Reviews

Review Details

• Review fromMarianne J

  Date: 12/16/2023

  1 star
  Do not purchase.. they won't stop trying to bill my card even after cancelation. Total scam
  

  Svelte Media, Inc.

  Date: 12/18/2023

  Hello ********,

   

  Thanks for letting us know. Upon reviewing this was cancelled and we never charge you after the $29 purchased for the One and Done Workout Program. 

  Let me know how can I help you with this.

• Review fromLisa M

  Date: 12/11/2023

  1 star
  I don't even know how or why this company is tryna take money from my card. I keep my debit card on lock but for 3 days in a row now they have tried to deduct $44.73 twice in the same hour. I DO NOT WANT OR NEED UR SERVICES!!! PLEASE STOP DEBITING MY ACCOUNT Sincerely,*************************
  

  Svelte Media, Inc.

  Date: 12/13/2023

  Hi ****,
  
  
  
  Thank you for contacting Svelte Training.
  
  
  
  I apologize for the inconvenience. I am happy to help.
  
  
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  
  
  Feel free to reach out if you need further assistance.

• Review fromLynne M

  Date: 12/05/2023

  1 star
  Scam!! Nothing but endless hour long infomercials with each new email alerting you of supposedly free support regarding: helpful teas or helpful stretches or meal plans or metabolic answers only to find out after an hour of dialog there is a substantial new fee for any additional support of ANY kind!!!!
  

  Svelte Media, Inc.

  Date: 12/06/2023

  Hi ****,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know how can we rectify your issue>

  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

• Review fromVilma G

  Date: 11/24/2023

  1 star
  It is company with a lot of words and little to say I do not recommend anybody fall for their weight loss. You will be killed by watching endless videos that do not get to the point. Also company promotes supplements from other companies like gleefull supplements which I ended up trying and it did not work. They say they have money back guarantee but only on unused products which is crazy if you think about it for the supplements. Too much information, private sessions cost thousands of dollars and it is totally not what is being advertise. If you want to waste money you can try
  

  Svelte Media, Inc.

  Date: 11/27/2023

  Hello there,
  
  
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  
  
  How to Reach Us:
  
  
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  
  
  To better assist you, could you please provide us with the resolution you would like for this situation?Your subscription was cancelled and you were not charge for it. Are you cancelling the metaboost connection which is one -time charge program?
  
  
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  
  
  Best regards,
  
  *****
  
  SVELTE Team

• Review fromKaye H

  Date: 11/22/2023

  1 star
  Money back guarantee is a scam They are unreachable and did unauthorized additional charges on my card.
  

  Svelte Media, Inc.

  Date: 11/24/2023

  Hello ****,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  I have cancelled the subscription and refunded the $49. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  Best regards,
  *****
  SVELTE Team

• Review fromNathalie A

  Date: 11/22/2023

  1 star
  Very bad! Crooks simply put. I ordered the 7 days trial and for that, they sent me a receipt and order confirmation. Later, they started charging me, without my approval and without sending me a receipt for the funds they got every month. So, after the trial, you better cancel because they do not say anything because they know if you were aware, you would have cancelled. That is so wrong!
  

  Svelte Media, Inc.

  Date: 12/06/2023

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,we cancelled the subscription. As a one-time courtesy we can issue you a refund equivalent to 120 days or 4 months instead of 60 days. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  Best regards,
  *****
  SVELTE Team

• Review fromLilian S

  Date: 11/20/2023

  1 star
  This program is a scam. They offer exercises with out all the videos and the en they want to charge you more for having access to the videos . Do not buy this program.!!
  

  Svelte Media, Inc.

  Date: 11/24/2023

  Hello ******,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program. Can you tell me more about the issue?.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, could you please provide us with the resolution you would like for this situation?
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  Best regards,
  *****
  SVELTE Team

• Review fromJanice M

  Date: 11/18/2023

  1 star
  I purchased 10/10/23 with a 180 day refund guarantee. Contacted ** AND returned product and still no refund. AND each phone number published for returns ends up being literally shut down. As in this number is no longer available. This is a scam!
  

  Svelte Media, Inc.

  Date: 11/20/2023

  
  Hello *******,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program. What did you return? I see you only purchase one program which is the Metaboost Connection.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  Best regards,
  *****
  SVELTE Team
  

  Svelte Media, Inc.

  Date: 11/20/2023

  
  
  Hello ******,
  
  
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program. What did you return? I see you only purchase one program which is the Metaboost Connection.
  
  
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  
  
  How to Reach Us:
  
  
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************. We are committed to ensuring your journey with us is seamless and rewarding.
  
  
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  
  
  Best regards,
  
  *****
  
  SVELTE Team

• Review fromMichele J.

  Date: 11/16/2023

  1 star
  OMG why didnt I run this program through the search earlier! I have called that customer support number to get help 3 different times and my call gets dropped as soon as I start to explain my issue with links not working or ANYTHING. Then one time I was able to leave a message but I never got the call back that they promised. The email explaining my issues essentially asked if I tried to reboot my system or try a different server or computer. No attempt to just send me a new link or any actual service. I still wanted to see if there was anything I could get from the program site and wanted to avoid higher monthly charges automatically kicking in so I went to cancel and ended up with a new lower monthly fee instead but now I am having so much trouble trying to access stuff I feel like this entire thing is a ****!
  

  Svelte Media, Inc.

  Date: 11/20/2023

  Hello ********,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, could you please provide us with the resolution you would like for this situation?Do you need a phone call assistance?
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  Best regards,
  *****
  SVELTE Team

• Review fromPam H

  Date: 11/13/2023

  1 star
  I jumped on the 7-day free trial, but when I canceled it two days later, the link to cancel was not working!! I emailed ***** ***, and she said she would cancel my trial and I would not be billed. But guess what?, I was billed $41 for a two-day trial. Why do companies offer and make it sound so good, but when it's time to cancel after your trial, it's ridiculous what you have to go through to get your money back!!! It's a trick!!!! Shame on you Svelte
  

  Svelte Media, Inc.

  Date: 11/14/2023

  Hello ***,

  
  

   

  
  

  Thanks for writing in. Upon checking, the subscription was cancelled and you were never billed.  I am happy to clarify that the MetaBoost Connection program involves a one-time fee of $29. As well as the MetaBoost Power Shots for $12. That's a total of $41. 

  
  

  I hope this clear things up.