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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 300 total complaints in the last 3 years.
  • 263 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted you prior to this complaint to CLOSE MY ACCOUNT AND DISCONTINUE MONTHLY BILLING. to no avail. PLEASE DISCONTINUE MY ACCOUNT AND DISCONTINUE MONTHLY BILLING. Thank you, ****

    Business Response

    Date: 04/20/2025

    Hello BBB Team,

    Dear BBB Team,


    We would like to provide clarification regarding the Medilisk Health Rewards Membership that was included with the customer's order.
    The ******************** Health Rewards Membership was added at checkout on January 5, 2025, and offers valuable benefits, including:

    50% discounts on all store products, providing significant savings.
    24/7 priority customer support for prompt assistance.
    Early access to new product launches and exclusive offerings.

    The monthly membership fee of $29.95 is designed to deliver exceptional value and enhance our customers experience with premium support and savings.
    However, we understand that the membership may not have been a good fit for the customer. We would like to confirm that the Health Rewards Membership has been fully cancelled and refunded, and no further charges will be applied to the customer's account.


    Please find the attached proof of refund for your reference.

    Should you require any additional information or documentation, please feel free to reach out to us. We appreciate the opportunity to resolve this matter.

    Sincerely,
     Medilisk Team

    Customer Answer

    Date: 05/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *********

  • Initial Complaint

    Date:04/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea about purchasing this product! ******************! Can you tell me what it is that I supposedly purchased for $158.68?

    Business Response

    Date: 04/20/2025

    Dear BBB Team,

    We would like to provide clarification regarding the Medilisk Health Rewards Membership that was included with the customer's order.

    The Medilisk Health Rewards Membership was added at checkout on January 18, 2025, and offers valuable benefits, including:

    50% discounts on all store products, providing significant savings.
    24/7 priority customer support for prompt assistance.
    Early access to new product launches and exclusive offerings.
    The monthly membership fee of $29.95 is designed to deliver exceptional value and enhance our customers experience with premium support and savings.

    However, we understand that the membership may not have been a good fit for the customer. We would like to confirm that the Health Rewards Membership has been fully cancelled and refunded, and no further charges will be applied to the customer's account.

    Please find the attached proof of refund for your reference.

    Should you require any additional information or documentation, please feel free to reach out to us. We appreciate the opportunity to resolve this matter.

    Sincerely,
    Medilisk Team

  • Initial Complaint

    Date:04/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I payed for the product then I was charged again for another ***** for no reason. the second charge was absolutely not right for any reason. I demand a refund.

    Business Response

    Date: 04/19/2025

    Hi, 

    We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership provides exceptional value, so lets revisit its benefits:

           50% discounts on all store products, delivering significant savings that can quickly offset the membership cost.
           24/7 priority support, ensuring assistance is always available when you need it.
           Early access to new products, so you can be among the first to enjoy the latest offerings.All these perks are available for just $13.95 per monthdesigned to give you more value than the cost of membership itself.If you feel the membership isnt the right fit at the moment, wed be happy to help you explore options such as:

           Pausing your membership for future use,
           Personalizing its benefits to better suit your needs, or
           Other option.Please note that we always inform customers about subscription activation. If you dont recall signing up, it may have been activated during a purchase. What is more, you received your membership details in an email right after you ordered.

    Since that you decide to not proceed with this membership, weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey

     

    Medilisk

    Customer Answer

    Date: 05/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ****

  • Initial Complaint

    Date:04/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Medilisk has charged me 4 times without any authorization or receiving any product. Ive never heard of the company. I have changed my card and need a refund. Charges are: March 2- $42.91 March 2 - $34 March 19 - $***** April 16 - ***** This is fraud!!!!

    Business Response

    Date: 04/18/2025

    Hi BBB and customer, 

    Weve processed the cancellation of your subscription and confirmed the refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    Thank you, and have a lovely day! 

     

    Medilisk

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** charged to card as an ongoing subscription. I only authorized and paid for one order without subscribing. Had to put hold on my **** card to stop further charges and now have to get a new card.

