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Business Profile

Cryptocurrency Exchange

Blockchain.com, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Blockchain.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 114 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to transfer bitcoin from my bitcoin account to venmo account on October 24, 2024. The amount is $1481.43.I copied my venmo request to receive and pasted in bitcoin sender. I waited hours and when I check the transaction it redirects me to blockchain.com and says pending. Upon further research I learned blockchain.com is a scam and they lock funds.

    • Initial Complaint

      Date:10/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *Blockchain.com Bias Based ************************** Policies*In Jul 2024 I opened an account with ********************** with clear understanding that I will have a secured wallet and will be able to buy & sell crypto currency.When I tried to purchase coins the Blockchain.com site prompted me to go through a mandatory online identification verification to use the options. An online verification process was completed which included uploading my ID and picture. A message was sent that it would take some time to complete the process and then I could start using the services.When I didnt receive any feedback I contacted Blockchain support to know the status. The response was its under process and soon I will be advised.Multiple emails were sent including on dated 26 Aug ticket # *******, 29 Aug, 30 Aug, 2 Sep, 3 Sep, 5 Sep ticket # ******* but the reply is always that Blockchain is unable to complete the identity verification.Its concluded that Blockchain is using bias based profiling and discrimination practices to deny me the full access of my account. The use of such prejudicial practices is against the norm of all business ethics. After being associated for more than 20 years with a Fortune 500 company and doing banking with **************** & other *********************** institutions, I find this conduct of Blockchain totally unethical & illegitimate.I strongly demand strict action against this organization using such unscrupulous & illegal practices, biased base profiling to discriminate against clients.

    • Initial Complaint

      Date:09/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 19th July 2024 my blockchain account got restricted from withdrawing crypto, so I contacted support for assistance which they provided me with ticket number #*******. They further requested for id and selfie which I later provided that same day of request. They promise to come up with a resolution but over two months no resolution and no response from support despite my numerous messages about an update regarding my account that got restricted and still no response. Its over two months since I made complaints regarding my trading account on ********************** Account name is ***** Waynewayne with an email address ************************ Support ticket is *******

      Customer Answer

      Date: 10/13/2024

      They refuse to grant me full access to my account holding my crypto assets hostage. Im stuck because Im still unable to withdraw my crypto assets on the blockchain.com application. 
        This has been going on for three months without a resolution, please BBB help me talk to the company in other to provide a resolution thank you. 
       What is the update regarding my complaints? 

      Customer Answer

      Date: 11/12/2024

      The company also refuse to respond to me, I dont know the reason for their actions. Thank you for making an attempt to help me out, I dont know what step to take further in getting my funds out of their app. but if they eventually come up with a response then I will let you know, thank you once more. 

    • Initial Complaint

      Date:09/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: September 14, 2024 Subject: Unresolved Deposit Issue - $3,000 Transfer Not Credited To Whom It May Concern:I am writing to formally file a complaint against Blockchain.com regarding a $3,000 deposit transfer that remains unresolved despite numerous attempts to contact the company.Summary of the Issue:On March 17, 2024, I initiated a transfer of $3,000 from my bank, US Bank, to Blockchain.com. The transfer was confirmed as completed by *******, yet Blockchain.com has failed to credit the funds to my account. Despite multiple attempts to resolve this matter with Blockchain.com, I have not received any communication or resolution from their side.Timeline of Events:March 17, 2024: I initiated a $3,000 transfer from my US Bank account to *******************************, 2024: ******* confirmed that the transfer was completed and the funds were sent to Blockchain.com.Late March 2024: Upon realizing that the funds were not credited to my Blockchain.com account, I contacted **********************'s customer service through their online support system to resolve the issue.April August 2024: I filed multiple follow-up complaints through Blockchain.com's online channels, requesting the resolution of the missing deposit, but have received no response or communication regarding this matter.September 14, 2024: I have not yet been credited the $3,000 nor have I received any acknowledgment or explanation from Blockchain.com.Desired Resolution:I would like to request immediate credit of the $3,000 to my Blockchain.com account or a full refund of the amount. ******* has confirmed that the transfer was successful on their end, and Blockchain.com has failed to provide any response or solution for over six months. I am seeking a resolution as soon as possible.

