Reviews

Review Details

• Review fromNora F

  Date: 04/09/2024

  5 stars
  I actually bouth the lifetime membership back in 2018 when Svelte was just starting out. They literally only charged me$29 and never made another charge again. I stopped going to the webpage for a bit and thought they'd charge me again, but they didn't. They meant it when they said lifetime membership.
  The workouts are quick and doable for my bad back. I feel better and although I am not doing the diet to the T, after a few months of doing the 10 minutes a day I can see I have less arm fat and less belly fat. my clothes look better and I feel energized throughout the day. Thankyou Svelte. I am looking forward to purchasing the advanced routine since I am now 47 and feeling the menopausal weight challenges coming on. I need to lose weight and having a hard time, but I'm happy that I can do something that will have the effects of HIIT without taking a strain on my back. Great staff too!
  

  Svelte Media, Inc.

  Date: 04/11/2024

  Hi, ****. Thank you for sharing your experience! It's wonderful to hear that you've been enjoying the benefits of your lifetime membership with Svelte since 2018. We're thrilled that our workouts have been effective and manageable for your back, and that you're already seeing positive results in terms of reduced arm and belly fat. We're here to support you as you navigate the challenges of weight loss, especially during menopause, and we're glad to offer routines that are gentle yet effective. If you ever need assistance or have any questions about our advanced routines, our team is always here to help. Keep up the fantastic work, and thank you for being a valued member of the Svelte community!
  
  
  
  
  
  

  Svelte Media, Inc.

  Date: 04/11/2024

  Hi, ****. Thank you for sharing your experience! It's wonderful to hear that you've been enjoying the benefits of your lifetime membership with Svelte since 2018. We're thrilled that our workouts have been effective and manageable for your back, and that you're already seeing positive results in terms of reduced arm and belly fat. We're here to support you as you navigate the challenges of weight loss, especially during menopause, and we're glad to offer routines that are gentle yet effective. If you ever need assistance or have any questions about our advanced routines, our team is always here to help. Keep up the fantastic work, and thank you for being a valued member of the Svelte community!
  
  
  
  
  
  
  
  
  

• Review fromLisa R

  Date: 04/08/2024

  5 stars
  I joined the Svelte Community in 2020 after I had to have my ovaries removed. Due to the surgery I quickly gained ********************************************************************************************************** lose it. By following the Svelte detox, meal, and exercise plans, I was finally able to lose all 15 pounds. Through Svelte I have been able to get encouragement from Svelte community **************** amazing recipes, and ongoing support. Some of my family members have also benefited from what I have learned. I am so glad I joined!
  

  Svelte Media, Inc.

  Date: 04/11/2024

  Hi, ****. Thank you for sharing your inspiring journey with us! We're delighted to hear that our Svelte Community and programs have been instrumental in helping you achieve your weight loss goals, especially after undergoing surgery. It's fantastic that you found support, encouragement, and valuable resources within our community and that you were able to share your newfound knowledge with your family members. We're grateful to have you as part of the Svelte Community and look forward to continuing to support you on *********************!
  
  
  
  
  

• Review fromHolly W

  Date: 04/08/2024

  5 stars
  The One and Done Program has exceeded all my expectations! I am 47 and have MS which can make some exercises challenging. But, the program provides guidance and adjustments for every type of body/issues/etc. making it doable for everyone. I adjusted my meals as well, but more in my own plan with pieces of the plans suggestions also. I have lost 24 pounds since January 2nd 2024 ??????The coaches are amazing and quickly respond to questions or issues.I recommend this program!
  

  Svelte Media, Inc.

  Date: 04/12/2024

  **************. It's fantastic to hear about your positive experience with the One and Done Program! We're thrilled that the program has exceeded your expectations and has been adaptable to your needs, especially considering the challenges posed by MS. We're glad that the program's guidance and adjustments have made it accessible and achievable for you and others with various body types and issues. Congratulations on your impressive weight loss of 24 pounds since January 2nd, 2024! We're proud of our coaches for their dedication and responsiveness to questions and issues, and we're delighted to hear that they've been a valuable support system for you. Thank you for recommending our program, and we're here to continue supporting you on your health and wellness journey!
  
  
  
  
  

• Review fromMarianne M

  Date: 04/08/2024

  5 stars
  Great exercise program even for those coming back from an injury. Great tips on nutrition and eating properly. Lots of interaction with clients via social media.
  

  Svelte Media, Inc.

  Date: 04/11/2024

  Hi, ********. Thank you for sharing your positive experience with our exercise program! We're thrilled to hear that you found it beneficial, especially in your journey back from injury. Our team works hard to provide valuable tips on nutrition and ensure engagement through social media. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to support you every step of the way!
  
  
  
  
  
  
  
  
  

• Review fromMaria C

  Date: 04/04/2024

  1 star
  The same situation as ************** Terrible! I didnt even now who was charging me since September. They returned only 2 months out 6. $600.+ And I didnt even tried it.
  

  Svelte Media, Inc.

