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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Newfold Digital, Inc. has 8 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 150 Customer Reviews

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    Review Details

    • Joe T

      Date: 10/01/2025

      I have been a paying customer for ********************** (under Newfold Digital) and have run customer-facing web applications reliant on PHP 7.4. My sites were functioning normally until your recent server upgrade, after which they went offline and remain broken.Despite your claims that PHP 7.4 was deprecated, you continued to offer it until this forced change. You gave no clear, targeted warning that you would perform a server migration that could break my stack. Support has admitted that the sites worked before your upgrade.Because of your actions:My customer sites have been down, causing significant loss of revenue.I have faced damage to my reputation and client trust.I am now scrambling to refactor code or find alternate hosting.I requested immediate reactivation of PHP 7.4 or full refund and compensation, but so far no acceptable resolution has been offered.This is not a minor bug its a business-critical failure caused by your infrastructure decision. Other customers should beware: your server upgrades may break your applications without warning.

    • Gene J

      Date: 09/13/2025

      I've tried to get a problem with their hosting service fixed, they said they did, it worked for a day, since then not. Their customer service doesn't know what it is doing, they provide NO email contact for customers, you can only chat with them on their site which is useless as they don't understand what you are even asking, even with screen shots and detailed explanations. Needless to say I will no longer be using them as my hosting company and it is beyond me as to why ********* still recommends them.

    • Nathan C

      Date: 09/05/2025

      I used HostGator for [X months/years], and unfortunately, my experience was frustrating. My website experienced frequent downtime, sometimes lasting several hours, which hurt both traffic and business. Customer support responses were slow and often scripted, without truly resolving the issue. While their pricing seemed competitive at first, the renewal rates were much higher than expected. In the end, I decided to switch hosting providers, and I would not recommend HostGator to those needing reliable uptime or responsive support.

    • Cassandra and Daniel R

      Date: 08/25/2025

      Bluehost told me that I would receive a free domain and that if I didnt do anything it would deactivate after a year. When it did not deactivate, and they charged me, I left a complaint here and they said they would escalate my issue. I never received any contact. I then started receiving emails that it would deactivate as it was approaching a year and yet again they charged me. Im complaining yet again! Im having to call my bank and let them know I have never authorized these transactions for a domain name that was a gift from bluehost. Its not even a domain name I would choose for my business!

    • Shamontiel V

      Date: 08/14/2025

      This company will stalk you forever. Everything went south when *********** became ************. Even with a partnership with Newfold Digital, Inc., they will hold your domain forever so you can't renew it elsewhere and keep bugging you with marketing emails. There's no way to unsubscribe from their marketing emails even AFTER you unsubscribe. I canceled all ************ products eight months ago, and this company is still randomly contracting me. I put it on my blocklist. They won't even honor your request to be removed as a contact when you do all of the above. I'm about three seconds from changing my email address altogether to get rid of them.

    • John L

      Date: 08/05/2025

      Hostgator is Horrible-gator!! Avoid Hostgator if you value your website. Their system deleted my WordPress site gone! When I spoke to support they say that billing for my hosting failed. After I have been with them for years. The credit card on file is one we use every day. They say their system sent an email about billing problem. Those emails never came to us, although I get emails from them all the time MANY emails I have received, none saying they would delete my hosting. My domain name was billed fine. They have no explanation, my site is gone because Hostgater failed! AVOID THESE FAILING SYSTEMS AND USELESS, IRRESPONSIBLE COMPANY IF YOU VALUE YOUR WEB SITES!!

    • Veronica D

      Date: 08/01/2025

      I would give zero stars if I could.I migrated three WordPress sites to HostGator website hosting service just a few months ago, and its been nothing but a nightmare. My websites go down constantly. Every time I contact support, I get a different excusesometimes it's bots, other times its vague technical issues. Theres no consistency, no resolution, and certainly no accountability.Ive asked for escalations multiple times, but it seems HostGator web hosting doesnt have a real process for that. Theres no manager to speak with, no follow-up, and no urgencydespite the fact that repeated downtime is actively harming my business.The customer service team is inexperienced and unhelpful, and the lack of professionalism from a company this size is astonishing. Ive had enoughIll be moving all of my sites to a more reliable hosting provider.If youre considering HostGator, save yourself the frustration and go elsewhere. This has been a terrible experience.

    • MARILYN o

      Date: 07/23/2025

      ********* permanently deleted my websitedespite being told over 10 times, on recorded calls, not to touch it. That site held 11 years of work, including proprietary content, internal systems, and critical business assets. It wasnt just a websiteit was the operational core of my business.Their actions were not a mistake. They were malfeasancewillful, reckless, and damaging. I spent hours every day on the phone trying to undo what they did. Support lied to me repeatedly, saying were working on it, while doing nothing. They refused to escalate. I was told the supervisor is busy over and over. I finally stayed on hold for two hours to reach a second-tier agent who also did nothing except delay, deflect, and lie again.HostGator uses underqualified, script-reading virtual assistants with zero technical skill or decision-making power. They have no business handling anything tied to real businesses or real consequences. They dont fix problemsthey create them. Then they waste your time pretending to help.This didnt just disrupt my businessit caused severe stress, physical sickness, and lost momentum that cannot be recovered. They erased what took years to buildand acted like it didnt matter.HostGator is negligent, unfit, and dangerous. Their malfeasance speaks for itself. Stay away.

    • krishna p

      Date: 07/21/2025

      Extremely Disappointed with HostGator Ongoing Issues Affecting Business Operations Ive been hosting six domains with HostGator, and unfortunately, the experience has been problematic from day one. The issues are recurring and unpredictablesome days emails dont send, other days they dont receive. At times, my websites are down entirely or the login page malfunctions. It's a constant cycle of technical disruptions.The most concerning incident happened today. I had purchased two additional domains yesterday using a valid card, and although the charges show as approved and pending on my end, ********* claimed the bank returned the payment. As a result, they blocked my entire account access.This is unacceptable, especially on a critical day when new employees were joining my company. I was unable to log in and set up their work emails, leaving them idle and raising questions about our companys professionalism and infrastructure. This not only causes financial losses but also damages our reputation.After dealing with continuous instability and now this major account issue, I can confidently say I do not recommend HostGator for any business that values reliability and smooth operations.

    • Jonathan W

      Date: 06/27/2025

      I had a terrible experience with Newfold Digital, *** (domain.com). Without any notice or invoice, they charged my account unauthorized. Because I received no explanation or billing notice, I disputed the charge with my bank. The chargeback was successful and I received a refund. In retaliation, domain.com cancelled my domain without any notice. I want to warn others: if you value your domain, your data, or your business, do NOT trust Domain.com or Newfold Digital.If I could leave ZERO stars I would.

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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