Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from medilisk on Dec 6th they charged me *****should have been ***** than ***** . 12/9 they charged me 29.95 1/19 they charged me 29.95 1 only received 3 bottles of ear drops that were to help with tinus not a bit they keep charging me acct. So as ****** I am concerned they owe me the total amount back . You can't contact them they will not answer phones. ******

  Business Response

  Date: 02/22/2025

  Hello,

   

  We sincerely apologize for the inconvenience and frustration this has caused. We have canceled any further charges and processed a full refund for the amounts billed. You should see the refund reflected in your account shortly.

  
  If theres anything else we can do to assist you, please dont hesitate to reach out.

• Initial Complaint

  Date:02/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some product on january twenty fifth. They had returns 5/7 date business days For delivery. I've asked repeatedly for my product or a refund. They respond that it's been shipped out and cannot issue a refund. If it's been shipped I haven't received it in a month.

  Business Response

  Date: 02/20/2025

  Dear BBB Team,
  

  We sincerely apologize, but at this stage, we are unable to cancel the order as it has already been processed and is currently in transit. The tracking number for this shipment is VR687882183YP, and it can be tracked here: ***************************************.

  However, we want to assure you that the customers purchase is fully protected by our 90-day money-back guarantee. If they are not satisfied after receiving and trying the item, they are welcome to reach out to us for assistance with the return process. We are more than happy to resolve any concerns they may have.

  We appreciate your understanding and are committed to ensuring a smooth experience for our customers. Should you require any further details or assistance, please dont hesitate to contact us.

  Best regards,

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item in December and have recently noticed two new charges on my card in January and febuary for $29.95 each i do not have an account with them nor did i sign up for anything I would like to stop any further charges and be refunded the $59.90

  Business Response

  Date: 02/20/2025

  Hello,

  Attached is the proof of refund for all the charges for memebership.

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item is dangerous to the consumer and AI appears to be only response. No acknowledgement. xray and CT scan necessary at emergency room and the almost 3" tube could have perforated something on the way thru my husbands system.

  Business Response

  Date: 02/19/2025

  Dear Better Business Bureau,

  Thank you for bringing case to our attention. We take all customer concerns very seriously, especially those involving potential health issues.

  
  In the customer's complaint, there are claims regarding a lung spray nozzle and subsequent medical procedures. To properly investigate and address these claims, we respectfully request supporting documentation from the customer. Specifically, we would appreciate receiving copies of the X-ray and CT scan reports mentioned, as well as any documentation linking the use of our product directly to the reported medical emergency.

  
  Providing this information will allow us to conduct a thorough review and determine the appropriate course of action. We are committed to resolving this matter fairly and responsibly.

  
  Thank you for your assistance in this matter.

  Customer Answer

  Date: 03/03/2025

  We didn't get the ** scan nor the x-rays. Neither one showed the tube.  The tube was ingested at around 9:00 a.m. the hospital got to the emergency room x-rays about an hour and a half later so we assume was already in the stomach. The ** scan did not show it so we started a high fiber diet with instructions from the r to watch for pain or bleeding and come right back. Otherwise they were hoping it would pass normally.  It did. It took a full 7 days for it to normally be discharged in the bowel movement.  We haven't received the bills from the hospital but it would be useless to look at x-rays and ** scans that didn't show the tube.  We didn't want this to happen to anyone else. That tube should have been made. A one piece nozzle never should had have been able to come off in your throat, especially under pressure.

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22961422
  
  I am rejecting this response because:

  We didn't get the ** scan nor the x-rays. Neither one showed the tube.  The tube was ingested at around 9:00 a.m. the hospital got to the emergency room x-rays about an hour and a half later so we assume was already in the stomach. The ** scan did not show it so we started a high fiber diet with instructions from the r to watch for pain or bleeding and come right back. Otherwise they were hoping it would pass normally.  It did. It took a full 7 days for it to normally be discharged in the bowel movement.  We haven't received the bills from the hospital but it would be useless to look at x-rays and ** scans that didn't show the tube.  We didn't want this to happen to anyone else. That tube should have been made. A one piece nozzle never should had have been able to come off in your throat, especially under pressure.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 03/04/2025

  Hello *****,
  
  We want to assist you in resolving this issue as quickly as possible. Could you please provide us with the details of your order, including:
  Order number
  Name of the purchaser
  Shipping address
  Once we have this information, we can look into the matter and find the best solution for you. We appreciate your patience and look forward to assisting you.
  