  Date: 04/04/2024

  Hi *****! So sorry for the unexpected charges! The MetaBoost and One and Done programs both involve a one-time fee of $29. It looks like you also opted for the 7-day free trial of our Accelerated ************************ membership. This is something that is voluntary and had to be selected on the following page after you purchased One and Done or MetaBoost. The membership is billed at $49 per month starting when your free trial period is over. We understand that in some cases a customer may miss that, but I've taken it upon myself to honor our 60-day money-back guarantee period. That's not all, given the circumstances we have doubled that in your case and extended it to 120 days (twice the normal amount). We are willing to help in any other way that is possible. We know this isn't much but we've also given you lifetime access to a couple of our amazing programs!

  
  

• Review fromClaudia P

  Date: 03/28/2024

  1 star
  Hello,I bought a Diet program for download with a single price, on my credit card in ********, it was debited in euros: ***** on March 15, 2024, with the promise of receiving the amount back (refund) if I didn't liked the product offered.I noticed that 7 days later, on March 22, 2024, another undue and unauthorized payment of ***** was charged to my credit card.I did not purchase, I did not give permission and I did not agree to any further charges and any recurring monthly fees on top of any other monthly payment of ***** (or any other).It is wrong for personal credit card information to be used to automatically process a monthly charge without your customers' knowledge. I would like to receive a full refund of ***** due to this situation that caused me great dissatisfaction and embarrassment.Therefore, I am no longer interested in this program and wish to receive a full refund. I ask them not to charge any more money to my credit card. I look forward to your response as soon as possible, thank you
  

  Svelte Media, Inc.

  Date: 04/01/2024

  Dear *******,

  
  We sincerely apologize for the inconvenience and frustration you experienced due to the unauthorized charges. Your satisfaction is our priority, and we take matters like these very seriously.

  
  Upon reviewing your case, we have cancelled the unauthorized subscription and processed a full refund of $49 and $29 to your credit card. You should see this refund reflected in your account shortly.
  We understand the importance of transparency and trust in our customer relationships, and we regret any embarrassment or dissatisfaction this situation may have caused you.

  
  If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're here to assist you in any way we can. Thank you for bringing this matter to our attention, and we appreciate your understanding.

• Review fromLilia P

  Date: 03/24/2024

  2 stars
  I bought a program and agreed to make a one-time payment. I downloaded the documentation that I had paid for, but it didn't work for me because it included eating a lot of "magic" spices and they upset my stomach. They have been taking money from me monthly for a long time already. It took me some time to realize because the name that appears in the bank account is different from the name of the company. I just hope they give me my money back.
  

  Svelte Media, Inc.

  Date: 03/25/2024

  Hello *****,
  
  
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  
  
  How to Reach Us:
  
  
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  
  
  To better assist you, I have cancelled the subscription and extended our money back guarantee to 120-days instead of 60 days. I have issued a refund of 4x$49.
  
  
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  
  

• Review fromCarrie S

  Date: 03/18/2024

  1 star
  Good Morning.I tried to purchase the program for $29.00 and it said my email already purchased it. It is defeatedly possible but I cannot find any emails or links from my email history with the program.Can you help?
  

  Svelte Media, Inc.

  Date: 03/19/2024

  Dear ******,

  
  

  Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. We've checked our records, and it appears that your email address is indeed associated with a purchase of the program for $29.00.

  
  

  We understand that you haven't been able to locate any emails or links related to the program in your email history. Sometimes, our emails might end up in the spam or promotions folder, so we kindly ask you to please check those folders as well. If you still can't find the email, please let us know, and we'll be happy to resend it to you.

  
  

  If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help.

• Review fromColleen G

  Date: 03/09/2024

  1 star
  Sat through a very long presentation, gave my credit card information, got stuck in another long presentation and couldn't get out to complete my purchase. I shrugged my shoulders and decided I won't bother. Well, they took my money but no email confirmation of the purchase nor a welcome email with links to the information. Very disappointed. Last Instagram purchase I will make.
  

  Svelte Media, Inc.

  Date: 03/13/2024

  Hi *******. We apologize for any inconvenience you experienced with our purchase process. We've initiated a refund for the amount charged to your credit card. You should see the refund reflected on your statement soon. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and patience.
  
  
  
  
  

• Review fromAntje F

  Date: 03/07/2024

  5 stars
  This company and the program is great!I have not had any unauthorized charges to my credit card, but you do want to be careful when you sign up for a membership that you only sign up for what you actually want (they do try to get you to add services as you go through the screens).Their customer service team has always given me any support I needed very quickly.And yes, the program requires effort, commitment and discipline, but it works! The recipes taste great and I lost weight every time I did it (enough to make it worth the effort). It is easy enough to incorporate everything you've learned into your life after going through the program and continue your success. I can honestly recommend it!
  

  Svelte Media, Inc.

  Date: 04/12/2024

  Hi, Antje. It's wonderful to hear about your positive experience with our program! We're thrilled that you've found success and haven't encountered any unauthorized charges. We appreciate your advice about being mindful when signing up for memberships and the importance of staying true to your intentions. Our customer service team is dedicated to providing quick and helpful support, and we're glad to hear they've met your needs. We agree that achieving results requires effort, commitment, and discipline, but we're delighted that you've found it worthwhile. We're proud of our delicious recipes and the effectiveness of our program, and we're thrilled that you've seen results every time. Thank you for your recommendation, and we're here to support you on your continued journey to success!