Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a product and the product has not been delivered. There has been no communication and my credit card has been charged the $29. I tried to cancel the subscription, but the website states I do not have an account. Would like a refund and verification the subscription has ended with no further charges in the future.

  

  Business Response

  Date: 08/13/2025

  Hi, is this you- *****************************? You only ordered the Metaboost Connection which is one-time purchase only. 

  Customer Answer

  Date: 08/13/2025

  I never received the Metaboost Connection.  I have not received anything from them for my $29 purchase.  I am glad to know there is not a subscription attached. I have not been able to communicate with them via their website.  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23740808
  
  I am rejecting this response because:I never received the Metaboost Connection.  I have not received anything from them for my $29 purchase.  I am glad to know there is not a subscription attached. I have not been able to communicate with them via their website.  
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 08/19/2025

  Hi, there was no subscription made. You only purchased the ********* connection which is one time purchase. Do you want to cancel this?

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 10th I had another charge for $67.46 on my ***** I have never logged into or used this website . Ive an injury and am unable to use this site. I was unaware this monthly charge was going through my account. Pls cancel and refund my monthly charges as you can see Ive never used this website, not even once. Ive called your number but it goes to gmail then does not allow me to leave msgs. I am quite frustrated that this has been so difficult to cancel to date so pls do the right thing and refund me my money. Thanks

  

  Business Response

  Date: 08/13/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and refunded 4x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $53.26 for the past two months from Svelte training. I sent a cancelation and received a refund on 6/22/2025 of $31.52. On 6/29/2025 and 7/29/2025 I was charged the $53.26. Today I canceled yet again, hopefully for a better outcome. I did report to my credit card company also.

  

  Business Response

  Date: 08/11/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, your subscription has been cancelled and I refunded $49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been taking 49 dollars a month out of my checking account since January and I never authorized any reoccurring membership. I did purchase a meal plan for 29 dollars but it didn't work.

  

  Business Response

  Date: 08/07/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, we cancelled the subscription and even extended our money back guarantee. We refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 08/07/2025

  This refund isn't sufficient. I never used the sevice since I was unaware I was enrolled. I am formally requesting a full refund of services.  The opt in screens are deceptive. As evidenced by the sheer number if complaints at the BBB. I wonder how many others have been deceived by the company. I am sad to see this company have a high rating with the BBB while they continue to scam people with deceptive, unclear website screens. Never should a company keep any portion of payment for services not rendered. They could look into there system and see that I never used the services. If the business does not refund me in full I will persist since there is right and wrong and keeping any portion of money from me is very wrong.

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23712193
  
  I am rejecting this response because:

  
  

  This refund isn't sufficient. I never used the sevice since I was unaware I was enrolled. I am formally requesting a full refund of services.  The opt in screens are deceptive. As evidenced by the sheer number if complaints at the BBB. I wonder how many others have been deceived by the company. I am sad to see this company have a high rating with the BBB while they continue to scam people with deceptive, unclear website screens. Never should a company keep any portion of payment for services not rendered. They could look into there system and see that I never used the services. If the business does not refund me in full I will persist since there is right and wrong and keeping any portion of money from me is very wrong.

  
  
  Sincerely,
  
  Lace ****

  

  Business Response

  Date: 08/11/2025

  Hi, upon reviewing we refunded 6x$49 and 1x$29. This is beyond our money bank guarantee.

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Svelte last month when I was billed and they told me I was not signed up for a subscription. I just received another bill for the same $49.00 dollars for Product ID: ********************.

  

  Business Response

  Date: 08/07/2025

  
  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and refunded 2x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

  Customer Answer

  Date: 08/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on July 5, 2025 a $29 program with suggestions for weight loss, meals and recipes. I printed off the material and decided it was too complicated and expensive to purchase different foods for each meal. I looked on my computer at possible enhanced programs and decided it was not for me, but so what I lost $29. Then tonight looking at my bank statement I see that I was charged $49 on July *******, for what appears to be a recurring automatic charge for something I did not order. This is a deceptive product and Im requesting a refund of $49 plus immediate withdrawal from these charges.

