Reviews

Review Details

• Review fromShellie M

  Date: 09/24/2024

  4 stars
  Terrific team, customer service is spot on. No delays really works with you. My only problem was for some reason, no matter what I did, I could not transfer on my television so that I could work out matter how hard I tried Im sure it worked for other people but no matter what they told me to do. It didnt work for me, but they are wonderful people.
  

  Svelte Media, Inc.

  Date: 09/25/2024

  Hi *******,

  
  Thank you so much for your kind words about our team and customer service! Were thrilled to hear that you had a positive experience with us, and we truly appreciate your patience. Im sorry to hear that you had trouble transferring the workouts to your television, despite your efforts. Wed love to take another look at the issue and see if we can find a solution that works for you. Are you trying to mirror your cellphone to your TV? This will help us look into your specific setup and provide further assistance.
  Thank you again for your feedback, and dont hesitate to reach out if theres anything else we can do to help!

  
  Best regards,

  ***** of Svelte Team

• Review fromMelodie A

  Date: 09/18/2024

  5 stars
  I love Svelte! The workouts are easy to follow and I appreciate the alternative moves recommended. I like to do two workouts in a row and get a good sweat going! Also, the workouts where you go from standing to kneeling are great to keep me agile.Excellent customer service when I had a question.
  

  Svelte Media, Inc.

  Date: 09/19/2024

  Hello *******,

  Thank you so much for your wonderful review! ?? We're thrilled to hear you're loving the Svelte workouts and that the alternative moves are working well for you. Doing two workouts in a row sounds like a fantastic way to get a great sweat going! ?? We're especially happy to know you're enjoying the standing to kneeling exerciseskeeping agile is so important, and we're glad Svelte is helping with that. It's also great to hear that our customer service team was able to assist you with your question.

  
  Thanks again for being a part of the Svelte community! If you ever need anything else, were just a message away. Keep up the amazing work! ??

• Review fromMellanie B

  Date: 09/16/2024

  1 star
  I have been charged a $29 fee and a $49 fee out of my account. I was unaware of a subscription. The subscription has been cancelled as of today when I saw all the fees being taken out of account.
  

  Svelte Media, Inc.

  Date: 09/18/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we have cancelled your subscription and issued a refund.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromPatti F

  Date: 09/13/2024

  1 star
  I paid for your program but never received it. At a loss as to how I can log in to get the info I paid for. I would really love to get started. ************
  

  Svelte Media, Inc.

  Date: 09/16/2024

  Hi *****,

  
  Thank you for reaching out to us. I'm sorry to hear that you're having trouble accessing the program you paid for. We've reviewed your order and sent you an email with the login details and instructions to get started.

  
  Please check your inbox and spam folder for our email. If you don't see it or if you have any further questions, please reply to our email or let us know here, and we'll assist you immediately.
  Thank you for your patience, and we look forward to getting you started with the program!

  
  Best regards,
  *************************

• Review fromAbby M

  Date: 09/09/2024

  5 stars
  I love the variety of workouts, from the One and Done program to the ************************************* I can always find something that fits my mood and energy level. The workouts are easy to follow and the meal plans are delicious and healthy. The best part is that I can do everything from home, which makes it so convenient. I've lost 20 lbs. and feel so much healthier and more energized. Svelte Training is a fantastic program for anyone looking to improve their fitness and well-being.
  

  Svelte Media, Inc.

  Date: 09/10/2024

  Hello ****,

   

  Thank you so much for your wonderful feedback! We're thrilled to hear that you've enjoyed the variety of workouts and meal plans, and that the convenience of doing everything from home has worked well for you. Congratulations on your incredible 20 lbs. weight loss and increased energy! Your dedication is inspiring, and were so glad to be a part of your fitness journey. Keep up the great work!
  If you ever need assistance or have any questions, feel free to reach out. We're always here to help!
  

  Best,
  Svelte Team

• Review fromBecky G

  Date: 09/03/2024

  5 stars
  Personal attention, friendly and fun but professional and motivating! Ive already enjoyed looking at some recipes and am excited to try some
  

  Svelte Media, Inc.

