Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on line for i believed a one time fee. I have been charged monthly even though I've repeated tried to email to cancel with no response. I contacted master card twice and they also haven't been successful at canceling charges.

  Customer Answer

  Date: 11/05/2025

  Thank you so much for responding.  After 3 months the company finally responded and agreed to cancel my account, I believe the bank master card inquiry triggered it. So I believe my complaint is resolved. It'll be confirmed a month from now if another charge goes through or not. Thanks you again

  Sincerely 

  ****** Frederick 

• Initial Complaint

  Date:10/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid &***** for their advertised program which I did not even start. I did not know that it is a recurring payment. I want to be refunded the amount in excess of the $*****.

  

  Business Response

  Date: 10/27/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled the subscription and refunded $49.
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

  Customer Answer

  Date: 10/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  24/10/2025 same as a lot of other complaints, only wanted a one off payment of AUS$29 now find on my statement you have deducted AUS $67 which is US$103.41. I would like to cancel whatever I signed up for and the US103.41 refunded please. Your website is very misleading, does not let you return to the previous page and check what you are signing up for.I have contacted my bank and they have put a hold on my account so would like a quick resolution to this so I can unlock my bank card.

  Customer Answer

  Date: 10/24/2025

  Have heard from Svelte and they have refunded the amount taken . Thank you for your participation in this matter

  ***** ******

• Initial Complaint

  Date:10/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up on ******** for fitness support and was charged several times absorbent amounts within minutes. I canceled the order and now have found a $49 charge on my credit card. I would like to have that removedand never taken off again.

  

  Business Response

  Date: 10/27/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and refunded 2x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

  Customer Answer

  Date: 11/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am continually getting drafted $52.43 on my Discover card. I am not receiving any products and have not signed up to receive any products that I know of. This draft needs to be canceled and refunded back ****.

  

  Business Response

  Date: 10/27/2025

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

• Initial Complaint

  Date:10/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 16, 2025 I was charged ***** on my credit card, from Svelte Media **** for something I dont know, I never ordered and never received. I ask to unsubscribe me immediately from any program of yours, and to refund me immediately. I was advised by my bank to to fraud charge Svelte Media **** I hope I dont need to, and receive your refund immediately

  

  Business Response

  Date: 10/17/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and extended our 60-day money back guarantee to 120-day. I refunded 4x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:10/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am submitting this complaint regarding Svelte Media, a company that has charged my credit card without consent or proper **************** May 2024, I purchased what was advertised as a $29 book from Svelte Media. I never received a receipt, invoice, or confirmation email for this purchase, nor the book. In August 2024, I began receiving marketing emails from the company (subjects such as Turn your tea into super tea, If youre struggling with back pain, try this one yoga move, and Limited-time 66% discount offers).At no point did I knowingly enroll in any subscription, membership, or fitness program. I have never received any communication indicating that I had done so.Recently, I discovered recurring charges from Svelte Media on my credit card totalling $862 USD. These charges were made without my authorization and without any form of billing notice, receipt, or ************** date, I have received no documentation or proof of purchase from the company for any of these charges. I believe this violates basic consumer protection and e-commerce requirements, which mandate that customers receive clear billing information and proof of consent for recurring payments.I am therefore requesting that Svelte Media issue a full refund of $862 USD and that any associated subscriptions or recurring billing be permanently cancelled.Please assist in mediating this issue and ensuring Svelte Media responds appropriately. I am happy to provide supporting documentation (emails, credit card statements, etc.) upon request.Thank you for your assistance.

  

  Business Response

  Date: 10/17/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and extended our 60-day money back guarantee to 120-day. I refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 10/17/2025

   
  Complaint: 24027875
  
  I am rejecting this response because: it does not address the core issue. Your company billed me for 17 consecutive months, which is completely unacceptable and far from the total reimbursement I expect.
  At no time did I receive an invoice, receipt, or notice of payment for any of these charges. I was never aware of any auto-enrollment or subscription plan associated with an original purchase, which I also never received a receipt for. Had I known, I would have cancelled immediately, as I have never once accessed, used, or benefited from this so-called program whatever it was supposed to be.
  This situation reflects deceptive and misleading marketing practices. The fact that the charges appeared under Svelte Media a name that gives no indication of a fitness or subscription service makes it even more misleading. Most consumers would have no way of connecting such charges to a fitness-related purchase.
  I am requesting a full reimbursement for all unauthorized charges spanning 17 months, totalling $862 USD, as well as written confirmation that my information and payment details have been permanently removed from your billing system.
  I expect the BBB to ensure this issue is properly investigated and that Svelte Media provides a full refund and explanation of their billing practices. I am not the only person to experience these issues. Action should be taken to ensure this issue gets permanently fixed. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 10/27/2025

  
  Were sorry to hear about your frustration. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard. We only offer 60-day money back guarantee.

