Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Newfold Digital, Inc. has 8 locations, listed below.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

• 

  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

• 

  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

• 

  FastDomain Inc.

  1958 S 950 E Provo, UT 84606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my website hosting (yearly plan) with Bluehost in July of 2022. In October, I was contacted by e-mail multiple times by ************ saying that malware was detected on my website. Sitelock is Bluehost's security suite, some features were included in my plan for no extra charge. I thought this was strange, so I searched online & everywhere I read, people were saying that this was just Bluehost trying to sell you a security upgrade. Many people confirmed that when moving their website to a new web host, that no such malware was found. So, I ignored the e-mails, despite feeling like this was very predatory to folks who aren't so technologically literate (I work in web development). Then, I get a phone call from someone at Bluehost security, & they try to tell me the same thing. I ask them many questions, including which files were infected, & was never given an exact answer. Every single question I'd ask would be deflected & redirected back to how I needed up update the security features on my website, which was a $250+ lump sum that renewed on a yearly basis. The "files" that Bluehost's security scanner was flagging as malware were not even files, but URLs that didn't even exist & wouldn't even DO anything if you visited my website. I moved my website to a new host with top-of-the-line security features & no issues were detected. I cancelled my account with Bluehost, which they try to strong-arm you into keeping by asking you at least a half dozen times if you're sure you want to cancel. Because my account was renewed in July, they said I can't get a partial refund for my unused months. On top of this all, my site's uptime with Bluehost was nowhere near the advertised percentage, & load times for my very small website would sometimes be MINUTES. It should be milliseconds. I just want a PARTIAL refund because they were lying to me, telling me that my website was infected when it wasn't, & making it sound like my website would get lost if I didn't pay extra!

  Business Response

  Date: 10/20/2022

  To whom it may concern,

   

  We have reached out to ***** to first validate the account and address all questions and concerns in a timely manner.

   

  Thank you,

  Bluehost Support

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2019, I paid Bluehost $214.20 for hosting for a domain I purchased. However, the past couple of years I have not done anything with that domain or plan, and have not even logged in- until recently when I got charged 3x that amount for an "automatic subscription". Unfortunately, I have been dealing with my mental health the past couple years and have had clinical depression and getting treatment for that. This past May 2022, I was charged $611.64 by Bluehost as a continuation of the past purchased services. Despite no use, no activity on my account or with my website. If it was going to be 3 times the amount of my first payment, I would think it would be Bluehost's responsibility to let me know the amount prior to charging my card. I've contacted them last month and they refused to give any refund. Apparently, the services- invoices attached, are services for the next 3 years. They said they could cancel my account but not give me any money back. So, it would be cancelling the service for the next 3 years, but still paying for it. This is too much money- I would never have approved this as I can not afford it.

  Business Response

  Date: 10/06/2022

  To Whom It May Concern

  We have reached out to ****** in an attempt to assist her in this matter, however she has not responded to our calls or emails. 

  Regards, 

  *******

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bluehost shutdown my business website. While I paid for my service. This is one the worst website hosting. We you asked to speak to a manager or supervisor they replied they do phone. They don’t care what damage they done to your business. Something must done about this company. Bluehost as fake reviews and fake rating. I want them to refund me my so switch to others web hosting.

  Business Response

  Date: 10/05/2022

  On 9/23/22 the client’s server was found to be sending large amounts of spam emails and per our terms of service the account was suspended until the client addressed the cause of the issue. The client reached out to support at which time they explained the suspension and actions needed to reactivate the account. Later this was reiterated by our escalated support team as well as our Executive Response Team. 

  
  In order to adhere to the CAN-SPAM Act, Bluehost has strict spam guidelines that we must follow. The client was instructed to either cease all spamming if they found their team to be responsible, or to properly secure the account by changing all associated passwords and scanning local deceives for malware and viruses.  

  
  The client responded stating they would not meet the conditions for reactivation and continued to cite that original response when further attempts to explain the necessary steps, and their importance, were made. As Bluehost and the customer are required to follow all regulations limiting spam, we were unable to reactivate the account. 

  
  Despite violating our terms of service agreed upon at signup, we did as a one-time courtesy offer a prorated refund for the remaining hosting term. We again received a response insisting we reactivate the account with no conditions. At this time the client seems unwilling to try and reach a resolution in this matter. 

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company provides me with email and domain hosting. Their servers have been down for a week. That means that I have had NO email for the last 7 days. I call daily to be told that I need to be more sympathetic to their problems. Without email my business is dead. They offer no fix to the problem and are still charging me for the service that I am not getting.