    • Initial Complaint

      Date:09/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 10, 2022, I bought ******** of BTC for $5,000.00. When I went to cash out on July 6, 2024, for $57,837.27, Blockchain said that no purchase had happened, in spite of me seeing that purchase in my wallet, and in spite of NO NOTICE of any transaction failure. My wallet ID is ************************************. If Blockchain is allowed to pretend that no transaction took place, then clearly they can steal anyone's Bitcoin, in any amount, using this same pretense.

      Customer Answer

      Date: 10/15/2024

      I offer Blockchain the following compromise, which you should convey to that company.

      For the 0.278679 of BTC that I bought on Nov. 10, 2022, and placed in my wallet ID is a4af3f25-d38c-407b-852a-3668ba15f4b5, I will allow the company to assume THE LOWEST MARKET VALUE for that fractional BTC between then and October 15, 2024, MINUS the $5,000 that I paid for it, which dollar total they should send by cheque to my address at 1321 Upland Dr. PMB 20533, Houston, TX 77043-4718.

      Should Blockchain fail to respond by November 15, 2024, I will be compelled to report their theft to FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov/ – which I would prefer not to do.


    • Initial Complaint

      Date:09/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently lost $5.5 million while using Blockchain. The wallet was intended to be used only temporarily to transfer funds. After I had confirmed the amount in my wallet I signed out and back in a few minutes later. When attempted there were problems with the server connecting and due to the block chains System failing the funds had disappeared. Blockchain took no responsibility and attempted to say that I was scammed by another person. The repetitive use of the excuse while being unable to accurately and intelligently, describe and use supportive arguments for the reasoning as to why they believe that I was scammed believe that it is just an excuse. I have made the determination as to the reason for the loss of assets, which has not been determined to be any individuals fault. It was a system failure one that was the BlockChains responsibility of ensuring doesnt happen. Unfortunately it did happen and because of that, ********** is responsible for the assets return of the funds have been attempting for multiple days now to come to a conclusion while using substantial enough evidence that requires a response and have received no response from any management no response that resulted in any results or potential results come to a conclusion for the gathering evidence There has been no assistance that any business is required and ethically should be able to give to any customer who has lost any amount of funds let alone 5.5 million. This is the first time in my life that Ive ever seen or heard of anybody who lost 5.5 million and the company is completely unable and unwilling to assist and working and determining , where the funds went and how to go about the situation let alone fight any kind of legal assistance for a person who lost 5.5 million to a scam or to a hacker and Blockchain can assist with the return of assets. I have previous examples of work that I have done for other networks not only the Blockchain and I showed proof of saving them billions.

    • Initial Complaint

      Date:09/09/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deposited funds in good faith into this exchange, now they wont let me withdraw. I attempted withdrawing about 7 times, each time they take back the funds and will not release them. **************** urges me to try again, I do, and same story. They are not honest with their practices. It's $5000 we are talking about. Each time the customer service has a different answer. In the meantime they are holding my funds (stealing my funds).

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I sent my funds to my blockchain wallet and they have locked my account for manual Review for over a month and refuse to state a reason why or help me they stole my 500$ fa3bdb09-5187-4642-bfc2-991e548dede4 My email on the accounts **********************

    • Initial Complaint

      Date:09/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was talking to the merchant blockchain and I would like an refund of all of the money that I put in to it and they our telling me that I have to pay there maintenance fee before I can even get an refund I think that a little ridiculous that I would have to pay in more money to even get an refunded of what I am asking.

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been frozen for two weeks. Live chat has provided no answers and they stopped responding to my emails. I have not been able to do anything on the platform since 8/15/24.

    Blockchain.com, Inc. is NOT a BBB Accredited Business.

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