost of membership.
If youre unsure about keeping it, we can:
Pause it for later,
Adjust it to better suit your needs, or
Help you explore other solutions.Were sorry to hear that our Membership didnt meet your needs. Were writing to confirm that your subscription has been successfully canceled.
The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
If you have any questions or need assistance, dont hesitate to contact us. Were here to help! Thank you for choosing us. We appreciate your understanding, and wed love to welcome you back in the future.Customer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ***Customer Answer
Date: 09/24/2025
Have not received refund as stated, please advise time frame for refundBusiness Response
Date: 09/25/2025
Hello,Please check proof of refund below
Business Response
Date: 09/25/2025
Dear BBB and Customer,
Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
As requested, weve processed the cancellation of your subscription and confirmed your refund.
The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.
We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.
Thank you for giving us a try, and we wish you all the best on your health journey.
Customer Answer
Date: 09/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ***Initial Complaint
Date:09/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a recurring transaction for ***** a month for a service I didn't sign up for and receive no monetary benefit from. I have attempted to contact them without any response. I have attached a screenshot shot of the transaction. Please help me get my money back and discontinue this transaction. Thankyou.****** *******Business Response
Date: 09/11/2025
Hi ******,
Were sorry to hear that our Membership didnt meet your needs. Were writing to confirm that your subscription has been successfully canceled.
The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
If you have any questions or need assistance, dont hesitate to contact us. Were here to help!Thank you for choosing us. We appreciate your understanding, and wed love to welcome you back in the future.Nexa
Customer Answer
Date: 09/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:09/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a product from this company and was (unknown to me) signed up for a membership that has a recurring monthly fee of $29.95 that was charged to my ****** accountI sent an email to Medilisk requesting a credit back to my account and cancelling the membership that I never authorizedthey never replied backI now have another $29.95 charge pending on my ****** account I emailed them and demanded they cancel the latest charge, cancel the membership and credit back my account for the first chargethey did respond back this time, but ignored the unauthorized charges complaint and only agreed to cancelling the membership if that is what I really wantedI opened up a complaint file with ****** about Medilisk (Prime Commerce) todayI also checked online today and found that this company has a history of complaints against them for unauthorized charges for memberships in addition to selling products that dont do what they advertise. This company appears to be a scam but are still in business even though there are many complaints about themBusiness Response
Date: 09/09/2025
Hi ******,
Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
Thank you for giving us a try, and we wish you the best in your health journey.Medilisk
Customer Answer
Date: 09/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:09/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction charges September 8th, 2025 for ***** and Aug.15th for *****. Both have a number attached to them that is the same *********** WY. Both charges are named from MEDILISK. I was not buying anything on either of these two dates. However I did buy a product from this company on July 18th, 2025 for ****** Canadian dollars with the same numbers of *********** WY. So this was the only valid purchase, the 2nd and 3rd transactions need to be reversed from my *****Business Response
Date: 09/09/2025
Hi *****,
Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
Thank you for giving us a try, and we wish you the best in your health journey.Medilisk
Initial Complaint
Date:09/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Medilisk started charging me $29.95 a month for something that I didn't sign up for. I still don't know why I was being charged. Not for products. For some kind of membership that I didn't sign up for.Business Response
Date: 09/03/2025
Hello,
We refunded everything, please check the attached proof of refund.
Initial Complaint
Date:08/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction Date: August 16, 2025 Order Number: #MD539366 Yanwen Tracking Number: UK390053016YP MediLisk **************** ****************************** Several emails were sent to compnay with no valid resolution. Payment was accepted and no product was deliverd. According to response, product was delivered to New ************* when the address ****** provided is in ************* where I happen to live. Lastly, according to response, company claims that package "bounced between" postal facilities, ultimately endedin up not being deleiverd. I would loike a full refund of my stolen paymnet of / total = $42.91 USDBusiness Response
Date: 09/01/2025
Hi ****,
Thank you for reaching out to us. We apologize that you have not received your order yet and for this inconvenience you've experienced. Unfortunately, we received an update that your parcel was returned to sender.
To resolve this issue, we would like to resend a replacement for your order. Could you please double-check the address below to ensure accuracy?
**** *****, **********************************************************************, **********
If everything appears correct, we will proceed to send out the replacement promptly or let us know of your preference of resolution.Customer Answer
Date: 09/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The address however is missing my unit number, UNIT #***
All othere address information is correct.
Sincerely,
**** *****Initial Complaint
Date:08/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a product it was a one time deal. I received the product and payed for it then a month later I was charged *****.I hadnt ordered anything else. It said it was auto pay which I didnt sign up for and I dont want any auto pays or memberships. I would like it cancelled. It doesnt make me want to order again from a company that is charging me for things I didnt authorize!!Business Response
Date: 08/31/2025
Hello BBB Team,
Thank you for reaching out. It looks like the Medilisk Health Rewards Membership was added during your checkout. This program includes benefits such as:
50% off all store products
24/7 priority customer support
Early access to new products
The membership is $29.95/month, and while many customers enjoy the savings, we completely understand if it isnt the right fit for you.
Weve already cancelled your membership and issued a full refund for the charge. You will not see any future billing related to this membership.
We appreciate your feedback and hope to serve you better in the future.
Sincerely,
Medilisk TeamCustomer Answer
Date: 09/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:08/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dates of charges are April 1st, May 2nd, June 2nd, and July 2nd. each charge is $29.95. $119.80 is the total charges so far. They kept charging me for a health rewards subscription. I purchased one item and have been charged monthly for a subscription. They said it was attached to the cart when purchasing the item. I saw nothing about a subscription to rewards or a charge when I purchase a product. I have emailed them requesting refunds but they state they can only refund one month. This is a scam on their part. They said they emailed me about the subscription but I never received anything about it. I finally got them to cancel the subscription. I contacted pay pal but not much they can do. the company sent me an email trying to lower the price of the subscription. I keep telling them to cancel it and I want a full refund for the charges. ******* has cancelled on their end to stop the reoccurring charges. I haven't purchased any items except the one. I don't have a tracking number. All they keep sending me is their policy without any resolution. please help. thank you, I have sent multiple emails to them.Business Response
Date: 08/31/2025
Hello BBB Team,
Thank you for reaching out and sharing the details of your experience. We sincerely apologize for the inconvenience and frustration caused.
Please be assured that we have cancelled your Health Rewards membership to ensure no further recurring charges will take place. In addition, we have issued a full refund of all charges related to the membership back to your account.
You should see the refund reflected in your payment method within 57 business days, depending on your bank or payment provider.We appreciate your patience and understanding, and we apologize again for the confusion this caused.
Sincerely,
Medilisk TeamCustomer Answer
Date: 09/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ***** (******) Recently MarriedInitial Complaint
Date:08/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I logged into my ****** account and found monthly charges from the company for *****. I have never done business with this company or any of its partners. They have taken ****** of total fraudulent reoccurring charges to date.Business Response
Date: 08/30/2025
Hi *******,
Were sorry to hear that our Membership didnt meet your needs. Were writing to confirm that your subscription has been successfully canceled.
The refunded amount (all months subscriptions) will be credited back to your original payment method within 35 business days, depending on your banks processing time.
If you have any questions or need assistance, dont hesitate to contact us. Were here to help!Thank you for choosing us. We appreciate your understanding, and wed love to welcome you back in the future.Nexa
Customer Answer
Date: 09/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.