    Business Response

    Date: 04/18/2025

    Hi ****, 

     We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership provides exceptional value, so lets revisit its benefits:

           50% discounts on all store products, delivering significant savings that can quickly offset the membership cost.
           24/7 priority support, ensuring assistance is always available when you need it.
           Early access to new products, so you can be among the first to enjoy the latest offerings.All these perks are available for just $29.95 per monthdesigned to give you more value than the cost of membership itself.If you feel the membership isnt the right fit at the moment, wed be happy to help you explore options such as:

           Pausing your membership for future use,
           Personalizing its benefits to better suit your needs, or
           Other option.Please note that we always inform customers about subscription activation. If you dont recall signing up, it may have been activated during a purchase. What is more, you received your membership details in an email right after you ordered.

    Since that you do not wish to proceed in this subscription of ours, weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

     

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

     

    Medilisk

    Customer Answer

    Date: 04/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep charging me mth after mth. I only bought one product once. Never gave them permission to charge me for any other products. And have not received any other products. Just a scam from what I can see happening! Thank you ***** ******

    Business Response

    Date: 04/18/2025

    Hi *****, 

    We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership provides exceptional value, so lets revisit its benefits:


           50% discounts on all store products, delivering significant savings that can quickly offset the membership cost.
           24/7 priority support, ensuring assistance is always available when you need it.
           Early access to new products, so you can be among the first to enjoy the latest offerings.All these perks are available for just $29.95 per monthdesigned to give you more value than the cost of membership itself.If you feel the membership isnt the right fit at the moment, wed be happy to help you explore options such as:

           Pausing your membership for future use,
           Personalizing its benefits to better suit your needs, or
           Other option.Please note that we always inform customers about subscription activation. If you dont recall signing up, it may have been activated during a purchase. What is more, you received your membership details in an email right after you ordered.

    On the other hand, since you requested to cancel, weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Medilisk

  • Initial Complaint

    Date:04/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several months ago I ordered "Tinnitus Relief Spray" from MEDILISK and did receive it. Today, April *******, I received a text from them saying I owed $29.99 as a monthly charge for a bogus subscription reward program. I never joined that or re-ordered anything. My credit card co. has been notified about this fraud.I want any money taken from me returned except the one original purchase price. I hope you can shut down this crooked business.

    Business Response

    Date: 04/17/2025

    Dear BBB and Customer, 

    Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign up or authorize a subscription. I was charged $29.95 on 4/14 by Medilisk.

    Business Response

    Date: 04/14/2025

    Hello,

    We wanted to follow up regarding the Medilisk Health Rewards Membership that was added to your order during checkout. This membership was designed to provide exceptional value, including:
    50% discounts on all store productsoffering significant savings that can quickly offset the membership cost.

    24/7 priority support, ensuring help is always available when you need it.
    Early access to new products, so youre among the first to enjoy our latest offerings.
    All these benefits are available for just $29.95 per month. We always aim to notify customers clearly about subscription activations, and membership details are sent via email right after purchase. However, we understand this may not always be the best fit for everyone.
    As requested, weve processed the cancellation of your membership and confirmed your refund. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We truly appreciate you giving Medilisk a try and value your feedback. If theres anything we can improve or assist you with in the futurewhether its pausing the membership, customizing benefits, or anything elseplease dont hesitate to reach out.

    Wishing you all the best on your health journey.

    Warm regards,

    Medilisk Team

    Customer Answer

    Date: 04/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 30 March 2025 amount of money paid $57 purchased product lung cleaning spray this product was ineffective for resolving the lung issues i am requesting an immediate refund we could send back the 3 bottle purchase

    Business Response

    Date: 04/12/2025

    Hello BBB Team,

    We have received your concern and sincerely apologize if the product you received did not work as expected or meet your needs.

    We strive to ensure the highest level of customer satisfaction. As a gesture of goodwill, we have initiated a full refund for your order, and there is no need to return the product.

    Thank you for bringing this matter to our attention. Please feel free to reach out if you have any further questions or concerns.

    Sincerely,
    Medilisk Team

  • Initial Complaint

    Date:04/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order this. I ordered it several months ago paid for it and do not want anymore. I do not want this product and want my name removed from your contacts. Thank you ***** *****

    Business Response

    Date: 04/11/2025

    Hi *****, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
    Thank you for giving us a try, and we wish you the best in your health journey.

    Medilisk

     

medilisk.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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