Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged ***** for two months by Medilisk Health Rewards.I do not recall having subscribed for this service. I have bought Medilisk Hearing Restoration Spray in the past but do not recall being asked to sign up for Medilisk HealthRewards.If that is the case Iwould like to unsubscribe from Medilisk Health Rewards at once. I will no longer honor bills to ****** in the future. I have not asked ****** to introvene in this matter, but will if we can not settle this matter between us.

  Business Response

  Date: 04/11/2025

  Hi *****, 

  Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  Thank you for giving us a try, and we wish you the best in your health journey.

  Medilisk

   

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 8 weeks ago I ordered a product online through Medilisk ***** an outfit based in ******* (*****..?). The product arrived accordingly. I continue to get my credit card billed at $29.95 a month because they claim I purchased a monthly membership at $29.95 per month upon my purchase. This is not true and a scamthe company does not answer phone calls and responds to emails with a you purchased a membership by buying a product and do nothing.

  Business Response

  Date: 04/10/2025

  Hello BBB Team,

  We have received the customers complaint and would like to inform you that the Health Rewards membership was successfully refunded on February 19, 2025. We are writing to confirm that the subscription has been cancelled and refunded in full. No further charges will be applied to the customer's account.

  Please find the attached proof of refund for your reference.

  
  Should you require any additional information, please do not hesitate to contact us.

  Sincerely,
  Medilisk Team

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9, 2024, my ****** account was charged $42.91 for a "miracle spray" I ordered to cure my tinnitus. Not monitoring my ****** account too closely, I didn't realize that I was being charged $29.95 monthly starting December 22 and every month thereafter on the 22nd. It was posted as from Prime Commerse. I thought at first this was a charge from my Amazon Prime account. After looking into this further, I realized that I was being charged for some sort of membership I had neither consented to nor signed up for. I have tried calling Medilisk but all I ever get is a busy signal. After reading all the complaints, I, too, want to cancel this useless membership and would like my four charges mounting to $119.80 refunded to my ****** account. I sure wish that I had visited this BBB website prior to ordering from this shady company. I wonder why this company is allowed to do such irresponsible dealings with the unsuspecting public.

  Business Response

  Date: 04/08/2025

  Hi *****, 

  Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

  
  Weve processed the cancellation of your subscription and confirmed your refund ($119.80)  as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.

   

  Medilisk

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 04/09/2025

  Medilisk's response indicated that they would refund the full 4 month's charges of $119.80.  They have only returned only 3 month's of $29.95 each.  The months that they have returned are from January through March of 2025.  They first charged me $29.95 on December 22, 2024.  Why are they not returning this?

  Business Response

  Date: 04/10/2025

  Dear BBB and Customer, 

  Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.
  

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a product from ********* that promised to clean your lungs,the product ingredients made me sick and I saw in ******* for $3.99.The company is doing fraudulent by misleading the public about this ********** just eucalyptus in it and it can harm your throat.i requested sending the payback and they refused to provide an address for me and refused to return my money.

  Business Response

  Date: 04/08/2025

  Hello BBB Team,

  We sincerely apologize for the experience youve described and the dissatisfaction with your purchase. We take all customer concerns very seriously, and we are sorry to hear that the product did not meet your expectations or caused you discomfort.
  
  Please allow us to clarify that we are committed to providing accurate product information and ensuring our customers' safety. We value transparency and would be happy to discuss the details of the product further to address any concerns you have regarding its ingredients.
  
  Regarding your refund request, we want to inform you that your order has been fully refunded. The amount should reflect in your account shortly. If you have any further questions or concerns, please feel free to reach out, and we will be happy to assist.

  
  We understand your frustration and appreciate your feedback. Thank you for bringing this to our

   

  Medilisk Team

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered this spray for my COPD which seemed very promising by the company. It was not at all. At no time did I request to be on a subscription plan to pay them $30.00 per month. In Feb. and now April, and perhaps March. Ive been charged $30.00 each time for ongoing delivery. Fortunately, ****** has cancelled this automatic renewal which I didnt even know about. I am requesting a full refund for all of this useless product. Furthermore, the company called Medilisk is not represented on my invoice as that. It is called Prime Commerce which even ****** could not explain. Luckily, this bogus product did not exacerbate my chronic condition, at least as far as I know as of now.

  Business Response

  Date: 04/07/2025

  Hello BBB and Customer,

  Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.
  

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged my card again without me making another purchase. I would like a refund and I believe this site is a scam. They were not authorized to charge me again for nothing.

  Business Response

  Date: 04/07/2025

  Hi ******, 

  Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

  
  Weve processed the cancellation of your subscription and confirmed your refund ($29.95) as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.

   

  Medilisk

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the spray for ears. I never signed up for them to take $29.95 out of my account every month. I want this stopped and my money returned. This is a scam.

  Business Response

  Date: 04/07/2025

  Hello BBB Team,

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this may have caused. After thoroughly reviewing the situation, we want to assure you that the membership charges have been fully refunded. The customer should see the funds returned to their account shortly.

  
  We also want to make it clear that no further charges will be applied, and the customers account has been updated accordingly. We take all concerns seriously and have taken steps to ensure this issue is fully resolved.
  
