Reviews

This profile includes reviews for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Newfold Digital, Inc. has 8 locations, listed below.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

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  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

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  Newfold Digital, Inc.

  1500 N Priest Dr Tempe, AZ 85288

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  Bluehost Inc.

  560 Timpanogos Pkwy Bldg G Orem, UT 84097

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  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

Review Details

• Review fromYi Z

  Date: 11/16/2025

  1 star
  super bad service, when the website hosting service is down, the customer service is horrible.

• Review fromPenny D

  Date: 11/01/2025

  1 star
  *********** not use Bluehost unless you want to use Bluehost FOREVER, because they will NOT give you back your domains.If you're dealing with them and came to the BBB site because of it, they clearly ignore BBB complaints. But they did respond to an ***** complaint: ****************************************** It took me 3 months and a formal complaint to ***** to get my domains transferred, with them lying, fighting, and gaslighting me the whole way through.Either they keep their domains all locked all the time or they locked all of mine the second I requested transfer auth codes. (Based on the date that showed on *****, I'm going to say it's the latter.)Their customer service **** appear to be trained to IGNORE references to locked domains, because every single one of them responded to my repeated demands that they unlock my domains by assuring me they'd get me a new transfer auth code sent out, refusing to acknowledge the actual issue.Every step of the process was full of "warnings" about transferring away from them. It'll take ages, my website will be down during the switch (which, duh.) They tried false "deals" to keep me, offering to "let me" renew the domain for $19.99 (regular price.) They responded quick once they were contacted by *****, but they still made it as difficult as they could. Pointless extra steps, repeated reaches out to customer services, more lies. Intentionally alarmist emails "warning" me "someone" was trying to transfer my domains.The time period was ridiculous. I wound up paying for an extra 3 months of hosting (their goal) while trying to resolve this. I'm still getting "warning" emails about things expiring.And my personal email was out there in WHOIS land for 3 months during this fight, since you have to turn off domain privacy to do a *********** not use Bluehost. And, again, if you came to the BBB site to complain, go to ***** instead. That works.

• Review fromSarah C

  Date: 11/01/2025

  1 star
  I never selected auto-renew, but Host Gator tried to deceptively charge 3 years of hosting for multiple websites without my consent. Further, their systems would not let me shut off auto-renew on my own and would not let me remove my own credit card on my own, thus forcing me to have to interact with their representative who wanted to ask questions about why I wanted to leave and if they could convince me to stay. Even after canceling, the customer service agent used evasive, ambiguous language, like you won't be charged after your term expires rather than affirming it was canceled today. Their system continued to say that auto-renew was selected and that my credit card remained on file, even after the representative said they canceled it. I had to continue to waste my time insisting that auto-renew be turned off (as it literally said "auto-renewing" account) and to insist they remove my credit card from their system. Also, when I contacted customer service to close the account, I declined to provide a reason -- which is our right as consumers to withdraw our permission to continue service at any time. We do not have to provide reasons and be engaged in conversation on how they could improve or maintain our business. However, the customer service agent refused to proceed and continued to try to force me to provide a reason.

• Review fromJoe T

  Date: 10/01/2025

  1 star
  I have been a paying customer for ********************** (under Newfold Digital) and have run customer-facing web applications reliant on PHP 7.4. My sites were functioning normally until your recent server upgrade, after which they went offline and remain broken.Despite your claims that PHP 7.4 was deprecated, you continued to offer it until this forced change. You gave no clear, targeted warning that you would perform a server migration that could break my stack. Support has admitted that the sites worked before your upgrade.Because of your actions:My customer sites have been down, causing significant loss of revenue.I have faced damage to my reputation and client trust.I am now scrambling to refactor code or find alternate hosting.I requested immediate reactivation of PHP 7.4 or full refund and compensation, but so far no acceptable resolution has been offered.This is not a minor bug its a business-critical failure caused by your infrastructure decision. Other customers should beware: your server upgrades may break your applications without warning.

• Review fromGene J

  Date: 09/13/2025

  1 star
  I've tried to get a problem with their hosting service fixed, they said they did, it worked for a day, since then not. Their customer service doesn't know what it is doing, they provide NO email contact for customers, you can only chat with them on their site which is useless as they don't understand what you are even asking, even with screen shots and detailed explanations. Needless to say I will no longer be using them as my hosting company and it is beyond me as to why ********* still recommends them.

• Review fromNathan C

  Date: 09/05/2025

  1 star
  I used HostGator for [X months/years], and unfortunately, my experience was frustrating. My website experienced frequent downtime, sometimes lasting several hours, which hurt both traffic and business. Customer support responses were slow and often scripted, without truly resolving the issue. While their pricing seemed competitive at first, the renewal rates were much higher than expected. In the end, I decided to switch hosting providers, and I would not recommend HostGator to those needing reliable uptime or responsive support.

• Review fromCassandra and Daniel R

  Date: 08/25/2025

  1 star
  Bluehost told me that I would receive a free domain and that if I didnt do anything it would deactivate after a year. When it did not deactivate, and they charged me, I left a complaint here and they said they would escalate my issue. I never received any contact. I then started receiving emails that it would deactivate as it was approaching a year and yet again they charged me. Im complaining yet again! Im having to call my bank and let them know I have never authorized these transactions for a domain name that was a gift from bluehost. Its not even a domain name I would choose for my business!

• Review fromShamontiel V

  Date: 08/14/2025

  1 star
  This company will stalk you forever. Everything went south when *********** became ************. Even with a partnership with Newfold Digital, Inc., they will hold your domain forever so you can't renew it elsewhere and keep bugging you with marketing emails. There's no way to unsubscribe from their marketing emails even AFTER you unsubscribe. I canceled all ************ products eight months ago, and this company is still randomly contracting me. I put it on my blocklist. They won't even honor your request to be removed as a contact when you do all of the above. I'm about three seconds from changing my email address altogether to get rid of them.

• Review fromJohn L

  Date: 08/05/2025

  1 star
  Hostgator is Horrible-gator!! Avoid Hostgator if you value your website. Their system deleted my WordPress site gone! When I spoke to support they say that billing for my hosting failed. After I have been with them for years. The credit card on file is one we use every day. They say their system sent an email about billing problem. Those emails never came to us, although I get emails from them all the time MANY emails I have received, none saying they would delete my hosting. My domain name was billed fine. They have no explanation, my site is gone because Hostgater failed! AVOID THESE FAILING SYSTEMS AND USELESS, IRRESPONSIBLE COMPANY IF YOU VALUE YOUR WEB SITES!!

• Review fromVeronica D

  Date: 08/01/2025

  1 star
  I would give zero stars if I could.I migrated three WordPress sites to HostGator website hosting service just a few months ago, and its been nothing but a nightmare. My websites go down constantly. Every time I contact support, I get a different excusesometimes it's bots, other times its vague technical issues. Theres no consistency, no resolution, and certainly no accountability.Ive asked for escalations multiple times, but it seems HostGator web hosting doesnt have a real process for that. Theres no manager to speak with, no follow-up, and no urgencydespite the fact that repeated downtime is actively harming my business.The customer service team is inexperienced and unhelpful, and the lack of professionalism from a company this size is astonishing. Ive had enoughIll be moving all of my sites to a more reliable hosting provider.If youre considering HostGator, save yourself the frustration and go elsewhere. This has been a terrible experience.