Reviews

Review Details

• Review fromDebra M

  Date: 01/26/2024

  1 star
  Never got the program. Tried calling the phone number on my credit statement just leave a message and no one calls you back. Continuously charge me $49 for something I never got and had no way of canceling it. I ended up canceling my credit card. Bad service
  

  Svelte Media, Inc.

  Date: 01/29/2024

  
  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  This subscription was already cancelled and I refunded $49. 

  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromNancy O

  Date: 01/25/2024

  1 star
  Signed up for the $29 like everyone else. Then decided to go a little farther.for a $99 series that I never received. Decided to try coaching and did a down payment of $400, had buyers remorse and notified them before I went to any online meeting. Asked for a refund as I hadnt taken up any of their offers but was denied a refund. Never to part in any programming and now am out over $500 for absolutely nothing.
  

  Svelte Media, Inc.

  Date: 01/29/2024

  Hi *****! Thanks for your reply. Can you verify who is your coach? Do you need access to Svelte Life Series or you wish to cancel it?

• Review fromCHERI M

  Date: 01/24/2024

  1 star
  Thank you to everyone who posted here. I was almost a victim as well.
  

  Svelte Media, Inc.

  Date: 01/26/2024

  Dear *****,

  
  Thank you for sharing your concerns, and we sincerely apologize for any inconvenience you've experienced. We take such matters seriously and are committed to addressing your issues promptly.
  

  To better assist you and understand the specifics of your situation, could you please provide more details about the challenges you faced or contact our customer support at [customer support email/phone number]? Your feedback is crucial to us, and we want to ensure that we resolve any outstanding issues to your satisfaction.

  
  We value your time and trust in our program, and we're dedicated to making things right for you.

• Review fromPam O

  Date: 01/23/2024

  1 star
  BEWARE!! This is a SCAM! They don't let you cancel after "free" trial. They send you emails from a different domain that has nothing to do with Svelte Training which usually goes to spam and you don't realize that they keep charging your credit card $50 per month for NOTHING! I am sure of illegal practices but it will take you cancelling your credit card for them to stop and then they might give you a call to update your card. HORRIBLE
  

  Svelte Media, Inc.

  Date: 01/25/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  Upon checking, we have cancelled your subscription and refunded the 3 charges. 
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromTracy D

  Date: 01/18/2024

  1 star
  No stars....I was sucked in like everybody else. Watched on Instagram waiting for some miracle weightloss diet formula that never came....I should have known better. It goes on and on, never telling you what you want to hear. She also had me get $49 on automatic payment every month. Amazingly was able to cancel it but not soon enough....very disappointed in myself.
  

  Svelte Media, Inc.

  Date: 04/12/2024

  We're sorry to hear about your disappointing experience. It's understandable to feel frustrated when expectations aren't met. We strive to provide clear information and support to our clients, and it's disappointing to hear that we fell short in your case. We appreciate your feedback and will use it to improve our services in the future. If you'd like assistance or have any further questions, please don't hesitate to reach out to us via email. We're here to help in any way we can.
  
  
  
  
  

• Review fromMeenakshi S

  Date: 01/18/2024

  1 star
  Hi Everyone,I ONLY signed up for the One and Done program for $29, a onetime payment, and nothing else. My credit card/CC was erroneously charged $49 monthly for 6 months. I did not purchase or had signed up for any other services. There are good business practices and deceptive business practices. Svelte business has deceptive business practices to erroneously charge the customers without them knowing. I called my bank and reported the erroneous charges. Blocked my CC for any future charges. I received 3 months of refunds via emails. Each refund emails noted "you order number.....originally purchased on...." - I DID NOT make any purchases to begin with.This is a HOAX and a deceptive way of charging customers to make money the wrong way. STAY AWAY FROM SVELTE. This should also be blasted on UTube where the owner keeps advertising. We need to save the others from falling into this horrible trap.
  

  Svelte Media, Inc.

  Date: 04/12/2024

  Hi, Meenakshi. We apologize for any confusion or inconvenience you've experienced. We take your concerns seriously and want to assist you in resolving this matter promptly. We have sent you an email to further discuss the issue and provide any necessary assistance. Please check your inbox, and if you don't see our email, kindly check your spam or junk folder. Thank you for bringing this to our attention, and we look forward to assisting you further.
  
  
  
  
  

• Review fromSAHANA R

  Date: 01/17/2024

  1 star
  I signed up for the $ 29 plan one time thing. I did not sign up for any further products and I do not appreciate getting billed. I would like my money returned immediately. Their signup for $29 is very unclear. I had no idea I was signing up for a $50+ subscription program every month that I havent really used. I happened to see a different charge in my account and followed up. Turns out I was being charged for months. Im not sure where they indicated this during my initial signup, but I thought I was paying $30 for a one-time program access. I see many reviews where customers were unknowingly charged, so Svelte should revamp their onboarding process because its coming across as deceptive. Looks like they are scamming people in the name of one time plan.
  

  Svelte Media, Inc.

  Date: 01/19/2024

  
  
  Hello ******,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  We have cancelled your order, we normally offer 60-day money back guarantee, but to assuage the situation we refunded 120 days. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromJodie B

  Date: 01/15/2024

  1 star
  Being repeatedly billed. Cant get it cancelled. Signed up for One and Done- please advise.
  

  Svelte Media, Inc.

  Date: 01/17/2024

  
  
  Hello *****,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To resolve this issue, I have cancelled the subscription and refunded the last 2 charges. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromMari S

  Date: 01/15/2024

  1 star
  This should be taken off of FB book. I fell for this advertisement on FB this morning after watching ********** presentation and honestly thought she was an honest person. Needless to say, after paying my $29.00 USD fee, I received three emails, all asking me to purchase additional programs. Luckily I did not take the bait. My reason for not purchasing any additional programs and paying more money was that I couldn't even get into the original program I purchased. I have sent 2 emails to requesting to cancel and be reimbursed for my purchase. I have not heard back from anyone yet the website states, it will take 24/48 hours to get a response back. I am notifying my credit card company immediately and asking them to place a hold on payment. PLEASE DO NOT FALL FOR THIS AS I DID unless you want to waste your money!
  

  Svelte Media, Inc.

  Date: 01/17/2024

  
  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  Upon checking, we already refunded you this program. 

  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromVal J

  Date: 01/15/2024

  1 star
  I signed up for the $29 program but was charged $44.05. Also, I have not received any of the promised information about the program. Nothing. I have asked for a refund but have not yet received a response. If/when I do, I will remove my negative review, but as of this moment, I am extremely disappointed and frustrated with my interaction with Svelte Media and do not recommend it.
  

  Svelte Media, Inc.

  Date: 01/17/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To resolve this issued I have cancelled the subscription and refunded $49. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  

  Svelte Media, Inc.

  Date: 01/17/2024

  Did you get the welcome email to your program?