Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three necklaces on June 21. 2025. I was told by a representative that I should have my order by July 18 at the latest. I still havent received my package.

  

  Business Response

  Date: 07/24/2025

  Hello *****,

  It looks like you reached the wrong company. Please remove this complaint as we do not sell a necklace. We are a wellness company not a jewelry shop.

   

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only authorized $29, but Svelte has charged me $350 over the last 6 months. I was not able to cancel through the website or change my credit card information. I thought it was a one time charge, but instead a membership I did not agree to. I would like request a refund of the monthly charge in May and June 2025 and cancellation immediately. If I do not hear back I will dispute through my bank.

  

  Business Response

  Date: 07/21/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscrfiption and extended our money back guarantee from 60-day to 120-day. I have refunded 4x$49 back to your original payment method.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I placed a one-time order on the Svelte Media Training website of 29$ a few months ago. However, I was being charged $68.85 CAN on june 7th on my Mastercard. I never agreed to have a permanent plan other then the one time I spent 29 $. Since I don't like, neither use the Svelte program, please stop charging my credit card an please cancel any program you are charging me because I never agreed to. Thank you,

  

  Business Response

  Date: 07/21/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and extended our 60-day to 120-day money back guarantee. I refunded 4x$49. 
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  La empresa solo le acept un ***** y me sigui agregando ms...me doy cuenta me sigue haciendo cargo recurrente sin yo autorizarlo..no me deja cancelarlo directamente cuando ya acced directamente a su plataforma...solicito reembolso y cancelacin total e inmediata de ese negocio...

  

  Business Response

  Date: 07/18/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and refunded $49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23617039
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

  I have not received the money back in my acount...

  

  Business Response

  Date: 08/11/2025

  Hi, I reviewed the account and we cancelled the subscription and refunded $49.

  Customer Answer

  Date: 08/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not recall signing up for this subscription and have tried many avenues to cancel the subscription that I am being charged for. Charges to my credit card include: 5/4 $29, 5/11 $49, 6/10 $49, and 7/10 $49. I need to have the subscription and monthly charge officially canceled and refunded.

  

  Business Response

  Date: 07/18/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and refunded 3x$49. 
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 08/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They started a subscription for ***** ****** on 7/28/22 without ********** email regarding this subscription *********** email of a receipt for this subscription ever, 36 months. $52.50 charged a month from 7/28/22-12/13/23, $52.60 charged a month from 1/14/24 - 7/6/***** login to this account ever according to Svelte Media.They only refunded 4 of the 36 months charged.Submitted this to my bank for fraud.

  

  Business Response

  Date: 07/18/2025

  Hi! Were sorry to hear about your frustration. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard. However, we understand how this may have been unclear, and we truly apologize for any inconvenience. Our team is here to help make this rightplease reach out to us at ******************************************* and well be happy to assist you in accessing everything you need.
  
  
  

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23614855
  
  I am rejecting this response because:  I do not need to access your dashboard because I did not sign up for anything from your company. I am requesting the remaining 32 months of reimbursement from you. You did not send any email regarding the start of a subscription or I would have canceled at that time. There were no email receipts or I would have canceled.  There is no record of accessing your subscription. I request the remaining ***************************************************************** approval. I supplied all of the months I was charged on the original complaint. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/21/2025

  Were sorry to hear about your frustration. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard. Please note that we only have 60-days money back guarantee posted on our website. 
  

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23614855
  
  I am rejecting this response because:
  

  You are a scam and you did not do a 2 step verification process in this case  I do not need to access your dashboard because I did not sign up for anything from your company. I am requesting the remaining 32 months of reimbursement from you. You did not send any email regarding the start of a subscription or I would have canceled at that time. There were no email receipts or I would have canceled.  There is no record of accessing your subscription. I request the remaining ***************************************************************** approval. I supplied all of the months I was charged on the original complaint.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/24/2025

  May I know the name of the customer and email address?

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23614855
  
  I am rejecting this response because:
  

  The name is: ***** ******

  The email address is:

  ******************************

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/27/2025

  Upon checking  here we have cancelled your subscription and even extended our money back guarantee to 120-day in which you received 4x$49 refund.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23614855
  
  I am rejecting this response because:
  

  I already did all of that when I first found out about the charges. Still waiting on the refund of the remaining money you scammed me out of by starting the account without my approval and with out emails of the account starting as well as no receipts of when charges were made. If any of these things would have happened I would have canceled at that moment. 

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/01/2025

  Can you verify the order number? 

