Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

• 

  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

• 

  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

• 

  FastDomain Inc.

  1958 S 950 E Provo, UT 84606

• 

  FastDomain Inc.

  560 Timpanogos Parkway Orem, UT 84097

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some weeks before my domain renewal date, I attempted, on numerous days and times of those days, to renew, using a new credit card payment method and to replace the old, closed credit card on file. To no avail. Domain.com’s system would not allow me to remove nor add a credit card.
  
  The outcome of this will be loss of my domain name, which is active in many online sites. To lose my domain will mean to lo lose potential buyers of my work or to lose possible jobs.
  
  Domain.com only has one ineffectual ‘customer support’ option, of which, circuitously copy/pasted their broken link, to the ‘payment page’ that doesn’t allow changes nor updates to be made.
  
  Domain.com’s system sent me an overdue email, of which, I can not respond to because after replying, an immediate email is sent, stating a directive to the same sole ineffective customer service option.

  Business Response

  Date: 03/20/2023

  Hi,

  We are sorry to hear the client is having issues on our platform. We are in the process of working with the client by offering a troubleshooting step as well as a courtesy offer, but have yet to hear from the client. Furthermore, we will continue to work towards a resolution.

   

  Regards,

  Domain.com support

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/7/23 I got reports from the company I work for that they had many emails from upset customers because they could not access our website (which is used for scheduling same day services). When I investigated it appears that our SSL certificate isn't valid even though I have a receipt from a month ago saying we renewed for 2 years. Ipage no longer offers any phone support and only offers support in the form of web chat.... Well the web chat does not work. I can't get a hold of anyone at the company. I tried accessing the chat for 2 days and about 50 times and every time no one replied to my chats. Did they close their business? I request to either have my issue resolved, or refund money paid for the service they are not providing.

  Business Response

  Date: 03/17/2023

  To whom this may concern,

   

  Upon making contact with our client, we were informed the immediate issue had been resolved. The client expressed his discontent with iPage no longer offering support over the phone, however iPage continues to provide support via our 24/7 chat system where the client can interact with a live agent. The client has our contact information and can also access our chat support through our website.

   

  Regards,

   

  iPage Support

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ***** ***** am the statutory agent for the non-for profit organisation ****** * ***** ****** ********* relief fund. In 2014 I created a website hosted by the online domain Bluehost in 2014 to host the website mglatif.org.
  
  The non-for profit organisation primarily helps individuals who are at risk and incapable of helping themselves. We primarily focus on helping senior citizens and the disabled. Our website advertised all of these things. On March 1st 2023 went to access my website, hosted by bluehost.com in order to make changes to the website. I found that the website was down.
  
  I had an agreement with Bluehost that hosting would be free for non for profit organizations. In the past, I had not paid for hosting and I have attached all the receipts from Bluehost for my web hosting. I never paid for web hosting from bluehost.
  
  
  According to the supervisor that I spoke to (Al I.) and the records that he accessed the website was taken down because blue host claims they notified me that non-for profit organisations will no longer be given free web hosting. They claim that they notified me of this fact end of this change in policy on around September or October 2022..
  I later found out that blue host had taken the website down.
  
  I did not receive any emails. In fact in October I received an email which stated that my web hosting would be free and renewed through october 2023.
  
  the supervisor told me I would receive an email from Bluehost within 24 to 48 hours showing that Bluehost has contacted me. I have not received anything.
  
  
  To further prove that our agreement was that Blue host would cover web hosting I am attaching a receipt I received from Bluehost in October of 2022.
  
  
  I am asking that Bluehost to retrieve all of my data and all of the website information and furnish it to me. This website cost me $3,650 to build and the Bluehost supervisor claims the backup was also deleted.

  Business Response

  Date: 03/13/2023

  Greetings, 
  
  We are sorry to hear about the issue *** ***** has brought to our attention. 
  
  Our team has been in direct contact with *** ***** to discuss these concerns. We were able to confirm the exact date and address the notification was sent to about our free nonprofit hosting being discontinued. Unfortunately, we do not keep an exact copy of every notification we sent to our customers. 
  
  Since this service was discontinued the website content and any backup we may have had was removed from our server. We have offered *** ***** to help setup a new hosting package at a discounted rate so they can either rebuild their site or if they are able to obtain a backup from their developer we can help with a restore. 
  
