Reviews

Review Details

• Review fromMaryury C

  Date: 06/07/2024

  5 stars
  Adquir el programa de entrenamiento Svelte con muchas expectativas y afortunadamente estoy satisfecha, pues es novedoso y de fcil aplicacin. Adems algo que me tiene gratamente sorprendida es el servicio al cliente del equipo, es increble lo rpido y eficaz de atencin de sus asesores quienes responden y resuelven casi que de inmediato a las dudas e inconvenientes con gran amabilidad. Gracias tambin por los consejos a travs de videos adicionales en nuestros correos electrnicos.
  

  Svelte Media, Inc.

  Date: 06/10/2024

  Hi, *******. Muchas gracias p*r tu c*mentari*! N*s alegra much* saber que ests satisfecha c*n el pr*grama de entrenamient* Svelte y que has enc*ntrad* nuestr* servici* al cliente rpid* y eficaz. Val*ram*s much* tu feedback y seguirem*s trabajand* para *frecerte el mej*r servici* p*sible. Si necesitas alg* ms * tienes alguna pregunta, n* dudes en c*ntactarn*s. Gracias p*r elegirn*s y p*r tus amables palabras!
  
  
  

• Review fromDaneyra H

  Date: 06/06/2024

  1 star
  I want my money back, who can help me? I can't access the menus or programs
  

  Svelte Media, Inc.

  Date: 06/10/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To assist you with the cancelled your subscription and refunded  MetaBoost Connection 
  
  If you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help, and we appreciate your patience as we work to ensure a positive resolution for you.
  
  Thank you for giving our program a try, and we hope to have the opportunity to serve you better in the future.

• Review fromKari K

  Date: 06/04/2024

  1 star
  When I signed up, I did not want to be a part of their $49.99 monthly subscription. I said that I only wanted the 7 day trial, multiple times. Well, they charged me $49.99 multiple times and will not give me my money back. I called multiple times throughout a year, and nobody will call me back. They stole my money. I did not authorize the charges from them.
  

  Svelte Media, Inc.

  Date: 06/06/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have extended the 60-days money back guarantee to 120 days so I issued 4x$49 back to your original payment method. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromCarla R

  Date: 06/03/2024

  5 stars
  I love Selte Media, their terms of agreement are straight forward, when you email them, they are quick to reply and are very helpful. Their product is for real and it works.
  

  Svelte Media, Inc.

  Date: 06/05/2024

  Hi, *****. We greatly appreciate your positive feedback and are thrilled to hear about your positive experience with Svelte! Ensuring clarity and promptness in our communication with our customers is always a top priority for us. We're delighted to know that you find our terms of agreement straightforward and that our team has been able to assist you efficiently.
  

• Review fromSandra K

  Date: 06/03/2024

  5 stars
  This program delivers what it says it will do I'm extremely happy with it. The food is awesome if you have questions they get back to you quickly. The exercise work and anybody could find one that works for them. I will and I have recommended this program to my friends and family. I give it a big thumbs ?? up from customer service to the exercise and most definitely the meals and most importantly it works.
  

  Svelte Media, Inc.

  Date: 06/05/2024

  Hello ******. Thank you so much for your glowing review! We're thrilled to hear that you're extremely happy with our program and that it's delivering the results you were hoping for. Your satisfaction is our top priority, and we're delighted that you've found our customer service prompt and helpful.
  

  If you ever have any further questions or need assistance along your journey, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing our program, and we wish you continued success on your health and wellness journey!

• Review fromAndrea B

  Date: 05/30/2024

  5 stars
  The Svelte **************** team is incredible. These folks spent the last three days deligently trying to get me access to a program I bought over 10 years ago. Every email I sent was answered in less than an hour and every email had an option for me to try. Thankfully, a lovely lady figured it out today and within 30 minutes of my last response I had access to the purchased program.I was so refreshing knowing that I was actually communicating with live people and no receiving fluff feedback. I sincerely appreciate each and every one of you that attempted to get me access. Thank you all so very much for your professional and prompt responses.Sincerely, Ande
  

  Svelte Media, Inc.

  Date: 06/03/2024

  Hi Ande,

  
  Thank you so much for your kind words! Were thrilled to hear that our customer service team was able to assist you promptly and effectively. We strive to provide excellent service and its wonderful to know that we met your expectations. We'll be sure to pass along your appreciation to the team.

  
  Thank you for choosing Svelte Media!

• Review fromDeb D

  Date: 05/27/2024

  5 stars
  GREAT CUSTOMER SERVICE! And the program is really good. Love ****'s work.
  

  Svelte Media, Inc.

  Date: 05/29/2024

  Hi, Deb. Thank you so much for your kind words! We're thrilled to hear that you're enjoying the program and appreciate ****'s work. If you have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction is our top priority!
  
  
  
  

• Review fromCathy C

  Date: 05/27/2024

  5 stars
  I think Svelte Media is amazing! I purchased a product a long time ago and then lost track of it. Just a couple of weeks ago I was looking online and decided to sign up for this workout with ********. When I put in my credit card, I got the following message "It looks like you already own this product" I couldn't believe my eyes, most companies would have let me repurchase the product. The problem was that I didn't have any log in information so I sent a message to the support team and within 24 hours, I was logged in and working out... bravo Svelre Media, you're a treat to deal with!
  

  Svelte Media, Inc.

  Date: 05/29/2024

  Hi, *****.Thank you so much for your amazing feedback! We're delighted to hear about your positive experience with our support team and that you're enjoying your workouts with ********. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help, and we're thrilled to have you as part of the Svelte Media community! Keep up the great work with your workouts!
  
  
  
  

• Review fromAgnès G

  Date: 05/22/2024

  5 stars
  What a great customer service! Very quick, efficient & warm :-)Looking forward to discovering the App soon, for an easier access on my Apple devices :-))
  

  Svelte Media, Inc.

  Date: 05/28/2024

  Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our customer service team. We're committed to providing quick and efficient support to all our users, and we're glad we could assist you. We hope you enjoy exploring the app on your Apple devices and that it enhances your experience with us even further. If you have any questions or need further assistance in the future, feel free to reach out. We're here to help!
  
  
  
  

• Review fromDenise H

  Date: 05/17/2024

  1 star
  I purchased the Metaboost Connection on September 10, 2023, with a payment of $45.56, which I understood was a one off payment. I did not sign up for a subscription and I did not give permission for or agree to any further monies to be taken out of my account for any follow up services or offers from Svelte Media ****** I have been charged the following-18/1/24 - $73.41. 17/2/24- $76.08. 19/3/24 - $74.62. 16/4/24 - $75.92. 17/5/24 - $74.43 This adds up to a total of $374.46 that has been taken from my account without my permission!!! I am very disappointed that Svelte Media **** would see this as ethical behaviour. I ask for the $374.46 be deposited back into my account and to cancel any further deductions from my account from this date 18 May, 2024!! **************
  

  Svelte Media, Inc.

  Date: 05/22/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and extended our 60-day money back guarantee to 120 days. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.