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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 616 total complaints in the last 3 years.
    • 135 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot delete my account in violation of the California Consumer Privacy Act. The following is a transcript with their customer support agent:You said You need to close the account, not just disable auto renewal.I already disabled auto renewal.8:08 AM Business said Thank you for being on hold. As I could see that auto renewal has been disabled on your account once the product expires it will be deleted from the account 8:09 AM Business said If the account is inactive for morethan 6 months account will be auto deleted 8:10 AM You said So you can't actually delete it?8:10 AM Business said Unfortunately , currently we doesn't have manual deletion of the account however our team is working on implementing manual depletion 8:11 AM Business said sorry depletion 8:11 AM Business said No worries, your account will be deleted if it is inactive for more than 6 months as you have disabled the auto renewal you won't be charged from domain.com 8:12 AM You said Tell the team the company is in violation of the California Consumer Privacy Act (the ****** The **** and **** require businesses to confirm receipt of a deletion request within 10 business days of receiving the request and to respond to requests to delete within 45 calendar days.8:12 AM Business said I completely understand your concern and consider your request I will convey our team regarding the account deletion policy 8:14 AM Business said I completely understand your concern and consider your request I will convey our team regarding the account deletion policy 8:14

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bluehost charged my credit card twice without me Authorizing the transaction. They charged my in 2024 and 2025 for a service that I did not ask for.

    • Initial Complaint

      Date:03/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* has used Bluehost as a domain provider, and around 01/20/25, team members noticed their emails were failing to send externally, and then failing to send internally. We contacted both ****** Workspace and Bluehost, and were instructed that the *** and DMARC records needed to be updated. Multiple attempts were made to update these records. Our company owner received emails that WordPress plugins were being updated, and noticed issues with our website. We contacted Bluehost again on 01/30/25 and 01/31/25 and it was determined there was a problem with the Elementor Plugin, and we could try and restore our website to a previous version for $49. We asked that all automatic plugin updates be turned off. Bluehost sent an email to the company owner on 01/31/25, and he responded back on 02/03/25 agreeing to the restoration. People ************** paid the fee to restore the site, however, the website still had issues and then went down altogether. We contacted ******, and it was ****** who helped us redirect to another domain provider and helped restore functionality with our emails. We had to hire a developer to redesign our website ($1,100), which was caused by automatic plugin updates and lack assistance from Bluehost. On 02/21/25 we contacted Bluehost to file a complaint, and the representative said they would submit a ticket to request reimbursement of the $1,100, and reimbursement of the site restoration fee. On 03/04/25, we called back and were informed by another representative that no escalated ticket had been submitted on 02/21/25. This representative did say that she would be able to request to see if the site restoration fee could be refunded, however, reimbursement for site redesign would not be covered because that was a problem with the Elementor Plugin, and Bluehost was only able to cover hosting. People ************** was issued a refund of the $49 site restoration fee on 03/05/25, but not reimbursed for the $1,100 to restore the website.

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from blue host stating that I authorized an auto renewal of my hosting with them. I transferred my domains out of them in 22 and I’ve had no billing since then. And all of a sudden they’re saying that I authorize this and they charge my credit card, which was expired on their . I tried contacting customer service and they’re refusing to acknowledge the problem and saying that I need to contact my credit card company. But I never authorized anything in the first place.

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BlueHost has made it virtually impossible to permanently delete an account and their efforts to maintain user data including credit card information and ignore requests for cancellation amounts to a possible scam. I cancelled my BlueHost account over a year ago but instead of "cancelling", all they do is turn off auto-renew on a person's account. They do not allow you to delete payment or personal information. Sometime last year, the button for auto renew was reactivated (not by me) and they began charging me again. I attempted to permanently delete the account so this wouldnt happen again but they tell their customers that the only option is to just "turn off auto renew". There is no way to delete payment or personal information in their system. There is no active phone number for BlueHost. The phone number only takes you through a series of prompts and encourages you to open a chat. The chat support is just a copy/paste responses that are intended to frustrate customers and keep you in their system. Please help me by holding BlueHost accountable to their customers. I'm only asking for my account to be permanently deleted so they are not holding on to my credit card and personal information AND so my account can't be again reversed to "auto renew". I would also like it if the BBB could hold BlueHost accountable so perhaps they think about changing their questionable policies towards their accounts. Thank you so much.