  *** ***** informed us they would consider our offer and follow up with our team. 

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an existing account on bluehost.com called *********************. I purchased the domain and website. I had that account for 6 months when I decided to purchase the domain midjourneythroughthebible.com and hosting package. I could never get that site up after two weeks on the phone with them. I asked for a refund and they refused. I had to file a report with you guys to get them to reimburse it. Instead, they shut down my entire account and my other website *********************. They will not give me access to that domain or site without me paying for it even though it was their mistake on that end. I do not want to use their services ever again but they told me that the domain won't be accessable unless I pay them to reactivate the account they should never have shut down in the first place. They are holding that domain name hostage so I can't purchase it again but refuse to give me access. I would like that website domain name to be released immediately since they have no rights to it and won't allow me rights to it.

  Business Response

  Date: 03/08/2023

  Hello, we were sorry to hear about *** *****'s concern with account access.
  
  We spoke with *** ***** and found out two payments had been reversed by *** *****'s financial institution.
  
  We have followed up with *** ***** via email to explain we can activate the account again once the amount that has been reversed by the bank has been paid with fees. We have not heard back from *** ***** after the email had been sent. 
  
  We would be happy to assist if *** ***** is still needing assistance and would ask that *** ***** please reply to our recent email communication and a manager will be happy to assist.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bluehost charged $827.28 to our account--This was an unauthorized account. We were no longer on auto renewal as started a new credit card that needed to manually put in, and the auto renewal charge was supposed to be $187.00, NOT the eight hundred plus that was charged. Upon calling Bluehost thinking it was probably just a computer error on their part, I was send overseas to a person and their supervisor who said, "You cannot get a refund even though it wasn't authorized. We will not refund you." And when said this is fraud and will report to the BBB the supervisor (supposed **** *) said, "So what, I hear this all the time. Many customers complain about our charges and say is fraud and will report, but doesn't matter so go ahead." This is unbelievable. We won't our full refund immediately. We have reported the fraudulent charge to our bank, but now have to have new credit card and redo all our automatic payments. This is a hassle and illegal. Again, we DID NOT authorize the charge to Bluehost.

  Business Response

  Date: 03/01/2023

  To whom it may concern,

   

  We have reached out to ********** in hopes of resolving their billing questions as soon as possible. Once we have received a response and gathered the information needed to locate and account, we will proceed with the necessary action to quickly resolve this matter.

   

  Regards,

  Bluehost Executive Response Team

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service with BlueHost via phone & web chat for hosting services. They are still billing me for "privacy" for a domain that no longer exists. I am not/cannot use their service - everything is canceled and the website no longer exists. They will not refund the $59 charge. I need some recourse on this.
  
  I've attached the conversation. They have just stopped answering me altogether.

  Business Response

  Date: 03/02/2023

  To Whom it May Concern,  
  
  *** ********* has not responded to our attempts to get in contact with him however, we show that he was able to resolve this situation with our support teams.  

  Regards, 

  *******

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used hostmonster since 2011 for hosting my site. Starting on Feb 18th i noticed i wasnt getting emails and my sire was down. Looking at my setting for host monster i noticed my email had been changed to something else so i was not getting any emails from them that my account needed to renewed. I paid 125.94 to renew my service. My site was back up on the 21st. On 22nd my site was back down and my email setting had been changed and i again was losing emails

  Business Response

  Date: 02/24/2023

  To Whom It May Concern,
  
  Support has addressed this complaint and a refund has been issued. We consider this inquiry to be resolved.
  
