Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cryptocurrency Exchange

Blockchain.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

This profile includes complaints for Blockchain.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Blockchain.com, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June of 2022 I invested $2500 and I have gotten some of it and then they blocked my account and then I had it reopened. They wanted me write all these numbers were for the actual price of the bitcoin. Now they have disabled the features so I am not able to transfer money to different accounts if I do so they charge me for it. I want all my money back in the amount of $1475.65. I have been trying to get my money since June of 2022.

    • Initial Complaint

      Date:10/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Iam owed ***** dollars by this company theyve locked my bitcoin account for no reason Ive tried everything to contact these people Ive tried to email them call them email support Im deposited money using theyre service and have been denied to withdraw my own person funds and they used excuses such as the government requires them to lock the funds on the account until I prove where the funds came from once I did theyve keep coming up with excuses and trying to water down the situation when its all about me getting my money and been about me getting my money

    • Initial Complaint

      Date:10/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred cryptocurrency of $4000 value to my account. Blockchain locked my funds and said I can't access that wallet and to contact support. I contacted support over 7 months ago, and got told they were looking into it. I replied straight away, no answer. I kept replying to the conversation every few days - still no reply. I made no tickets that got a reply right away saying they're processing my request, and made other tickets and followed up the original ticket frequently. About 30 messages later and 7+ months , my money is still no where to be found, with no explanation.It's funny as the app literally says to contact support and then support just ignores me

    • Initial Complaint

      Date:10/18/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blockchain has stolen money from me. I tried to send Bitcoin from my Blockchain wallet to another wallet and the funds are not in my account and the system has been showing pending now for almost 2 days. No one will respond back to me. Its impossible to get a hold of anyone.

    • Initial Complaint

      Date:10/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is putting peoples funds on hold requiring proof of source funds. Just look at the reviews here and on any other website. After sending multiple emails with tons of personal information they will still not process my transaction. Bank statements,paystubs, more bank accounts they still will not release my funds. I will be filing a complaint with the nmls as I notice they wont even respond to complaints with the BBB

    • Initial Complaint

      Date:10/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 10th 2023 - I submitted a wire of $8000 to blockchain, it was put on hold from blockchains side until I provided documents of source of funds and such, they lifted to hold and I withdrew my funds.September 22nd 2023 - I have initiated a wire of $14,000 to blockchain, it was put on hold, which makes no sense because we have already provided documents for the last hold, however we still complied and passed on the documents. They then asked for invoices (including our customers personal information) which we had to deny for customer safety and privacy reasons.Since then they have told me they are working internally to resolve this, with no timeframe at all. It has been several weeks and we demand a resolution.I have wired $8000 to blockchain and they put a hold on my account, asked for documents, which I provided and then they released it. Now I've wired $15,000 and they put a hold again, I've provided documents and now they want invoices from my customers personal information, which I am not allowed to share. I have provided more than enough information to show my source of funds. I gave my bank statement and paypal transactions, both which are relevant to the $15,000 wire. Now they are telling me the following "This matter has been referred for internal review. This review follows a strict regulatory process and no timeframe can be provided but we are prioritising this matter and will email you at the earliest opportunity once a resolution has been confirmed. Please remain patient, we will be in touch soon."

    • Initial Complaint

      Date:10/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original transaction date - 1/7/2022 Amount $40.00 After making a deposit to purchase a crypto currency, my account was claimed to have been compromised. I was given a set of instructions to recover the funds into a new account. I have emailed the support agent back after completing the requested steps. I have not recieved a personalized response to any of my numerous attempts at contact nor attempts of escalation.On roughly the 1st of September 2023 my account was switched to a defi only account. My funds are still being held by the company despite my several request to release the funds to **** would like full restitution of the $40 either throught electronic transfer or paper check mailed.

    • Initial Complaint

      Date:08/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid money for Cyptocurrency and was told my account would be shut down for violation of terms and services. It was explained that I had ***************************** they may be lost forever... However the funds were just added to the account and on a holding period - therefore could not be withdrawn. After several messages with the support team and promises that my money would get back to me, I never got it. This company is a scam and stealing people's money. They also wouldn't tell me in what way I violated the terms of service. All I did was deposit money in the account.

    • Initial Complaint

      Date:08/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 110 ** dollar on their site.. and I am not able to withdraw it. They have bank transfer turned off. There support person, ************ said there was nothing he could do to assist me.my account email on their site is *******************

    • Initial Complaint

      Date:08/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited approximately $575 into a blockchain.com account and now they refuse to release my funds which are legally my money. They have "temporarily disabled" ACH withdrawals and refuse to provide wiring instructions so that I may transfer my money back to my bank account.

    Blockchain.com, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.