Reviews

Review Details

• Review fromEveline H

  Date: 09/01/2024

  5 stars
  I joint last month and started a challenge right away plus my day to day I have to do, awesome support, asking and receive very fast answers.
  

  Svelte Media, Inc.

  Date: 09/04/2024

  Hello *******,

  Thank you for your feedback! We're glad to hear that you started your challenge right away and that our support team has been able to assist you promptly. We're here to help you every step of the way. Keep up the great work!
  

  Best regards,
  The Svelte Team

• Review fromPaula C

  Date: 09/01/2024

  5 stars
  Excellent program! It works, if you follow it. There are several options available, each come with meal plans and workouts. The meal plans include easy to make recipes with foods found in most grocery stores. Theres also a substitution list available. The exercises include beginner, intermediate, and advanced levels, with written and video instructions. They also include modifications for those that require that. Once you purchase a program it is yours for life. They have a wonderful customer service team ready to assist and answer questions as needed. After following it for 8 months, I lost 40 lbs, had increased energy levels, improved mental acuity, less inflammation and joint pain, and gained strength. This is the most effective program I have ever used. I recommend it to everyone.
  

  Svelte Media, Inc.

  Date: 09/03/2024

  Hi, *****.

  
  Thank you so much for sharing your incredible journey with us! We're thrilled to hear that you've had such amazing results with our program. It's great to know that you found the meal plans, workouts, and modifications helpful and that our customer service team could support you along the way. Congratulations on your 40 lb weight loss and all the other benefits you've experienced! Your recommendation means the world to us. If you ever need anything, we're here for you.

  
  Best regards,
  The Svelte Team

• Review fromMagaly C

  Date: 09/01/2024

  5 stars
  Attention to service was great and the agent was very helpful. Thank you.
  

  Svelte Media, Inc.

  Date: 09/03/2024

  Hello ******,

  
  

   

  
  

  Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and that our agent could assist you effectively. If you have any more questions or need further help in the future, don't hesitate to reach out. We're here to support you!

  
  

  Best regards,
  
  The Svelte Team

• Review fromLinda S

  Date: 08/29/2024

  5 stars
  I emailed them to switch programs and they were fantastic. Answered my questions and helped me quickly. Same day in fact. Great customer service.
  

  Svelte Media, Inc.

  Date: 09/04/2024

  Hello *****,

  Thank you for your kind words! We're thrilled to hear that our customer service team was able to assist you quickly and efficiently. Your satisfaction is our priority, and we're glad we could help you switch programs smoothly.

  
  If you have any more questions or need further assistance, don't hesitate to reach out!

  
  Best regards,
  The Svelte Team

• Review fromBrenda R

  Date: 08/28/2024

  1 star
  They misrepresent what you are getting. It's one and done after first charge, but continue to charge your account for something that it made you think that it was a freebie. They took me for over $200 that needs to be refunded but refused to refund. I requested them to cancel in March but are still drafting my account until I finally found a phone number and talked with someone.
  

  Svelte Media, Inc.

  Date: 08/29/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,we already cancelled the subscription and extended our 60-day to 120-day money back guarantee. I refunded another 2x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromDiana K

  Date: 08/26/2024

  5 stars
  Great support ask a question any day of the week and will be promptly answered. The Svelte program is awesome, not hungry on this one but still loosing weight. The system recipes are great and tasty too.
  

  Svelte Media, Inc.

  Date: 08/28/2024

  
  Hi *****,

  
  Thank you for your kind words! We're thrilled to hear that you've had a great experience with our support team and that the Svelte program is working well for you. It's fantastic that you're enjoying the recipes and seeing positive results without feeling hungry.

  
  If you ever have any questions or need further assistance, were always here to help. Keep up the great work on your journey!

   

  Love,

  Svelte Team

• Review fromAudie Y

  Date: 08/22/2024

  5 stars
  I am enjoying your service. I have lost 27 pounds and 27 inches so far. I love the foods that are suggested. I am able to move a lit better. I have gone from a size 12 to a size 4. Have 13 pounds to my goal. Thanks ***** *******
  

  Svelte Media, Inc.

  Date: 08/23/2024

  Hi *****,

  Congratulations on your incredible progress! Losing 27 pounds and 27 inches is an amazing accomplishment, and were thrilled to hear that youre enjoying the service and the recommended foods. Its wonderful to know youre feeling more mobile and have made such a significant transformation. Keep pushing towards your goalyou're so close! Were here to support you every step of the way.

• Review fromRebecca M

  Date: 08/22/2024

  1 star
  Took off more money than I gave them. Only wanted plan advertised for $29 and I paid $30.74 They charged me $51. Calling the company and not interested in anything.
  

  Svelte Media, Inc.

  Date: 08/23/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we have cancelled your subscription and refunded the $49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromNawal T

  Date: 08/21/2024

  5 stars
  Thank you so much ************************ Your patience with me and how quick to understand my issue was beyond impressive. Also walking me through every step and being so kind & courteous was highly appreciated. You did go above and beyond to help me resolve my issue quickly, kindly and patiently. Thank you so much
  

  Svelte Media, Inc.

  Date: 08/22/2024

  Hi *****,

  
  Thank you so much for your heartfelt feedback! Im truly grateful for your kind words and Im glad I could help resolve your issue quickly. It was a pleasure assisting you, and Im happy to know that you felt supported throughout the process. If you ever need anything in the future, dont hesitate to reach out!

• Review fromAndrea C

  Date: 08/20/2024

  5 stars
  Great support team! Had a question about one of the workouts and got a prompt, helpful response. So nice to know that there are folks out there to help when questions arise. Love that you're not alone.
  

  Svelte Media, Inc.

  Date: 08/22/2024

  Hi ******,
  Thank you so much for your kind words! Were delighted to hear that you had a positive experience with our support team. We always strive to be there for you when questions come up, and were so glad you feel supported. Youre never alone on this journey!