Reviews

Review Details

• Review fromSusan F

  Date: 01/17/2023

  1 star
  DO NOT BUY ANYTHING FROM THIS WOMAN!!! As others have indicated below they are scammers. You cannot even checkout without being up sold on two additional products. She just wants your money & will constantly email pressured offers to buy more products. I never even logged in & when I called to cancel they said I was charged tax on the purchase which could not be refunded because they were not the ones to initiate the charge.really?! Finally got them to agree on full refund however will see if it actually comes through. I will also check that they have not charged me for anything else as others have stated.

• Review fromConstance B

  Date: 01/04/2023

  1 star
  Rotten scammers, they will take your money without consequence.I am $200 short and counting.. don't sign with this program.

• Review fromCamille R

  Date: 12/01/2022

  1 star
  THIS COMPANY IS A ****!!!!! - Svelte Training aka Svelte Media aka SVTRAIN I never contacted them, never signed up for their service, never authorized access to my credit card, and never signed into their website. Amazingly, SVTRAIN withdrawals showed up on my credit card statements last year in August. It all started with three withdrawals on the same day: $29.00, $43.63, and $73.16. Seven days later, $49.00 was withdrawn. Thereafter, $49.00 was withdrawn monthly. All this happened on a credit card I do not use - I only have set automatic payments sent to this card. How did they get my credit card number? I do not regularly review this card because I have my own bookkeeping system for my payment schedule. Once I did, however, I found them in my account. I contacted my bank and alerted them to the ********** use of my card. I cancelled my account. My bank demanded SVTRAIN return the last three months of payments - the limit the bank can demand for me - and it was returned.I contacted SVTRAIN and explained the situation. They acknowledged I have never signed into their website. I was told three payments have been returned, and that is all they are allowed to return. I spoke to a supervisor, then requested a manager contact me with proof I signed up for their service and authorized use of my card. A week later, I called the supervisor back to inform her I never received a call from the manager. I reiterated this be escalated to someone who can handle this situation. She offered me three months of free service - I declined. I was not aware it is an exercise program known by the name Svelte Training.SVTRAIN has not contacted me to this day. I want my money back and will have to pay for legal services to have that done. I will start first with the Better Business Bureau. I believe SVTRAIN's silence speaks volumes. Based on the number of dissatisfied people writing negative reviews, a serious investigation needs to be made into this company.

• Review fromTanya M

  Date: 11/19/2022

  1 star
  Very misleading products. I was charged $30 and harrassed via email to purchase a lifetime access program which I did not purchase however was charged for anyhow at $51 days after my initial $30 purchase. I was told that I signed up for a trail when I purchased the first product. If I signed up for it as purchase, why the emails begging me for the membership I was then charged for? This is very misleading and near fraudulent. Please refund my money!!
  

  Svelte Media, Inc.

  Date: 12/15/2022

  Thanks for reaching out to us. We are deeply sorry to hear that you had this bad experience. After looking into your account we see that you have canceled your subscription almost midway of November 2022. As you know we are always happy and willing to honor a refund request within our 60-day money-back guarantee period. In line with this I see that a full refund for the One Minute Abs + Svelte Life Series had been processed for you already. Please note that when you purchased the program, you were given the option to sign up for the 7-day free trial of this program you have recently been charged for. You will only have been charged if you did not cancel the program right after consuming the 7-day free trial. I can confirm here that the refund for this has been taken cared of. Again, we are very sorry for the confusion this may have caused. I hope you accept this apology from all of us!

• Review fromBrooke N

  Date: 11/01/2022

  1 star
  Would give zero stars if I could. Apparently if you ever cancel a subscription with this company, you are never allowed to join that program again. Maybe that should be noted somewhere so I dont waste my time signing up for the other programs that work along side the subscription thats apparently one and done. Shame on you for false advertisement about wanting to help people.
  

  Svelte Media, Inc.

  Date: 11/09/2022

  Thanks for reaching out to us. We are deeply sorry to hear that you had this bad experience. After looking into your account we see that you have canceled your subscription in July of last year. As you know we are always happy and willing to honor a refund request within our 60-day money-back guarantee period. In regards to not being able to repurchase again, I apologize for the misinformation given. We understand that sometimes you may have to pull back from programs but we are always here if you would like to purchase again.Id encourage you to reach out to our customer service team to make sure we get this resolved! Again, we are very sorry for the confusion this may have caused.I hope you accept this apology from all of us!

• Review fromKellie H

  Date: 10/17/2022

  1 star
  I was charged 49 and a 67 I can not log in or find my stuff that i know it all set up if I have to spent hours trying to locate. I am done want my money refunded or I will report you.
  

  Svelte Media, Inc.

  Date: 10/27/2022

  Hey there! I am so sorry for the unexpected charges! The MetaBoost and One and Done programs both involve a one-time fee of $29. It looks like you also opted for the lifetime access of our Accelerated ************************ membership. This is something that is voluntary and had to be selected on the following page after you purchased One and Done or MetaBoost. We understand that in some cases a customer may miss that, but I apologize for any inconvenience this may have caused. I see that you have received a refund for both of the products that you purchased. We're always sad to see our customers go but when they have made their decision we always try to honor it! I hope you accept this apology from all of us!