  Customer Answer

  Date: 10/27/2025

   
  Complaint: 24027875
  
  I am rejecting this response because: Svelte Media billed me for 17 consecutive months, so a 4 month refund is completely unacceptable and far from the total reimbursement I expect.
  At no time did I receive an invoice, receipt, or notice of payment for any of these charges. I was never aware of any auto-enrollment or subscription plan associated with an original purchase, which I also never received a receipt for. Had I known, I would have cancelled immediately, as I have never once accessed, used, or benefited from this so-called program whatever it was supposed to be.

  This situation reflects deceptive and misleading marketing practices. The fact that the charges appeared under Svelte Media a name that gives no indication of a fitness or subscription service makes it even more misleading. Most consumers would have no way of connecting such charges to a fitness-related purchase.
  I am requesting a full reimbursement for all unauthorized charges spanning 17 months, totalling $862 USD, as well as written confirmation that my information and payment details have been permanently removed from their billing system.

  I expect the BBB to ensure this issue is properly investigated and that Svelte Media provides a full refund and explanation of their billing practices. I am definitely not the only person to experience these issues. Action should be taken to ensure this issue gets permanently fixed. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/25 I was scammed with a product comfort and relief cream which contains ingredients not disclosed upon purchase.

  

  Business Response

  Date: 10/17/2025

  Hi there! 3618 is not our order number. Are you sure it's Svelte Training because we do not sell cream here?

• Initial Complaint

  Date:09/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/20/25 with order # ******** I ordered a book for $31.64. The book never arrived but I began to receive many emails about workout programs. I thought nothing of it until on 7/20/25 I noticed a payment of $53.46 and mistakenly thought it was due to the purchase of a gift card. On 8/19/25 I noticed another charge of $53.46. I am 75 and my husband is 83. We live on a reduced income and I would never consider signing up for such a costly plan. Please reverse these three charges and possibly a September charge if it has already occurred, and delete me from this program. Thank you for your consideration in this matter.

  

  Business Response

  Date: 09/23/2025

  Hi! Were sorry to hear about your frustration. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard. However, we understand how this may have been unclear, and we truly apologize for any inconvenience. I have cancelled your subscription and refunded 3x$49. Also, you didn't purchase a book. You ordered the Metaboost which is program that you can access through the app. 

   

  Our team is here to help make this rightplease reach out to us at ******************************************* and well be happy to assist you in accessing everything you need.
  

  
  

• Initial Complaint

  Date:09/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a transaction on April 10, 2025 with Svelte Media (phone # ************) with Order Number: ********. I purchased the One and Done Program for $29, which is what the business committed to provide me. However, they also charged me $49/month for the past 5 months for a Meal Program, which I did not sign up for. I noticed the charges on my credit card statement recently and they refunded me for 2 months, until I told them this was not acceptable. So they got managers approval to refund for a total of 4 or the 5 months, but withheld 1 month of charges (i.e. $49). Now looking at the Better Business Bureau website (**********************************************************************************************************************************************************************), there are a ton of complaints that are similar. As one reviewer said, 44% of 3,111 reviews on Trust Pilot are 1-star - over half of the reviews with most of them about unauthorized charges. The fact that their **************** menu offers the press 3 for refund option indicated how common this issue is. I am looking for Svelte to refund back the remaining $49. Meanwhile, I intend to share my experience online to echo previous complaints. Such scam artists should be severely disciplined. I admired Coach ******** before. Now I think she and her crew are out get rich by scamming others. Why would they not want to make an honest living??!!

  

  Business Response

  Date: 09/17/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  
  To better assist you,we have cancelled your subscription and refunded 4x$49. 
  
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  

  Business Response

  Date: 09/17/2025

  Hi, I refunded the $29. 

  Customer Answer

  Date: 10/01/2025

   
  Complaint: 23879047
  
  I am rejecting this response because: They still owe me $49, which was the 5th month of charge for something I did not sign up for. Please refund at your earliest opportunity. You shouldn't make it so difficult to get our money back after you have scammed us into paying it without our knowledge. Thank you.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 10/17/2025

  Hi, we already refunded 5x$49 and 1x$29. All charges have been refunded to you.

  Customer Answer

  Date: 10/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****