Reviews

Review Details

• Review fromPam H

  Date: 02/15/2024

  4 stars
  I actually purchased the 10 day Metaboost and the accelerated body transformation club. I've since added a few other programs and have enjoyed them all. I like that most of the worksouts are short like under 10 minutes. I didn't think it would do much but I built muscle with these simple isometric hold exercises. I've also enjoyed some of the recipes which made me think outside my box. The only thing I do NOT like is I get constant repeat emails for a free cookbook, and other dumb stuff that I am not interested in. I tried to unsubscribe but it appeared it wouldn't send anything then and some of the emails are for other short and sweet workouts which I do like to shake things up. I liked that this program helped me lose 30 pounds in 6 months and it really didn't take huge amount of time to exercise and taught me better ways to eat.
  
  

  Svelte Media, Inc.

  Date: 02/20/2024

  Hello, ***! Thank you for sharing your experience with us. We're delighted to hear that you've found value in our programs and have enjoyed the workouts and recipes. It's fantastic to know that our short and effective workouts have helped you build muscle and achieve your fitness goals.

  
  

  We apologize for any inconvenience caused by the repeat emails you've received. Our aim is to provide helpful and relevant content to our subscribers, but we understand that everyone's preferences differ. Rest assured, we'll look into optimizing our email communications to better suit your interests.
  
  If you're still experiencing difficulties with unsubscribing or have any other concerns, please don't hesitate to reach out to our customer support team directly. We're here to assist you and ensure your experience with Svelte is as enjoyable as possible.

  
  

  Thank you again for choosing Svelte. We appreciate your support and look forward to continuing to help you on your fitness journey.

• Review fromTherese B

  Date: 02/13/2024

  5 stars
  I am very sorry to hear of some of the bad reviews. I purchased the plan back in August of 2023. I guess you could say I was skeptical just like any other weight loss plan. This however is not like any other weight loss plan. In fact it is a journey to better health. I have lost 48 pounds in less than 6 months. But the big thing is I feel better in so may areas of my life. Better sleep, more energy, less anxiety which makes relationships better, better hair and skin and less aches and pains. I will say I did have problems with the dashboard at the beginning but I worked with customer service and they fixed the problem right away. They also gave me an extra plan for my troubles. I only have good things to say about the plan. Food is absolutely delicious. And the plan helps you become better at knowing what you are putting in your mouth.
  

  Svelte Media, Inc.

  Date: 02/15/2024

  Hello *******,

   

  Thank you so much for sharing your positive experience with us! We're thrilled to hear about the incredible progress you've made on *********************. It's truly inspiring to hear how our program has not only helped you achieve your weight loss goals but also improved various aspects of your life, from better sleep and more energy to reduced anxiety and improved relationships. We're delighted that our customer service team was able to assist you promptly and efficiently, and we're glad to hear that you found the food delicious and the plan helpful in making healthier choices. Your success story is a testament to the effectiveness of our program, and we're grateful to have been a part of your journey to better health. If you ever need any further support or assistance, please don't hesitate to reach out to us. Wishing you continued success and well-being on your health and wellness journey!

• Review fromHolly W

  Date: 02/13/2024

  5 stars
  I started this program with a goal in mind for my hormones etc and to try and ******* stubborn pounds . I had a hard time at first without cream in my coffee .. slowly I stopped the coffee while on the program and have it black. And most days dont have it all 9 months in 3x doing the detox and And 10days then doing my own thing I was down 13 pounds averaging 10 lbs and have kept it offIt has been a life change and I follow the program in my way now and have kept the weight down inches lost is 3 sizes down for pants and 1 size for tops . I feel great, sleep much better and have energy.For women over 40 I strongly recommend the program for hormone balance etc
  

  Svelte Media, Inc.

  Date: 02/15/2024

  Hi, *********** Thank you so much for sharing your incredible journey with us! We're thrilled to hear about your positive experience and the *************** you've achieved. It's inspiring to see how our program has helped you not only reach your weight loss goals but also improve your overall health and well-being. Your dedication and commitment are truly commendable, and we're proud to have been a part of your transformation. If you ever need any further assistance or support along *********************, please don't hesitate to reach out to us. Wishing you continued success and happiness on your health and fitness journey!

• Review fromKathleen W

  Date: 02/11/2024

  1 star
  I too, LIKE SOOO MANY OF YOU, got charged an additional fee ($59.63) that I had not signed up for. This is a scam! I would give them no stars if it was a option.
  

  Svelte Media, Inc.

  Date: 02/12/2024

  
  Hello ********,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves. We already cancelled and refunded this. 
  
