Reviews

Review Details

• Review fromMelissa E

  Date: 01/14/2024

  1 star
  Took my money and just sent long winded email after email of garbage! I was expecting immediate 7 minute workouts that I could start doing daily. Never got that just endless emails and videos of Svelte employees stating what they could do for me/you never any videos or anything useful. Truly disgusted by this total SCAM company. Like all others who where taken advantage of, I too paid the one time fee of $29 and got nothing and then 3 days later they have attempted multiple times to take $49 from my account. I call several times with no response and emailed. I got one response stating if I forgo the refund theyll give me a bunch of **** for free. I responded NO and that for the 5th time I want my refund immediately. Still waiting!!!! DO NOT SIGN UP - Svelte is an absolute ****!
  

  Svelte Media, Inc.

  Date: 01/16/2024

  Hello there,
  
  
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  
  
  How to Reach Us:
  
  
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  
  
  Your program has been cancelled and refunded.

  
  

  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromMichael J

  Date: 01/11/2024

  1 star
  ******* , I paid for the one and done program with 2 add ons December 19th 2023. Today is January 11th **** . I still have not seen the product and the phone number on my statement appears to be a ghost number. Very unhappy with this. Appears to be a deceptive process.
  

  Svelte Media, Inc.

  Date: 01/12/2024

  Hi *******,

  Have you reached out to our support team to check the status?

  

  Svelte Media, Inc.

  Date: 01/12/2024

  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  

  Svelte Media, Inc.

  Date: 01/12/2024

  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.

• Review fromJulie J

  Date: 01/11/2024

  1 star
  What a crock. Charged me $29 for entry, $12 extra for I have no idea what and then sent me a Metagreens canister no bigger than my coffee cup, and then only half full for $59! Then to add insult to injury I see a random $49 charge pop up on my credit card claiming Id signed up for a reoccurring membership????? Good news is, they refunded that $49 pretty quickly once I complained. Buyer Beware on this program. Definitely a money making scam.
  

  Svelte Media, Inc.

  Date: 01/12/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  We already cancelled and refunded the subscription. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience. 

• Review fromSonya S

  Date: 01/09/2024

  1 star
  Pile of poop! The so-called coach who said he was direct asked me questions in circles the most idiotic type. Do not deal with this company they will steal your money
  

  Svelte Media, Inc.

  Date: 01/11/2024

  Hello *****,

  I'm sorry to hear about your experience. We take such matters seriously, and we're committed to resolving your concerns. Can you please share who your assigned coach is so that we can investigate and assist you promptly? Your satisfaction is our priority, and we appreciate your patience as we address this matter.
  
  
  

  

  Svelte Media, Inc.

  Date: 01/11/2024

  Hello *****,

  I'm sorry to hear about your experience. We take such matters seriously, and we're committed to resolving your concerns. Can you please share who your assigned coach is so that we can investigate and assist you promptly? Your satisfaction is our priority, and we appreciate your patience as we address this matter.
  
  
  

• Review fromKarina S

  Date: 01/08/2024

  5 stars
  I have lost 8 pounds in 5 days, i have NOT starved myself to death, I eat yummy every day! I actually do look forward to prepare ******** recipes they are delicious!!. I had been suffering of constipation, in only 5 days that seems to be solved!! All these reviews giving a 1 star to this program are deceiving. I paid 29$ for a lifelong access to the program and i was not charged more afterwards. I did receive after my purchase emails from her team guiding me into how to start the program, they were so helpful! Following the program really is THAT AWESOME. If you read this ********, thank you so much for your program your explanation and your case studies. It is all so very helpful. You are the best!! Love ****** (Ps, no one asked me to write this review, but i wanted to let you know how truly great her guidance and knowledge of metabolism and hormones is, I almost didnt buy her program because of the bad reviews!! , so I felt compelled to set things straight, the program is working and also I have now gourmet food every day on my table. The dishes are that yummy)
  

  Svelte Media, Inc.

  Date: 01/10/2024

  Hi ******, thank you immensely for sharing your experience! ******** and our team truly appreciate your kind words. We're thrilled to hear how much the program has positively impacted your journey. If you need any further assistance or guidance, please don't hesitate to reach out. Here's to your continued success and enjoying those delicious gourmet meals!

• Review fromRuth M

  Date: 01/05/2024

  1 star
  Do not know how they got into my credit card account. I have no dealings with this company. They have illegelly gotten into my bank account
  

  Svelte Media, Inc.

  Date: 01/08/2024

  Hello ****,

  
  

   

  
  

  Did you not purchase the MetaBoost Connection  and Accelerated ************************?

• Review fromDebbie G

  Date: 01/04/2024

  4 stars
  I bought this program and wowfor the price you get a great, fast workout. The videos are easy to access and perform daily.
  

  Svelte Media, Inc.

  Date: 01/05/2024

  Hello ******,

  Thank you for sharing your experience with our program! We're thrilled to hear that you're finding the workouts convenient and effective. If you have any questions or need further assistance with the program, please don't hesitate to reach out. Your feedback is truly appreciated!
  
  
  

• Review fromUphukwit W

  Date: 01/01/2024

  1 star
  I did not subscribe to Fx Svtrain.com, and I did not authorize for $29.99 payments to be deducted from my account! They tried to deduct it four times in two days. I do not know how they got my card info, but please stop trying to take money from me! I cannot afford this! They are scans and I am turning them in! They should be ashamed of themselves trying to scam honest hardworking individuals. It's sickening! I will post their company allover social media and I will be contacting law enforcement and the news!
  

  Svelte Media, Inc.

  Date: 01/02/2024

  Hi ********,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

• Review fromMaryann C

  Date: 12/30/2023

  1 star
  Scam! Wish I could have selected no stars - wouldnt let me!Videos are ridiculously long and offer nothing! Complete waste of money and time - so disappointed that I spent the money to purchase the $29 program - should have known better. They are preying on desperate people, taking their money and just filling their inbox with a bunch of $h@t! Buyer beware!
  

  Svelte Media, Inc.

  Date: 01/02/2024

  Hello *******,

   

  I'm sorry to hear about your disappointment with the program. We value your feedback and would like to address your concerns. Do you want to cancel it? Please reach out to our customer support team so we can better understand your experience and work towards a resolution. Your satisfaction is important to us, and we're here to assist you.
  
  

• Review fromM C

  Date: 12/21/2023

  1 star
  Be prepared. It is not an actual program. It is a spam email situation in which they keep sending you links to spiral down on other infomercial postings. Its a complete waste of time and money. It is absolutely exhausting and worthless.