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Business Profile

Cryptocurrency Exchange

Blockchain.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

This profile includes complaints for Blockchain.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had btc in my blockchain account and sold it. Blockchain then restricted my account blocking me from withdrawing the funds to my linked bank account. This started in early February 2024 and the issue is still not resolved. I have reached out to customer support only to be told that a "team" is reviewing my complaint and will get back to me via email. When I attempt to get answers via live chat, Im given textbook answers. Today I was told that if I continue to abuse the use of chat, I will be banned. I cant afford not to have this money, I have a fixed income. I saw on a blog that someone was offering help to get money back but when I contacted them, they wanted $300 in btc. All of this is a scam, how do I get my money back???

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attempting to withdraw some cash from my Bitcoin Wallet on Blockchain.com.First, they claimed I have violated their terms and conditions and I had 24 hours transfer all of my bitcoin and funds out before they locked my account. I was able to transfer my bitcoin to another vendor, but I was unable to withdraw my $9,100 in cash funds because I needed a change of address on my blockchain account in order to match my new address on my bank account. But blockchain does not allow me to change my own address, and they have ignored my request to change it.So in desperation, I purchased more Bitcoin with the cash funds and am attempting to transfer the Bitcoin to the new vendor. But the transfer has failed twice and they reply with a lame excuses about "technical issues" and to try again. I have never had this kind of problem in several years of working with Bitcoin vendors. I suspect either massive incompetence or massive fraud.

      Customer Answer

      Date: 04/11/2024

      Within four hours of my receiving the email from you (BBB) that you had notified the business of my complaint, my Bitcoin funds transfer was completed. This after being stuck in Blockchain.com "technical problem" for two days.  Coincidence? I think not!!

      Thank you BBB for your actions and putting pressure on Blockchain.com to address my problem!!  This issue has now been resolved.

    • Initial Complaint

      Date:04/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a crypto account that Blockchain has locked for over 2 months stating it was fraud... They asked me to make a new account and verify my identity and also send a picture of myself holding the id. And account info.. My account is Still locked.. I can't gain access to my crypto or funds..

    • Initial Complaint

      Date:03/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the first half of January, I was trying to withdraw my money from Blockchain.com when I encountered multiple errors claiming identity not verified. I contacted their team in order to resolve this issue and after I was told that is being handled by the higher *** I have never managed to get another response from them. I keep emailing and trying to contact the team handling my case but I am left with no answer. My money is still stuck on their platform, and they are doing nothing to keep me updated and nothing to help me.

    • Initial Complaint

      Date:02/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blockchain is a crypto company. I originally had an account with SoFi for 2+ years but SoFi sold off their crypto asset accounts to blockchain since then I have been unable to have any of my money withdrawn from my account. They are able to receive money from my savings account buy they wont allow me to withdraw money from my Blockchain account to go back to my bank account. The only support is through email customer/support service. It has seemed a bit sketchy from the start and I just want my money returned to my bank account. I would like help with getting my refund and pressure applied to this business. They should not mislead customers so they can not withdraw funds. Please help

    • Initial Complaint

      Date:02/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had around $300 in cryptocurrency that I had sitting in my SoFI account. They stopped supporting crypto and migrated everybody's funds to Blockchain.com. When I went to cash my money out. They weren't supporting bank transfers and had no idea when they would be accepting them again. I reached out to their "support team" several times. I just kept getting the same generic response with trouble shooting tips. I had tried everything they told me to and then some. I gave them a month to fix this with no attempt at a resolution on their end. They were literally holding my money from me with no way to get it back. They were no help whatsoever. I ended up spending almost $20 in fees to buy a different crypto and send it to a different DeFi wallet I know actually works. Then spending another $10 in fees on that platform to exchange said crypto back into USDA so that i could withdraw my funds. It was an absolutely REDICULOUS experience!

    • Initial Complaint

      Date:02/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/23/2023 I transferred Bitcoin cryptocurrency into Blockchain.com with the intention of converting it to dollars and then withdrawling it to my personal bank account. I went through all their listed steps to do this but after I quickly linked my bank account and tried to do the withdrawl I got an on screeen message saying that the withdrawls were temporarily unavailable??? I contacted their customer support and they confirmed that, but said they were working hard to resolve the issues and would notify me when it is avaialble. It is now 3 months later and there is no hope that they will ever allow me to withdrawl my funds. I believe this is a scam type of behavior and it seems to be happening to alot of people. They will allow deposits to transfer money into Blockchain from the same linked bank account but not withdrawls???

    • Initial Complaint

      Date:02/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had money transferred to Blockchain because it was a way to get money from another company. The other company didn't allow withdrawal directly to a bank or Paypal. I cannot get the money out of Blockchain. I have communicated through many emails, but none of the procedures they have given me have worked. I have sent them email messages saying what happens when I have tried the different methods. I have sent screenshots showing what happens. They just respond by telling me to try procedures I have already tried or with questions (all of which I have answered). Sometimes, It seemed I was on the verge of getting the money sent. However, I would get messages like we can't connect to your bank now.I have also tried calling them using multiple numbers. Sometimes, I am asked to leave a message. One time, I talked to a person who said someone else would call me back. The next day, someone did call me, but that person said another person would have to call me. I never got another call.

    • Initial Complaint

      Date:02/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Right now they are holding over 1000$ of my money in crytpo. My account there was recently transferred by SoFi that recently decided to no longer trade crypto currency. I setup 2AF authentication as blockchain.com website advises for seucrity. Then the security codes stopped coming to my phone. Support advised I need to use my backup passcode to get into my account to change my 2AF authentication to use ****** Authenticator instead. I was then flagged to verify my account ID by their system. I sent in the documents. Immediately following I was emailed that it would require manual verification. They don't do anthing. I don't even believe there is anyone working there. I search online and see hundreds of people complaining about the same issue. They won't let me close my account. I am losing money and I believe they are scamming many people. The *** needs to investigate this company.My support ticket with them was opened weeks ago. *******. I want my access restored to get my money from my account or I want it all returned to SOFI to close and settle the balance back to my SOFI account.

    • Initial Complaint

      Date:01/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Initial Date: 8/23/2023 - Blockchain requested info on my account to prove wealth. I provided all info and took months to hear back.10/23/23 - I' m informed my account has been closed, without giving me any reason as to why, and to provide btc addresses on where to send my funds. I immediately responded to the message within 4 hours, have sent numerous follow-**** and have had zero response from Blockchain.com in over 2 months. they are currently holding $1,119.23 of my funds that they will not send me, or respond to any of my feedback through their portal.1/10/24: Last update sent to Blockchain.com with no response, they have been holding my funds not allowing me to withdrawal for 5+ months.

    Blockchain.com, Inc. is NOT a BBB Accredited Business.

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