  To better assist you, could you please provide us with the resolution you would like for this situation? Whether it's a refund for the unauthorized charges or a different form of compensation, we are committed to finding the best solution that meets your needs.
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  

• Review fromNei S

  Date: 02/06/2024

  1 star
  It is a non-recommended site, they begin to deduct money from you even if you request that they cancel your registration. They are not reliable . It would be advisable to send a complaint to the government so that the *** can investigate them. They keep answering that they are going to deliver the money and they don't, be very careful with this site, it seems honest but they are not. Maybe they are scam
  

  Svelte Media, Inc.

  Date: 02/08/2024

  Hello, Nei. We are sorry to hear about your experience and any inconvenience it has caused. We take your feedback seriously and want to assure you that we strive to provide a positive experience for all our customers.

  
  If you have encountered any issues with unauthorized charges or difficulties canceling your registration, please reach out to us directly so we can address your concerns promptly. We are committed to resolving any issues and ensuring that our customers are satisfied with our services.

  
  Your feedback is important to us, and we appreciate the opportunity to investigate and resolve any issues you may have encountered. Please contact us with any further details or concerns, and we will do our best to assist you.
  Thank you for bringing this to our attention, and we apologize for any inconvenience you may have experienced.

• Review fromStefania B

  Date: 02/06/2024

  5 stars
  This is a great program. I'm really glad that I haven't read all the bad reviews prior to purchasing the ********** Workout program. I'm 58 years old and I'm starting to be less in shape so I was looking for a good short program that I would be able to follow because I have little time to spare. ********** called my attention because it's only 7 minutes a day. (I can do that) Once I registered and purchased the 29$ program, I too was charged an extra 49$ the following week, but I gave them a call and they refunded me immediately. That's is because when I subscribed there was an option that I did not notice was selected. However to make a long story short. I absolutely love the ********** workout. It's doable and I'm sure I'm working out because during the first week my muscles were aching because of the lack of exercises. I feel good, and this program gave me motivation. I totally recommend this program.
  

  Svelte Media, Inc.

  Date: 02/08/2024

  Thank you for sharing your experience with the One & Done Workout program! We're thrilled to hear that you found the program beneficial and that it fits well into your schedule. We apologize for any confusion regarding the additional charge, but we're glad to hear that our customer support team was able to promptly assist you and issue a refund.

  
  It's fantastic to hear that you're feeling the benefits of the program, and we appreciate your recommendation. If you have any further questions or feedback, please don't hesitate to reach out. Keep up the great work on your fitness journey!

• Review fromSl S

  Date: 02/03/2024

  1 star
  This company is like another VSHRED. Yes, you may miss the fine print at first, but when you realize it and want to stop, they make it impossible until you go to the BBB or Trust Pilot!Never trust a company whose ads start off with ******* talking about complete strangers walking up and complimenting their body. Who does that?
  

  Svelte Media, Inc.

  Date: 02/08/2024

  Hello, *************** Thank you for sharing your feedback. We're sorry to hear about your experience and any confusion that *** have arisen regarding our services. We strive to be transparent in our offerings and ensure that our customers have a clear understanding of our programs.

  
  If you have encountered any difficulties or have concerns about your subscription, please reach out to us directly so we can assist you further. Your satisfaction is important to us, and we are committed to resolving any issues you *** have.

  
  We appreciate your feedback and take it seriously as we continuously strive to improve our services. If you have any further questions or feedback, please feel free to contact us.

• Review frommadeline j

  Date: 02/02/2024

  5 stars
  i received my program . Thank you also for handling my queries.

• Review fromChristi M

  Date: 01/31/2024

  1 star
  I would give zero stars if I could. I just realized that I have three $49 charges on my credit card from you. I ordered the green powdered drink and that was all. I am looking to try and find how to contact you and I came across this page. I see where you tell people that are not satisfied that they can get a hold of your friendly staff at email. but youve blanked out the email. I will continue looking for that email because I want that $49. STOPPED and a refund.

• Review fromTina B

  Date: 01/29/2024

  1 star
  
  
  I have tried to cancel like the ad says, but to no avail. I am paying $67.73 Canadian dollars every month and want it to stop! I am beyond frustrated as I can not reach anyone who will help me. How do I withdraw from this supposed 'easy to cancel after introduction" company!? I don't even know if this will go anywhere. How will anyone reach me from here?
  
  

  Svelte Media, Inc.

  Date: 01/31/2024

  Hello there,
  
  
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  
  
  How to Reach Us:
  
  
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  
  
  To better assist you, I have cancelled your subscription. I can extend the 60 days money back guarantee to 120 days. Let me know if you wish to proceed. 
  
  
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.