  

  Business Response

  Date: 08/01/2025

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and refunded  $49. 
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a 7 day plan. I wanted to cancel the subscription as i did not realize they would start charging me ***** American monthly until i looked It them. I don't want that and if you try to call the customer service line they answer and say they will help you with the next available *** and then they say they cant answer your call at this time please leave your name and number. Then they hang up before you can give them your info. i even tried emailing them with no answers. I purchased this July 26th so they are going to take ***** dollars out of my account tomorrow. Please help me. Thank You

  

  Business Response

  Date: 07/30/2025

  Hi, we have cancelled your subscription and refunded $29.

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this subscription over a year ago. When I was looking for a specific charge on my card today I saw another charge. I looked back over the last year and they charged that fee monthly plus some other $25 fee without permission. I dont even have a login. Total fraudsters! Dont subscribe to any of their products or services. Given the number of complaints Im surprised BBB has them in good standing. They should be shut down! I called and requested an email confirmation of cancellation today!

  

  Business Response

  Date: 07/27/2025

  Hi, upon checking we have cancelled your subscription and will refund 2x$49. You may email our support to return the products you received. 

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a product which they confirm that they received back on 3/10/2025. They told me they could not credit the credit card that I paid with, and that I would have to establish a pay pal account for them to refund me the money. I notified them that I have a pay pal account on 7/17/2025 and the *** said it would take ***** hours for the refund to show on my account. I contacted the company again today 7/25/2025 since I am not showing receipt of the refund, and was told that the refund has not been processed yet - he said it was still in escalation. I asked to speak to a supervisor and he said he would have to send in a request for someone to call me back again within ***** hrs.

  

  Business Response

  Date: 07/27/2025

  Hi, please call or email us at ****************************************** so they can check on your returns. 

  Customer Answer

  Date: 07/28/2025

  As requested from the business in this complaint, I have sent them an email and am awaiting their response. Below is the wording I used.

  Subject line on email:  Refund requested several times

  *** Johnston <********************************>
  1:07?PM (1 minute ago)
  
  to support
  
  I returned a product (Mega Greens) Order #******** which you confirm that you received back on 3/10/2025. When I called on 7/15/25 to inquire as to when I could expect my refund, I was told by ******* that you could not credit the credit card that I paid with, and that I would have to establish a ****** account to receive a refund. A supervisor left a message on my answering machine indicating this. I notified your company that I established a ****** account on 7/17/2025 and the rep **** said it would take ***** hours for the refund to show on my account. I contacted your company again on 7/25/2025 and spoke to ****** since I am not showing receipt of the refund, and was told that the refund had not been processed yet - he said it was still in the escalation department. I asked to speak to a supervisor and he said he would have to send in a request for someone to call me back again within ***** hrs.  It has now been 3 days and I have not heard from anyone yet and my paypal account still does not show the refund.  I am very angry about what I call a very misleading business.  When you tell someone that it should be ***** hours for the refund to process and it doesn't happen, you get skeptical.  Then you call back and they say that the refund has not been processed yet after 8 days and it has to go to an "escalation desk".  Hmmm, seems fishy to me!  All this constant putting me off day by day.  I actually thought you might be a reputable company, I guess not.  I have filed a complaint with the BBB and they sent me an email with a response from you requesting this email be sent to you.
  
  
  Please refund my $201.93 to my newly established ****** account.
  
  
  ******** ********
  ********************************
  **************

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had never confirmed any subscription to this service, but did view their ad on social media. I have found that this connected to my ****** and has been charging me monthly subscription since April. my ****** account is under *********************** and i am requesting a full refund for a product I've never used.

  

  Business Response

  Date: 07/27/2025

  Hi, can you verify your order number? I cannot find any account under your email address. 

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23650565
  
  I am rejecting this response because: difficulty accessing account, you will find it under the my junk email ************************ and under my maiden name "****** ****"
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/01/2025

  Hi, upon checking this was already cancelled and we have refunded 3x$49.