Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from this company. Since I was somehow added to their Medilist Health Rewards monthly subscription program. I did not authorize this subscription. I would like to cancel that subscription and receive a full refund for it. Please email me a verification of the cancellation and refund.

  Business Response

  Date: 03/28/2025

  Hi ****, 

  Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/18/2025 I watched a video that Medilisk put out on the internet describing medical use products. I, without thinking ordered an ear product. As soon as I ordered, I notified the company I had to cancel as I cannot put anything in my ears. I have Mnires disease and also tiny ear canals that need a wick inserted by a doctor for anything to go in ears. As soon as I ordered I realized what a mistake I had made. I contacted the company and told them to cancel the order. They told me I could not cancel, and I would have to wait till the product arrived and return it then. There was a 30 day return. I waited for the package and it just did not arrive. I tried calling many times and never had anyone answer the phone. So I began emailing asking where I should send the return when it arrived here for a refund. I was told in an answer email that there would be no refund that it was on sale so no refund! I emailed them. Many times. Always some excuse! The package finally arrived here on 3/6/2025. I emailed again as they said I would have to contact them first to return. I asked if I could refuse the package as it was never opened, for a refund. The post office told me they should, but they said No I would have to return it to their warehouse and I still would not get a refund. Then they gave me an address in ***** to send it to and I would have to pay postage to ***** with no guaranteed refund! So I think this is a scam beyond anything I have ever seen. I want a refund of my $70.91. This company is targeting senior citizens, and cheating people out of money they cannot afford to lose. I have a copy of all Emails sent and received from this company. Then to make matters worse, they said I authorized a payment of $29.95 per month that I never did! These people are targeting senior citizens especially. I also demand a refund of any monthly charge that might be charged to me. They tried once, but I think I was able to stop the charge. Thanks ****

  Business Response

  Date: 03/28/2025

  Hello,

   

  Thank you for your message. We attempted to process the refund for your order, but due to the active dispute, we are currently unable to issue the refund on our end.
  To proceed, could you please close the dispute? Once it is closed, we will be able to immediately process your refund.

  
  For your reference, here are the relevant details:

  
  Shipping Label
  Proof of Delivery (POD)

  
  Please let us know once the dispute is closed, and we will take swift action.

   

  Medilisk Team

  Customer Answer

  Date: 04/02/2025

  According to the answer from Medilisk, I would have to close my complaint before they would issue my refund of the price I was charged of $70.91.  I will not cancel my complaint with BBS until I receive a full refund of $70.91.  Then I will close my complaint, but not before.

  ****** ******

  Customer Answer

  Date: 04/02/2025

  The company answer was they would issue my refund ( $ *****) as soon as I cancel  my claim.  I will only cancel my claim after I receive the above refund amount, not before!

  ****** ******

   

  Customer Answer

  Date: 04/02/2025

  
  I did reply.  This company says when I cancel this claim, they will give me discount when and if I will cancel the claim.  I said I will cancel the claim only when I receive a refund a,**** of $70.91.  Then I will be happy to.

  ****** ******

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23125892
  
  I am rejecting this response because:

  I did reply.  This company says when I cancel this claim, they will give me discount when and if I will cancel the claim.  I said I will cancel the claim only when I receive a refund a,**** of $70.91.  Then I will be happy to.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/03/2025

  Hello BBB Team,

  
  We regret to inform you that we are unable to issue a refund at this time because the customer has already filed a dispute. As per our policy, once a dispute is initiated, the transaction is handled by the payment provider.

  If the customer closes the dispute, we will be able to proceed with a full refund. Please let us know if any further clarification is needed.

  Best regards,

  Customer Answer

  Date: 04/04/2025

  This. Business has said if I cancel the investigations , they will refund my money, but how do I know that they will? I just found out that my credit card company is investgating this also.  I need to know if this is the investigation they Medilisk is referring to.   Tried getting someone today and they said wait awhile, but if this is the business holding up this refund, I will call back and talk to a supervisor to cancel.  I want to get this settled also.