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      unlimited disak plan . no only have 250gb only before was 1000 gb
      the plan no longer available i do understand , however i am supposed to be on the same plan no matter if it is available or not as long as i am on the same plan that is still advertised on their website they are obliged to continue to serve the same service to old customers
      i am on cloud business unlimited disk which what i did subscribe for long years ago i am supposed to be on the same plan till now
      **************************************************
      what they trying to explain is irrelevant no matter the plan is available or not i am supposed to be using this plan
      i need and explanation away from the copy and paste replies they use
      i need more storage as long as that is available and i do have similar service with highr disk space

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my domain well before the window to cancel to not be charged. I was still charged and then they refused to issue me a full refund. When they did give me a small refund, they still kept $30 of my money. They then turned auto renew on for another site they had access to, optinmonster, which is now also refusing to refund my $200.

    • Initial Complaint

      Date:02/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 2/25/25 Bluehost send me an order confirmation that they were auto renewing my services at the tune of $395.81. This happened to me in 2024 at which time I told Bluehost not to autorenew my account. I changed my online settings to NOT auto renew. I left an expired credit card on file to ensure it did not occur again. Yet it happened again. Today -Bluehost was willing to Reverse 2 of the charges ($359.54 + $15.00) but informed me that the $20.99 cents would somehow be charged to my expired credit card. Since this seems to be repeat behavior with Bluehost I asked that my account be closed. They informed me that I would still owe them $20.99 which I am disputing

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am founder and president of ********** ********* *******, ******.org, a 501c3 nonprofit. I've used iPage/Bluehost web hosting and security services since 2018. In May-June 2024, I renewed both services for 3 years, after they offered a 3-year discount.

      Timeline of Payments and Hacks
      • 05-30-24 – renewed SiteLock Prevent Plus security (sold by iPage) at $1079.64 for 3 yrs.

      • 06-14-24 – renewed Essential hosting at $558.56 for 3 yrs, also paid to iPage.

      • 8-30-24 – Our site was hacked, redirecting it to an unknown blog site. We paid our webmaster to fix and restore our site, visible again 09-01-24.

      • 09-02-2024 – Site hacked 2nd time! We downloaded our iPage backup files, “cleaned” them, and rebuilt our site, but forcing us to move from iPage to another hosting service for better security (cost $690).

      Why I terminated iPage:
      iPage never informed me they could not offer PHP and MySQL upgrades, which would make them more compatible with our latest WordPress version. This service detail caused security vulnerabilities.
      I called iPage tech support after the 2nd hack. They said they had no plans to upgrade to the latest PHP and MYSQL, which would help address our security issues.

      Attempted resolutions:
      #1:
      09-16-24 – phone tech denied any pro-rated compensation, claiming it was too soon after our renewal (!). They said we must be satisfied, if we renewed, and thus, there are no grounds for dissatisfaction and reimbursement.
      #2:
      09-21-24 – iPage claimed SiteLock was the issue (ticket E-180899).
      #3:
      12-16-24–Via Chat support (iPage no longer offered phone), I requested reimbursement, even if pro-rated, because we HAD to find a new host platform, due to iPage’s failure to provide a timeframe for upgrades. iPage again declined reimbursement.

      Having tried 3 times and receiving no reimbursement, even pro-rated, I now ask the Better Business Bureau to help our 501c3 nonprofit recover this money, money from donors who donate at considerable personal sacrifice.

      Customer Answer

      Date: 03/20/2025

      I received the response below from iPage. They never told us about or explained that we needed to upgrade the MySQL and PHP.  This made our website so vulnerable it was hacked.  For that reason, their refusal to reimburse us on a prorated basis, after we terminated our PREPAID 3-year contract with them, is unacceptable.  We only used 6 months of the three years. It is glib and disingenuous for them to say that reimbursements "are outside their policy."  They did not provide updates and explanations to support their hosting service and failed to honor the contract.  We still feel entitled to reimbursement for the remaining time on the contract -- roughly two and a half of three years.  We are not even asking to be reimbursed for money spent on damage control -- another considerable expense.  Here is their response:

      Hello *******, 
       
      Thank you for your patience. We have successfully validated your account using the security question.  
      I understand the importance of upgrading MySQL or the PHP version for the overall functionality of your site. However, after consulting with our technicians, we found that these changes cannot be made on a shared server. With our VPS plans, you have the flexibility to update MySQL and the PHP version as needed. 
      Regarding your refund request, we thoroughly investigated the possibilities but, unfortunately, we cannot grant a refund or a pro-rated refund as it exceeds our policy. Pro-rated refunds are not offered under our current terms. 
      We appreciate your understanding and patience during our investigation. If you have any further questions or need assistance, please feel free to reach out. 
      Best regards, 
      *********** ** 
      Executive Response Specialist 

    • Initial Complaint

      Date:02/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** has been jacking up the price for all the products that were sold to me on the time purchase. I have been trying to contact them and resolve the issue with no success.This is not a transparent business and pricing and not fair to the customers.

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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