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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 299 total complaints in the last 3 years.
  • 262 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month (in February) I made a one time purchase of a health product from this company. I paid for it using my bank debit card. This month they are charging my bank $29.95 and I do not know what for. I just want them to refund my money back. I have not purchased any membership nor have I ordered any other product from these people. I have called them several times and e-mailed them with no response.

    Business Response

    Date: 03/22/2025

    Hi *****, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription ($29.95) and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    - MediLisk

    Customer Answer

    Date: 04/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:03/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 7, 2025 was Initial and only charge.($42.91) that was authorized. That was for ear wax removal spray. I got the product I ordered and all was good.Then on January 24th I got charged $29.95, again on February 24th I was charged $29.95, and yet again on March, 21 they hit me again for $29.95. I have no idea what the hey it's for. I didn't order anything else , have not received anything else. I have no clue what it's for so ------------------I want my money back $89.85, and I want no further charges!!!!Thanks and I hope you can help

    Business Response

    Date: 03/21/2025

    Dear *****,

    Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or frustration caused by the unexpected charges.

    Upon reviewing your account, we noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership offers a range of benefits, including:

    50% discounts on all store products, providing significant savings that can quickly offset the membership cost.
    24/7 priority support, ensuring you always have assistance when you need it.
    Early access to new products, giving you the opportunity to enjoy the latest offerings before they become widely available.
    The membership is billed at $29.95 per month and is designed to deliver more value than the monthly fee itself. However, we understand that you were not aware of this subscription.

    As a gesture of goodwill and to resolve this matter, we have canceled your membership and processed a full refund of $89.85 for the recurring charges. You should see the refunded amount reflected in your account shortly, depending on your banks processing time.

    Please be assured that no further charges will be made to your account. If you have any questions or need further assistance, feel free to reach out. We truly appreciate your patience and understanding.

    Medilisk Team

    Customer Answer

    Date: 03/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company guarantees a 100% refund if not satisfied within 90 days and only refunded 50%. Then company proceeded to charge me $29.95 for no product three weeks later and another $29.95 after another three weeks with no product. They state the recurring charges were started when I made the first purchase but nowhere was it stated that this would happen. Since I canceled the product and asked for a total refund this should have canceled everything. This company is obviously a scam and is charging me every three weeks for nothing. Theyre advertising products that appeal to seniors and scamming them with these recurring charges for products that are useless - and then not even sending anything.

    Business Response

    Date: 03/21/2025

    Hello,

     

    We sincerely apologize for the inconvenience and frustration you have experienced regarding your recent order. Please know that we take your concerns very seriously and are committed to resolving this matter promptly.
    After thoroughly reviewing your case, we have processed a full refund for your entire order, including any recurring membership charges. You should see the refunded amount reflected in your account shortly, depending on your banks processing time.
    We understand how unexpected charges can be frustrating, and we regret any confusion caused by the recurring payment terms. Please be assured that we have taken the necessary steps to cancel your subscription to prevent any further charges.
    If you have any questions or need further assistance, feel free to reach out. We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

    Customer Answer

    Date: 03/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/11/25 I ordered only one bottle of the ear hearing spray for $9.95 and nothing else. They charged me $71.86 and included all these shipping and insurance charges. I called them on 3/12/25 and told them I wanted only one spray for $9.95 and to refund me the other money charged for shipping and insurance charges. On 3/13/25 they refunded me $9.95 and nothing else. I called and told them. They did nothing and I havent received anything.

    Business Response

    Date: 03/20/2025

    Hello Customer and ********************,

    We sincerely apologize for any confusion regarding your order and charges.


    To clarify, the price for a single bottle of our Hearing Restoration Spray is $29, as listed on our website:
    **********************************************************************

    Additionally, the shipping and insurance charges are optional add-ons depending on customer preferences at checkout.


    To resolve this issue, we have processed a refund of $61.91 as requested.


    If you wish to place a future order, please refer to our website for accurate pricing, offers, and bundle discounts. Please note that the $29 price is already a 50% discount from the regular price.


    Let us know if you need any further assistance.

    Medilisk Team

    Customer Answer

    Date: 03/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

    Business Response

    Date: 03/21/2025

    Hi ******, 

    We are happy that we sorted this out. Thanks for purchasing with us. 

    -MediLisk

    Customer Answer

    Date: 03/22/2025

    They still have not sent me a refund.  Thanks for your attention to this matter.

  • Initial Complaint

    Date:03/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On feb20th I saw an add on my *** page advertising Medilisk offering a ear rejuvenating solution. I purchased the product which was advertised at $29.00 the site asked for you Credit Card info. I provided the card number and hit purchase THEN the summary of charges appeared. which totaled an additional ***** for shipping and handling. I tried to cancel order but the site did not allow it. On the summary page they had added Medilisk Health Rewards stating it was free. I had no idea what it was and did not care as I would not be buying any other products from them. I received the product then on my resent Credit Card bill I saw that Medilisk had used the card again for an addition purchase on March 10th for *****stating it was for Medilisk Health rewards that I had not ordered . After a couple of e-mails I saw they intended to bill me monthly ongoing for the Rewards program. After an additional e-mail where I stated I was going to the BBB they stated they would cancel this charge. I do not trust them at all as I found their website very deceptive. After reviewing the BBB site I saw that many people had the same issues. Please feel free to call as questions arise

    Business Response

    Date: 03/19/2025

    Hello,

    Attached is the proof of full refund, please check.