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23125892
  
  This. Business has said if I cancel the investigations , they will refund my money, but how do I know that they will? I just found out that my credit card company is investgating this also.  I need to know if this is the investigation they Medilisk is referring to.   Tried getting someone today and they said wait awhile, but if this is the business holding up this refund, I will call back and talk to a supervisor to cancel.  I want to get this settled also.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/07/2025

  Dear BBB and Customer,

  We understand your concern about the refund and the ongoing investigation. We are actively investigating the matter and working towards a resolution. We can assure you that once the dispute is closed, we will promptly process your refund. We appreciate your patience and understanding in this matter.

  Customer Answer

  Date: 04/07/2025

  I thought I sent more info last week.  If it was not received it was the seller said I had an open dispute so they could not send me a discount but I sent a message to Citicard if that who it was to cancel any dispute with them with.  So, I need the refund issued by Medilisk which they promised me.

  Thank you BBB and Medilisk for getting this solved?

  **** ******

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23125892
  
  

  I thought I sent more info last week.  If it was not received it was the seller said I had an open dispute so they could not send me a discount but I sent a message to Citicard if that who it was to cancel any dispute with them with.  So, I need the refund issued by Medilisk which they promised me.

  Thank you BBB and Medilisk for getting this solved?

  **** ******

  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/08/2025

  Hello BBB and Customer, 

  You're very welcome! If you need any further assistance or have any questions, please dont hesitate to reach out. Our team is always happy to help and ensure you have the best experience with Medilisk.
  Thank you for choosing Medilisk. We appreciate your trust and support!
  
  

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23125892
  
  I am rejecting this response because:
  Medilisk had sent a response telling me they would send my refund of $70.91 as soon as Citi card stopped the investigation that Citi Card had.  Well that is cancelled, and now They charged back the $70.91 that they had temporarily took off until the investigation
  Was completed, so now you can issue my credit of $70.91  back to ******/CitiCard to my account.  If not, I will take this matter even further.

  ****** ******

  Business Response

  Date: 04/10/2025

  Hello BBB Team,
  
  We appreciate the response.

  We would like to clarify that the $70.91 charge is still under active review by the payment provider (****/******) as part of the dispute process initiated by the customer. Because the transaction is currently being reviewed, we are unable to issue a direct refund at this time. This ensures that the matter is resolved through the appropriate financial channels without duplication or conflict.
  
  Additionally, we confirm that the Health Rewards membership has been fully cancelled, and no further charges will be applied to the customers account.
  
  We understand the customer's frustration and sincerely regret any inconvenience this situation has caused. We remain committed to cooperating fully with the dispute process and are happy to provide any documentation or support needed during the review.
  
  We appreciate your assistance and will continue to monitor the status closely to ensure proper resolution.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23125892
  
  I am rejecting this response because:  I want to advise BBB and Medilisk that ******/**** CARD has cancelled their investigation and reinstated the charge of $70.91 on my account because ******************** required this before they would issue my refund of $70.91.  After the refund is issued, I will gladly accept the resolution of this claim.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/11/2025

  Hi ******, 

  We've attached proof here showing that chargeback is still open and and currently under investigation. In this stage we can only wait for bank process.

  We hope for your understanding. 

   

  Medilisk

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23125892
  
  I am rejecting this response because:

  I have contacted CitiCard by phone and email several times to cancel this investigation.  I also called ******.  I do not know what to do next!  I have been charged for this amount of $70.91 on my credit card account.  I am trying to get this settled, I do not know what to do next.

  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 04/14/2025

  Hello *******

  I finally must have gotten to the right party, and they assured me now that the investigation is now being closed today. I requested something in writing from them to clarify this.  They would not email or do anything else than a letter in the mail.  I may need an extension on this as they seem to be quite slow to respond.  I did ask them to get this in the mail as soon as possible. I hope that Medilisk will keep their promise to me to  credit my original form of payment for the $70.91. I will be very grateful to all that assisted me in this complaint.  Will Medilisk be notified that this has occurred?

  thank you

  ****** ******

   

  Customer Answer

  Date: 04/15/2025

  Hello *******

  I finally must have gotten to the right party, and they assured me now that the investigation is now being closed today. I requested something in writing from them to clarify this.  They would not email or do anything else than a letter in the mail.  I may need an extension on this as they seem to be quite slow to respond.  I did ask them to get this in the mail as soon as possible. I hope that Medilisk will keep their promise to me to  credit my original form of payment for the $70.91. I will be very grateful to all that assisted me in this complaint.  Will Medilisk be notified that this has occurred?

  thank you

  ****** ******

  Customer Answer

  Date: 04/15/2025

  Thank you for your assistance and the extension.  As soon as I receive the letter, I will send to you.

