Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 1-5-25 Amount paid to business $70.91 for ear cleaning/hearing restoration spray product Business also signed me up for $29.95 monthly recurring charge to my credit card without my knowledge or consent. Business committed to supply ear cleaning/hearing restoration spray product I have never received the order # for this order Business did not try to resolve my immediate request for the return of this order for a product where they deny the safety of their product or it's efficacy to do what it advertises. They only tried to offer a 30% discount to keep the unwanted product and not make a return. They advertise "results in 30 days" or your money back. Their fine print says you must return product in "original condition" unopened and must ship back to a China warehouse at customer's expense, customer to pay for shipping, insurance, etc. and customer must provide the order # which I have never received! I saw their ad while on the internet

  Business Response

  Date: 02/11/2025

  Dear Mr. ************************* sincerely apologize for the inconvenience and frustration caused by this matter. We understand your concerns regarding the unauthorized subscription charge and the difficulties in returning the product.
  To resolve this issue, we have canceled your subscription effective immediately and have processed a full refund of all charges, including the $70.91 transaction and the $29.95 recurring fee. You should see the refund reflected in your account within the next few business days, depending on your banks processing time.

  
  We deeply regret any misunderstanding or inconvenience this has caused and appreciate your patience while we worked to resolve the matter. If theres anything further we can do to assist you, please dont hesitate to reach out.

   

  Medilisk Team

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on line Medilisk.com 1 bottle of vein medicine for legs offered 2 bottles saw price and tryed to cancel said I didnt want two because it might not work for me I sent soon as thy sent email I have wrote them a certified letter this has been going on since dec 23 they automatically took out ****** from my account still wanted my refund they want answer that number I sent back with unopened package want my refund I live on fixed income they want respond they said it wasnt sent to them I said it was sent back from my post office with the return address they had on product sent to me Im so disappointed help me please ****** **** ************************************************

  Business Response

  Date: 02/07/2025

  Dear ****** ****,

  
  We sincerely apologize for the inconvenience youve experienced. To make this right, we have issued a full refund for your order. You should see the funds reflected in your account soon.

  
  Thank you for your patience, and we appreciate your understanding. Please let us know if you need any further assistance.

  
  Best regards,

  Medilisk Team

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 02/07/2025

  Bbb. Org has helped me get to medalist to resolve the money issue with them they have been very helpful you have a problem they can help you too

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was sent to my e-mail address ************************ on 2/01/25 Thank you for reaching out! We sincerely apologize for any inconvenience you may have experienced. I'm sorry if the product didn't work as expected. We genuinely want to assist you and resolve this issue to your satisfaction.If the item is faulty, we'll gladly send you a free replacement. Please share a short video showcasing the issue. Due to the discounted nature of your purchase, we can't accept returns. However, we have a special offer for you - choose between a 30% discount on any item in our store or a partial refund of your order.Feel free to keep the product, or consider gifting it to family or friends.Let us know your preference. We appreciate your understanding and look forward to resolving this for you.I told them that this product caused acid reflux I have 4 bottles left of MediLisk Lung cleansing spray, that are in their original container just as the company asks. This purchase was made on 1/11/25 I received 5 bottles. I want a refund on the 4 bottles that I have unopened.

  Business Response

  Date: 02/05/2025

  Hello,

   

  Attached is the proof of refund.

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 bottle of this stuff they charged me for 2 but reinbursed finally .Then they charged me again and did not refund.Then they turned right around and charged me again Jan and Feb.We have only received 1 bottle.I want this taken care of and not deducted again from my checking account.Thanks

  Business Response

  Date: 02/04/2025

  Hello,

  We have searched our system but were unable to locate your order. To assist you further, could you please provide us with the following details?
  Screenshot of your bank statement showing the recent charge from our store (please ensure any sensitive information is hidden for security purposes).

  Name used for the purchase
  Email address associated with the order
  Shipping address
  Product(s) purchased
  Order number (if available)

  
  Providing this information will help us quickly locate your order and assist you accordingly. We appreciate your cooperation and look forward to resolving this for you as soon as possible.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the product for tinnitus and it was no help. Was sent another one of this product and I asked it be stopped and was told because it is discounted I cannot return. I might add it is not here yet. Probably not sent out yet. I hate subscription practices and wish businesses made it clearer that that is what they do. My advise, do not buy, waste of money and they don't take returns. Won't even try to accommodate you.

  Customer Answer

  Date: 02/04/2025

  I have received a refund which is exactly what I wanted.

  Thank you

  ****** ****

  Business Response

  Date: 02/04/2025

  Hello,

   

  Attached is thw proof of refund for everyhting.

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have received a refund which is exactly what I wanted.

  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't got my order yet From ********** ust billed me ***** without my permission and they won't answer emails or phone I read about them here n decided I don't want to do business with them request full refund

  Customer Answer

  Date: 02/03/2025

  They answered my emails asking what I wanted to do n I told them I wanted a full refund they haven't answered yet

  Business Response

  Date: 02/03/2025

  Dear BBB and Customer, 

  We're sorry for the inconvenienced for the dissatisfaction with our product. We understand your concern and the hustle of returning the product, to make it up we have fully refunded your order.
  
  Please let us know if there's further assistance.