  Best Regards,
  
  Hostmonster Support

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blessings. My issue is that my account was tampered with and an auto-renewal feature was in activated without my permission. My services with this web server provider is that I have had their services for over 10 yrs and I have never had this issue nor have I ever accidentally turned on or activated my auto-renewal option for any of my several sites. Today I received a message indicating that I made a payment that I did not authorize. Not only did they make a charge that I did not authorize, someone also changed my bill expiration date to the 21st of every month and for the last pass several years, it has been on the 22nd of every month. Although I always check my renewal status to ensure that we are not accidentally charged for something that I handle manually. I spoke with 3 reps who all stated something different including the last rep who was supposed to be a manager and stated that, "all of my domains were set to auto renewal" and I know this to be false. The rep before stated that he changed my auto renewal to manual which I checked each of my domains before reaching out to customer service and ensured that they were all set to off and none had to be turned off as they were all already turned off. As I again stated to all three reps with all three conversations as proof, not only did I not do auto renewal, but I also did not change my billing date to the 21st of every month as I have no way of doing so as this is controlled by hostmonster. Although not trained to deal with mental issues such as severe ptsd like I have, reps constantly ignored my statements and request for a manager or higher staff. As well my request for a manager was not the same as my previous request where the actual conversation switches to another agent and not just some random text that reads, "*available". Hostmonster has also failed to keep financial records of what transaction took place as there was no place within my account to see what I purchased and when. Notice the 22nd dates

  Business Response

  Date: 03/01/2023

  To Whom It May Concern,

  We are writing our response in regard to the complaint submitted by our customer. Please see our findings below. 

  After our investigation we found that the charge the customer was implying was for their "Plus" monthly hosting that renews once a month. Looking further into this, we see that for the month of February the account was set to expire on the 21st. The billing was processed, and the charge was not taken out until the 22nd of the month according to our records. Furthermore, the domain names on the account and the account in general is always going to automatically be set to "Auto Renew". The customer would have to go into the account and manually change this themself. We would not go into the customer's account and change this for them, and we did not find that anyone did go into the account and change this. 

  Conclusion, the account was billed correctly as it should have been in the month of February. We will not be issuing any compensation on the account. The customer can refer to our terms of service located on our website and what they agreed to upon signing up for services. 

  If we can be of any other help, we would be more than happy to assist further.

  Kind Regards,

  Host Monster 

   

   

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a website with Bluehost. ************************************* My website is doing poorly and I wanted to shut it down, and just keep my domain names on file. This morning I noticed Bluehost took 47.88 out of my account on February 5th 2023. I called Bluehost to request a refund for 47.88. I didnt authorize this, and I didnt know what it was for. I spoke to ***, and **** in the Philippines. Bluehost customer service is terrible. I was on hold with each of them, and they were unable to help me. Nor were they able to get me a supervisor. I want my 47.88 refunded to my account and I want to shut down my website. I want to keep my 2 domain names.

  Business Response

  Date: 02/21/2023

  Greetings,
  
  We were sorry to hear that *** ********** had a poor experience while requesting a refund for a third party add on service from out support staff at Bluehost.com.
  
  While is is our accepted policy to not provide refunds for third party add on services, after speaking with *** ********** we did proceed and issue the refund that they requested, to demonstrate that we do value our Customers business. We also assisted the Customer with cancelling the other services that they no longer needed, and provided the Customer with a prorated refund for their Hosting account.
  
  Should *** ********** encounter any further difficulties or need assistance, they are welcome to reach out to us directly via the email outreach they have received, and we will be happy to help.
  
  
  Kindest Regards,
  ****** *.
  Executive Response Specialist
  Newfold Digital parent company of Bluehost.com

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Web hosting and domain services from newfold in November of 2022 for bible study video streaming purposes. I phoned the sales hotline phone number for bluehost.com and newfold processes the phone orders. My account name is www.sinnerforgiven.com and user ID is ***********************. The service has been horrible. I ordered a 12 month VPS hosting service and the sales lady ******* ***** contracted me at 36 months instead of 12. She re-contracted me at 12 months then I try to work on website, and hosting service did not work whatsoever. Had to wait 2-3 days to get fixed.
  
  I told her I was going to have 5 quantity 2-5GB videos posted on my wordpress site per week. It could be up to 1,040GB of data per year accumulative. She only sold me 180GB of Server space and told me that would be "enough." Also, I need to know how many visitors can play my videos all at the same time? It is 50, 5000, 10,000? I've asked to speak with her supervisor and never got a phone call or email back. I need to make sure I'm in the right hosting product for what our ministry organization does. ******* does not return phone calls or emails. Customer service after the sale is zero!

  Business Response

  Date: 03/01/2023

  Hello and good morning *** ******* and BBB team, 
  
  At this time, we have established a solid line of communication with *** *******, and at this time, the initial issue is resolved. 
  
  Thank you *** ******* and  BBB team for bring this to our attention. 
  
  May you all have a good week.