  Customer Answer

  Date: 08/09/2025

   
  Complaint: 23614855
  
  I am rejecting this response because:
  They started a subscription for ***** ****** on 7/28/22 without consent. No email regarding this subscription starting. No email of a receipt for this subscription ever, 36 months. $52.50 charged a month from 7/28/22-12/13/23, $52.60 charged a month from 1/14/24 - 7/6/25. No login to this account ever according to Svelte Media. They only refunded 4 of the 36 months charged.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/11/2025

  Hi, if this is your email ****************************** the account has been cancelled and we refunded 4x$49. 

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23614855
  
  I am rejecting this response because:
  

  Still waiting on the other 32 months of refund from the fraud by the company. 

  They started a subscription for ***** ****** on 7/28/22 without consent. No email regarding this subscription starting. No email of a receipt for this subscription ever, 36 months. $52.50 charged a month from 7/28/22-12/13/23, $52.60 charged a month from 1/14/24 - 7/6/25. No login to this account ever according to Svelte Media. They only refunded 4 of the 36 months charged. Submitted this to my bank for fraud.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 77 year old woman and I don't understand what this is all about and how I got on their business list. It is on automatic payment from my credit card and the credit card won't stop payment unless I do it through this business. When I go to Svelte Media's website there does'nt seem to be a way to remedy my problem.

  

  Business Response

  Date: 07/18/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and refunded 2x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a charge on my ****** account on April 13, 2025 from Sveltemedia in the amount of $30.74 which I have no clue where it came from or what it even is.After doing some research & working with ****** I was able to find out the charge was for something called MetaBoost Connection for a product called CP-MetaBoost29 whatever that is.I contacted Sveltemedia & was told I could only get a refund if it was within 60 days. It has taken me 3 months to try to get this whole mess straightened out but I still want a refund!This is not great on their part for customer relations. Something needs to be done to handle my situation because I was also hung up on by the customer service person I was talking to during my call. Thats a great way to resolve my issue.

  

  Business Response

  Date: 07/14/2025

  Hi, we are sorry to hear this. Upon checking, it was refunded on 7/12. 

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Crisanda Childs

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the one and done workout for $29 after watching the video but I never received the welcome email and when I tried to register my account it said invalid email. This is a scam. I hope no one else falls for it. I cancelled my subscription on the website but I am not sure if that worked. I want a refund since I didnt ever receive the product I paid for and confirmation my subscription is cancelled.

  

  Business Response

  Date: 07/10/2025

  Hi there,
  
  Thank you for reaching out. I hope you're well.
  
  I wanted to let you know that we have processed a refund of $29 to your original payment method. We sincerely regret that the product did not meet your expectations, and we appreciate your feedback as it helps us improve our offerings.
  
  If you have any further questions or need additional assistance, please dont hesitate to contact us at ****************************************************************************.
  
  

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Svelte Media, I don't remember signing up for this service. Don't know what it is, can't find an email regarding the service.. My BofA card has been charged $41.00 on May 30th 2025 and then $49.00 on July 6 2025, I don't wish to continue any membership that I don't remember signing up for. Please cancel this subscription and refund my $90 dollars. Please respond to this so I know that this has been rectified. Again please cancel any further membership fees. I have also contacted my ***********

  

  Business Response

  Date: 07/08/2025

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

  Customer Answer

  Date: 07/08/2025

  HI, I dont have, nor have we ever had an account with your company so there is no account number. The other email address could be ****************************. 

   

  

  Business Response

  Date: 07/09/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and refunded $49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23561696
  
  I am rejecting this response because: I am still out the original $41.00 that Svelte Media charged to my CC on May 30 2025.

  I have had no correspondence from either One and Done or ********* companies. Once this

  money is refunded I will accept your response. Otherwise I will need to file another fraud claim with my CC company. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/24/2025

  Can we have your order number? 

  Customer Answer

  Date: 07/24/2025

  As I have stated before I have NO account information. I have no emails with an account number, only a charge for $41 from **********************.

  

  Business Response

  Date: 07/27/2025

  Unfortunately, we cannot find any charge under your name or email address not unless it's under a different name.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23561696
  
  I am rejecting this response because:

  If you have no account information and I have no account information then it must be a fraudulent charge on my CC. 

  I will file a new fraud claim with my ********** to get the charges investigated and refunded. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/29/2025

  Can we have the order number? 

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23561696
  
  I am rejecting this response because:

  You have asked twice now for an account number, on 7/24 I already responded with my answer. I don't have any account number !! 
  
  Sincerely,
  
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