  Date: 09/04/2024

  Hi, *****. 

  
  Thank you for your kind words! We're thrilled to hear that you're enjoying the personal attention and our recipes. We're here to support and motivate you every step of the way. If you have any questions or need more suggestions, feel free to reach out. Enjoy cooking and trying out those recipes!

  
  Best regards,
  The Svelte Team

• Review fromRhonda S

  Date: 09/03/2024

  5 stars
  I love this program, I lost 20 lbs and can't wait to get to my goal weight. She makes this program easy to follow, and the support is great!
  

  Svelte Media, Inc.

  Date: 09/05/2024

  Hello ******,

   

  Thank you for your amazing feedback! We're so happy to hear about your incredible progress20 lbs down is a huge accomplishment! It's fantastic that you're finding the program easy to follow and enjoying the support along the way. We can't wait to celebrate with you when you reach your goal!
  Keep up the great work, and feel free to reach out if you need anything. We're here for you every step of the way!
  
  
  Love,

  Svelte Team

• Review fromKim E

  Date: 09/03/2024

  5 stars
  I have bought several of svelte exercises and really love her and her exercises shes an honest woman and runs a honest business if your not satisfied with her stuff you buy just call the number you have when you order and you will get your money back no questions asked
  

  Svelte Media, Inc.

  Date: 09/04/2024

  Hello ***,

  Thank you so much for your positive feedback! We're delighted to hear that you've enjoyed our programs and had a great experience with our service. Your trust and support mean a lot to us. If you ever need anything else, dont hesitate to reach out. Were always here to help!

  
  Best,
  The Svelte Team

• Review fromRobin M

  Date: 09/02/2024

  5 stars
  I have been a lifetime member of *************** since in my 20's (I am now in my 60's). Over the last 20 years I have really struggled with weight loss and sticking to any type of exercise program. The Svelte program changed my life. I joined in July of 2023 and in the first month lost over 10 pounds and 6 inches around my body. My stomach, which was my real challenge area is so much better than it was, and I walk with more confidence and feeling healthier and stronger every day. A little over a year later, I continue with the fun and engaging exercises - a One and Done every day supplemented with the free workouts on ******* targeted at specific body parts. People laugh at me but I have a spreadsheet sorted by body part with the "go to" videos that I love best. The challenges provide a kick start and the community support on the ******** page is priceless. I don't remember exactly how much I paid, it was over $200 but it was a one-time fee with access to the One and Done and ******** page. I also got the one-minute abs and metaboost program. My husband is now exercising with me and we just said today that the program is the best investment I have ever made in my health. The first 10 day eating plan to get you started is achievable. I have no qualms with the cost - the benefits to my health and my life have been a game changer. I am a grandmom of 9 and love that I can do life with the grandkids. With anything, you have to have realistic expectations, they are not selling you a magic pill - the work needs to be done; however, it doesn't require an hour in the gym every day to see the results. Thank you Mere for what you offer!
  

  Svelte Media, Inc.

  Date: 09/04/2024

  Hello *****,

   

  Thank you for sharing your inspiring journey! We're thrilled to hear how the Svelte program has made such a positive impact on your life, especially after years of struggling with weight loss and exercise routines. Your dedication to the program and the results you've achieved are truly commendable. It's wonderful that you're enjoying the exercises, the support of the community, and even getting your husband involved!

  
  Your story is a powerful reminder that with realistic expectations and commitment, real change is possible. We're honored to have been a part of your health and wellness journey. If you ever need anything or have any questions, our team is here to support you.
  Thank you again for your heartfelt review!

  
  Best regards,
  The Svelte Team

• Review fromMarla G

  Date: 09/01/2024

  5 stars
  Very quick to responding to issues I had with website. I was able to login and all information was available and easy to follow.
  

  Svelte Media, Inc.

  Date: 09/04/2024

  Hello *****,

  Thank you for your review! We're pleased to hear that our team was quick to address the issues you encountered with the website. It's great to know that you were able to log in and find all the information easily accessible. If you need any further assistance, we're always here to help!
  

  Best regards,
  The Svelte Team