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.satifactory enuff I think they should I understand also refund the "membership" charge but I'll take this just to be done with them since I'm never doing business with them again and blocking my card

  
  Sincerely,
  
  *** Jimflorey

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/16/24 I thought I was purchasing 1 bottle of hearing restoration spray which was supposed to help in ear ringing. So far, it hasn't helped. After ordering 1 bottle, I went to checkout. Another option appeared which I thought was buy 3 for less money. The prompt told me not to "hit the back button as I may be charged twice. I tried to cancel my order which ordered 3 more bottles. I ended up with 3 separate charges on my card on the 16th for *****, ***** and *****. I feel really stupid but figured it was my fault. On January 30th, I found 2 more charges from medilisk. On 1/2 I was charged *****, on 1/28 I was also charged *****. I have no idea why. I have tried several times to reach out to medilisk with no response. Total amount of money ****** wow!

  Business Response

  Date: 02/02/2025

  Hello BBB and Customer,

  We're sorry for the inconvenienced for the dissatisfaction with our product. We understand your concern and the hustle of returning the product, to make it up we have fully refunded your order.

  
  Please let us know if there's further assistance.

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Immediately tried to cancel my order, tried to call and phone was busy can't get through there is no working phone numbers available also emailed them two times. This is the total scam and dodgy check out procedure, they charged to your account and you don't have any options to review what you made purchased. Emailed me couple of hours later was told It was too late to cancel but"don't worry we have 90 days total refund policy"! They were determined not to cancel the order.

  Business Response

  Date: 02/01/2025

  Hello,

  We have issued full refund. 

   

  Customer Answer

  Date: 02/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one ***************** on Jan. 12, 2025. Order# MD429283. I saw on the order form that there were checkmarks that I did not check which was an order to buy 2 more bottles and priority shipping. I received 3 small bottles about two weeks later. I opened one and found that the product is bogus and doesn't do what they said it does. I have emailed their customer service *** 3 or 4 times now requesting a refund. Credit to them that they do respond. The first response was "sorry, we'll give you 30% off on any other products. I stated I would send the product back, and they responded to the effect that they could not receive the products. Two of the bottles haven't been opened. The last response was that I needed to send the bottles to their shipping warehouse in *****, then wait for a refund. Their add states "100% product satisfaction guaranteed." And now I just found out that there is a $29 charge pending. I'm definitely not satisfied. I never ordered more product and I recommend a full refund with no further charges. I have read other complaints now. Should have read those before purchasing from this bogus company. I even told them I would not complain if they refunded me, but that is not the case.

  Business Response

  Date: 01/30/2025

  Hello,

  Please check the attached photo of full refund.

  Customer Answer

  Date: 02/01/2025

  One more thing to add to my complaint.  The company, Medilisk wanted me to ship the products I purchased back to their warehouse in ******  I went to *** this morning with the product in a small box.  I was told that the shipping charge would be $200.  They told me it would be cheaper at ****, but obviously the shipping would cost more than the product I am dissatisfied with.  

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22876935
  
  I am rejecting this response because:

  One more thing to add to my complaint.  The company, Medilisk wanted me to ship the products I purchased back to their warehouse in ******  I went to *** this morning with the product in a small box.  I was told that the shipping charge would be $200.  They told me it would be cheaper at ****, but obviously the shipping would cost more than the product I am dissatisfied with. 
  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/03/2025

  Hello,

  Upon reviewing your case, we have confirmed that a full refund has already been issued for your order. Because the refund has been successfully processed, there is no need for you to return the item.

  For your reference, I have attached proof of the refund to this email. Please review the attached document, and let us know if you have any questions or need further clarification.

  We appreciate your patience and understanding. If there is anything else we can assist you with, please don't hesitate to reach out.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22876935
  
  I am rejecting this response because:  We have not received the refund they say was refunded.  If that is the case, this is out and out fraud.  We did get a notice from our credit card company that a $29+ refund was pending.  However I never paid that $29.  I think they had put me on some renewal program which I did not want or sign up for.  The two payments totaling $76.91 have NOT been refunded even though in the attachment you sent, it states that it was.  And just to refresh what I had already sent, Medilisk offered a satisfaction guarantee for the 3 small bottles of product they charged me for even though I only wanted to try one bottle.  Then they said that to get a refund I needed to send the product back to ******  The cost to mail the product back was more than the product cost, and it was up to $200 which was quoted at UPS.  Please get this company to honor their promise or put them out of business which is really what they deserve.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/06/2025

  We can confirm that the refund for the order inclusing the membership fee has been refunded in our end already. Please see tha attached photo as proof. 

  As mentioned, we have processed the refund without requiring any return from the customer. 

  Thanks for looking into this matter carefully. 

   

   

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/10/2024, I purchased a lung cleanse from Medilisk. It processed in two different transactions, $19.00 and $70.91. We used the product for about 3 weeks without any improvement. Those were legitimate purchases, but the product did not perform as advertised. While looking up the information about a 90 day guarantee, I found two additional charges on my credit card in the amount of $29.95 on 12/24/2024 and again on 1/24/2025. I have tried to contact the company on numerous occasions and get a busy signal. I have requested a call back, but heard nothing.I am requesting a refund for the product ($19.00 and $70.91) and the other two unauthorized charges ($29.95 and $29.95), a total of $149.81. Thank you for your assistance.

  Business Response

  Date: 01/28/2025

  Hello BBB Team,
  
  We have received the customers complaint and sincerely apologize if the product did not meet their expectations. To resolve this matter, we have issued a full refund for the order without requiring the product to be returned.
  
  Regarding the membership, we would like to inform you that the Health Rewards membership was added to the customer's order on December 10, 2024. We can confirm that the subscription has been fully cancelled and refunded, and no further charges will be applied to the customers account.
  Please find the attached proof of refund for your reference.
  
  Should you require any additional information, please feel free to reach out to us.
  

  Sincerely,
  Medilisk Team

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******