Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a unauthorized charge to my account.I would like it to be refunded to me! $29.95

  Business Response

  Date: 03/11/2025

  Dear BBB and Customer, 

  
  We're sorry for the inconvenienced for the dissatisfaction with our product. We understand your concern, to make it up we have fully refunded your membership.
  
  Please let us know if there's further assistance.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously ordered two products from ********. The first on Jan 17, 2025, for $70.91 and second order on Feb 3, 2025 for *****. Products do not cure ailments as company says. On Mar. 3, 2025 they took ***** from my account with no notification of purchase. I want refunded for all. That company has no phone number and since it took two weeks to receive both products, I would assume products came from ******, their business of record.

  Business Response

  Date: 03/10/2025

  Hello,

  We have refunded everything, Please check the proof of refund.

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24th I purchased clear spray and chest patches from Medilisk for $78.95 with 60 day refund guarantee. I finally received it on 8th of February. Do to *** order I emailed Medilisk asking the procedure how/where to ship return for refund. All I was told is to send back to warehouse but I would be responsible for return cost(which I was ok with) along with tracking information. I sent one more email on the 12th about return address and she sent this link No where did I see a return address ******************************* ****************************** and never got direct answers just confusion and contradictions so to avoid giving them to use the excuse that I passed the dead line for return, on February 17th I just sent it back to address on the package along with tracking infro. It was delivered on February 21st at 9:26am. I reached out to provide the proof of delivery and inquiring about refund. On February 22nd after I already returned it and was delivered they respond with (we understand you want to return your order here is the address. I responded please issue the refund **** guaranteed when they receive shipment.I sent emails and finally on March 2rd they ask me to provide proof of purchase and the means I used to return package which was all on the shipping label. I resent what they asked for. Finally one day before the 30 days expires they respond that they cannot and will not be refunding **** have all the emails sent and received if needed and hope I can receive some closure from your office on this nightmare.Sincerely,***** *****

  Business Response

  Date: 03/10/2025

  Hello,

  
  We apologize if we did not meet the customer's satisfaction.

   

  Please see attached proof of refund.

   

   

  Best,

  Medilisk Team

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from medilisk February 5, I checked in on it a month later, it still hadnt shipped so I requested a refund, where my request was ignored. I have asked specifically again, they reply that it was lost and will send another one, I do not wangg to another one. I have no trust in this business or their product and want a refund.

  Business Response

  Date: 03/10/2025

  Hello,

   

  We apologize for not satisfying the customer needs. Attached is the proof of refund.

   

  Best,

  Medilisk Team

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 12/24/2024 Returned items on 01/17/2025 with a tracking #**** 1150 2372 5014 2774 45 Received on 01/18/2025. Emailed company regarding refund on 02/07/2025 and has not receive a refund.Would like to receive a refund in the amount of $72.96 refund to my debit card that was originally use to pay for the item.

  Business Response

  Date: 03/09/2025

  Dear BBB Team,
  
  We have received the customers complaint and sincerely apologize if the product did not meet their expectations. To resolve this matter, we have issued a full refund for the order without requiring the product to be returned.

  Please find the attached proof of refund for your reference.
  
  Should you require any additional information, please feel free to reach out to us.
  
  Sincerely,
  Medilisk Team

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not order

  Business Response

  Date: 03/08/2025

  Dear ******* and BBB,
  
  This is in regard to the $29.99 charge concern. We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership provides exceptional value, offering:
  
  50% discounts on all store products, delivering significant savings that can quickly offset the membership cost.
  24/7 priority support, ensuring assistance is always available when you need it.
  Early access to new products, so you can be among the first to enjoy the latest offerings.
  All these perks are available for just $29.95 per month, designed to provide more value than the membership cost itself.
  
  If you feel the membership isnt the right fit at the moment, wed be happy to help you explore options such as:
  
  Pausing your membership for future use,
  Personalizing the benefits to better suit your needs, or
  Other available options.
  Please note that we always inform customers about subscription activation. If you dont recall signing up, it may have been activated during a purchase, and you also received your membership details via email immediately after your order.
  
  After reviewing the charge, we found that the initial dispute was resolved by the bank in your favor, and the amount was already reversed to your account. Additionally, we have issued another refund from our end. Please allow up to 3-5 business days for it to reflect in your account.
  
  If you need further clarification, feel free to reach out.
  

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product... and was duped into a membership that I did not sign up for.. and all numbers and contacts for said business are not working!!!

  Business Response

  Date: 03/08/2025

  Hello BBB,

   

  We want to ensure that we are providing customer satisfaction and we apologize if the customer did not get the satisfaction with the service.

   

  We are committed to provide resolution to our customers. We have refunded the amount to the customer's original mode of payment. Proof of refund attached in this email.

   

  Thank you.

  Medilisk

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product that I did receive that went through on 1/13/2025.On 1/2/2025 and on 2/2/2025 I was charged a membership fee of $29.00 for each month in which I never signed up to be a rewards member w hi h they say sometimes it inadvertently happens. Their phone line doesnt work and the cancellation protocol doesnt load when you push the submit button. I would like a cancellation of the membership and all future orders and hopefully a refund on the membership fee.A second order has been sent automatically in which I havent received it as of yet.

  Business Response

  Date: 03/05/2025

  Hello,
  
  We sincerely apologize for any confusion regarding your membership. Upon reviewing your account, it appears that you were registered as a member, which includes the following benefits:
  50% discounts on all store products, helping you save more than the membership cost.

  
  24/7 priority support, ensuring you receive assistance whenever needed.
  Early access to new products, allowing you to be among the first to try them.

  
  The membership is $29.95 per month and is designed to provide great value. However, we understand if its not the right fit for you at this time. Wed be happy to assist you with:
  Pausing your membership for future use.

  
  Personalizing the benefits to better match your needs.
  Other flexible options to ensure you get the most from your membership.
  Please note that we always inform customers about subscription activation, and an email with membership details was sent upon your purchase. That said, we completely understand your concerns and have processed a refund for the membership fees as a courtesy.

  
  Your membership has been canceled and refunded, and all future orders have been stopped. Regarding the second order that was sent automatically, please let us know if youd like assistance in tracking it.
  We appreciate your patience and are here to help with any further questions.
  
  Medilisk Team

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally bought and received a product from Medilisk. Since then I have been charged for two months for what they call Medilisk Health rewards in the amount of $29.95 for a subscription I never requested. And I haven't received anything for the charges.Feb. 7, 2025. $29.95 March 3, 2025 $29.95 I would like to cancel and be refunded for these charges.

  Business Response

  Date: 03/04/2025

  Hello,

   

  We sincerely apologize for any confusion regarding the Medilisk Health Rewards Membership. This membership provides valuable benefits, including:

  
  50% discounts on all products for substantial savings.
  24/7 priority support to ensure prompt assistance.
  Early access to new products, allowing you to secure the best deals first.

  
  However, we understand that you did not intend to subscribe. We have canceled your membership and fully refunded the charges of $29.95 on Feb. 7, 2025, and $29.95 on March 3, 2025. The refund should reflect in your account within a few business days.

  
  If you have any further questions or concerns, please let us know. We appreciate your time and apologize for any inconvenience.
  
  Medilisk Team

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ear meds in ******** ** card was charged and I received the product, ** credit card got charged again in February, I only placed an order once for the medication and did not agree to any membership or continuing charge. They do not answer their phone. I am not able to reach them, but would like to get the February charge reversed and cut all ties with this place.

  Business Response

  Date: 03/03/2025

  Hello,

  We already refunded you, please check.