  We truly appreciate the opportunity to address this matter, and were committed to ensuring that our customers have a positive experience with our products and services. If you need any further details or have any additional questions, please dont hesitate to reach out.
  
  Thank you for your understanding.

  Sincerely,
  Medilisk Team

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company via their website and was told that they would only refund 50% of the purchase price or that I could return it to their only warehouse located in ***** and the refund would take some time to get to me after it was received. It would cost me $20 to ship to ******I don't know if you could do anything about this, and I might have to just accept 50% of the purchase price, but I wanted to make this business practice known. I don't think it's right that they do this, and that we are out of money from just doing business with them.MediLiskORDER MD488729 Thank you for your purchase!We're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Vision Enhance Roller MediLisk 1 x3 Medilisk Vision Enhance Roller ($19 each)$57.00 Subtotal $57.00 Shipping $0.00 Taxes $0.00 Total $57.00 USD Customer information Shipping address Click ***** ***************************************************************************************************************

  Business Response

  Date: 04/05/2025

  Hi Click, 

  We understand your frustrations and decided to refund you in full now too. Please see our attached file as proof of refund. It may take 5-7 business days to receive back in your account. 

  Thanks for purchasing with us. 

  Medilisk. 

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the lung spray which I paid approximately $70. plus subscriptions adding up to over $100. Subscriptions which I did not ask for. My pulmenologist and oncologist told me Not to use this product. I emailed company to return the item and why I was enrolled for a subscription. they wouldn't accept my return un less I sent it to *****. ( the site said it can be returned "No questions asked" ) the item was never open and in the original mailing envelope which is un opened .Nowhere in the website did it say anything about ordering from *****, or returning it to *****. They post an 800 phone number to call, it was busy for days, obviously off the hook. I got an email back, with no answers to the questions that I asked. They offered me 30% and keep the item, which is unacceptable. They have their business in *************, I received my order from ********, ********. And they want it sent to *****?Tell me they are not scamming people? I'm sure I am not the only one they have a problem with.I already sent the emails and notified my credit card company.

  Business Response

  Date: 04/04/2025

  Hi *****, 

  We sincerely apologize for any inconvenience this issue has caused, and we greatly appreciate your feedback regarding our product. Rest assured, we are committed to making improvements to avoid such situations in the future.

  Please allow 3-7 business days for the refund to be processed and appear back in your account. We've attached our proof of refund as well. 

  
  If you have any further questions or need assistance, please feel free to contact us. We are here to help!
  Thank you for your

   

  Medilisk

  Customer Answer

  Date: 04/14/2025

  The company Medilisk  has refunded my money in full. I thank you very much for your help in this matter.

  The BBB helped get my money refunded.

  Thank you,

  *** ****

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They just charged my **** AGAIN. i NEVER ORDERED ANY PRODUCT !

  Business Response

  Date: 04/03/2025

  Hi ****, 

  We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This was the charge of $29.95. 

  Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.

   

  Medilisk

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23152883
  
  I am rejecting this response because: It has been 7 business days. They said 3-5 .Still no refund and on 4/8 my card was charged ***** AGAIN.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/14/2025

  Hi BBB and ****, 

  Were writing to confirm that your subscription has been successfully canceled and the fee has been refunded already. No further charges will be made. 
  
  Thanks for your patience and understanding on this matter. 

   

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23152883
  
  I am rejecting this response because: i still have not received a refund on the first ***** charge NOW on 4/8/2025 ANOTHER ***** charge appeared.!
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/14/2025

  Hello,
  
  Thank you for reaching out.

  
  We understand your concern regarding the two $29.99 charges. Please note that the charge(s) in question were voided on our end, meaning they were not processed and should not have been finalized on your account. When a charge is voided, the transaction is rejected before completion, and no funds are captured.

  
  However, if youre still seeing a pending or posted charge, we recommend checking with your bank or card provider, as the timing of refunds or removal of pending authorizations can vary depending on their policies.

  
  We apologize for any confusion or inconvenience this has caused. If the charge still appears after a few business days, please let us know and well be happy to assist further.

  
  Best regards,

  Medilisk Team

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23152883
  
  I am rejecting this response because: Well here in the ***** about Medilisk. They told you and me that they voided the charge on their end. Whereby not funds were accepted by them. ***** i contacted my credit card company to research the 4/8/2025 $29.99 charge. FACT the charge in fact did go through and they have NOT received any refunds from Medilisk. Per my request the card has been replaced. They can no longer charge me at their whim. 
  

  
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/24/2025

  Dear BBB Team,

  Thank you for the update regarding the customers continued concerns.
  
  We would like to clarify that the $29.99 charge dated April 8, 2025, was voided on our end. When a transaction is voided, the payment is canceled before settlement, meaning no funds are ever transmitted to or received by our system.
  
  As proof, we have attached documentation confirming that this transaction was rejected and never settled. This means no successful payment occurred from our side, and no refund would appear because no funds were received in the first place.
  
  We understand the importance of transparency and trust, and we are happy to cooperate fully in resolving this matter. Additionally, the customer's membership has been fully canceled, and no further charges will occur.
  
  Please dont hesitate to reach out should further clarification be needed.
  
  Sincerely,
   Medilisk Team

  
  

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******