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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 299 total complaints in the last 3 years.
  • 263 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one product from this company, Medilisk, on Jan 31, 2025...charge was by Prime Commerce, for a total of *****. I have never received this product. was sent shipping notice, but it has shown only label prepared Feb.5th,2025 . Then on Feb.14, 2025 I was again charged $29.95 for " Health Rewards"? whatever that is? I never ordered Health Rewards. I'm out $62.91 without ever receiving ANYTHING from this company. I believe this is targeting of elderly seniors with products geared to them. I wish a full refund of all charges. (Seller info Prime Commerce ..************)

    Business Response

    Date: 03/02/2025

    Hello,

    We have successfully canceled and refunded you everything. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 03/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something from you and you're adding a monthly fee, and I want it all the fee's returned and stop all monthly fees.

    Business Response

    Date: 02/28/2025

    Hello BBB and Customer, 

    We're sorry for the inconvenienced for the dissatisfaction with our product. We understand your concern and to make it up we have fully refunded your order.

    Please let us know if there's further assistance.

    Customer Answer

    Date: 03/16/2025

     
    Complaint: 23002455

    I am rejecting this response because:
    As of 3/9/25 at 2PM cst nothing has been added to my bank account.
    Sincerely,

    ***** **********

    Business Response

    Date: 03/17/2025

    Hi *****, 

    It is unfortunate to hear that you have not receive your refund yet, however, please refer to the attachment in this email proving that we already refunded in our end since February *******. Please follow up with your bank to expedite returning of funds. 

    Thank you. 

     

    MediLisk

     

    Customer Answer

    Date: 03/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Receive refund 3/2/2025
    Sincerely,

    ***** **********

  • Initial Complaint

    Date:02/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product in January and now getting a monthly charge of $29.95 in February that I did not sign up for or give consent to do so. I would like the account closed and my $29.95 refunded

    Business Response

    Date: 02/26/2025

    Hello,

    Please check the attachement of the proof of refund.

  • Initial Complaint

    Date:02/26/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered tinnitus meds on January 23, shipping information was sent. Ive been tracking the package and says a card has been left for me to pick up, but I have not received anything, also, got charged on January 23 for additional $44.41 and February 24 for $43.64. I only placed an order once for the medication and did not agree to any membership. I am not able to reach them, but would like to get a full refund and cut all ties with this place.

    Business Response

    Date: 02/26/2025

    Dear ****,

    We sincerely apologize for any inconvenience regarding the delivery of your parcel. According to ***********, there was an attempted delivery, but unfortunately, no one was available to receive it at the specified time.

    To assist you further, we kindly recommend checking with your local post office to see if your parcel is available for collection. Below are the relevant details:

    Last-mile Carrier: ****** Post
    Last-mile Tracking Number: 7321315388211054
    Additionally, we appreciate you reaching out to ****'re here to help!

    Regarding your Medilisk Health Rewards Membership, we noticed it was added to your order during checkout. This membership offers valuable benefits, including:

    50% discounts on all store products, providing significant savings.
    24/7 priority support, ensuring assistance whenever you need it.
    Early access to new products, allowing you to enjoy the latest offerings first.
    All these perks are available for just $29.95 per month, designed to provide more value than the membership cost. However, if the membership isn't the right fit for you at this time, we completely understand.

    We have canceled your subscription and refunded all associated charges. You can expect the refund to reflect in your account within 3-5 business days.

    If you have any further questions or need additional assistance, please don't hesitate to reach out.

    Best regards,

    Medilisk Team

    Customer Answer

    Date: 02/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Jude Ratt

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought hearing restoration spray, then got another charge for$29.95, would like to get reimbursed for this and no further ********.

    Business Response

    Date: 02/25/2025

    Hello,

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1, 2024 I placed an order with a company on line called Medilisk for $60.96. I I was then billed for $29.95 on my credit card for a membership which I didnt approve. I emailed them Feb 15, 2025 and they responded that they successfully cancelled my membership. Today they withdrew another $29.95 from my account for the membership which they said they cancelled. I have emailed them again but no response yet.Thank you for any help Regards *****

    Business Response

    Date: 02/25/2025

    Dear BBB Team,

    Hello, and I hope you're doing well.