  Business Response

  Date: 10/04/2022

  Hello

  We have attempted to reach the client via email on 3 separate occasions (9/28, 9/30, and 10/4), as well as by phone at the number provided, on the same dates, leaving voicemails. 
  
  As we have not heard back from the client at this time, we will be considering this matter resolved. In addition, I have provided the client with my direct contact information should they reach out in need of assistance. 

   

  Regards,

  Bluehost Support

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Bluehost account with Sean in April of 2021 when I moved to Shopify. Bluehost still charged my account may 31, 2022 for $275.76. On 06/03/22 I disputed the amount with my bank. The bank conducted an investigation and not until 09/06/22 did Bluehost respond and deny the dispute.

  Business Response

  Date: 10/04/2022

  To Whom It May Concern, 

  We are writing regarding our customer and the complaint they submitted for a refund on their account. 

  We have attempted multiple times to resolve the issue directly with the customer (via phone and email) and we have not gotten a response back. We have explained to the customer our refund policy, as well as our policies for charge backs. 

  After our investigation, we found that the customer issued a charge back with their financial institution. When this happens, an investigation is conducted on both sides and then the outcome is determined. In this case, the outcome has been ruled in our favor due to our terms of service and refund policy the customer agreed to upon sign up. As a goodwill gesture, and since the account is now closed, we were willing to issue a pro rated refund minus the $25 chargeback fee we take out. 

  We attempted to issue the refund back to the card we had on file, this was unsuccessful and her bank has denied the refund. Sometimes this can be an issue with her bank thinking it is fraud. We recommend getting with their bank and resolving the issue further. We are considering this matter resolved. 

  Kind Regards,

  Bluehost 

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/21 I switched my website hosting from Bluehost to Siteground. On this date I no longer had any websites hosted with Bluehost. I remember cancelling my account but they say I never did. Bluehost continued to charge me for hosting all the way until 8/1/22 when they charged me $275 for an auto-renewal hosting for the next year. I wasn't aware of their renewal email as they send me multiple spam emails a week, so it was buried with those emails. Now I am asking them for a refund for the $275 auto-renew bill since I will not be hosting with them in the future and haven't been hosting with them since November of last year. They won't even offer me a pro-rated refund. In total, they have taken $275 plus the amount in between 11/26/21 and 8/1/22 which would be around $200. I would like a refund for at least $275 for the next year that I will not be using their services. I would also like to know how many unsuspecting people they continue to charge for not having any websites hosted with them and may not see their email.

  Business Response

  Date: 10/03/2022

  To Whom It May Concern, 

  We are writing to you regarding this complaint for our customer, ***** *****. 

  We have been working with *** ***** to resolve their issues regarding a refund to their account. Per or terms of service, *** ***** does not qualify for a refund since his account is outside our 30 day refund policy. As a goodwill gesture, we will be offering a pro rated refund for the account. *** ***** has accepted this offer and we are in the process of refunding this now. Since there was a charge back on his account, there was an issue preventing this transaction to be completed. Since the charge back was initiated with their financial institution, they just need to let their bank know, and they can release those funds to their customer. 

  As of now, we are considering this issue resolved. If they need anything else, they have our direct contact information. 

  Kind Regards,

   

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've used ipage as a hosting company since around 2016. We made the mistake to not do the appropriate research before paying for their services. Our website has always fluctuated in speed some days is so slow customers call us to complain some days it might work at the speed is suppose to. Many times the site would crash and stop working. We would need to contact customer services about the issues. They would say something is going on with one of the the plugs that they would take further look but why would there be an issue with a plug ipage is suppose to support & was suggested by their customer service. You can take a look over the past 5 years its a large amount of issues that have cost more time and money. Ipage customer service team is as bad as it gets. Representatives have little to no knowledge you can tell they outsource the calls to a call center and they just read of guidelines they are given because they dont help at all. They also email you and tell you they would follow up with 24 hours and you would need to do the follow up yourself if you want anything to be done properly. Many times our webdesigner **** would need to reach out to other companies or go on youtube to try and find the solution because ipage customer service couldn't figure it out. Finally this year from all the issues we've had with ipage and how poorly the customer service is our graphic designer **** said she was going to have to quit she couldnt do it anymore unless we were open to changing histing companies and using someone that had a better service and customer service that actually helped. We have switched to Nexcess and its been night and day. The service you pay for actually works, it runs smooth, customer services gets back to you when you open a ticket and their knowledgeable. We are requesting from ipage a refund on the basis that we paid for a hosting site to work accordingly and also for customer service to be able to help when need it. None of those 2 things happened

  Business Response

  Date: 09/28/2022

  Hello, 

  We have successfully resolved this inquiry with ****** *.

  Regards, 

  *******