Reviews
Customer Review Ratings
Average of 266 Customer Reviews
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Review fromRoberta O
Date: 07/04/2024
5 starsWonderful program! Iam really enjoying the changes that I am experiencing so far! I am only on day two but already lost 4 pounds. I feel lighter and a lot healthier! I highly recommend this program and am glad I started it.
Svelte Media, Inc.
Date: 07/05/2024
Hi *******,
Thank you so much for sharing your positive experience with the Svelte program! We're thrilled to hear that you're already seeing such fantastic results after just two days. Losing 4 pounds and feeling lighter and healthier is a great start.
If you have any questions or need further support, please don't hesitate to reach out. We're here to help you every step of the way. Thank you for recommending our program, and we're glad you decided to start this journey with us!
Review fromMaries C
Date: 07/02/2024
5 starsMi experiencia con la compra de metaboost ha sido muy buena pues logre en 10 **** bajar 5 libras... las atenciones del personal de soporte oportunas y rapidas. Recomendaria este producto porque a mi me funcionoSvelte Media, Inc.
Date: 07/03/2024
Hola,
Gracias por compartir tu experiencia positiva con el programa Metaboost. Nos alegra saber que has logrado bajar 5 libras en solo ****************************** soporte te ha brindado una atencin oportuna y rpida.
Si tienes alguna otra pregunta o necesitas asistencia adicional, no dudes en contactarnos.
Gracias por recomendar nuestro producto!Svelte Media, Inc.
Date: 07/03/2024
Hola,
Gracias por compartir tu experiencia positiva con el programa Metaboost. Nos alegra saber que has logrado bajar 5 libras en solo ****************************** soporte te ha brindado una atencin oportuna y rpida.
Si tienes alguna otra pregunta o necesitas asistencia adicional, no dudes en contactarnos.
Gracias por recomendar nuestro producto!Review fromGeorgia N
Date: 07/01/2024
4 stars**************** took care of my problem professionally and courteously.Svelte Media, Inc.
Date: 07/02/2024
Hi, ********
Thank you for your positive feedback! We're glad to hear that our customer service team was able to assist you professionally and courteously. If you have any further questions or need additional support, please don't hesitate to reach out.
Best regards,
The Svelte TeamReview fromJulie D
Date: 06/26/2024
5 starsTheir customer service is a Five-start. I would recommend the company Svelte and I am very satisfied with them.Svelte Media, Inc.
Date: 06/27/2024
Hi, *****. Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with our customer service. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to support you!Review fromEileen H
Date: 06/25/2024
1 starStop charging me 49 dollars every month...it is Fraud...you need to stop!!! I want this canceled Now!!!!Svelte Media, Inc.
Date: 06/27/2024
Hi, ******. We apologize for any inconvenience this has caused. Your subscription has been canceled, and we have stopped all future charges. Thank you for bringing this to our attention.Review fromHelenC
Date: 06/24/2024
1 starI have noticed that I am being billed $49 on my credit card for I dont know what. I do not have a subscription for any health apps so why am I still being billed this amount. This is very sneaking and underhanded. How the h*** to I cancel something that I didnt even know I was a member of????Svelte Media, Inc.
Date: 06/25/2024
Hello,
We apologize for any confusion and inconvenience caused. We have reviewed your account and have already canceled your subscription to ensure no further charges will be made.Thank you for bringing this to our attention.
HelenC
Date: 09/05/2024
I am having difficulty giving a favorable review to Svelte Media. After I posted the first review I was contacted by them and told that they would give me a refund of 6 months of payment instead of the usual contracted 3 months. I never signed up to any program so there should have been no charges in the first place. I am happy to have received this but I was held hostage by having to commit to changing my first review before they would refund my money. In my opinion, this is not good business.Review fromMaree W
Date: 06/11/2024
5 stars**************** was extremely helpful. **** was patient as we walked through the situation & always friendly when answering my questions.Review fromPEGGY D
Date: 06/11/2024
1 starI tried to cancel a membership within a 60 day window and the website will not let you unsubscribe. They have charged my account *****, *****, and another ***** within a 35 day window. That is morally wrong! I have not received anything to be returned, and I am within my rights to cancel for a full refund. I would like to be reimbursed ****** and want to be unsubscribed!Svelte Media, Inc.
Date: 06/12/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
To assist you with the cancelled and refund process, I've initiated the necessary steps. Please allow a few business days for the refund to be processed and reflected in your account.
If you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help, and we appreciate your patience as we work to ensure a positive resolution for you.
Thank you for giving our program a try, and we hope to have the opportunity to serve you better in the future.Review fromTricia S
Date: 06/11/2024
5 starsThis program is a no brainer! The team provides you with shopping lists, recipes and exercises and lays it out day by day. Finally a group of people who explain why women over 50 have difficulty loosing weight and how the right nutrition can help us lose weight . Its about eating the right foods in the right combinations. Not starving yourself. The customer service and community group is unbearable: keep up the great work!Svelte Media, Inc.
Date: 06/12/2024
Hi ******. Thank you so much for your enthusiastic review! We're thrilled to hear that you find our program straightforward and effective. It's wonderful to know that our shopping lists, recipes, and exercises are making a positive impact on your journey. We're especially glad that our approach to nutrition is resonating with you.
Your feedback is valuable, and we are committed to improving in these areas.
Thank you for your support!
Review fromDolly P
Date: 06/10/2024
1 starI don't need this subscription anymore... kindly cancell asap. $49.00 is too much. Thank youSvelte Media, Inc.
Date: 06/12/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
To assist you with the cancelled and refund process, I've initiated the necessary steps. I have cancelled your subscription.
If you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help, and we appreciate your patience as we work to ensure a positive resolution for you.
Thank you for giving our program a try, and we hope to have the opportunity to serve you better in the future.
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