  ****

  Customer Answer

  Date: 04/17/2025

  I am hoping that ******** will send the info requested by me in a timely manner so this complaint can be satisfied.  Until then I wish to proceed.

  Thank you

  ****** ******

   

  Customer Answer

  Date: 04/26/2025

  I have not received the letter from Citi card that they promised to send.  I was granted an extension from BBB so that the letter could be received by me from **** stating the investigation was cancelled.  I will try to contact them today to insist they send me verification.  I am sorry, I was told it would be cancelled, and verification would be sent to me as soon as possible.  I have not received anything yet.  Again I am sorry.  As I said, I will contact them today.

  ****** ******

  Customer Answer

  Date: 04/27/2025

  I had requested time to get the investigation cancelled letter from ******** as they just told me last week they would send a letter stating it was cancelled, but it would take time in the  mail. You told me I was granted an extension to get proof from Citi.  i never received any letter, and tried again and again to get this resolved.  I now found a copy of a letter dated March 7th {3 weeks ago} on their website that I NEVER received in the mail or anywhere stating that this investigation was closed. So now I have proof, but I am 84 years old and not very computer literate.  So I need to find someone to show me how to attach the proof I now have.  Please keep this open until I can get help!  the other thing I noticed in the letter is that they listed the wrong last four numbers of the credit card that was used.  Could this be part of the problem why I am getting nowhere with this?                                    

  Customer Answer

  Date: 04/27/2025

  Attached letter of cancellation of investigation

   

  ****** ******

  Customer Answer

  Date: 04/27/2025

  Attached letter of cancellation of investigation

   

  ****** ******

  Customer Answer

  Date: 04/27/2025

  This is the proof you have been waiting for

   

  ****** ******

  Customer Answer

  Date: 04/27/2025

  Here is attached document

  Business Response

  Date: 05/09/2025

  Hello BBB and Customer, 

  Attached file is the proof that the dispute is not closed and we can't do anything about it. The best we can do is to wait for ******'s decision on the case. 

  Customer Answer

  Date: 05/12/2025

  I do not know where to turn or what to do next.  I contacted ****** a long time ago already and they said that the review was closed.  Now they are showing in review.  I have contacted them again, and they sent an email to me that someone would be calling me to get this straightened out.  It just seems like Citi and ****** are not on the same page.  I do not know at this point whether or not I will continue to do business with either one of them.  This has been a nightmare for all involved.  I have contacted both of these companies many times regarding this and no one seems to know how to do their job. In my opinion this should be an easy task for them.  They have charged me back for the $70.91, and it says from ******.  I am now waiting for a return phone call they promised and will advise what they tell me. I was not able to download what was sent as an attachment,  but I will advise what I find out from ******.  Thank you all involved for your patience in this dilemma.
  ****

  Customer Answer

  Date: 05/20/2025

  I sent an email to ********, but found out today that the message did not go through!  What I said was that I finally got to speak to someone in security at ******** that promised me she would cancel the investigation, and she would contact the merchant and advise them of this.  She also said that she would tell the merchant what they have to do to issue my credit of $70.91 to my Citicard.  She also said she would contact ****** and advise them as they also are saying this is still under review.  She said she would take care of this also.  She did advise me that it will tale 3-5 business days to straighten this out if not more.  I certainly want this settled and soon.  It is affecting my health.  The email I sent to ******** was about my conversation with Citicard, which I am telling you now.  I am at my wits end, as I am sure everyone who is involved in this is too.  I am praying that this will be over very soon.