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used their product hoping to see improvement of my condition. From the pictures I uploaded, you can see I notified the company by email in their 90 day time line, no hassle guarantee. They keep saying to return the unused product for 50% refund. I have sent numerous emails stating there is no product to send back. Then the last email I received from them on March 15th@ 9:11 PM stated, "We will not require you to return once you accept the 50% refund." My last e-mail sent March 15th. @ 9:21PM telling them I want my no hassle full refund guarantee. They have not responded back since my last email. Please help. *** ********

    Business Response

    Date: 03/18/2025

    Hello,

    Please check the proof of refund attached.

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened on:(02/11/2025.) I ordered:( Medilisk hearing ear spray). I didn't get anything until today:(03/17/2025.) On the:(02/12/2025) I get a bill for:($32.96). Medilisk said it was for a monthly fee, that they did not tell me about. I only wanted the ear spray,for (1) Time. I Did Not Want To Join Anything. Can you (Please) Get Back My ($32.96) ************ Medilisk I Don't Want To Join Anything? Thanks

    Business Response

    Date: 03/18/2025

    Hello BBB/ Customer

    Thank you for reaching out. We sincerely apologize for the delay in your order. Upon checking, we can confirm that your Medilisk Hearing Ear Spray was delivered on March 15, 2025, via **** with the following tracking number:


    4209370392612903269821100130866573


    You can use this number to verify the delivery status on the **** website.


    However, we truly value you as a customer. As a gesture of goodwill, we have refunded the full order amount of $32.96. The refund should reflect in your account shortly.


    Additionally, we have canceled the Medilisk Health Membership that was automatically activated with your purchase, ensuring that you will not be charged any further recurring fees.


    If you have any questions or need further assistance, feel free to reach out. Thank you for your patience and support.

    Medilisk Team

    Customer Answer

    Date: 03/18/2025

     
    Complaint: 23078891

    I am rejecting this response because:

    Sincerely,

    ******* Benson  The business has Not Got Back To Me At All.

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/27/24, I purchased a product to improve hearing from Medikisk, ***********************************************, which was advertised as a no questions asked, 90 day, guarantee. This is from their purchase confirmation: If you are not completely satisfied with your product - we are offering you a 90 day money back guarantee. Simply contact our customer support for a full refund or replacement. The product did not work, and I requested a refund via email. I was told I had to send the empty bottles back to *****, and use a service with tracking, in order to get a refund. The cost would have exceeded the price of the $60.96 purchase. They offered me a 50% refund to keep the product which didnt work. This is abusive false advertising, nothing was mentioned during the purchase process regarding sending empty bottles back to *****, and I want a full refund of my payment as advertised. I would be happy to send you the email confirmation with the above guarantee.

    Business Response

    Date: 03/14/2025

    Dear BBB and Customer, 

    We're sorry for the inconvenienced for the dissatisfaction with our product. We understand your concern and the hustle of returning the product, to make it up we have fully refunded your order.

    Please let us know if there's further assistance.

    Customer Answer

    Date: 03/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This is all I wanted in the first place!

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Lung Cleansing Spray x3 Medilisk Lung Cleansing Spray ($19 each) x3 Medilisk Lung Cleansing Spray ($19 each) product for $57.00. I received an email from Medilisk saying that I had joined their membership (see uploaded attachment). There was nothing in my purchase that asked me about a membership. The membership includes a monthly charge. I would like for MediLisk to send me email confirmation that they have removed me from the membership and all payment obligations concerning it.

    Customer Answer

    Date: 03/13/2025

    See they attached response from Medilisk.   Based on the attached email message, I believe they have removed my name.  However, if I start seeing bills/charges to my credit card, I will have to open up another complaint.

     

    Thanks!

     

    ******* *******

    ************

    Business Response

    Date: 03/14/2025

    Dear BBB and Customer, 

    Thank you for reaching out to us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Were writing to confirm that your subscription has been successfully canceled. No further charges will be made. 

    Please let us know if there's further assistance.

  • Initial Complaint

    Date:03/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed online order for 1 ear product, got billed for 4?Also see additional unauthorized ********* product recieved This is an MLM SCAM

    Business Response

    Date: 03/12/2025

    Hello Customer and ********************,

    After reviewing your order, we found that you placed an order for 3 sprays and 3 serums rather than a single ear product. Additionally, the Medilisk Health Rewards Membership was added to your order during checkout. This membership offers:


    50% discounts on all store products, providing significant savings.
    24/7 priority support to assist you anytime.
    Early access to new products, so youre always among the first to enjoy the latest innovations.


    The membership is $29.95 per month, designed to offer more value than its cost. If this isnt the right fit for you, wed be happy to explore options such as pausing, customizing, or canceling it.


    That said, we understand your concerns. Although the order was delivered successfully with tracking number PG2504019840083687 via Piggy Ship, we have canceled your subscription, refunded the membership charge, and issued a full refund for your order.


    We appreciate your feedback and hope this resolution works for you. Let us know if you need anything elsewere here to help.


    Medilisk Team

medilisk.com is NOT a BBB Accredited Business.

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