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Business Profile

Cryptocurrency Exchange

Blockchain.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

This profile includes complaints for Blockchain.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** Meet invitation (Instagram.Com) in WINNER Clearinghouse ******************** Channel] $$$Remote On-Air *********************** **************** *** is a growing start-up digital media platform consisting of multiple radio stations broadcasting music, news & podcasts.-------------------------------------------------------------------------WHERE: The catholic- core, the catholic- courtyard, ********** *************** ************************************************** ********************************************************************************************** CricketIcon 4 - LOST/STOLEN (***************)--------------------------------------------------------------------------No Branch Locations in ********************************** Multistate Licensing System / Nationwide Mortgage Licensing System and Registry) and the debate on encryption, digital online currencies continues and in the media (NRP).-----------------------------------------------------------------------------I was able to catch even security people that tried going after me for unofficial comebacks in the ****************** ranks, and discrimination on wireless, crypto transfers that hurt my online web hosting, and that's just for starters. Blockchain.com haulted online bank transfers to my accounts online. I was notified about two weeks ago officially about it, and probably silly conservative complaints from ******* employees to boot. That's what happens when ***** and the right-wing go and target you. What a bunch of bunk!-----------------------------------------------------------------------------********************************************************************** *************************** attorney at law, trial layer, ****** service, injury attorney Attorney ******************************** | Personal Injury Lawyer | *********, ** -----------------------------------------------------------------------------On ************** 11, 2023, 5:31 AM *********************** <************************> wrote:CLASSIFIED I think folks got political, used rival purchases.

    • Initial Complaint

      Date:07/14/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to have a personal account closed from a company named Blockchain. I've repeatedly contacted this company trequesting the account to be closed but to no avail. They keep telling me that they will refer me to another department and get back to me later. The last email is asking me why I want it closed.I just want to close and delete the account permanently.Thank you,***************************

    • Initial Complaint

      Date:07/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had bitcoin come into my blockchain account from an external website (which I have an account with) that was around $2,700 in value on July 6th. After selling all the bitcoin for cash it was around $2,604. I went/wanted/want to cash out the funds to my bank account using the wire fee method. I was told it would arrive by the 11th of July. The very next day I got an email from support stating they are doing a routine check and asked for all this personal information when I've already verified my account fully and provided this information in the past. I provided the information AGAIN in the email but they have yet to respond. After doing extensive research I've read this company is fraud and people have lost money with them and some stating they never even got a reply back. I am now trying to withdraw all my bitcoin to another wallet but it's hold on pending review?My blockchain account is under the email *********************** I would like my bitcoin released to the wallet I'm sending it to or the funds put back into my account so I can cash out the funds to my bank so I can invest my bitcoin elsewhere.

    • Initial Complaint

      Date:07/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blockchain.com offers services related to buying, selling and trading crypto currency. Blockchain.com claims to support USD transfers into and out of their accounts using *** (the US standard for the entire US Banking System). However in practice, they allow deposits with *** but claim withdrawl by *** is broken. ---Nacha (nacha.org) governs the *** Network, the payment system that drives Direct Deposits and Direct Payments with the capability to reach all U.S. bank and credit union accounts. We [Nacha] advance the nations payments system and deliver payments education, accreditation and advisory services.---There is no legitimate reason Nacha would support deposit but not withdrawl. When contacted, Blockchain first told me I needed to make an *** deposit to enable the *** withdrawl process. This seems suspect but may be legit and little risk at $10 to unlock the $50k they're holding. When next contacted, ********** claimed that *** deposits were working but not withdrawls and I was welcome to invest more deeply into their other offerings. ---Blockchain.com is engaging in fraud and holding funds hostage under the guise of "we're working on getting it fixed". ---I will look into getting my funds back onto the *** blockchain and under my own control. This will be at additional personal expense if it is even allowed. I fear reprisals for issuance of this complaint.

    • Initial Complaint

      Date:07/03/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting 12 hours for my Bitcoin deposit I have reached out to blockchain but have not received any calls yet. I also called the number but was sent to a voicemail

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have been holding $1696.00 from me over a transaction that occurred months ago. (Have had other transactions since then.) they sent me information to fill out and send back have done that still no response.

    • Initial Complaint

      Date:03/31/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Website has stolen my money, **** dollars.support isnt helping

    • Initial Complaint

      Date:03/25/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blockchain received a crypto transfer from Stonkavatrade.com through a ********************************* as broker and will not unlock my account for me to retrive my money. They owe me over $270,000 now after paying a 7% and 5% fee they said they required. My account remains lock and they willl not attend to contact me or work out any arrangements

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i signed up for the Blockchain rewards and was later accepted in i had received airdrops from this program and on aug 31st 2022 i was awarded ***** stack tokens from the program at the time it was valued at ***** dollars i did not receive the tokens so i contacted customer service and was basically told 3 different stories just to be told on the fourth story my email was a fake and it did not come from Blockchain when I prove that it had they told me no such program exists

    • Initial Complaint

      Date:03/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/2/23 I deposited **** in the amount of *********** to my Blockchain.com **** Wallet. I then proceeded to sell the **** at a 1:1 ratio for *** also on 3/2/23, whereas I initiated a withdrawal of ***$9,733.63 from my Blockchain.com account on 3/2/23 to my linked Bank checking account KeyBank, N.A. x3021 for the above referenced amount. The Transaction ID: ************************************ with Blockchain.com referencing the *** ACH withdrawal. It is now 3/13/23 with NO receipt of funds in my bank account. I have been on Blockchain.coms live chat numerous times whereas before 5 business days, nothing can be done. Then they escalated my issue to the relevant ***** and a ********************* Support Ticket #: ******* responded to me directly stating that my ACH withdrawal was still processing and to contact him if I dont receive the funds by 3/14/23. I will NOT receive it tomorrow as it has not even been processed to be sent. Ive been told the relevant team is aware of the issues and they are working on it. Support via live chat has limited information and no access to my case as stated by them to me. I have no idea exactly what is causing this severe delay as today, 3/13/23 is 9 business days since withdrawal was initiated, and still no funds have been deposited into my KeyBank account ending x3021. I have sent a few more emails to ******* at Blockchain.com with no reply as of yet Im looking for a resolution that Blockchain.com processes my ACH withdrawal to KeyBank x3021 in the amount of $9,733.63 *** immediately, or reverses the funds back into my Blockchain.com *** wallet for buying Bitcoin to withdraw off their platform. This delay is causing me significant harm and anxiety at this time.

    Blockchain.com, Inc. is NOT a BBB Accredited Business.

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