  Medilisk Team

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told at time of purchase shipping was free. On my receipt I was charged $9.95 for shipping, they added a processing fee and an insurance fee. All without my knowledge. When I asked for these charges to be removed I was told they could not remove them.

  Business Response

  Date: 02/18/2025

  Hello,
  
  We apologize for any confusion. We have refunded the shipping, processing, and insurance fees. Please allow a few business days for the refund to reflect in your account. Let us know if you need any further assistance!
  
  Medilisk Team

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was billed for subscription that i had never ordered.

  Business Response

  Date: 02/18/2025

  Hello,
  
  Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Medilisk Team

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered items 1/25/25. Emailed Medilisk that I wanted to return tinnitus items as I spoke with ENT and she said it would not help. I emailed Company on 2/15/25 and was told that, because items were discounted, I could not return them but had the option of purchasing other items at 30% off or receive partial refund. NOWHERE on their site is this ever mentioned. In fact, their ad indicates a 90-day money back guarantee policy!!

  Business Response

  Date: 02/17/2025

  Hello,

   

  Attached is the proof of full refund.

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two rollers for $48 dollar. That was to be$24 dollar a piece.then they said I could get them for $17 dollar a piece. Not knowing they would charge me for priority mailing and other charges. Another roller for $34.follars and the $48 for the two rollers. When I saw the invoice and try to cancel the order.emails and phone. They would not respond.but want to continue to send the order I wanted to cancel.This was 2/14/25

  Business Response

  Date: 02/16/2025

  Dear BBB Team,

  Upon thoroughly reviewing our records, we can confirm that this customer originally placed an order for multiple items. However, as per the customers request, we canceled a portion of the order and issued a refund accordingly. The remaining two items were processed and shipped.

  We always strive to maintain fairness and transparency in all our transactions and ensure that our customers receive the best possible service. If you require any further information or additional proof regarding this case, please do not hesitate to reach out.

  
  Best regards,

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medilisk keep charging my account $29.99 for a service I never wanted. I need them to cancel

  Business Response

  Date: 02/14/2025

  Dear ****** *****,

  
  Thank you for reaching out to us! Were here to help.

  
  We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership provides benefits such as:

  
  50% discounts on all store products, offering significant savings.
  24/7 priority support, ensuring assistance whenever needed.
  Early access to new products, allowing you to try the latest offerings first.

  
  However, we understand if this was not something you intended to enroll in. As requested, we have canceled your membership and processed a full refund for the charges. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

  
  We sincerely apologize for any inconvenience this may have caused. If you have any further questions or need additional assistance, please dont hesitate to reach outwere happy to help.
  
  Medilisk Team

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge appeared on my credit card from Medilisk for $29.99 2/11/25 for what I don't know and I didn't order anything from them but it charged my account today & after contacting ********* they said this is a very suspicious business & to cancel all credit cards associated charges with this business. Please refund ASAP.

  Business Response

  Date: 02/14/2025

  Dear **** ******,

  
  Thank you for reaching out to us! Were here to help.

  
  We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership offers valuable benefits, including:

  
  50% discounts on all store products, helping you save significantly.
  24/7 priority support, ensuring assistance whenever you need it.
  Early access to new products, so you can be among the first to try our latest offerings.
  The membership is $29.95 per month and is designed to provide more value than its cost. We always inform customers about subscription activation at checkout, and a confirmation email was sent when your membership began.

  
  However, we understand if this was unintentional or not the right fit for you. As requested, we have processed the cancellation of your subscription and confirmed your refund. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

  
  We appreciate your feedback and sincerely apologize for any confusion. If theres anything else we can assist you with, please dont hesitate to reach outwere always happy to help.
  Wishing you the best on your health journey!

  
  Best regards,

  Medilisk Team