  Thank you

  **** ******

   

   

   

   

   

  Customer Answer

  Date: 05/22/2025

  I have been frantically trying to get ****** to cancel whatever they may have going on with this claim.  They kept telling me that Citi has to tell them before they can cancel anything they have.  I sent a photo of the latest proof that everything is closed at ******** to ******.  I received an answer from ****** this morning after they received the proof that they are sorry and will take care of this 1to 5 days from now.  That is all I can do.  This has been a very bad situation for those of us who are trying to get this settled.  I do not know what else I can do anymore.  I am sorry for all this trouble.  I am 83 years old and not very computer literate so I have trouble trying to send attachments etc.  Please accept my apologies.  If you cant send this info to Medilisk, please tell me who I can contact there that is handling this case and how to contact them directly.  
  Thank you

  ****** ******

  Customer Answer

  Date: 05/22/2025

  Please see that the seller gets this photo so they know this is being taken care of soon.  The photo attached from ****** says they will  put a rush on getting this taken care of.  When I receive an email saying it is completely cancelled I will advise!

  **** ******

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medilisk; was over month in delving the product, that was ordered. immediatley cancelled the credit card purchase. Then was charged with another purchase; which I did not make of $29.95. this occurred; account of the credit card information being sold or stolen. I was able to refute the charge; yet today March 26, another charge of $29.95 was made. This is a charge to enable larger charges to be made against the card. I believe Medilisk to be totally fraudulent. Products are snake oil.

  Business Response

  Date: 03/26/2025

  Hello BBB and Customer, 

  We're sorry for the inconvenienced and for the dissatisfaction with our Medilisk Health Rewards Membership. We understand your concern and to make it up we have cancelled and refunded all membership charges. 

  Please let us know if there's further assistance.
  

  Customer Answer

  Date: 03/26/2025

  Medilisk; had not one word, about our credit card being compromised. It was compromised inside Medilisk, as the charges were from Medilisk. ******* ******

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23118623
  
  I am rejecting this response because:

  Medilisk; had not one word, about our credit card being compromised. It was compromised inside Medilisk, as the charges were from Medilisk. ******* ******
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/27/2025

  Hello BBB and Customer, 
  
  

  Were writing to confirm that the subscription has been successfully cancel and no further charges will be made. 

  The refunded amount will be credited back to the original payment method within 35 business days, depending on the banks processing time.
  
  Thanks for your patience and understanding. 

   

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March ******* Mesilisk did take $29.95 from my personal checking account. I had not ordered anything. I was in the process of testing/trying out their lung clearing product I did receive from them per my order. As stated, I was in the process of testing the product. While checking my personal checking account I found that ******************** Health had taken another $29.95 from my account without any authorization or order. There was a telephone number listed with the transaction record in my checking account that when called I was told, by recording that due to restrictions attached to their number the call was unable to complete. I feel this is unacceptable as well as the transaction on March 23, $29.95. Therefore I demand refund of $29.95, immediately!

  Business Response

  Date: 03/26/2025

  Hello BBB Team,

  We sincerely apologize for any confusion regarding the membership payment. To clarify, the payment was voided, meaning no amount was deducted from the customers account. The transaction was canceled before any charges were processed. Additionally, upon review, we found that the other transaction for the membership failed and was not successfully processed.

  Please find the attached details for your reference. If you have any further questions, feel free to reach out.

  Sincerely,

  Medilisk Team

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10, 2025 I had an order from this company which I am not contesting however on February 20, 2025 and March 22, 2025 I have charges of ***** each for a "membership" which I did not authorize. Have attempted phone calls to the company several times but phone is continually busy. I have sent an email to the company but no response so far from them. I am requesting refund of this amount and cancellation of any so called membership.

  Business Response

  Date: 03/25/2025

  Hello,

   

  Thank you for reaching out to us!
  
  We noticed that you had joined the Medilisk Health Rewards Membership during checkout. However, we understand if this was not your intention. Please be assured that we have canceled your membership and refunded all associated fees.
  
  If you have any further questions or need assistance, feel free to reach out. Were here to help!