    Upon reviewing the case, we found that the customer just reached out to us today regarding their membership. We have already processed the cancellation and issued the refund as requested. However, please note that it may take ********************************************* their account, depending on their bank's processing time.
    If theres anything else we can assist with, please let us know. We appreciate your time and support.

    Best regards,

    Customer Answer

    Date: 03/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ************

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a product from Medilisk--Hearing Restoration Spray. I had used it as directed for 3 weeks with no response. The company stated a Satisfaction Guaranteed to return within 30 days if not satisfied. I emailed the company 2/24/25 asking for the return address to send the product. I was told that this product was discounted and that I would not receive a refund for the remaining products. Initially, I had ordered 2 spray bottles and the next step came up that to upgrade to 3 bottles and it stated that it you go back to the previous screen it would double the order. So I continued to not get a double order. This total was 5 bottles which I did not want but I didn't go back to previous screen for a double order. As stated earlier, it stated to return within 30 days if not satisfied. Did not mention of the discounted amounts. This was misinformation. As stated, I did email the company 2/24/25 and the representative stated they would not refund for discounted products and she offered me a 30 % discount for another product of theirs. And I could "GIFT" the remaining bottles to anyone. If it didn't work for me, then I ASSUME it wouldn't work for anyone else. I have seen the complaints since about this company. I did use 1 bottle, so I am asking for a refund of $69.00 for the 4 remaining bottles to ship back. As stated, the website stated SATISFACTION GUARANTEED within the 30 days. I ordered on 1/19/25 and received on 1/3025. I have the documentation showing the dates. Again, I am asking for a refund of $69.00 for the remaining bottles, which the representative stated I could not return them due to they were discounted items. This was not in the statement.

    Business Response

    Date: 02/25/2025

    Hello,

    Attached is the proof of full refund.

    Customer Answer

    Date: 03/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I MADE A ONLINE PURCHASE OF $42.91 & NEVER RECIEVED THE ****************************** TOOK $29.95 FROM MY DEBIT CARD ON 2/24/25 UNAUTHORIZED TRANSACTION..THIER CONTACT INFO IS A PHONE NUMBER THATS ALWAYS BUSY..ALWAYS..AND EMAIL IS NON RESPONSIVE

    Business Response

    Date: 02/25/2025

    Hello,

     

    We have provided the full refund for the customer. Attached is the proof.

     

    Thank you!

    Medilisk Team

  • Initial Complaint

    Date:02/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 10, ***** Jan. 23 ***** Feb 23 ***** Made one purchase and they keep charging me ***** for a subscription I never signed up for. There number does not work and they don't respond d to emails.

    Business Response

    Date: 02/22/2025

    Dear BBB Team,

    Hello, and I hope you're doing well.

    We are currently unable to locate the customer details in our system. To assist with this inquiry efficiently, could you please provide the following information associated with the order?

    Order Number
    Full Name (as provided at the time of purchase)
    Email Address (used to place the order)

    With these details, we can promptly look into the request and provide the necessary assistance. Please let us know at your earliest convenience.
    Thank you for your cooperation, and we appreciate your support!

    Best regards,

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 Feb 2025 I ordered 3 bottles of lung spray for $61.97 . They took the money out of my account same day that is the last I've heard and still haven't received anything thank you ****** ********* Email. *********************

    Business Response

    Date: 02/22/2025

    Dear ******,


    Thank you for reaching out. According to the tracking information, your order has been delivered. Here is the **** tracking number for reference: 4206579334799200190373170008137151.


    If you have not received the package, please let us know. Wed be happy to reship your order, but we kindly ask you to confirm the shipping address on file or provide an alternative address to ensure successful delivery.


    Looking forward to your response.

    Medilisk Team

    Customer Answer

    Date: 03/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

medilisk.com is NOT a BBB Accredited Business.

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