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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 299 total complaints in the last 3 years.
  • 262 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were considering getting this product but did not finalize the $29 order. The cc bill shows $142.91 withdrawn and there is no confirmation by this company that we ordered. I emailed them but they couldnt find a record of this transaction. I received a package but did not open it.

    Business Response

    Date: 04/02/2025

    Hello,

    Attached is the proof of refunds, please check.

    Customer Answer

    Date: 04/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ********

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 31, 2024, was initial and only charge. for the ointment I ordered $70.91. This that was authorized by me and paid 1/2/2025. I received another charge on 1/18/2025 for $29.95 &description stated, "recurring loan advance credit card credit". I had not authorized this & notified bank that I suspected fraud. bank issued new card & credited transaction. The bank considered it as possible scam. Now, my account is showing $0.11 charge on 4/1/2025 as a Loan Advance Late Fee. I do not know what this recurring charge was for & on 1/18/2025 & much less why there is late fee. I haven't ordered any other products & have not signed for any type of loan. Please assist in clarifying this situation & eliminating any further charges. thank you for your assistance in this matter.

    Business Response

    Date: 04/02/2025

    Hello,

    Attached is the proof of refund, please check.

    Customer Answer

    Date: 04/03/2025

    Initial refund received.  I just need to end any future recurring charges since I have made ant other purchases & have nit consented to any other services. 

    Thank you.

     

    Customer Answer

    Date: 04/03/2025

     
    Complaint: 23148072

    Initial refund received.  I just need to end any future recurring charges since I have made ant other purchases & have nit consented to any other services. 

    Thank you.



    Sincerely,

    **** *****

    Business Response

    Date: 04/03/2025

    Dear BBB and Customer, 

    Were writing to confirm that your subscription has been successfully canceled. No further charges will be made. 

    If you have any questions or need assistance, dont hesitate to contact us. Were here to help.

    Customer Answer

    Date: 04/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:04/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 1, 2025 a charge for $29.95 was charged to my Discover card which I did not authorize or order product

    Business Response

    Date: 04/02/2025

    Dear *******,

    We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership offers valuable benefits, including:

    50% discounts on all store products, helping you save significantly.

    24/7 priority support for assistance whenever you need it.

    Early access to new products before they launch.

    However, we understand if this isn't the right fit for you at the moment. To make things right, we have canceled your membership and refunded all associated charges.

    If you have any further questions or need any assistance, feel free to reach out. Were happy to help!

    Medilisk Team

    Customer Answer

    Date: 04/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** Jo ********

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from Medilisk called "lung cleansing spray" on March 19, 2025. I did received the product (which was totally ineffective). On March 31, 2025, my credit card was charged $29.95 for what appears to be a membership that I neither knew about, nor consented to. I emailed the company with my complaint. They sent back instructions on how to cancel my membership, which I did. They also said in the email that they would not refund the $29.95. I would like them to refund it.

    Business Response

    Date: 04/01/2025

    Hi *******, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Medilisk

    Customer Answer

    Date: 04/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Barges to my card without authorization and have not ordered anything since the initial order earlier in the year.

    Business Response

    Date: 04/01/2025

    Hi *****, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

     

    Medilisk

  • Initial Complaint

    Date:03/31/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i had an identical complaint to one i read about Medilisk charging ***** without an authorization from customer. it seems its a membership. i didnt authorize this therefore i want an immediate refund and cancellation of this membership

    Business Response

    Date: 04/01/2025

    Hi ****,

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

     

    Medilisk

    Customer Answer

    Date: 04/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:03/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Medilisk took two payments of $29.95 =$59.90 I never agreed to this transaction. I want a full refund ASAP

    Business Response

    Date: 03/29/2025

    Hello,

    We have successfully refunded you.

    Customer Answer

    Date: 04/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister suffers from Tinnitus. I saw this product advertised on the computer. I purchased 3 bottles. There were 2 charges to my *************** Credit card. The one I want refunded is for the 2 unused bottles. Their advertisement says you can return item with 30 days if not satisfied. These herbal products are just not helping my sister. We are being asked to make a video and sent it to them. We are not doing that. There is nothing on their website that says you have to make a video to return product. The product just does not work for her. I have 2 completely unopened and unused bottles of their product that are useless to me. I was told by their email in response to my asking for a refund to give the unused product to family or friends. If the product does not work for us why would I give it to or recommend it to my family and friends. Their refund policy is deceptive. I purchased product on 3 3 2025. I contacted MediLisk on their website on 3 28 2025 which is within 30 days. I tried to call on the phone but calls did not go through. This company is being dishonest. I want my refund. I am perfectly willing to ship back the 2 empty bottles at my cost. I really would like to ship all three back as the product was useless. They did not include and invoice in packaging. But I was billed on the *************** credit card. The 2 totals they charged on 3 3 2025 was one charge for $34.00 and one charge for $47.91. This is very expensive for nothing. It is about $81.00. They are saying the product was discounted. But are not even giving back the discounted price. We are senior citizens please help us. My name is ******* ****. My address is ****************************************. My phone is ************.

    Business Response

    Date: 03/30/2025

    Hello BBB Team,

    We have received your concern and sincerely apologize if the product you received did not work as expected or meet your needs.We are committed to ensuring the highest level of customer satisfaction. As a gesture of goodwill, we have initiated a full refund for your order, and there is no need to return the product.

    Thank you for bringing this matter to our attention. Please feel free to reach out if you have any further questions or concerns.


    Sincerely,
    Medilisk Team

    Customer Answer

    Date: 04/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:03/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company- MediLisk Product does not perform as advertised. Billing for items that have not been ordered or received. **************** does not respond to inquiries.

    Business Response

    Date: 03/29/2025

    Hi ,

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount ($59.9) will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 04/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****** ******

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product for $42.91. I was also charged an additional $29.95. I did not agree to a membership or this additional charge. I just received my current month credit card statement and have been charged another $29.95. I have tried to contact them on the phone but cannot get any answer. I want a refund of $59.90 credited back to my credit card.

    Business Response

    Date: 03/29/2025

    Hello BBB Team,

    We have received the customers complaint and would like to inform you that the Health Rewards membership was successfully refunded on March 29, 2025. We are writing to confirm that the subscription has been cancelled and refunded in full. No further charges will be applied to the customer's account.

    Please find the attached proof of refund for your reference. 

    Should you require any additional information, please do not hesitate to contact us.

    Sincerely,
    Medilisk Team

medilisk.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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