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I was reading up on complaints for this company. I read on a customer had the same compliant I had. ******************** charged my acc ***** for a membership I no nothing about. I only purchased a bottle of Tinnitus Ear spray for 42 dollars. And my card was charged ***** for a rewards membership I no nothing about nor did I authorize

  Business Response

  Date: 03/24/2025

  Hello Customer and ********************,
  
  We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership offers exceptional value, which is why many customers choose to keep it. Heres a quick reminder of its benefits:
  ?? 50% discounts on all store products, providing significant savings that can quickly offset the membership cost.
  ??? 24/7 priority support, ensuring you always have assistance when you need it.
  ?? Early access to new products, allowing you to be among the first to enjoy the latest offerings.
  All these perks are available for just $29.95 per month, designed to deliver more value than the membership cost itself.
  However, we understand your concerns and have canceled the membership and issued a full refund of the $29.95 charge. Let us know if you have any further questions or need assistance. 
  
  Medilisk Team

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****-*****

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to another complaint I read I too am being changed a monthly membership fee that I never signed up for. I emailed the company and they sent a response telling how to cancel the membership but since I never joined I cant login to cancel b

  Business Response

  Date: 03/24/2025

  Hello,

   

  We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership offers exceptional value, which is why many customers choose to keep it. Heres a quick reminder of its benefits:
  ?? 50% discounts on all store products, providing significant savings that can quickly offset the membership cost.
  ??? 24/7 priority support, ensuring you always have assistance when you need it.
  ?? Early access to new products, allowing you to be among the first to enjoy the latest offerings.
  All these perks are available for just $29.95 per month, designed to deliver more value than the membership cost itself.
  However, we understand your concerns and have canceled the membership and issued a full refund of the $29.95 charge. Let us know if you have any further questions or need assistance. 
  
  Medilisk Team

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 03/25/2025

  Hi *****, 

  Thanks for settling this with us. We look forward to have you as our customers again in the future. 

  Have a great day. 

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting you to complain about the unauthorised charges and about a products sells online from medilisk.com. The product they sell is Cortexi, and I just found out that is actually is a scam.This product it is not helping me at all.I contacted medilisk via email on February 18 with questions about free delivery on their product was advertised on their website and request them to correct it. They did not take care of my request. I have a charge for priority mail on their product, and the product delivery was more than 10 days from the date of shipment, while priority mail supposed to be delivered less than 3 days of the ************ I request a full refund and a shipping label from medilisk to provide for a free return.I also have an unauthorised charge of $29.95 posted on my credit card on 03/07/2025 and I sent an email to medilisk about that charge and I also reported to the the credit card company that I never authorised that transaction.On 2/17 I have a charge for $28 2/17 another charge for $34 2/17 another charge for $42.91 On 3/07 health rewards for $29.95

  Business Response

  Date: 03/24/2025

  Hello BBB Team,

  Good Day,

  We have received your concern and sincerely apologize if the product you received did not work as expected or meet your needs.
  
  At Medilisk, we strive to ensure the highest level of customer satisfaction. As a gesture of goodwill, we have initiated a full refund for your order, and there is no need to return the product. We are also writing to confirm that the subscription has been cancelled and refunded in full. No further charges will be applied to the customer's account.
  
  Please find the attached proof of refund for your reference.
  
  Thank you for bringing this matter to our attention. Please feel free to reach out if you have any further questions or concerns.

   

  Sincerely,
  Medilisk Team

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Medilisk to improve hearing. I did not sign up for a subscription of the product. They have charged me for another shipment. I have emailed and gotten no response. I tried several times to call but its apparently not a good phone number. ************. I do not want their product and I want the subscription cancelled.

  Business Response

  Date: 03/23/2025

  Hello,

  We have successfully refunded you, please check.

• Initial Complaint

  Date:03/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a "Lung Cleansing Spray" from MediLisk, and in association with that I saw something added to my receipt called "Medilisk Health Rewards" (Price: Free). I also got a separate welcome email mentioning that I joined Health Rewards. Neither email mentioned that I would have to pay a monthly fee of $29.95. I did not willfully register for any subscription and would not have ordered the product if I knew that there would be a monthly subscription for something.Additionally, while ordering I had noticed that there was no "review information" page, the order was placed immediately. I thought that was odd.

  Business Response

  Date: 03/23/2025

  Hello,

   

  We have successfully refunded you, attahced is the proof.

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****