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Business Profile

Cryptocurrency Exchange

Blockchain.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

This profile includes complaints for Blockchain.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: September 14, 2024 Subject: Unresolved Deposit Issue - $3,000 Transfer Not Credited To Whom It May Concern:I am writing to formally file a complaint against Blockchain.com regarding a $3,000 deposit transfer that remains unresolved despite numerous attempts to contact the company.Summary of the Issue:On March 17, 2024, I initiated a transfer of $3,000 from my bank, US Bank, to Blockchain.com. The transfer was confirmed as completed by *******, yet Blockchain.com has failed to credit the funds to my account. Despite multiple attempts to resolve this matter with Blockchain.com, I have not received any communication or resolution from their side.Timeline of Events:March 17, 2024: I initiated a $3,000 transfer from my US Bank account to *******************************, 2024: ******* confirmed that the transfer was completed and the funds were sent to Blockchain.com.Late March 2024: Upon realizing that the funds were not credited to my Blockchain.com account, I contacted **********************'s customer service through their online support system to resolve the issue.April August 2024: I filed multiple follow-up complaints through Blockchain.com's online channels, requesting the resolution of the missing deposit, but have received no response or communication regarding this matter.September 14, 2024: I have not yet been credited the $3,000 nor have I received any acknowledgment or explanation from Blockchain.com.Desired Resolution:I would like to request immediate credit of the $3,000 to my Blockchain.com account or a full refund of the amount. ******* has confirmed that the transfer was successful on their end, and Blockchain.com has failed to provide any response or solution for over six months. I am seeking a resolution as soon as possible.

    • Initial Complaint

      Date:09/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 10, 2022, I bought ******** of BTC for $5,000.00. When I went to cash out on July 6, 2024, for $57,837.27, Blockchain said that no purchase had happened, in spite of me seeing that purchase in my wallet, and in spite of NO NOTICE of any transaction failure. My wallet ID is ************************************. If Blockchain is allowed to pretend that no transaction took place, then clearly they can steal anyone's Bitcoin, in any amount, using this same pretense.

      Customer Answer

      Date: 10/15/2024

      I offer Blockchain the following compromise, which you should convey to that company.

      For the 0.278679 of BTC that I bought on Nov. 10, 2022, and placed in my wallet ID is a4af3f25-d38c-407b-852a-3668ba15f4b5, I will allow the company to assume THE LOWEST MARKET VALUE for that fractional BTC between then and October 15, 2024, MINUS the $5,000 that I paid for it, which dollar total they should send by cheque to my address at 1321 Upland Dr. PMB 20533, Houston, TX 77043-4718.

      Should Blockchain fail to respond by November 15, 2024, I will be compelled to report their theft to FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov/ – which I would prefer not to do.


    • Initial Complaint

      Date:09/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently lost $5.5 million while using Blockchain. The wallet was intended to be used only temporarily to transfer funds. After I had confirmed the amount in my wallet I signed out and back in a few minutes later. When attempted there were problems with the server connecting and due to the block chains System failing the funds had disappeared. Blockchain took no responsibility and attempted to say that I was scammed by another person. The repetitive use of the excuse while being unable to accurately and intelligently, describe and use supportive arguments for the reasoning as to why they believe that I was scammed believe that it is just an excuse. I have made the determination as to the reason for the loss of assets, which has not been determined to be any individuals fault. It was a system failure one that was the BlockChains responsibility of ensuring doesnt happen. Unfortunately it did happen and because of that, ********** is responsible for the assets return of the funds have been attempting for multiple days now to come to a conclusion while using substantial enough evidence that requires a response and have received no response from any management no response that resulted in any results or potential results come to a conclusion for the gathering evidence There has been no assistance that any business is required and ethically should be able to give to any customer who has lost any amount of funds let alone 5.5 million. This is the first time in my life that Ive ever seen or heard of anybody who lost 5.5 million and the company is completely unable and unwilling to assist and working and determining , where the funds went and how to go about the situation let alone fight any kind of legal assistance for a person who lost 5.5 million to a scam or to a hacker and Blockchain can assist with the return of assets. I have previous examples of work that I have done for other networks not only the Blockchain and I showed proof of saving them billions.

    • Initial Complaint

      Date:09/09/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deposited funds in good faith into this exchange, now they wont let me withdraw. I attempted withdrawing about 7 times, each time they take back the funds and will not release them. **************** urges me to try again, I do, and same story. They are not honest with their practices. It's $5000 we are talking about. Each time the customer service has a different answer. In the meantime they are holding my funds (stealing my funds).

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I sent my funds to my blockchain wallet and they have locked my account for manual Review for over a month and refuse to state a reason why or help me they stole my 500$ fa3bdb09-5187-4642-bfc2-991e548dede4 My email on the accounts **********************

    • Initial Complaint

      Date:09/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was talking to the merchant blockchain and I would like an refund of all of the money that I put in to it and they our telling me that I have to pay there maintenance fee before I can even get an refund I think that a little ridiculous that I would have to pay in more money to even get an refunded of what I am asking.

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been frozen for two weeks. Live chat has provided no answers and they stopped responding to my emails. I have not been able to do anything on the platform since 8/15/24.

    • Initial Complaint

      Date:08/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to get familiarized with crypto and buying crypto. I ended up purchasing about five different cryptocurrencies through blockchain.com.Everything was fine for a couple months and then one morning I wasnt able to login. It cited an error with my password.Blockchain.com from that point on gave me the runaround and after a couple dozens emails back and forth, theres no resolution. They now are threatening me saying Im accruing administration fees. So I have no access to my $600 funds so obviously I cant pull those funds and I cant even close my account. Im at a loss and Im hoping you can help me get resolution.Thank ****************

    • Initial Complaint

      Date:07/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had made a $1,000 investment in bitcoin using the SoFi App. Recently, SoFi has gotten rid of their ****** services and migrated all of their ****** customers to Blockchain. I completed all necessary steps of my migration, and did have access to the funds for a brief time via the Blockchain app. There were some challenges due to the address on file not matching what SoFi had on file due to a recent move, but I was able to provide Blockchain with a copy of my lease to confirm my current place of residence. Since completing the migration back in April of 2024, I have been unable to access my investment. Initially, I was informed that providing a copy of my lease to confirm my residence would resolve this issue to no avail. The strangest part of this is the fact that I did briefly have access to my funds -- to see and manage the current value of my investment. 3 months later and Blockchain has informed me that no resolution for the unexplained issue can be found. The only options they are offering me is accept my ****** directly or be paid out in the current market value to my bank account. Neither of these options allows me the autonomy to make an informed financial decision, which is completely unacceptable. The lack of accountability to resolve problems for customers is completely unacceptable and illustrates this financial institutions lack of integrity.I've attached a copy of the email communications back and forth regarding this matter.At the end of the day, I would like them to deliver on the services that they offer and allow me to manage my investments as I see fit, without trying to force me to make an uninformed decision due to their inability to resolve system errors.

    • Initial Complaint

      Date:07/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had my account locked since December 2022 and have been reaching out through emails for them to verify my identity, they always say we are still reviewing every single time. I even tried it again today and they said i have a open request ticket already (email support) and that was sent a year ago. Ive seen online that this company could help me in this situation so Ill give it a shot. Best regards,*********************.

    Blockchain.com, Inc. is NOT a BBB Accredited Business.

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