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Average of 266 Customer Reviews
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Review fromPamela J
Date: 04/21/2024
5 stars**************** 4-21-2024 I like many others ordered a one time purchase so I thought. Now after a third time charge of $58.00 a month is showing on my credit card. I wish to STOP this subscription immediately. I feel ripped off with confusing misinterpretation of product. Please assist me in rectify this problem.
Svelte Media, Inc.
Date: 04/23/2024
Dear ******,
I'm truly sorry to hear about the frustration you've experienced with our subscription service. Your satisfaction is our priority, and we want to make things right for you. We have cancelled the subscription and refunded $49.Review fromMary T
Date: 04/20/2024
5 starsTHANK YOU for being an HONEST COMPANY, in my opinion!! I purchased The One and Done Program (a HIIT exercise program, $29) a few years back, and, at the time, I was really struggling with daily pain from my illnesses and unable to do the program so I stopped?? Well, about a year ago, I contacted Svelte to get back on program, and, without a doubt or excuse, they abided by their lifetime warranty, which I truly appreciated their commitment!! I never received any other charges but the $29!! By the way, the program is easy for people of any age to follow, and has a program for different levels!! I would definitely trust any other programs they have, because I THINK THIS COMPANY IS FOR REAL??????Svelte Media, Inc.
Date: 04/22/2024
Dear ****,
Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that you've had such a positive experience with our company and The One and Done Program.
We understand how challenging it can be to manage daily pain and illnesses, and we're glad that you reached out to us when you were ready to get back on track. Our commitment to our customers is of the utmost importance to us, and we're delighted that you appreciated our lifetime warranty and the support we provided to get you back into the program.Thank you for trusting us, and for your vote of confidence in our company. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help you reach your health and fitness goals.
Review fromMelena R
Date: 04/18/2024
5 starsI think this is an amazing company! Love ******** and her energy!Svelte Media, Inc.
Date: 04/22/2024
Dear ******,
Thank you so much for your kind words! We're thrilled to hear that you think highly of our company and that you appreciate ********** energy. We'll be sure to pass along your compliments to her.
At Svelte, we're dedicated to providing exceptional service and creating a positive experience for our members. Your feedback means a lot to us, and we're grateful for your support.Review fromRachel S
Date: 04/18/2024
5 starsI have really enjoyed the workouts and the community!! Grateful to have found this program.Svelte Media, Inc.
Date: 04/22/2024
Hi ******,
We're delighted to hear that you've been enjoying the workouts and the supportive community here at Svelte! Creating a positive and motivating environment is something we strive for, and it's wonderful to know that you've found it valuable.Thank you for sharing your experience with us, and we look forward to continuing to support you in reaching your fitness goals!
Review fromAmanda L
Date: 04/17/2024
5 starsI joined february 19 2024. I lost 20lbs. And inches everywhere. I started fixing my separated abs after pregnancy! It's a life-long way of living. No hungry fits. No worries about health. Energy and vitality. Strength and endurance. Svelte is amazing. I was not charged illegally. I paid once for the first package and loved it so much I paid another time for the life-long membership. I haven't been charged for anything else.Svelte Media, Inc.
Date: 04/22/2024
Dear ******,
Thank you for sharing your incredible journey with us! We're thrilled to hear about your outstanding progress and the positive impact that Svelte has had on your life. Losing 20lbs and seeing improvements in your overall health and vitality are remarkable achievements.
It's heartening to know that you found our program to be sustainable and enjoyable, with no hunger or health concerns. We're especially delighted to hear that Svelte has played a role in your post-pregnancy journey towards fixing separated abs.Thank you for your trust in Svelte, and congratulations again on your incredible transformation. We're here to support you every step of the way on your life-long journey to health and fitness.
Review fromGeorgianna D
Date: 04/15/2024
1 starI could not go lower than a 1 star or I would have. I authorized a ONE time charge to my credit card for $29.00. I never asked for anything to be charged in the amount of $49.00, which has been charged to my card for the last 2 months. I would like a full refund on my credit card asap. I have been reading these reviews on ************************* shocked this has been done numerous times. I do hope you will make this right.Svelte Media, Inc.
Date: 04/18/2024
Hello **********,
We sincerely apologize for any inconvenience caused by the unauthorized charges on your credit card. Upon investigating your account, we have **************************** canceled any ongoing subscriptions. Furthermore, we have processed a full refund of the unauthorized 2 charges to your credit card. You should see the refund reflected on your statement.
We deeply regret any frustration this situation may have caused and assure you that steps have been taken to prevent such errors from occurring in the future. Your feedback is invaluable to us, and we appreciate the opportunity to make things right.
If you have any further concerns or require additional assistance, please don't hesitate to reach out to our customer support team.Review fromBelinda G
Date: 04/12/2024
1 starThis company has a deceptive tactic to entice what a consumer assumes is a one charge for a plan. However, over 300 complaints have accumulated and more adding daily due to the simple fact that this company gets your credit card information and begins illegally charging you monthly for random charges - anywhere from $10.75 to $49 per month. I personally had this happen and when discovered asked for a refund. The company has a very cookie-cutter response to all complaints. They did refund me partially, but then continued to charge me monthly again. They claim they cannot offer refunds past a certain time frame. Please do not fall for their deception.Svelte Media, Inc.
Date: 04/15/2024
Hi there,
Thank you for contacting Svelte Training.
I apologize for the inconvenience. I am happy to help.
Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
Feel free to reach out if you need further assistance.Review fromSusan B
Date: 04/11/2024
5 starsThis is the best weight loss program I have ever tried. I have lost weight and felt great on it. What really impresses me is how healthy it is, and how by eating this way, Ive lost weight and learned a lot.Svelte Media, Inc.
Date: 04/12/2024
**************. Thank you for sharing your positive experience with our weight loss program! We're thrilled to hear that you've achieved success and felt great throughout your journey with us. It's wonderful to know that you appreciate the healthiness of our approach and that you've learned valuable lessons along the way. Your feedback is truly appreciated, and we're here to support you on your continued wellness journey. Keep up the great work!Review fromSheila F
Date: 04/10/2024
3 starsTalked to Rep for ******. Said issue of monthly payments had been resolved. Only got two months back, not the three I had paid for. I had signed up for introduction to course at $40. 48 cd, but phone week later another charge of ***** was charged and then two more. I would like this rectified. I see I am only one if a number that was caught by surprise.Svelte Media, Inc.
Date: 04/11/2024
Hello ******,
I appreciate you bringing this to our attention. We apologize for any inconvenience this may have caused. Could you please provide us with your email address or account information so that we can assist you further and ensure that the issue is resolved to your satisfaction? Thank you for reaching out, and we look forward to assisting you promptly.
Svelte Media, Inc.
Date: 04/11/2024
Hello ******,
I appreciate you bringing this to our attention. We apologize for any inconvenience this may have caused. Could you please provide us with your email address or account information so that we can assist you further and ensure that the issue is resolved to your satisfaction? Thank you for reaching out, and we look forward to assisting you promptly.
Review fromCandy A
Date: 04/09/2024
5 starsShe has several great programs. There is something for everyone. If you have a question just ask and they respond. The exercises she goes through them with you. All in all a great company and a great teamSvelte Media, Inc.
Date: 04/11/2024
Hello Candy,
It's wonderful to hear that you've had such a positive experience with Svelte! We strive to provide a variety of programs to cater to everyone's needs and ensure that our customers feel supported throughout their fitness journey. If you ever have any questions or need assistance, don't hesitate to reach out to us. We're here to help and support you every step of the way. Thank you for your kind words and for being part of the Svelte community!
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